The service is delivered via last mile to the customer premises through fibre or microwave. The quality of the service remains the same regardless of the last mile termination technique. The back haul is on Liquid Intelligent Technologies' Tier 1 fibre network in all cases.

Booster services are available to customers who need to increase their speed at certain times of the month. The service is dependent on the last mile technology used and CPE range.

A symmetric connection means that your upload and download speeds will be exactly the same. Example: On a 10Mbps service, you will be allowed a maximum download rate of 10Mbps and a maximum upload rate of 10Mbps. The ‘A’ in ‘ADSL’ stand for ‘Asymmetric’, meaning that the service does not offer equal upload and download speeds. Usually, a 10Mbps ADSL service will have a maximum upload rate of 1Mbps.

In most cases we get them done within a day, however the official turnaround time from Liquid Intelligent Technologies is 48 hrs or longer if a ‘Business case’ is required, in which case it is referred up to push approvals.

Liquid Intelligent Technologies will require the following supporting documents to support the application that needs to be submitted with your signed COF (customer order form):
1. Company Registration Document (Including page listing directors)
2. Copy of ID (certification not required.)
3. Proof of Address
4. Proof of Banking (Bank confirmation letter or 3 Months Bank Statements on Stamped Bank Letterhead)
Please submit your COF and supporting documents to sales@dsltelecom.co.za.

To get a Liquid Intelligent Technologies Fibre service, a feasibility study needs to be done in order for Liquid Intelligent Technologies to assess if they can deliver the product to your premises. The feasibility study is a financial one and Liquid Intelligent Technologies will look at the cost it will incur to deliver a fibre service to your premises. If the package value cost is higher than the implementation cost, then most applications come back as feasible. Email sales@dsltelecom.co.za to request a feasibility study.

A COF (customer order form) will be generated by Liquid Intelligent Technologies and sent through to the customer for signature. The customer needs to sign the COF and send it back to us at sales@dsltelecom.co.za with the required supporting documentation.

You may have purchased multiple services through Liquid Intelligent Technologies and by default, these will all be included on the same account and invoiced on one invoice. If you require that your services be split onto multiple accounts, this can be discussed with your service manager. On any future orders for services, you can specify on the COF which account you would like them to be invoiced on.

Once we have submitted your signed COF (customer order form) to Liquid Intelligent Technologies and you have been approved for the service, Liquid Intelligent Technolgies will begin the fibre or microwave implementation project. The installation lead time is 4-6 months.

• You will be assigned a Liquid Intelligent Technologies Service delivery manager (SDM), who will coordinate the project with the customer and Liquid Intelligent Technologies' contractor.

• One of Liquid Intelligent Technologies’ contractors will conduct a site inspection at your premises and map out the installation. Liquid Intelligent Technologies will then draw up a CSRS document which needs to be signed off by the client and the landlord of the premises. LOS (line of sight) tests may also need to be completed for microwave installations.

• Liquid Intelligent Technologies needs to get certain way leave approvals from relevant municipal departments in order to trench to your premises or terminate the microwave connection. This can cause delays, especially over public holidays and network ‘freeze’ periods such as December and January when the municipal councils are closed.

• Once approvals have been received, the physical work (trenching and implementation) work needs to happen by the 3rd party contractor.

• A contractor then needs to be sent out to connect the fibre point as well as the CPE (customer premises equipment).

Yes, if a NAT solution is required, only 1 public IP address will be made available. For non-NAT solutions, 5 static public IP addresses will be allocated.

Yes.

No SMTP relay is offered with the NeoBroadband service. The client or the client's email provider will need to provide the SMTP relay.

Once the contractor has finished putting down the CPE (customer premises equipment) and doing their relevant tests, the next steps are:

1) Liquid Intelligent Technologies will run tests on the link for a period of time (+/- a week) to ensure everything is stable.
2) If additional equipment or re-configuration is required, the contractor will need to come out again to change equipment or add extra antennas (used in microwave termination).
3) Once Liquid Intelligent Technologies is satisfied with the link, they will provide the client and reseller (DSL Telecom) with a service handover instruction via email, after which Liquid Intelligent Technologies’ billing will commence.
4) The client is then required to connect the service to their LAN (computer network). Usually your IT person can do this or you can contact DSL Telecom on support@dsltelecom.co.za and we can come connect it for you. (Please note the charge is billable if you are not on a DSL Telecom connectivity SLA.)
5) You can also contact the Liquid Intelligent Technologies Enterprise service desk for connection assistance on: EnterpriseService@Liquid Telecom.co.za or 011 774 0045

Liquid Intelligent Technologies is only responsible for providing their link to the termination point at your premises. If you plug a laptop directly into Liquid Intelligent Technologies' CPE (please note special settings are required), you will see the actual service speed being delivered. How you distribute your internet connection throughout your office from the Liquid Intelligent Technologies CPE can have a direct impact on the ultimate speed or service experience you get from your internet connection. Please ensure your network devices such as wireless access points, IP phones, switches & routers, etc. have been correctly setup and designed to withhold the throughput in order to achieve the required speed over your network. If you have the need, you can conduct an FTP test to see the actual speed of your link directly onto the Liquid Intelligent Technologies service.