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Telkom Uncapped LTE

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Telkom SIM-Only or Telkom SIM + D-Link DWR-956M Wi-Fi Router Package

Free delivery to your door

Option 1 - SIM-Only Package


Get your LTE SIM card which you can insert into any LTE-compatible Wi-Fi router



Option 2 - SIM + D-Link DWR-956M Wi-Fi Router Package


Get your LTE SIM card plus a brand new D-Link DWR-956M Wi-Fi router

10 Mbps & 20 Mbps uncapped data

Telkom uncapped LTE All Hours is a truly uncapped LTE product where you can use as much data as you want without worrying about hitting data caps or having to top-up.


These are 10Mbps and 20Mbps products. In order to protect customers on its network, Telkom will reduce the speed of heavy users.

Two people on a video chat call with a friend using Uncapped LTE
A woman having a company Zoom video call while working from home using an Uncapped LTE internet connection

Full voice service

This uncapped LTE deal comes with a full wireless voice service. No fixed-line/landline is required. 300 on-net minutes (calls to Telkom fixed line or mobile) are also included. Out of bundle voice calls are billed at 70c per minute with per-second billing to all networks.


Simply plug in a telephone handset into the voice port at the back of the router to easily make and receive calls.

Telkom uncapped LTE packages

Package HardwareVoice Delivery Price
10Mbps  Uncapped LTESim Only Voice service included Free R449.00 pm x 24
10Mbps  Uncapped LTE - SIM + Wi-Fi RouterSIM + D-Link DWR-956M Wi-Fi Router Voice service included Free R519.00 pm x 24
20Mbps Uncapped LTESim OnlyVoice service includedFree R599.00 pm x 24
20Mbps Uncapped LTE - SIM + Wi-Fi Router SIM + D-Link DWR-956M Wi-Fi Router Voice service included FreeR669.00 pm x 24
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Telkom uncapped LTE packages

Telkom Uncapped LTE SIM Only
Telkom Uncapped LTE SIM & Router
Telkom Uncapped LTE SIM Only
Telkom Uncapped LTE SIM & Router
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Changing your Telkom LTE Package

How upgrading, downgrading or doing a sideways LTE deal change works

You can easily renew, upgrade or downgrade your Telkom LTE Deal by signing up for your desired LTE deal here: www.ltedeals.co.za/renew


Once you've submitted your renewal or upgrade application and it's been approved, your existing/current Sim card will be activated with the renewed data package. Renewals and upgrades are seamless as they are processed on the network's side and therefore you can continue using your current Sim card with the new package. 


How long does the Telkom LTE renewal process take?

  • Sim Only renewals: 1 working day
  • Sim + Router renewals: 3 - 5 working days
Renew or upgrade my LTE deal

Telkom Uncapped LTE FAQs

Telkom LTE
Signing Up
Delivery & Installation
Hardware
Cancellation
Voice
Changing My LTE Package
Telkom LTE

LTE vs Fibre?

LTE is delivered over a dedicated, licensed wireless spectrum using advanced technologies while Fibre is delivered over a physical fibre optic cable. Both technologies are capable of delivering faster internet speeds with lower latency and higher dependability than traditional technologies. 

Why choose Telkom LTE?

Telkom LTE offers fast download and upload speeds that will significantly improve your internet experience. 

Does Rica apply?

Rica compliance rules will apply.

Does Telkom Uncapped LTE have an FUP?

Yes, there is an FUP (Fair Usage Policy). In order to protect customers on its network, Telkom will reduce the speed of heavy users. It's quite simple. 


10Mbps Uncapped LTE FUP:
Up to 500GB of usage, you'll be able to access the Telkom LTE/A network at a full 10Mbps high speed. After 500GB,  you'll be able to access the network a standard 4Mbps speed and should you happen to use more than 550GB within the month, Telkom will further reduce the speed on the product to an acceptable 2Mbps which is enough speed for TV streaming, email and general internet browsing.


20Mbps Uncapped LTE FUP:

Up to 600GB of usage, you'll be able to access the Telkom LTE/A network at a full 20Mbps high speed. After 600GB,  you'll be able to access the network a standard 4Mbps speed and should you happen to use more than 650GB within the month, Telkom will further reduce the speed on the product to an acceptable 2Mbps which is enough speed for TV streaming, email and general internet browsing.


What do I need to have with me when the courier delivers my Uncapped LTE?

The person receiving the LTE package needs to be the same person who has signed for the deal on the application form and they will need to present a copy of their ID to the courier.

