Summary Of Our Privacy Policy
Privacy Policy Summary
This is a summary of our privacy policy, which covers our website and landing pages, along with all products and services contained on these websites. This policy explains what information we collect from you, how we use it, who can access it, and what you can do about it.
About DSL Telecom
DSL Telecom is a sales and marketing company specialising in technology products. We provide the following products and services:
Internet products and services
Business phone solutions and home phone solutions
Voice services for consumers and businesses
Zoho-related services, including but not limited to consultation, implementation, training, and success/support plans
Our Privacy Policy
Our Privacy Policy aligns with the requirements of the Protection of Personal Information Act (PoPIA) in South Africa. It explains how we use the personal information we collect from you. This applies to all information processed by DSL Telecom, whether collected online or offline.
What is personal information?
We define personal information as any information that identifies or relates specifically to you, such as your identification number, email address, name, contact details, company registration number, or phone number.
When do we collect information from you?
We collect personal information directly from you when you:
Submit information via forms on our website or landing pages (e.g., to register for services or request a quote)
Email us to place an order
Undergo credit checks to approve your application for services
Communicate with our employees to obtain services (e.g., resolve issues)
Use our phone system (i.e., place or receive a call)
DSL Telecom only collects your information directly from you.
What information do we collect, store, or process?
Website use
When you use our website, we may process:
Records from server logs, including your location, IP address, cookie information, and requested pages. This is treated as non-personal information unless required otherwise by law.
Your name and contact details, including email and company information submitted when requesting a quote.
Service applications
When you apply for services via the website or email, we may process:
Your name, identification information, address, and contact details
Copies of director ID and company registration documents
Telephone numbers you want to port
PBX system use
When you use our PBX system, we may process:
Server log information, including location, IP address, and actions
Call Detail Records (CDRs), containing call source and destination, date, time, duration, and other information. These are used for reports, billing, and invoices
Phone communications
When you call us or we call you:
We may record calls and monitor communications where legally permissible to ensure service quality.
Account information is updated as necessary based on the information you provide.
Employment applications
When applying for a position with us, we may process:
Your name, contact details, ID number, CV information, and other application details
Background check reports
In all cases, the information requested is necessary to provide you with our services. Collection processes are regularly reviewed to ensure only necessary information is collected.
Website Cookies
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information.
First-party cookies: Set by our website and readable only by us, allowing the site to recognise returning visitors.
Third-party cookies (Google): Used for analytics, maps, videos, advertising, remarketing, and social features. Google uses cookies to store preferences and website statistics, in line with Google’s privacy policy.
How do we use your information?
Sales and Administration
To enter into a contract with you
To support our legitimate business interests
To create your account
To recommend solutions tailored to your needs
To recover debts or trace outstanding payments
Product and Support
To provide requested products or services
To bill you for usage
To notify you of issues or important changes
To respond to inquiries and complaints
To process requests regarding your information
To allow account management
Operations and Marketing
For internal record keeping
To evaluate and improve services
To inform you about other products via direct marketing (only with your consent)
To advertise our business by publishing client names
Human Resources
For evaluating candidates, staff, and consultants
Information is used in line with its intended purpose. CV information, for example, is only used for job applications.
How do we protect your information?
We have implemented an Information Security Framework and various security measures to safeguard personal information. These are in line with industry standards, legal requirements, and codes approved by the Information Regulator.
Third-party access
Third parties may be used to provide services, including telecommunications, hosting, voice, internet, and software services. Controls ensure information is accessed only with authorisation. Terms, conditions, and service level agreements are reviewed to comply with PoPIA.
What if you refuse to submit information?
Providing personal information is voluntary. However, without it, we may be unable to provide services. Consent for processing may be withdrawn at any time via written notice.
Retention of your information
Customer information:
Stored for the duration of the relationship. Post-contract, some information may need to be retained.
Accounting, tax, and legal reasons:
Certain client information and invoices are stored indefinitely.
Stored data is not processed after service termination unless required for complaints, disputes, legal action, or professional advice.
Your rights
Under PAIA and PoPIA, you have the right to:
Access: Request details of personal information held
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion unless legally required to retain it
Restrict processing: Withdraw from marketing or restrict data use
Object to processing: Opt out of marketing or processing (may affect service provision)
Withdraw consent: Stop direct marketing or processing at any time, noting that service may terminate
Requests will be addressed within one month. Contact us to exercise these rights.
Changes to this Privacy Policy
Material changes will be posted on our website with a prominent notice prior to taking effect.
Your Consent
By using our website, contacting us, or using our products, you confirm that you have read, understood, and consent to this policy. Consent may be withdrawn at any time, allowing adequate time for removal from our systems.
