How Notrix Transformed Call Reliability And Compliance With Yeastar's P-Series Cloud PBX

Fri, 21 Nov 2025 16:41:25 +0200

Notrix

Industry
Tracing And Verification Services Provider

Type
Privately Held

Headquarters

Strand, South Africa

Founded in 2011, Notrix has grown into a trusted national tracing and verification services provider. The company offers a wide range of specialised services, including:

Bulk & Batch Tracing (Right Party Contact, employment, and residential verification at scale)
Standard Tracing (consumer, commercial, urgent tracing)
Financial Tracing (payment profiles, credit indicators, judgements, property links, and more)
Accident & Vehicle Tracing
Fraud Check Products (email, phone number, ID and verification services)
Verification Services (driver's licence checks, academic verification, credit checks)

With a reputation for fast turnaround times, accuracy guarantees, and no-trace-no-fee service models, Notrix supports a range of businesses that rely on precise, timely information.

As a company that handles sensitive data and delivers results within fixed turnaround commitments, reliable communication systems, especially secure call recording, are essential.

The Challenge: Unreliable On-site PBX & Lost Call Recordings

Before partnering with DSL Telecom, Notrix relied on an on-site PBX with a NAS hard drive to store call recordings. Over time, this setup presented several challenges:

1. Unreliable Call Recording Storage

The NAS drive frequently failed or became unstable, resulting in:

Missing call recordings
Inconsistent recording quality
Risk of non-compliance due to incomplete call logs

For a company whose work depends heavily on accurate communication and record-keeping, this inconsistency created operational risk and potential rework.

2. No Remote Accessibility

With the PBX hosted on-premise, team members could not access the system remotely, limiting flexibility and slowing down how quickly information could be retrieved.

3. Lack of Scalability

As Notrix grew, the on-site system became harder to maintain. Expanding users or storage capacity required hardware purchases, downtime, and configuration changes that were not sustainable in the long term.

4. Maintenance & Hardware Risks

Any hardware issue, power outage, or NAS failure could immediately impact call operations. This created unnecessary downtime and uncertainty in a high-accuracy environment.

Notrix needed a reliable, modern, cloud-based communications solution that ensured every call was captured, securely stored, and easily retrievable.

The Solution: Yeastar P-Series Cloud PBX + Vox SIP + CallCabinet Integration

To eliminate these challenges, DSL Telecom deployed a modern, scalable cloud communication system built on:

Yeastar P-Series Cloud PBX System

A fully hosted telephony system delivering reliability, flexibility, and enterprise-grade features.

Vox SIP Trunking

High-quality, cost-effective voice connectivity for crisp, uninterrupted calling.

Integration With CallCabinet

A secure, compliant, cloud-based call recording solution - eliminating storage failures and providing reliable retention.

5 Extensions Deployed

Ensuring the Notrix team has direct, efficient communication channels tailored to their workflow.

Key Benefits & Results

After the migration, Notrix immediately experienced improvements in efficiency, call management, and compliance.

1. 100% Reliable Cloud Call Recording

The integration with CallCabinet ensures all calls are recorded and stored securely in the cloud, offering:

Guaranteed retention
Easy retrieval of historical calls
Searchable, centralised archives
Automatic compliance with industry and POPIA requirements

No more risk of recordings disappearing due to hardware failures.

2. Improved Team Productivity & Faster Turnaround

With a stable cloud PBX and remote accessibility, Notrix can:

Access the system from anywhere
Retrieve call recordings instantly
Manage customer queries faster
Maintain consistent service delivery within their 5-day turnaround promise

This supports the accuracy and efficiency that their clients depend on.

3. Zero Hardware Maintenance

The days of maintaining on-site PBX equipment and NAS drives are gone. Yeastar's cloud infrastructure dramatically reduces downtime and eliminates:

Manual backups
Storage failures
Costly repairs or replacements

System updates and security patches now happen automatically.

4. Scalable Communication for a Growing Business

As Notrix continues to expand nationwide, adding new extensions or features requires no hardware and minimal setup time. The system grows with the company - not the other way around.

