About DPO PayGate by Network
DPO PayGate by Network South Africa, is a local entity of DPO Group that offers payment solutions. PayGate is their top tier payment gateway, trusted by leading e-commerce businesses, hospitality providers, and merchants of all sizes and industries. PayGate enables companies to accept card, mobile, and other major payment methods from directly within their website, making it easier for them to get paid online.
How DPO PayGate by Network SA geared up for growth with Zoho One & DSL Telecom
Zoho CRM, an online customer relationship management software for managing sales, marketing and support was customised to run the PayGate sales process, show status of services and manage on-boarding of partners. Today, Zoho CRM is used to give DPO PayGate employees information about customers and partners all in one place.
DSL Telecom created blueprints in Zoho CRM, which helped the DPO PayGate team process, prioritise and manage the on-boarding of partners and customer requests more effectively. Previously, employees had to move a customer or partner manually down the line. Now, most steps have been automated in Zoho CRM by DSL Telecom's Zoho experts, which gives DPO PayGate employees more time to focus on sales and partner support. Email templates were also designed and leveraged to increase the efficiency and professionalism of DPO PayGate's team. Email templates can be sent on a moments notice or even through automation, ensuring accuracy and on-brand content.
Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transforming paper documents while ensuring security and legality. By introducing Zoho Sign, the DPO PayGate team ensured faster and better turnaround times for signed digital partner contracts. It works completely on the cloud and integrates readily with your everyday apps for a completely seamless signing experience.
Introducing new internal processes was the tip of the iceberg for DPO PayGate. They also wanted new ways of connecting with their customers in order to continue to boost their sales, support and marketing activities. DSL Telecom customised and implemented Zoho Sales IQ, an online chat application which identifies visitors on the DPO PayGate website, it keeps customers engaged through automation and helps them communicate with DPO PayGate's team via message and audio call. Zoho CRM and Zoho Sales IQ were also integrated, giving the DPO PayGate team visibility into how many website visits or chat engagements their customers have over their customer lifespan.
Thanks to the help of DSL Telecom, more than 115 DPO PayGate employees now use Zoho ONE to share and track information about leads, partners and customers better. DPO PayGate's journey with Zoho ONE is not over yet. The company plans to continue automating processes and exploring what's possible with other Zoho applications, using DSL Telecom's Customer Success Package.