How The Drostdy Hotel Streamlined Guest And Team Communication With Yeastar P-Series PBX

The Drostdy Hotel, a historic landmark in Graaff-Reinet, was built in 1804 by architect Louis Thibault as the magistrate's residence. A major refurbishment in 2012 by the South African College for Tourism transformed the property into a prestigious 5-star establishment while preserving its heritage. Today, the hotel has relied on DSL Telecom as its communications partner since 2014.

Prior to the hotel's 2012 upgrade, they depended on a legacy PBX system with no service-level agreement in place. The analogue solution was difficult to manage, lacked flexibility, and did not integrate with the hotel's property management system (PMS). To streamline operations, improve efficiency, and provide a better experience for both guests and staff, the hotel needed to transition to a modern VoIP-based solution with native PMS integration.

In 2014, DSL Telecom implemented the Yeastar U500 PBX Phone System, upgrading the Drostday Hotel from a traditional analogue PBX to a modern (at the time), feature-rich solution tailored to their communication needs. In 2023, the PBX was upgraded to the P-Series PBX, which has native integration to the hotel PMS system, specifically designed for hotels to handle both internal calls and external communication needs, enabling guests to seamlessly make and receive calls within the hotel - such as contacting room service, reception, or other departments - as well as connect with external lines.

• Seamless PMS Integration: Connects directly with the hotel's property management system, allowing reception staff to manage calls and bookings efficiently through the operator panel.
• Hardware Upgrade in 2024: New hotel room phones were installed in guest rooms and at reception, improving communication between guests and staff while enhancing reliability.

• Responsive, Reliable Support
  DSL Telecom provides dedicated, hands-on support with a consistent point of contact, ensuring the hotel always has expert assistance available.
• Increased Security 
  Migrating to Yeastar's P-Series PBX has given the hotel a more secure communication environment, safeguarding calls and sensitive information.
• Operational Efficiency
  PMS integration streamlines reception operations, reducing manual processes and improving the guest experience.
• Future-Proofed Communication
  With a scalable, enterprise-grade platform in place, the Drostdy Hotel is well-prepared to adapt as communication needs evolve.

Upgrading to the Yeastar P-Series PBX has given the Drostdy Hotel a secure, reliable, and fully integrated communication platform. With DSL Telecom managing the deployment and ongoing support, the hotel can now deliver seamless guest and team communication while future-proofing its operations.

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX with DSL Telecom ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

'' DSL Telecom has consistently delivered outstanding service, ensuring our communication systems run smoothly and efficiently. Their team is responsive, professional, and always available to provide expert support when needed. We value their reliable partnership in keeping our hotel operations seamless. '' ~ Eloise Botha, Finance Manager at The Drostdy Hotel.