To achieve the objectives of Curemed, The DSL Telecom Zoho Implementation team started with a deep dive into their existing processes, identifying areas for improvement. Next came the set up and implementation of the fully- customised Zoho CRM system as the centralised application to serve all their process needs, Zoho CRM's integrations with DSL Telecom telephony products and Zoho products like Desk, Sign and WorkDrive. Zoho CRM provides Curemed with the type of powerful technology which has saved time and streamlined their business operations for a very attractive price.

A sales process blueprint was created by our Zoho experts whereby Curemed could define every stage in a process and associate people with each stage, guide their teams through the execution of the process, mandate and validate important information contextually and automate routine actions. By using the blueprint, they can track their day-to-day activities better. 

Blueprint also helped them significantly cut down the time required to move people from one sales stage to another. Email templates was another CRM feature that was set up to improve professionalism and communication for Curemed's clients as well as other users within the organisation. The beauty of these notification templates is that they can be automated or quickly sent ad-hoc.

Another massive enhancement that our Zoho Implementation team completed was rebuilding the webforms on Curemed's website and integrating them into the CRM so that website visitors' information is captured from their website directly into their CRM account.

Zoho Desk was the following Zoho app to be integrated. It's a cloud-based context-aware customer service software that helps businesses provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat. By implementing Zoho Desk, the Curemed customer services team can now expertly manage customer conversations across email, phone, live chat, and social media. It also helps them with collaboration, SLAs and even measures customer happiness.

Up next, another ever-popular Zoho product which DSL Telecom implemented for Curemed, was Zoho Sign, a revolutionary app which allows individuals or groups of individuals to sign documents digitally. Now Curemed's advisers can send all contracts through the CRM for signatures. They can simply send documents to customers for e-signatures directly from Zoho CRM and get them back signed in minutes digitally.

Curemed also needed to have a single online file management tool for everything they'd worked on to make them more organised. Zoho WorkDrive seemed the perfect choice. It gives them the space they need for a fair price, and it means they can truly upload everything without having to constantly watch the space they use. What's more, in a truly transformational integration, all Curemed's call recordings are automatically sent to and stored in Curemed's WorkDrive instance.

DSL Telecom's telephony department also got involved in the set up of 50+ DSL Telecom Cloud Phone System extensions which integrate fully to Curemed's Zoho CRM instance making for seamless collaboration. In addition, since the Phone System runs over VoIP, there are savings of up to 50% on conventional phone bills and team members can work from anywhere with mobile and desktop apps. 

50+ Curemed employees now use Zoho One thanks to the expertise of DSL Telecom's team. It delivers the functionality they need and is hugely easy to use. Plus there are so many more options for other applications they can try in the future to help drive their business success.

Talking about success, Curemed has also gone ahead with the addition of a tailored DSL Telecom Customer Success Plan so that they can achieve success faster with support, one-on-one coaching and expert guidance - ultimately getting the most out of their technology investment.

Supporting better collaboration amongst your teams isn't only about giving teams real-time communication solutions but also about transforming the way that they manage and share the piles of documents on a day-to-day basis. Using a cloud-based document management system like Zoho Workdrive gives your team the opportunity to share crucial documents, create documents and ultimately make teamwork more seamless, no matter where you're located, in-office or remote. 

With numerous advantages that switching to the cloud offers businesses today, now is the prefect time to consider moving your documents to Zoho WorkDrive, an affordable document management tool for South African businesses. 

Let's take a look at a few of these compelling advantages that your business will get when implementing Zoho WorkDrive. 

Click here and try Zoho WorkDrive for FREE.

Here is why you should move to Zoho WorkDrive

Get full Zoho Office Suite access

When you sign up for Zoho Workplace, you'll also get access to Zoho's office suite which includes Zoho Writer, Sheet and Show. This allows your team to work together in real time. A big advantage is that Zoho WorkDrive is priced in South African Rands, saving you money, plus, with a full suite of productivity tools bundled into the price, you no longer need to pay for Microsoft's productivity suite, like Word, PowerPoint, OneDrive and Excel. The biggest advantage of them all is that you can move your documents, files and data from other cloud drives such as Google Drive, DropBox or OneDrive in an instant with no format loss or duplicates. 

File and data management at your finger tips

Securely share documents with your clients and team members

Share files internally: Zoho Workspace helps you to gain control over your folders and improve visibility. Decide who can join and what activities are allowed within a your company folders or team folders. Share as much as you like to teams or individuals within your organisation. You can also choose whether to make your folders public or private, based who can access the folder.

Share files externally: You can now securely collaborate confidently with external clients or stakeholders for a certain period without risking data loss or data breaches. Zoho WorkDrive allows you to create secure file sharing links with independent access permissions, passwords, expiry dates and even restrict recipients from downloading your files. You can easily track user activity and revoke access at any time.

Track file activities

Enhanced document search - a powerful time-saving tool

Regulate company content

Next-level data security features

Zoho WorkDrive focuses on keeping your data safe while ensuring that the right people can access the correct information.

Device Management: Team Admins can view and manage all of their team members' connected devices from anywhere in the world. They can view details of connected devices, set app permissions, and disconnect or wipe and disconnect devices remotely.

Private Folders: WorkDrive's Private Team Folder is a secure communal space for your team to collaborate on tasks specific to a particular department or project. Only team members who have been added to Private Team Folders can collaborate on the files and folders stored inside.

WorkDrive Genie: a quick-editing app for desktop

The WorkDrive Genie app helps you open and edit any of your WorkDrive files on the web with your default desktop applications. For example, you can open and edit files such as documents, images and videos with Microsoft Word, CorelDRAW and Adobe Premiere Pro respectively, on your desktop

Always available, work offline 

You can work on your files offline which will get updated to Zoho WorkDrive as soon as you go online. You can even back up your team files offline and sync your files to multiple computers using the same Zoho WorkDrive account. This enables you to work from any of your computers, be it your office or home computer.

To Conclude

Overall, Zoho WorkDrive is an excellent application that is user-friendly and can easily be set up in minutes. It will transform your business and the way your team members work together in a group, enabling them to have a secure shared environment where crucial information can be accessed and documents can be created.

DSL Telecom is a Zoho Premium Partner in South Africa. If you need to speak to one of our Zoho Experts about Zoho WorkDrive for your business, email us on sales@dsltelecom.co.za