5. Significant Cost Savings

With no on-site hardware and lower call costs through Vox SIP:

Operational expenses decrease
System reliability increases
Value increases across the entire communication workflow

Conclusion: A Modern Communication System That Elevates Accuracy, Compliance, & Efficiency

Notrix's move from an unreliable onsite PBX to Yeastar's P-Series Cloud PBX has transformed how the company handles calls, recordings, and customer service delivery. With secure cloud recording, better uptime, and scalable communication tools, Notrix can confidently maintain its reputation for accuracy, fast turnaround, and consistent tracing results.

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX powered by DSL Telecom, ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

Customer Testimonial

“ Our experience with DSL Telecom during our transition to the Yeastar Cloud PBX was exceptional. The entire process was simple and well-explained, with every detail clearly outlined from the start. The support team was fast, friendly, and always ready to assist. We appreciated the step-by-step setup, guidance, and the quick, consistent communication throughout. Thanks to DSL Telecom, the transformation for Notrix was smooth and stress-free. ”

~ Elzette Saunders - Notrix.

Payfast Enhances Support Efficiency And Reporting With Yeastar's Cloud-Based PBX

Mon, 06 Oct 2025 11:14:47 +0200

Payfast

Industry
Payments Service Provider

Type
Privately Held

Headquarters

Rondebosch, South Africa

South African fintech leader Payfast by Network upgrades to Yeastar's Cloud PBX with DSL Telecom - gaining integrated ticketing, real-time insights, and SLA accountability.

As one of South Africa's top online payment platforms, Payfast supports tens of thousands of merchants with seamless, secure transactions. With a growing customer base and high support volumes, their team needed a communication system that could scale, integrate, and offer instant visibility.

The Challenges

Before partnering with DSL Telecom, Payfast's legacy phone system created a number of operational roadblocks:

1. No Ticketing Integration
Calls weren't linked to their helpdesk tool, forcing agents to manually create tickets, slowing response times, and causing data gaps.

2. No Call Categorisation
Seven support departments shared the same inbound flow, but with no way to track or classify call reasons, decision-making lacked data.

The Solution: Yeastar Cloud PBX Powered By DSL Telecom

Payfast worked with DSL Telecom to implement Yeastar's P-Series Cloud PBX, purpose-built for support teams that need visibility, efficiency, and flexibility.

Seamless Migration To The Cloud

DSL Telecom moved Payfast's infrastructure to Yeastar Cloud PBX, activating enterprise-grade call centre features and scalability.

Direct Integration With Zoho Desk
Incoming calls now automatically link to existing or new tickets in Zoho Desk, giving agents immediate context and reducing manual work.

Custom Call Disposition Tags
Using Yeastar's Linkus app, agents now tag calls with predefined reasons like ''Password Reset'' or ''Refund'', providing actionable data on support trends.

Advanced Reporting With Zoho Analytics
Call data is pulled from the PBX, transformed with custom queries, and visualised in real-time dashboards. Payfast now tracks:

Call volumes by department
SLA compliance metrics
Agent productivity
Call categories and frequency

Additional exports are delivered in spreadsheet format for flexibility.

Results And Benefits

Responsive, Reliable Support - DSL Telecom delivers hands-on support with a clear, consistent point of contact.
Smart Ticket Handling - Agents now manage calls with full customer context, directly linked to tickets.
Data-Driven Insights - Every call is tracked, categorised, and visualised - unlocking actionable insights.
Performance Accountability - SLA tracking and agent metrics drive efficiency and team focus.
Real-Time Team Oversight- Managers can monitor call flow and team performance across departments, live.

Transform Your Support Operation With DSL Telecom + Yeastar

Since migrating to Yeastar's Cloud PBX, Payfast has gained the visibility, control, and agility needed to deliver world-class customer support. From ticketing integration to live dashboards, every element of their new system is built for scale.

Ready To Modernise Your Phone System?

Let DSL Telecom help you implement Yeastar Cloud PBX - complete with Zoho integrations, dashboards, and real-time monitoring.

Customer Testimonial

'' Working with DSL Telecom has been a great experience. Their team is professional, responsive, and consistently delivers quality results. We're happy with the service and look forward to continuing our relationship.'' ~ Ashley Parkes - Operations Manager at Payfast.

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