DSL Telecom recently hosted an insightful webinar introducing Zoho Voice to the South African market, showcasing how businesses can now enjoy seamless, Zoho-integrated telephony with local VoIP calling rates. The session offered a deep dive into the platform's key features, integrations, and cost-saving potential for local businesses.

About Zoho Voice

Zoho Voice is a cloud-based telephony solution that allows businesses to manage all calls - inbound and outbound - directly from within the Zoho ecosystem. Whether your team works remotely, in-office, or across international borders, Zoho Voice ensures smooth communication through an intuitive interface and rich integration options.

One of the highlights of the session was Zoho Voice's "Bring Your Own Carrier'' (BYOC) capability, now available in South Africa through DSL Telecom's SIP integration. This allows businesses to:

• Use their existing business numbers or port them to DSL Telecom.
• Access true per-second billing for more accurate cost management.
• Benefit from superior call quality and lower latency, as calls are routed locally instead of internationally.

Key Features And Integrations Showcased

During the live session, attendees were guided through some of Zoho Voice's most powerful features and real-world use cases.

Affordable Local Calling with DSL Telecom

With the new Zoho Voice + DSL Telecom SIP setup, South African businesses can now enjoy local VoIP rates, improved call quality, and flexible billing options. Businesses can even port their existing numbers to DSL Telecom without service interruption, ensuring brand continuity and minimal downtime.

Q&A Highlights

During the live session, attendees had the opportunity to submit their questions. Here's a summary of the top questions and answers from the webinar:

Question 1: Does Zoho Voice integrate with Zoho Desk?

DSL Telecom Team:  Yes, Zoho Voice offers native integrations with several Zoho applications, including Zoho CRM, Zoho Desk, Zoho Bigin, Zoho Recruit, and ManageEngine Service Desk. Additionally, integrations can be extended beyond the Zoho ecosystems using Zoho Deluge scripting, allowing Zoho Voice to connect with third-party platforms and custom workflows.

Question 2: When does call transcription start in Zoho Voice?

DSL Telecom Team:  Immediately. Call transcription begins from the first second of the connected call. This includes IVR messages and all interactions throughout the conversation, ensuring a full and accurate record of each call from start to finish.

Question 3: Will Zoho Voice be included in the Zoho One licence in the future?

DSL Telecom Team:  Immediately. Call transcription begins from the first second of the connected call. This includes IVR messages and all interactions throughout the conversation, ensuring a full and accurate record of each call from start to finish.

Question 4: Can Zoho Voice integrate with WhatsApp for sending and broadcasting messages?

DSL Telecom Team:  Yes, Zoho Voice supports WhatsApp messaging integration through approved message templates. However, broadcast messaging is subject to Meta's policies and restrictions, so bulk or promotional broadcasts would need to comply with WhatsApp's official API rules. DSL Telecom can assist clients in setting up approved templates for compliant usage.

Question 4: Does Zoho Voice integrate with Zoho Analytics for reporting?

DSL Telecom Team:  While Zoho Voice already includes comprehensive built-in reporting, you can push data to Zoho Analytics using Zoho Deluge scripting. This allows businesses to create custom dashboards and combine call data with analytics from other Zoho applications for deeper insights.

Key Takeaways

The webinar gave attendees a clear understanding of how Zoho Voice can enhance business communication through seamless Zoho integrations. advanced telephony features, and affordable local VoIP calling rates powered by DSL Telecom.

If you missed the session or would like to revisit the insights and live demo, you can watch the full recording or contact our team for personalised guidance on getting started with Zoho Voice.

Ready to explore Zoho Voice for your business?

South African businesses can now enjoy a seamless, professional, and cost-effective way to manage their communications with the arrival of Zoho Voice, Zoho's native telephony solution. DSL Telecom is proud to be the first South African SIP provider able to integrate our VoIP service directly with Zoho Voice.

For the first time, companies in South Africa can connect DSL Telecom's reliable and affordable voice services straight into the Zoho Voice platform. This integration gives businesses access to competitive local calling rates while taking full advantage of Zoho Voice's powerful, unified communication features.

Zoho Voice is an advanced online telephony platform that allows businesses to make and receive local and international calls, and manage all communication within the Zoho ecosystem. Instead of juggling multiple systems or relying on third-party calling applications, Zoho Voice places everything under one roof.

Customer interactions, call data, and records are automatically linked to tools like Zoho CRM, Zoho Desk, Zoho Bigin, and ServiceDesk Plus from ManageEngine, enabling teams to work more efficiently and deliver a superior customer experience. By unifying calling and messaging, businesses can simplify operations, eliminate unnecessary complexity, and maintain a professional, consistent presence with every customer interaction.

DSL Telecom's ability to integrate our SIP service into Zoho Voice represents a significant advantage for local businesses. By connecting directly with DSL Telecom, companies can benefit from our affordable South African VoIP rates while still enjoying the power of Zoho Voice. Businesses no longer have to rely solely on international SIP providers. With DSL Telecom, you gain the reassurance of local expertise, transparent pricing designed for the South African market, and a seamless setup process that ensures your telephony system works exactly as you need it to.

If you already have a voice provider that you are happy with, you can still sign up for Zoho Voice and continue to use your current VoIP provider. Alternatively, you can choose to move your voice service to DSL Telecom and take advantage of our competitive voice rates. Either way, our team will guide you through the Zoho Voice implementation to ensure that it works perfectly for your business.

By combining DSL Telecom voice services with Zoho Voice, your business unlocks powerful advantages:

• Business Calling Made Easy: Make and receive calls to both local and international destinations, expanding your reach without inflating telephony costs.
• Geographic Numbers And Number Porting: Use local numbers for a stronger regional presence or port your existing number for a seamless transition.
• Exceptional Call Quality: Enjoy crystal-clear voice connectivity through our reliable local VoIP integration with Zoho Voice.
• Unified Communication Platform: Centralise calling, messaging (SMS and WhatsApp), and customer data within Zoho Voice to improve productivity, streamline workflows, and deliver outstanding customer service.
  

As a trusted Zoho Premium Partner with extensive experience in both VoIP and the Zoho ecosystem, DSL Telecom can implement Zoho Voice for your business seamlessly and efficiently. If your organisation is ready to modernise its communication systems, simplify operations, and take advantage of competitive local VoIP pricing, our team will tailor the implementation to suit your specific needs.