Liquid Telecom fibre internet
High performance enterprise fibre solutions for businesses
Liquid Telecom fibre pricing
Grow your business fast with uncapped and unshaped fibre internet
Sign up this month and qualify for free standard installation, free activation of your Liquid Telecom fibre line, free 1 months subscription plus 12 free voice channels.
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|200/200 Mbps||500/500 Mbps|
|Router||Free router||Free router||Free router||Free router||Free router||Free router||Free router|
|Static IP Addresses||5||5||5||5||5||5||5|
Please note: prices apply to Liquid Telecom connected buildings
'' Liquid Telecom's service delivery is world-class and I’m totally satisfied that we switched to Liquid Telecom. I know our customers are too. "
Liquid Telecom business fibre FAQs
How is Liquid Telecom fibre delivered?
The service is delivered via last mile to the customer premises through fibre or microwave. The quality of the service remains the same regardless of the last mile termination technique. The back haul is on Liquid Telecom's Tier 1 fibre network in all cases.
Can I boost my speed as needed?
What does 'contention ratio' refer to?
NeoBroadband has a contention ratio of 10:1. Business ADSL is contended between 20:1 and 40:1. Consumer ADSL is contended between 40:1 and 100:1.
What does 'symmetrical' mean or refer to?
A symmetric connection means that your upload and download speeds will be exactly the same. Example: On a 10Mbps service, you will be allowed a maximum download rate of 10Mbps and a maximum upload rate of 10Mbps. The ‘A’ in ‘ADSL’ stand for ‘Asymmetric’, meaning that the service does not offer equal upload and download speeds. Usually, a 10Mbps ADSL service will have a maximum upload rate of 1Mbps.
How long does it take to do a Liquid Telecom fibre feasibility check?
In most cases we get them done within the day, however the official turnaround time from Liquid Telecom is 48 hrs or longer if a ‘Business case’ is required in which case it is referred up to push approvals.
What supporting documents are required with my application?
Liquid Telecom will require the following supporting documents to support the application that needs to be submitted with your signed COF (customer order form):
1. Company Registration Document (Including page listing directors)
2. Copy of ID (certification not required.)
3. Proof of Address
4. Proof of Banking (Bank confirmation letter or 3 Months Bank Statements on Stamped Bank Letterhead)
Please submit your COF and supporting documents to email@example.com.
What is involved in running a fibre feasibility enquiry with Liquid Telecom?
To get the Liquid Telecom Fibre Service, a feasibility study needs to be done in order for Liquid Telecom to assess if they can deliver the product to your premises. The feasibility study is a financial one and Liquid Telecom looks at the cost it will incur to deliver a fibre service to your premises. If the package value cost is higher than implementation cost then most applications come back as feasible. Email firstname.lastname@example.org to request a feasibility study.
How do I sign up for the service should my application be feasible?
A COF (customer order form) will be generated on the Liquid Telecom side and sent through to the customer for signature. The customer needs to sign the COF and send it back to us on email@example.com with the required supporting documentation.
I have multiple Liquid Telecom Services, can I split them into multiple accounts?
You may have purchased multiple services through Liquid Telecom. By default these will all be included on the same account and invoiced on one invoice. If you require that your services be split onto multiple accounts, this can be discussed with your service manager. On any future orders for services, you can specify on the COF which account you would like them to be invoiced on.
How long does installation take?
If Liquid Telecom Fibre is in your building, installation can be between 4-8 weeks. In other cases, if fibre still needs to be rolled out to your building, this will be subject to a site survey. The average installation period can be 3 months.
How long does it take for Liquid Telecom to install the fibre or microwave service?
Once we have submitted your signed COF (customer order form) to Liquid Telecom and you have been approved for the service, Liquid Telecom will begin the Fibre or Microwave implementation project:
You will be assigned a Liquid Telecom Service delivery manager (SDM) who will co-ordinate the project with the customer and Liquid Telecom’s contractor.
One of Liquid Telecom’s contractors will conduct a site inspection at your premises and map out the installation. Liquid Telecom will draw up a CSRS document which needs to be signed off by the client and the landlord of the premises. LOS (line of sight) tests may also need to be completed for microwave installations.
