Is there a contract?

Businesses & residential customers need to take out a 24-month contract.

If you have a Telkom Mobile account then yes. If you have a Telkom Fixed Line account (i.e. landline or ADSL service), then no, as Fixed Line and Mobile are different divisions at Telkom.

1. Signed application form

2. Copy of Id

3. Copy of latest Telkom bill (Only required for existing Telkom customers)

1. Signed application form

2. Company Registration Document

3. Copy of Director's ID

4. Copy of latest Telkom Bill

5. Proof of Director's Address

6. Proof of banking (1 month bank statement, canceled cheque or bank confirmation letter)

How do I check my Telkom 5G coverage?

A sales agent will be able to assist you with checking if your address is in 5G coverage. Fill in the form on the link below and we will check your Telkom 5G coverage. www.coveragecheck.co.za/telkom5g

+/- 72 business hours. Once your hardware arrives, your SIM card is not yet active. You need to sign the courier waybill and only after the courier gets back to the depot and scans in the waybill and sends it to the Telkom Mobile back-office, will Telkom activate the SIM. In order to speed this process up we advise clients to take a copy of the courier waybill/delivery form and send it directly to support@dsltelecom.co.za we can push the activation from our side.

Do I need to have a Telkom line in order to get 5G?

No fixed line is needed at all. Telkom 5G is a completely wireless technology.

Because this is a fixed wireless broadband service, we cannot guarantee network coverage and reliability if you relocate. However should you take it with you when you travel or move, it will work just by plugging it in depending on whether you are still in a 5G coverage zone and subject to a Telkom technician re-installing the router for you.

Where will my 5G be delivered to?

The hardware will be sent directly to the delivery address on the application form.

Who will install my 5G router?

A Telkom technician will be sent to your location to install your router using a pole or bracket and run network cabling indoors for maximum Wi-Fi strength.

How long does the process take once the application has been submitted?

5G applications take 3 - 5 working days, so please ensure you get your paperwork in with the correct supporting documents early.

Top tips to ensure speedy delivery:

1) Make sure any Telkom accounts you may have are paid up (including fixed line accounts on Telkom’s side) otherwise Telkom will not process new applications.

Does my unused data roll over to the next month?

Yes, unused data does roll over to the next month for 30 days.

Can I top up my 5G data and if so, how?

Top up your data if you run out or add a recurring bolt-on top-up via the Telkom website or mobile app.

How do I monitor my 5G data usage?

If you have a smart phone, download the Telkom Mobile App from the Apple I-store or Google Play store. Within the app you can check your data balances instantly.

How many wireless devices can I connect to my router?

You can connect up to 32 wireless devices simultaneously on the Huawei 5G CPE MAX3 White Router. 

What are the Huawei 5G CPE MAX3 White Router specs?

• Powerful 5G Coverage
• Lets you connect up to 32 high-speed wireless devices.
• Dimensions: 146mm (bottom diameter) x 116mm (top diameter) x 237mm (height)
• Speed: Maximum 5G downlink rate = 1800Mbps & uplink rate = 750Mbps
• Wi-Fi Protocol: Wi-Fi 6. 5GHz, WPS (software function)
  
• External Ports: 1 x Network Port (2*RJ45), 1 x Power Supply Port (19V DC over the network port, through a power adapter connecting to 110/220V AC power, voltage range: 90 - 270V), 1 x SIM card slot.

Who do I call if I have technical queries?

You can call 081 180 and you will be routed to the data call centre for support

What if I cancel my 5G package?

• 50Mbps: Up to 500GB of usage, you will be able to access the network at 50Mbps speed. After 500GB, you will be able to access the network at a standard 4Mbps speed. Should you use more than 550GB, Telkom will then reduce the speed to 2Mbps.
  
• 100Mbps: Up to 1TB of usage, you will be able to access the network at 20Mbps speed. After 1TB, you will be able to access the network at a standard 4Mbps speed. Should you use more than 1050GB, Telkom will then reduce the speed to 2Mbps.
• No Speed Limit: Up to 2TB of usage, you will be able to access the network at unlimited Mbps speed. After 2TB, you will be able to access the network at a standard 4Mbps speed. Should you use more than 2050GB, Telkom will then reduce the speed to 2Mbps.

Can I change my 5G package?