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DSL Telecom
Zoho Premium Partner logo showcasing DSL Telecom as a certified Zoho consulting and implementation partner.

Achieve Success Faster With Support, One-On-One Coaching And Expert Guidance

Tailored Zoho success plans to help you get the most out of your Zoho technology investment

Speak To A Zoho Expert

Effectively Administer Your Zoho Apps With Hands-On Support And Expert Advice

We will help you connect Zoho apps together to form the ultimate business system.

We will help you connect Zoho apps together to form the ultimate business system.

Drive adoption

Get expert advice on Zoho best practices, adoption strategies and proactive recommendations.

Boost Productivity

Specialist coaching helps you solve key business objectives, no matter where you are on your Zoho journey.

Service & Support

Easily overcome specific business challenges with high resource availability when you need it.

> Drive Adoption

Get expert advice on Zoho best practices, adoption strategies and proactive recommendations.

> Boost Productivity

Specialist coaching helps you solve key business objectives, no matter where you are on your Zoho journey.

> Service & Support

Easily overcome specific business challenges with high resource availability when you need it.

Get The Most Out Of Zoho Today

Get The Most Out Of 
​Zoho Today

DSL Telecom's Premium, Premium Plus and Premium Pro Success Plans offer even more help from experts so you can achieve success faster

Icon representing DSL Telecom Zoho Premium customer success plan

PREMIUM 

6 Hours In-Plan Access

Technical Support

Admin Assist

CHOOSE PLAN
Icon representing DSL Telecom Zoho Premium Pro customer success plan

PREMIUM PRO 

Technical Support

Admin Assist

CHOOSE PLAN
Icon representing DSL Telecom Zoho Premium Plus customer success plan

PREMIUM PLUS 

Technical Support

Admin Assist

CHOOSE PLAN

Our Customer Success Plans Include

Zoho Success customers will have access to a customer success manager, a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.

Zoho Success customers will have access to a customer success manager, a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.

Technical Support

Get expert local help on all technical issues and challenges with response times as fast as one hour (8 hours x 5 days).

  • Priority access to certified Zoho experts for swift resolution of errors and bugs
  • Remote troubleshooting and screen-sharing support to solve problems fast.
  • Proactive monitoring and issue prevention to reduce downtime and disruptions.
DSL Telecom employee providing Zoho technical support in Somerset West
DSL Telecom employee creating custom formula fields in Zoho CRM in Somerset West.

Admin Assist

Hand off time-consuming admin tasks to our team. Popular admin assist tasks we handle include:

  • Set up and customise roles and profiles.
  • Create custom formula fields.
  • Build workflows, reports, and dashboards.

Admin Assist

Hand off time-consuming admin tasks to our team. Popular admin assist tasks we handle include:

  • Set up and customise roles and profiles.
  • Create custom formula fields.
  • Build workflows, reports, and dashboards.
DSL Telecom employee creating custom formula fields in Zoho CRM in Somerset West.

One-on-One Accelerators

Solve specific challenges with focused one-on-one sessions (Accelerators) with a Zoho expert to accelerate your business forward.

  • Make faster, smarter decisions with expert input from seasoned consultants.
  • Get personalised solutions based on your industry and business model. 
  • See immediate progress on high-priority issues with a clear action plan.
DSL Telecom employees solving Zoho challenges with one-on-one support sessions
DSL Telecom Zoho developers troubleshooting and customising code for clients in South Africa.

Developer Support

Our developers can analyse, troubleshoot and customise code to keep everything running smoothly.

  • Optimise your Zoho system with tailored code that fits your exact needs.
  • Ensure smooth third-party integrations and data syncing.
  • Fix bugs and performance issues before they affect your workflow.

Developer Support

Our developers can analyse, troubleshoot and customise code to keep everything running smoothly.

  • Optimise your Zoho system with tailored code that fits your exact needs.
  • Ensure smooth third-party integrations and data syncing.
  • Fix bugs and performance issues before they affect your workflow.
DSL Telecom Zoho developers troubleshooting and customising code for clients in South Africa.

Customer Success Manager

Premium customers have access to a customer success manager,  a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.

  • Strategic advice to get the most ROI from your Zoho tools.
  • Tailored best practices to drive adoption and efficiency.
  • Ongoing support and reviews to help you scale confidently    over time.
Customer Success Manager from DSL Telecom assisting Zoho client accounts

What Our Customers Have To Say

"DSL Telecom has not only assisted us in getting to know the ZOHO environment and guiding us on our ZOHO journey but has also encouraged and trained us to be self-efficient in advancing our ZOHO applications to fit our organisation's needs. 5 STARS to DSL Telecom."

- PetroCONNECT

The software is absolutely awesome but without the help of the DSL team, I would've been lost. The team have been great from the start until hand over and I definitely will be moving forward with a customer success plan.Thank you to everyone at DSL who has assisted me with this process. 

- DuVoyage
Payflex logo, a client benefiting from DSL Telecom’s Zoho expertise
Digicall logo, a client supported by DSL Telecom with Zoho solutions
Fundi logo, a business partnered with DSL Telecom for Zoho software implementations
Taurus Capital logo, a client successfully assisted by DSL Telecom with Zoho application implementations
iGrow logo, supported by DSL Telecom for Zoho software integration
Digicall logo, a client supported by DSL Telecom with Zoho solutions

Take Your Zoho Success to the Next Level

You’ve already got great momentum, now let our Customer Success Plans turn it into long-term growth. Get ongoing guidance, expert support, and proactive optimisation designed just for your business.

Speak To A Zoho Expert

Frequently Asked Questions

FAQ's

How do I know if a Success Plan is right for me?

If you want ongoing guidance, quick access to certified Zoho experts, and proactive optimisation of your Zoho apps, a Customer Success Plan is ideal. If you only need help with setup, we recommend our Implementation Services instead.

What are ‘in-plan access’ hours?

These are the hours included in your plan each month that you can use to access our Customer Success resources.

What can I use my hours for?

Your hours can be used for technical support, admin assistance, developer support, coaching sessions, or expert advice.

Can my whole team use the hours, or just one person?

Yes, hours can be shared across your organisation. Many clients assign a primary contact, but your team can all benefit from the plan.

Do unused hours roll over?

No. Any unused hours expire at the end of each month.
How do I track how many hours I’ve used?

All activity is time-tracked, and you’ll receive a usage report each month.
Can I upgrade my plan if I need more hours?

Yes. You can upgrade at any time. The 12-month contract term will restart, and upgrades are subject to resource availability.
Can I get a custom plan?
Yes. Contact us to discuss a custom plan tailored to your business needs.
    How available are the Customer Success Managers?

    Yes. You can book ad-hoc sessions at R1 250/hr, billed in 30-minute increments, subject to availability.
    How available are the Customer Success Managers?

     Each manager works with only a handful of clients, so you get high availability, fast responses, and focused support.
    What if I need urgent support?

     We prioritise critical issues. If something is business-impacting, our Success Managers will assist as quickly as possible within your plan’s scope.
    Do you offer support outside of business hours?

    Our standard hours are Monday–Friday during business hours. If you require after-hours or weekend support, we can discuss a custom plan with extended coverage.
    How long is the contract term?

    All Customer Success Plans have a minimum 12-month contract term.

    Do the plans include implementation services?

    No. Implementation is quoted separately. Customer Success Plans are for ongoing support and optimisation after setup.