Zoho Customer Success Plans
Achieve success with Zoho faster

Customer success plans

Get ongoing support, one-on-one coaching and expert advice to ensure you maximise ROI on your Zoho investment


Speak To A Zoho Expert

Drive adoption

Get expert advice on Zoho best practices, adoption strategies and proactive recommendations


Enhanced service levels

Success Managers only work with a handful of premium customers ensuring high resource availability for your business

Boost productivity

Expert one-on-one coaching helps you solve key business objectives no matter where you are on your Zoho journey


Customer success pricing

Every Zoho customer can take advantage of Zoho's free resources and standard support channels. 

DSL Telecom's Premium and Premium Plus plans offer even more help from experts so you can achieve success faster

Zoho Support South Africa
Zoho Support Packages

Premium plans include:

Technical support

Get expert local help on all technical issues and challenges with response times as fast as one hour (8 hours x 5 days).

Zoho Technical Support in South Africa
Zoho Admin Assist in South Africa

Admin assist

Hand off time-consuming admin tasks to our team. Popular admin assist tasks we handle include:


»Set up and customise roles and profiles

»Create custom formula fields

»Build workflows, reports, and dashboards

»Import, update, or delete data

»Set duplicate management rules

One-on-one accelerators 

Solve specific challenges with focused one-on-one sessions (Accelerators) with a Zoho expert to accelerate your business forward.

Zoho One on One Session in South Africa
Zoho Developer Support in South Africa

Developer support 

Our developers can analyse, troubleshoot and customise code to keep everything running smoothly.

Customer success manager 

Premium customers have access to a customer success manager, a Zoho expert who provides advice and best practices to help you get the most out of your Zoho investment.

Zoho Customer Success Manager in South Africa
DSL Telecom is a Zoho Advanced partner in South Africa. 
DSL Telecom's focus is on our customers being successful with their Zoho technology investments. We offer expert assistance to customers during their journey of discovery, selection, implementation, training and ongoing success with the Zoho suite of web and mobile apps.

Zoho Advanced Partner

Customer success plans FAQs

CSP Hours
Plans
CSP Hours

What are 'in-plan access' hours?

'In-plan access hours refers to the amount of included hours in your plan, whereby you can access DSL Telecom Customer Success resources in a calendar month.

What can I use my hours for?

You can access DSL Telecom's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.

How available will the DSL Telecom success services be for me?

Your Customer Success Manager deals with only a handful of Premium customers ensuring high availability, fast execution and focused attention.

How do I know how many hours I have used?

All activity is time tracked and reports will be available to you to monitor. What type of interactions will be time tracked?

  • Inbound and outbound phone calls

  • Remote assistance sessions

  • In person meetings and coaching sessions

  • Travelling time

Are there limits to how many ' out-of-plan access' hours?

Yes, a Fair Access Policy applies which limits the amount of 'out-of-plan' hours you can access per month: Once the fair access policy (FAP) limits for the month have been met DSL Telecom reserves the right to limit access to our Success team for the remainder of the month.                

 Success plan In plan
access
Out of plan
access limit 
 Total monthly access
Premium 6 Hours 1 Hour 7 Hours
 Premium Plus 12 Hours 2 Hours 14 Hours

What if I need more hours?

If you run out of 'in-plan access' hours for the month, you will start being billed at the 'out-of- plan access' hours rate of R1250.00 per hour. 

Plans

Can I upgrade my hours?

Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again. Upgrades subject to resource availability.

I don't require a monthly plan, can I buy ad-hoc hours?

You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R1250 per hour billed in 30 minute increments. Subject to resource availability.

Does the Premium Plan include implementation hours?

Premium success plans do not include implementation of the services. Premium success plans are used for ongoing support and administration of the services after the services have been implemented.

How long is a contract term?

All plans have a minimum of 12 months contract term.

Our customers

Get in touch

Reach your goals faster with support, one-on-one coaching, and expert guidance.  

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