How Notrix Transformed Call Reliability And Compliance With Yeastar's P-Series Cloud PBX

21.11.25 04:41 PM - By Kim

Notrix

Industry
Tracing And Verification Services Provider

Type
Privately Held

Headquarters

Strand, South Africa

Founded in 2011, Notrix has grown into a trusted national tracing and verification services provider. The company offers a wide range of specialised services, including:

Bulk & Batch Tracing (Right Party Contact, employment, and residential verification at scale)
Standard Tracing (consumer, commercial, urgent tracing)
Financial Tracing (payment profiles, credit indicators, judgements, property links, and more)
Accident & Vehicle Tracing
Fraud Check Products (email, phone number, ID and verification services)
Verification Services (driver's licence checks, academic verification, credit checks)

With a reputation for fast turnaround times, accuracy guarantees, and no-trace-no-fee service models, Notrix supports a range of businesses that rely on precise, timely information.

As a company that handles sensitive data and delivers results within fixed turnaround commitments, reliable communication systems, especially secure call recording, are essential.

The Challenge: Unreliable On-site PBX & Lost Call Recordings

Before partnering with DSL Telecom, Notrix relied on an on-site PBX with a NAS hard drive to store call recordings. Over time, this setup presented several challenges:

1. Unreliable Call Recording Storage

The NAS drive frequently failed or became unstable, resulting in:

Missing call recordings
Inconsistent recording quality
Risk of non-compliance due to incomplete call logs

For a company whose work depends heavily on accurate communication and record-keeping, this inconsistency created operational risk and potential rework.

2. No Remote Accessibility

With the PBX hosted on-premise, team members could not access the system remotely, limiting flexibility and slowing down how quickly information could be retrieved.

3. Lack of Scalability

As Notrix grew, the on-site system became harder to maintain. Expanding users or storage capacity required hardware purchases, downtime, and configuration changes that were not sustainable in the long term.

4. Maintenance & Hardware Risks

Any hardware issue, power outage, or NAS failure could immediately impact call operations. This created unnecessary downtime and uncertainty in a high-accuracy environment.

Notrix needed a reliable, modern, cloud-based communications solution that ensured every call was captured, securely stored, and easily retrievable.

The Solution: Yeastar P-Series Cloud PBX + Vox SIP + CallCabinet Integration

To eliminate these challenges, DSL Telecom deployed a modern, scalable cloud communication system built on:

Yeastar P-Series Cloud PBX System

A fully hosted telephony system delivering reliability, flexibility, and enterprise-grade features.

Vox SIP Trunking
High-quality, cost-effective voice connectivity for crisp, uninterrupted calling.

Integration With CallCabinet
A secure, compliant, cloud-based call recording solution - eliminating storage failures and providing reliable retention.

5 Extensions Deployed
Ensuring the Notrix team has direct, efficient communication channels tailored to their workflow.

Key Benefits & Results

After the migration, Notrix immediately experienced improvements in efficiency, call management, and compliance.

1. 100% Reliable Cloud Call Recording
The integration with CallCabinet ensures all calls are recorded and stored securely in the cloud, offering:

Guaranteed retention
Easy retrieval of historical calls
Searchable, centralised archives
Automatic compliance with industry and POPIA requirements

No more risk of recordings disappearing due to hardware failures.

2. Improved Team Productivity & Faster Turnaround

With a stable cloud PBX and remote accessibility, Notrix can:

Access the system from anywhere
Retrieve call recordings instantly
Manage customer queries faster
Maintain consistent service delivery within their 5-day turnaround promise

This supports the accuracy and efficiency that their clients depend on.

3. Zero Hardware Maintenance

The days of maintaining on-site PBX equipment and NAS drives are gone. Yeastar's cloud infrastructure dramatically reduces downtime and eliminates:

Manual backups
Storage failures
Costly repairs or replacements

System updates and security patches now happen automatically.

4. Scalable Communication for a Growing Business
As Notrix continues to expand nationwide, adding new extensions or features requires no hardware and minimal setup time. The system grows with the company - not the other way around.

5. Significant Cost Savings
With no on-site hardware and lower call costs through Vox SIP:

Operational expenses decrease
System reliability increases
Value increases across the entire communication workflow

Conclusion: A Modern Communication System That Elevates Accuracy, Compliance, & Efficiency

Notrix's move from an unreliable onsite PBX to Yeastar's P-Series Cloud PBX has transformed how the company handles calls, recordings, and customer service delivery. With secure cloud recording, better uptime, and scalablecommunication tools, Notrix can confidently maintain its reputation for accuracy, fast turnaround, and consistent tracing results.

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX powered by DSL Telecom, ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

Customer Testimonial

“ Our experience with DSL Telecom during our transition to the Yeastar Cloud PBX was exceptional. The entire process was simple and well-explained, with every detail clearly outlined from the start. The support team was fast, friendly, and always ready to assist. We appreciated the step-by-step setup, guidance, and the quick, consistent communication throughout. Thanks to DSL Telecom, the transformation for Notrix was smooth and stress-free. ”

~ Elzette Saunders - Notrix.