DSL Telecom recently hosted an insightful webinar introducing Zoho Voice to the South African market, showcasing how businesses can now enjoy seamless, Zoho-integrated telephony with local VoIP calling rates. The session offered a deep dive into the platform's key features, integrations, and cost-saving potential for local businesses.
About Zoho Voice
Zoho Voice is a cloud-based telephony solution that allows businesses to manage all calls - inbound and outbound - directly from within the Zoho ecosystem. Whether your team works remotely, in-office, or across international borders, Zoho Voice ensures smooth communication through an intuitive interface and rich integration options.
One of the highlights of the session was Zoho Voice's "Bring Your Own Carrier'' (BYOC) capability, now available in South Africa through DSL Telecom's SIP integration. This allows businesses to:
- Use their existing business numbers or port them to DSL Telecom.
- Access true per-second billing for more accurate cost management.
- Benefit from superior call quality and lower latency, as calls are routed locally instead of internationally.
Key Features And Integrations Showcased
During the live session, attendees were guided through some of Zoho Voice's most powerful features and real-world use cases.
- Improve training and quality assurance.
- Identify customer sentiment trends.
- Make data-driven decisions based on real conversations.
- Automatically create a follow-up task in Zoho CRM after a missed call.
- Trigger customer feedback surveys once calls are completed.
- Update deal stages based on call outcomes without manual output.
Affordable Local Calling with DSL Telecom
With the new Zoho Voice + DSL Telecom SIP setup, South African businesses can now enjoy local VoIP rates, improved call quality, and flexible billing options. Businesses can even port their existing numbers to DSL Telecom without service interruption, ensuring brand continuity and minimal downtime.
Q&A Highlights
During the live session, attendees had the opportunity to submit their questions. Here's a summary of the top questions and answers from the webinar:
Question 1: Does Zoho Voice integrate with Zoho Desk?
DSL Telecom Team: Yes, Zoho Voice offers native integrations with several Zoho applications, including Zoho CRM, Zoho Desk, Zoho Bigin, Zoho Recruit, and ManageEngine Service Desk. Additionally, integrations can be extended beyond the Zoho ecosystems using Zoho Deluge scripting, allowing Zoho Voice to connect with third-party platforms and custom workflows.
Question 2: When does call transcription start in Zoho Voice?
DSL Telecom Team: Immediately. Call transcription begins from the first second of the connected call. This includes IVR messages and all interactions throughout the conversation, ensuring a full and accurate record of each call from start to finish.
Question 3: Will Zoho Voice be included in the Zoho One licence in the future?
DSL Telecom Team: Immediately. Call transcription begins from the first second of the connected call. This includes IVR messages and all interactions throughout the conversation, ensuring a full and accurate record of each call from start to finish.
Question 4: Can Zoho Voice integrate with WhatsApp for sending and broadcasting messages?
DSL Telecom Team: Yes, Zoho Voice supports WhatsApp messaging integration through approved message templates. However, broadcast messaging is subject to Meta's policies and restrictions, so bulk or promotional broadcasts would need to comply with WhatsApp's official API rules. DSL Telecom can assist clients in setting up approved templates for compliant usage.
Question 4: Does Zoho Voice integrate with Zoho Analytics for reporting?
DSL Telecom Team: While Zoho Voice already includes comprehensive built-in reporting, you can push data to Zoho Analytics using Zoho Deluge scripting. This allows businesses to create custom dashboards and combine call data with analytics from other Zoho applications for deeper insights.
Key Takeaways
The webinar gave attendees a clear understanding of how Zoho Voice can enhance business communication through seamless Zoho integrations. advanced telephony features, and affordable local VoIP calling rates powered by DSL Telecom.
If you missed the session or would like to revisit the insights and live demo, you can watch the full recording or contact our team for personalised guidance on getting started with Zoho Voice.
Ready to explore Zoho Voice for your business?