Achieve success with Zoho faster
Customer success plans
Get ongoing support, one-on-one coaching and expert advice to ensure you maximise ROI on your Zoho investment
Get expert advice on Zoho best practices, adoption strategies and proactive recommendations
Enhanced service levels
Success Managers only work with a handful of premium customers ensuring high resource availability for your business
Expert one-on-one coaching helps you solve key business objectives no matter where you are on your Zoho journey
Customer success pricing
Every Zoho customer can take advantage of Zoho's free resources and standard support channels.
DSL Telecom's Premium and Premium Plus plans offer even more help from experts so you can achieve success faster
Premium plans include:
Get expert local help on all technical issues and challenges with response times as fast as one hour (8 hours x 5 days).
Hand off time-consuming admin tasks to our team. Popular admin assist tasks we handle include:
»Set up and customise roles and profiles
»Create custom formula fields
»Build workflows, reports, and dashboards
»Import, update, or delete data
»Set duplicate management rules
Solve specific challenges with focused one-on-one sessions (Accelerators) with a Zoho expert to accelerate your business forward.
Our developers can analyse, troubleshoot and customise code to keep everything running smoothly.
Customer success manager
Premium customers have access to a customer success manager, a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.
DSL Telecom is a Zoho Advanced partner in South Africa.
DSL Telecom's focus is on our customers being successful with their Zoho technology investments. We offer expert assistance to customers during their journey of discovery, selection, implementation, training and ongoing success with the Zoho suite of web and mobile apps.
Customer success plans FAQs
What are 'in-plan access' hours?
'In-plan access hours refers to the amount of included hours in your plan, whereby you can access DSL Telecom Customer Success resources in a calendar month.
What can I use my hours for?
You can access DSL Telecom's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.
How available will the DSL Telecom success services be for me?
Your Customer Success Manager deals with only a handful of Premium customers ensuring high availability, fast execution and focused attention.
How do I know how many hours I have used?
All activity is time tracked and reports will be available to you to monitor. What type of interactions will be time tracked?
Inbound and outbound phone calls
Remote assistance sessions
In person meetings and coaching sessions
Are there limits to how many ' out-of-plan access' hours?
Yes, a Fair Access Policy applies which limits the amount of 'out-of-plan' hours you can access per month: Once the fair access policy (FAP) limits for the month have been met DSL Telecom reserves the right to limit access to our Success team for the remainder of the month.
|Success plan|| In plan |
|Out of plan |
|Total monthly access|
|Premium||6 Hours||1 Hour||7 Hours|
|Premium Plus||12 Hours||2 Hours||14 Hours|
What if I need more hours?
If you run out of 'in-plan access' hours for the month, you will start being billed at the 'out-of- plan access' hours rate of R1250.00 per hour.
Can I upgrade my hours?
Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again. Upgrades subject to resource availability.
I don't require a monthly plan, can I buy ad-hoc hours?
You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R1250 per hour billed in 30 minute increments. Subject to resource availability.
Does the Premium Plan include implementation hours?
Premium success plans do not include implementation of the services. Premium success plans are used for ongoing support and administration of the services after the services have been implemented.
How long is a contract term?
All plans have a minimum of 12 months contract term.
Get in touch
Reach your goals faster with support, one-on-one coaching, and expert guidance.