Liquid Telecom needs to get certain way leave approvals from relevant municipal departments in order to trench to your premises or terminate the microwave connection. This can cause delays, especially over public holidays and network ‘freeze’ periods such as December and January when the municipal councils are closed.
Once approvals have been received, the physical work (trenching and implementation) work needs to happen by the 3rd party contractor.
A contractor then needs to be sent out to connect the fibre point as well as the CPE (customer premises equipment).
Can Liquid Telecom supply a NAT solution?
Yes, if a NAT solution is required, only 1 public IP address will be made available. For non-NAT solutions, 5 static public IP addresses will be allocated.
Is SMTP offered?
Is SMTP relay offered?
No SMTP relay is offered with the NeoBroadband service. The client or the client's email provider will need to provide the SMTP relay.
Who connects the Liquid Telecom equipment to our LAN equipment after the contractor leaves?
Once the contractor has finished putting down the CPE (customer premises equipment) and doing their relevant tests, the next steps are:
1) Liquid Telecom will run tests on the link for a period of time (+/- a week) to ensure everything is stable.
2) If additional equipment or re-configuration is required, the contractor will need to come out again to change equipment or add extra antennas (used in microwave termination).
3) Once Liquid Telecom is satisfied with the link, they will provide the client and reseller (DSL Telecom) with a service handover instruction via email, after which Liquid Telecom’s billing will commence.
4) The client is then required to connect the service to their LAN (computer network). Usually your IT person can do this or you can contact DSL Telecom on firstname.lastname@example.org and we can come connect it for you. (Please note the charge is billable if you are not on a DSL Telecom connectivity SLA.)
5) You can also contact Liquid Telecom Enterprise service desk for connection assistance on: EnterpriseService@Liquid Telecom.co.za or 011 774 0045
Important notice regarding Customer LAN/WLAN VS INTERNET SPEEDS:
Liquid Telecom is only responsible for providing their link to the termination point at your premises. If you plug a laptop directly into Liquid Telecom’s CPE (please note special settings are required), you will see the actual service speed being delivered. How you distribute your internet connection throughout your office from the Liquid Telecom CPE can have a direct impact on the ultimate speed or service experience you get from your internet connection. Please ensure your network devices such as wireless access points, IP phones, switches & routers, etc. have been correctly setup and designed to withhold the throughput in order to achieve the required speed over your network. If you have the need, you can conduct an FTP test to see the actual speed of your link directly onto the Liquid Telecom service.
Liquid Telecom currently has a bundle offer where you can bolt on 12 channels of voice to any NeoBroadBand product for only R500 per month. If you need more than 12 channels, then please look at the NeoOne product which is scalable above 12 channels.
It is always better to use a cloud-based PBX that can be provided through DSL Telecom. Visit www.pbxcapetown.co.za for more.
Yes, DSL Telecom can supply you with either an on-site phone system or a cloud-based phone system. Click here to get a phone system quote: www.pbxcapetown.co.za
If you have a DSL Telecom PBX, then you can log a ticket to email@example.com and we will assist in programming your Liquid Telecom voice into your IP PBX system. If you have a 3rd party PBX vendor, they will be required to program the Voice accounts into your PBX.
Yes. A request must be sent to the relevant KAM (Key account manager) who will arrange the report.
What hardware is included?
Liquid Telecom over allocates bandwidth on all its voice products to ensure superb voice clarity. The enterprise SIP delivers voice at a better quality than even traditional landlines and you can keep your existing number by porting it over to the Liquid Telecom Network.
Does Liquid Telecom supply any equipment?
Yes, Liquid Telecom will supply a CPE (customer premises equipment - Either Billion, Cisco or One Access Router or similar– depending on the installation) as well as an external antenna if the last mile connectivity to the client’s premises is Microwave.
Who configures the Customer Premises Equipment (CPE)?
A contractor does the installation and the CPE device is pre-configured before installation by Liquid Telecom. The actual fibre is already rolled out and spliced prior to this configuration.
How is the Customer Premises Equipment (CPE) equipment supplied by Liquid Telecom installed?
