How Bonimi Interior Design Transformed Customer Relationships And Efficiency With Zoho CRM

09.04.25 01:40 PM - By Kim

Bonimi Interior Design Ltd, a distinguished company based in Rickmansworth, Hertfordshire, specialises in creating bespoke commercial and residential interiors. Partnering with architects, kitchen studios, and property developers, Bonimi delivers tailored solutions that bring creative visions to life.

Founded in 2023, Bonimi Interior Design has rapidly established itself as a trusted supplier, focussing on high-end craftsmanship from concept to completion.

The Challenge

Managing leads, tracking orders, and staying connected with customers was a challenge for Bonimi Interior Design.

With a cluttered CRM and missing integrations, efficiency was suffering - until they partnered with DSL Telecom to optimise their Zoho CRM.

The Solution

DSL Telecom's Zoho software experts took a structured approach to optimise Bonimi Interior Design LTD's Zoho CRM.

First, the team conducted a full cleanup of modules, fields, and automations to remove redundancies and improve workflow efficiency.

To enhance lead, contact, and deal management, the CRM was restructured for better tracking and smoother sales stage transitions.

Industry Type: Interior Design Services

Type Of Business: Privately Held

Headquarters: Hertfordshire, United Kingdom

Employees: 5

Zoho Applications That Helped Us:

Zoho CRM

Zoho Survey

Zoho Survey was also set up to send post-job completion surveys, collecting customer feedback on factors like cleanliness, work ethic, and service quality.

Additionally, Shopify was integrated with Zoho CRM to automate order management. Now, online orders create new contacts and update records seamlessly. WhatsApp integration was also implemented, enabling real-time customer communication directly through the CRM.

To ensure Bonimi continues to get the most from Zoho CRM, they joined DSL Telecom's Customer Success Plan, providing them with expert support, ongoing assistance, and guidance to refine their CRM strategy as they grow.

The Results

With a cleaner, better-structured CRM, Bonimi now operates more efficiently. Shopify and WhatsApp integrations have improved order tracking and customer communication, while Zoho Survey helps gather valuable feedback to maintain high service standards.

Overall, DSL Telecom's Zoho implementation made Bonimi's CRM system more user-friendly and effective, supporting their business growth and customer satisfaction.

Testimonial From Bonimi

" We have been searching for a Zoho partner of this calibre for a long time, and we're delighted to have finally found them! Their team is exceptionally polite, highly professional, and communicates with absolute clarity. Their expertise and service offer outstanding value for money - highly recommended! '' - Bohdan Duha - www.creoglass.co.uk

If you're looking to optimise your operations with a tailored solution, DSL Telecom can help. As a trusted Zoho Premium Partner in South Africa, we specialise in Zoho implementation, consulting, and support to help businesses streamline their processes and improve efficiency.

Book a free consultation today to explore how we can customise a Zoho strategy for your business.

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