What date does my FUP reset?

The FUP resets on the 1st of each month.

Can I use a 3rd party for payments?

If you want to sign up for a Telkom Mobile service but would like another party to pay for the service you will need to do the following:

If the 3rd party payer is a consumer: You will need to supply a copy of the ID of the person whose bank account will be paying for the service, as well as a letter from that person, giving you authority to use their bank account for the specified Telkom mobile service payment.

If the 3rd party payer is a business: You will need to supply a copy of the company registration document for the company whose bank account will be paying for the service, as well as a letter from that company (a person who is duly authorised to do so) giving you authority to use their bank account for the specified Telkom mobile service payment.

What speeds can I expect?

Telkom’s Uncapped LTE 10Mbps network supports download speeds up to 10Mbps.

What is LTE-A (LTE Advanced)?

LTE-Advanced, also known as 4G, is the next evolution from LTE technology and Telkom was the first to commercially launch this technology in South Africa. LTE-Advanced supports a lower latency compared to LTE technology which is important in supporting services that require real time online capability like online gaming and high Quality of Service (QoS). LTE-Advanced QoS provides a guaranteed quality of service and experience for voice and data services in comparison to LTE.

Signing Up
Is there a contract?

Businesses & residential customers need to take out a 24-month contract which can include a LTE-A Wi-Fi router.

Can I add the LTE service to my existing Telkom account?

If you have a Telkom Mobile account then yes. If you have a Telkom Fixed Line account (i.e. landline or ADSL service), then no, as Fixed Line and Mobile are different divisions at Telkom.

Which supporting documents are required if I sign up with my personal (consumer) capacity?

1. Signed application form

2. Copy of Id

3. Copy of latest Telkom bill (Only required for existing Telkom customers)

How long does it take for my SIM to be activated?

+/- 72 business hours. Once your hardware arrives, your SIM card is not yet active. You need to sign the courier waybill and only after the courier gets back to the depot and scans in the waybill and sends it to the Telkom Mobile back-office, will Telkom activate the SIM.

What happens if I relocate?

Because this is a fixed wireless broadband service, we cannot guarantee network coverage and reliability if you relocate. However should you take it with you when you travel or move, it will work just by plugging it in depending on whether you are still in a LTE, 3G or LTE-Advanced coverage zone (should you have an LTE–advanced router/package).

Which supporting documents are required if I sign up in my business capacity?

1. Signed Application Form
2. Company Registration Document

3. Copy of Director's ID

4. Copy of latest Telkom Bill 

5. Proof of Director's Address 

6. Proof of banking (1 month bank statement, canceled cheque or bank confirmation letter) 

Delivery & Installation
How do I check if I'm covered for the Telkom Uncapped LTE? 

Fill in the form on the link below and we will check your Telkom Uncapped LTE internet coverage:  www.coveragecheck.co.za/telkomuncappedlte


Do I need to have a Telkom line in order to get LTE?

No fixed line is needed at all. Telkom LTE is a completely wireless technology.

How do I increase the overall speed of LTE?

External Speed: Fixed external antennas fitted to the outside of your premises can dramatically increase the speed and stability of your LTE connection. The antennas are easy to install and DSL Telecom offers a self-install option as well as an on-site installation option in certain areas. View antenna options herewww.ltedeals.co.za/antenna

Where will my LTE be delivered to?

The hardware will be sent directly to the delivery address specified on the application form.

What precautions should I take when setting up my LTE Wi-Fi router?

Users should reset their login username and password on the router, as well as the password for the Wi-Fi connection. 

How do I set up my LTE router when I receive it?

There is an instruction book which comes with your Telkom LTE router. Telkom also has device set up help on their website: www.telkom.co.za/today/help/get-help/devices

How long does the process that once the application has been submitted?

LTE applications take 3 - 5 working days, so please ensure you get your paperwork in with the correct supporting documents early.


Top tips to ensure speedy delivery:
1) Make sure any Telkom accounts you may have are paid up (including fixed line accounts on Telkom’s side) otherwise Telkom will not process new applications.
2) Ensure your application form is filled in accurately and legibly and the correct supporting documents are sent. 
Hardware
How many wireless devices can I connect to my router?

You can connect up to 64 wireless devices on the D-Link DWR-956M AC 1200 Wi-Fi router and 10 devices on the Huawei E5577 Mi-Fi router.

How do I boost my signal/speed?