1. Connection of Liquid Telecom Fibre/Microwave Termination point within client’s premises to the Liquid Telecom supplied CPE equipment and configuration of relevant services. (Done by contractor)
2. Connect the CPE device to a standard electrical outlet. (Done by contractor)
* PLEASE NOTE THE CONTRACTOR DOES NOT CONNECT THE EQUIPMENT TO YOUR LAN (Local Area Network).
If you have a large premises you may need to extend the Wi-Fi across large areas, the best solution is always a cabled AP (Access Point Solution). We use Ubiquiti APs which plug into one of the LAN/Ethernet ports on your switch with a cable. The cable is then run from the router/switch (normally through the roof etc) to the area you desire the Wi-Fi coverage. The AP is then attached to the ceiling similar to how a light fixture is fitted. You can run multiple APs on your premises. Speak to us for pricing and a solution quotation for Wi-Fi should you require it. Email firstname.lastname@example.org to request a quote.
I have a wireless service already - how does the Liquid Telecom microwave compare?
Liquid Telecom operates its own licensed wireless spectrum which only Liquid Telecom can use. Numerous other wireless services in the market may be cheap but they run over a public or open wireless spectrum which is subject to over-congestion and interference and therefore quality, especially Voice, suffers. Liquid Telecom provides a service SLA on its voice products and the quality is superb, regardless of the last mile medium.
Is Reverse-DNS (PTR records) available?
How many Public IPs are available per service?
A maximum of 5 Static Public IPs are provisioned per NeoBB Fibre service.
If I have an existing range of Public IP addresses from my current ISP, can I migrate these to Liquid Telecom?
No. The range of public IPs given to you from your ISP effectively belongs to a pool of IP addresses assigned to them directly.
Is NAT (Native Address Translation) available?
Yes. However, if a NAT solution is required, only 1 Public IP will be made available for the service – the other 4 IP addresses will not be made available.
How does liquid Telecom billing work?
Subscriptions fees (MRC): The MRC (monthly recurring cost) on your Customer Order Form (COF), is billed in advance, i.e. you pay for the service in the month you receive it. If your service is installed and handed over in the middle of a month, you will be billed a pro rata amount for that period as well. Invoices have a 30 day payment period so charges raised in November in advance for December will be payable in the first week of December.
Usage charges: Usage such as call minutes and bandwidth boosts, are billed one month in arrears. These are billed per calendar month.
Set up fees (NRC): The NRC on your COF, is charged once-off on the first invoice for the service concerned.
How do I receive my monthly invoice from Liquid Telecom?
Your invoice is prepared by Liquid Telecom on the 2nd or 3rd of each month and delivered to you 2 or 3 days later. Your monthly invoice(s) will be automatically emailed to the email address specified on the COF. Please ensure that we have your correct email address when you complete the order form.
Should you require a hard copy of your bill or monthly statements for your account(s) please contact your service manager or log a service request at the Service Desk. If required we can also print your Purchase Order number on your invoice, this must be provided to billing.queries@Liquid Telecom.co.za before the 25th of the previous month.
How do I pay my Liquid Telecom account?
If you have chosen EFT as your payment method, then your bill is payable within 30 days of date of invoice and the Liquid Telecom bank details are listed on your invoice. Please quote your customer account number on the EFT or bank deposit as this will help us to identify your payment. The customer account number is printed on the top right of the invoice.
PLEASE NOTE: the public beneficiary that is automatically created by the major banks is not the correct bank account. When paying by EFT, please create your own beneficiary for Liquid Telecom using the details on the invoice to ensure that your payment is made into the correct account. If you have chosen debit order as your preferred payment option, then Liquid Telecom will debit your bank account on the agreed date.
My first invoice looks high? Please explain?
Your first invoice will always be higher than your normal monthly quoted price because it may include the following charges all rolled into one:
1) Monthly upfront subscription cost (or MRC)
2) Pro-Rated billing if your service was installed in the middle of a month.
3) Set up fees or NRC’s (non-recurring costs) usually charged on installation.
DSL Telecom Is An Authorised Liquid Telecom Channel Partner
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