Cloud telephony integrations now pave the way to unified communications and happy customers in modern day businesses. Phone calls are one of the most important customer communication channels, especially when resolving customer queries quickly. Prior to cloud telephony, this channel was rigid, stand-alone and difficult to monitor and track. That is why, one of our most requested integrations to date has been the Zoho Desk and DSL Telecom Phone System integration, and we're proud to say, it's now available!
This all-new integration enables companies to fetch valuable phone call data and view it contextually within dashboards in Zoho Desk. It also allows agents to be more efficient when handling day-to-day tickets, through click-to call-and call logging.
In this blog, we'll dive into the Zoho Desk and DSL Telecom Cloud Phone System integration functionality and detail the benefits of using this integration for your business.
Click here to learn more about DSL Telecom's Cloud Phone System
Rich advanced features to enable seamless communication
- Click-to-Call: A single click in Zoho is all it takes to dial a customer or prospect, saving time and avoiding misdial for your customer service and sales agents.
- Call Dashboard: Basic call metrics displayed such as the call activity of all agents and custom date ranges which allow managers to analyse and keep track of their team's performance.
- Easy 2-way Integration: Complete the phone system-Zoho Desk integration in minutes by following an intuitive step-by-step guide. There is no need for any complex API, separate function settings or a developer at hand.
- No license required : Yeastar / DSL Telecom's Phone System Zoho Integration App is a free built-in PBX functionality designed to facilitate a quick integration.
- One-for-all Integration: Besides Zoho Desk, the Cloud Phone System can also integrate with Zoho One, Zoho Mail, Zoho CRM and Zoho Recruit. All you need is one simple integration process to integrate all these applications.
What are the benefits of unifying communications for customer services teams?
DSL Telecom's PBX integration with Zoho Desk enables a uniform support experience for both the customers and the agents. Here are the top four benefits of the integration.
📊 Real-time Data Collection
This integration means that you don't have to look for data in separate places. You can now easily generate reports that include information such as call metrics which include outbound and inbound answered calls, missed calls and daily call volumes which can easily be associated with each ticket and customer service agent in a single place.
👨💼 Personalised Customer Service
Every time a customer calls, a pop-up is displayed on the agent's screen with the relevant information of the customer. This way, support agents can better understand who the customer is that is calling and get context, through any open tickets prior to speaking with the customer. Having this information handy when a customer calls, gives the agent the opportunity to provide a better customer service, along with personalising their communication to the customer.
↗️ Increased Productivity
The DSL Telecom PBX and Zoho Desk integration breaks the data silos by tracking and recording real-time call logs and gives agents access to features like click-to-call, the ability to answer calls within Zoho Desk and easily add notes to a customer’s profile at any point during a conversation. These features save agents countless hours of switching between tools.
✅ Easier Team Management
This integration collects a range of vital phone call data and provides valuable insights into employee performance. Managers are now able to receive useful, quantifiable data on each customer service agent's performance, helping them analyse staff capabilities, optimising requirements, monitoring daily activities, assigning workload and identifying necessary training opportunities or bottlenecks.
Try the DSL Telecom Phone System & Zoho Desk Integration
Multiply your customer service results with this all-new integration. Get in touch with one of our PBX and Zoho Software experts and they will get you sorted.