We recommend locking your router to a 4G connection or purchase air ties/boosters at  shop.vox.co.za/dsltelecom  or www.ltedeals.co.za/antenna

Can I use my existing LTE or LTE-A router?

Most LTE and LTE-A routers will be compatible.

What are the D-Link DWR-965M LTE Wi-Fi router specs?

• Strong Wi-Fi Coverage

• Lets you connect up to 64 high-speed wireless devices

• 4 cable connections

• Form: 4G (LTE-Advanced) Router

• Speed: LTE 1200 Mbps

• Wi-Fi Protocol: (2.4GHz up to 300Mbps and 5GHz up to 867 Mbps)

• External Ports:

    - 4 x 10/100 Fast Ethernet LAN ports

    - 1 x 10/100 Fast Ethernet WAN port

    - 1 X USB 2.0 for file sharing

    - 4 X Fixed external antennas

    - Firewall and access control options



Cancellation

What if I cancel my LTE package?

Should you wish to cancel your contract early, Telkom Mobile, will as an early termination fee, recover an R850 administration fee and also recover the device subsidy for the remainder of the term of the contract.

Voice
What if I require a telephone line service as well?

We can provide you with a VoIP telephone number which will enable you to make cheap calls over you LTE connection. You can also port your number to the VoIP network and keep your existing number. VoIP numbers cost only R29 per month and you only pay for calls you make after that at reduced rates. Learn more here: www.uncappedvoip.co.za

Do you supply VoIP?

Yes, DSL Telecom can provide you with 3 options when it comes to voice:


1) We can provide a VoIP Telephone number which is programmed into your LTE router. The numbers cost only R29 per month and all you need to do is plug in your existing analogue phone handset into the LTE router and you will be able to make and receive low cost VoIP calls. Click here to view our VoIP 
packages: www.uncappedvoip.co.za


2) We can provide you with a VoIP enabled phone, either cordless, desktop or even a softphone for your PC. Click here to view our VoIP packages: www.uncappedvoip.co.za


3) You can sign up for a Cloud PBX extension and get full PBX functionality for a low monthly cost. Use an IP phone or use the softphone client as your device to make and receive low-cost calls. Click here to view our Cloud PBX packages: www.pbxcapetown.co.za

Changing My LTE Package

Can I change my LTE package?

Yes you can change your package but the ability to upgrade or downgrade your Telkom LTE package depends on how many months you are in to your contract or commitment period:

 

1) If you are 1 - 3 months into your Telkom LTE contract period, you cannot change your package. In this instance, if you want a new deal you will need to take out a new contract.

 

2) If you are 4 - 21 months into your contract period, you are allowed to change your package. Telkom refers to this as a package migration and we charge an administration fee and a penalty fee to perform the migration which is calculated at the time of the package migration request.

 

3) If you are in the 22nd month or more of your contract period, you are allowed to change your package. Telkom refers to this as a package renewal and no administration or penalty fees will be charged.

How long does it take to change to my new LTE Deal?

Once you agree to proceed, we will go ahead and complete the migration on our system. Your new package will be active within 24 hours of successful processing. If you are changing your package and taking a new device/router then the hardware will need to be couriered to you and this can take between 3-5 working days.

How do I request a change in my LTE deal/package?

To change your Telkom LTE deal you can:

What information do I need to provide to change my LTE deal?

Please provide us with the service number on your Telkom bill of the package you wish to change or the MSISDN (Cell phone number) of the sim card linked to your LTE service.

Will I get a new sim card if I change my LTE package?

Please note that the change in package will be done on your existing sim card and a new sim card will not be issued.

Can I upgrade my Telkom LTE Deal to Fibre?

Yes, you can migrate from your Telkom LTE internet connection to a Telkom Fibre internet connection if you have had your Telkom LTE package for at least 6 months and your address is covered for Telkom Fibre. Click here to migrate to a fibre connection.
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Customer reviews

DSL Telecom customer, Clinton Pentz is overjoyed at his super-fast Uncapped LTE internet connection

"I was sick of all the problems that came with ADSL, so I switched to uncapped LTE and now my internet is stable and really fast." 


Clinton Pentz - Flexi Print

Louisa Oerson, a DSL Telecom customer who is highly satisfied with his Uncapped LTE internet

" I am very happy with the Telkom Uncapped LTE product. I haven't experienced any signal problems at all. My whole family in our house are connected & even when we are sitting outside we stay connected. Wow, it is really amazing! "


Louisa Oerson - Atlantis - Western Cape

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DSL Telecom is an authorised Telkom service provider

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