DSL Telecom - Blog #Zoho Training

Work With Zoho CRM Certified Partners

Fri, 25 Mar 2022 10:42:45 +0200

Keeping our team members upskilled with the latest industry certifications has always been of utmost importance to us and this month has been no exception. Seven of our Zoho Customer Success Agents enrolled in a Zoho CRM Certification course which consisted of a 4-day training course and concluded with an in-depth exam which they all passed with flying colours. They are now fully-fledged Zoho CRM Certified consultants which makes DSL Telecom a recognised Zoho CRM Certified Partner in South Africa.

About The Zoho CRM Certification

A Zoho CRM certification is proof of our technical know-how and demonstrated expertise in using Zoho's products. We have learned how to set up processes, data security settings, and automations. Our team of Zoho CRM Certified Consultants also has a firm understanding of customisation and integration options to expertly tailor Zoho to your requirements.

Take Advantage of a Zoho Certified Partner - DSL Telecom is Now Recognised As Having Zoho CRM Certified Consultants In South Africa

Implementing Zoho CRM demands active commitment and technical expertise to achieve the desired goals. Between 18% and 69% of CRM implementation projects fail due to project management issues and unrealistic expectations. That is why organisations rely on the expertise of a Zoho Certified partner to maximise return on investment.

DSL Telecom is ready to explore your ideas and help you develop strategies to improve your business processes. We pride ourselves in ensuring that Zoho works the right way for YOUR business. Our team of Zoho Certified Consultants has been trained by Zoho to recommend and sell the perfect Zoho software applications to our customers for their businesses through free product trials, demonstrations and business-needs analysis.

Our Clients:

Choose DSL Telecom as your Zoho CRM Certified partner

As a Zoho CRM Certified partner, we take you through a Zoho Review Consultation to assess the needs of your business. These sessions identify the exact requirements and system gaps within your business and how Zoho applications can help you become more effective.

To find out what DSL Telecom can do for your business, book your free consultation.

Get a free consultation

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6 All-New Zoho CRM Features That You Should Know About

Tue, 02 Nov 2021 16:07:16 +0200

Zoho as a leading software provider, has always been well-renowned for their constant technological innovations to their new apps and improvements to their existing apps with frequent feature releases across their entire software suite. 2021 has been no exception.

Their latest releases come with multiple innovative ways to further examine your customer data, uncover even more interesting trends and more ways to evaluate team and individual performance, to name but a few.

Zoho CRM empowers a global network of over 150,000 businesses in over 180 countries. It helps businesses engage with customers, convert more leads, and grow their revenue by closing more deals

Here we showcase our favourite 6 just-launched Zoho CRM features:

Subscribe to CRM editions from the mobile ''in app purchases feature''

With the Zoho CRM mobile app, you can oversee your sales on the move.

Whether you're a sales rep making calls, a sales manager monitoring the sales pipeline, or a business owner nurturing your business, approach your workday efficiently with a state-of-the-art mobile CRM system.

Your mobile CRM app not only covers your CRM software requirements on the go but also helps boost mobile sales productivity with features like search, call, email, check-in, near-me, and notifications. With a highly fluid, interactive interface, offline access, and the ability to sync data across all your devices automatically, Zoho's mobile CRM is perfect for field sales.

You can now upgrade to the Standard, Professional and Enterprise editions from the app settings from your iOS mobile device. You can do so by following the steps demonstrated in the image below.

1. Go to your Zoho CRM app

2. Navigate to settings

3. Tap ''Upgrade''

Introducing Prediction Analytics from Zia

Zia can understand business metrics, analyse it and predict the possible outcome that can help in decision-making and preparing ones business for the future. To substantiate the prediction results, Zia shows the analytics that were taken into consideration to predict an outcome.

With Zoho's new prediction analytics feature from Zia, you can now understand the analytics that Zia took into consideration to predict an outcome and make informed decisions to change the Prediction configuration to achieve more accurate outcomes.

With Zia’s predictions, you never have to guess. Zia scores and sorts your records into different focus groups, so you know how to treat every record. Zia scores your records as a percentage, calculated using win-behavior, the related sales activities, the responsiveness of the lead or prospect, and the time invested. As these scores change, you also understand which sales activity has an impact on your prediction score.

Compare KPIs or targets in Zoho Motivator

Motivator for Zoho CRM inspires healthy, competitive sales by capturing the data from your CRM account to create a competitive environment for your sales team using sales activities. Motivate your team's sales performance via competition and gamification.

Evaluate team, individual, company or time-specific performance to know whether there is an increase or decrease in KPI performance or target parameters.

For example, the increase or decrease in trend can be viewed by comparing the previous month's or last day's data with that of the current month and present day respectively. Likewise, comparison can be drawn between the current and previous month's performance for a particular field.

Introducing Zone Analysis - a new Dashboard component

Zoho CRM has also introduced a new dashboard component called "Zone Analysis" to provide more detailed analytical insights of business data. Zone analysis distributes data into different zones which are created by taking the parameters in the X and Y axes into consideration. It makes understanding of data easier and make informed decisions.

Use Zone Analysis to understand the business data that requires more attention and those that are doing well with the help of comparative analysis between two parameters.

Zoho CRM offers many analytic tools that help users decode business data into simpler graphical forms that are easy to understand and can be shared with peers across the organisation. One of these tools is Zones, where data points are plotted on a graphical area to represent the most optimal to least optimal conditions in the form of zones.

In Zone Analysis, the darkest zone represents the best or the most optimal data point and the lightest zone indicates the least optimal data point.

Transform your CRM user experience using Canvas

Canvas is a no-code, drag-and-drop design studio built into Zoho CRM where you can create contextual, immersive experiences for your entire team.

Now you can redesign your CRM record detail page with this easy-to-use, drag-and-drop design studio that compliments your business, industry, culture and methods.

The Canvas detail page allows you customise the record detail page to your preference by letting you add background colour to each field, arrange them in a different order, use custom buttons instead of field names, use different font styles and a lot more. This view is available in all the modules, including the custom modules.

New metrics and charts in Webform Analytics

Web forms simplify the process of capturing visitors or users information from your website into your CRM system. They are designed to automate the importing of data from websites into Zoho CRM. Non-technical users find it easy to design and publish their own web forms.

Web forms are supported for Leads, Contacts, Cases and any other Custom CRM Modules that you have in your account.

Most of the time, organisations host multiple webpages that help them focus on a wider audience and generate more leads. It is also important to analyse the performance of each web form to understand if they are serving the desired purpose.

Web form analytics help you analyse the performance of the web forms by identifying how well the visitors interact with your web forms and what causes them to drop off.

The new metrics include:

The individual form analytics will display abandon rate in submissions and average time spent.
In the field-based analysis, metrics like: Time spent on fields, field correction rate, field drop rate and field filled order will be available.
Submission based on the device source will also be available

And there there you have it. DSL Telecom's top 6 Zoho CRM enhancements for 2021 so far. If you want to learn more about Zoho CRM and what it can do for your business, get in touch with one of our Zoho Specialists today and book your free Zoho CRM Software Demo.

Book Your Free Zoho CRM Demo

How a certified Zoho consultant can help your business reach its optimal potential

Sat, 17 Apr 2021 16:50:13 +0200

Making Zoho Work For You

Sales and Marketing Automation Platforms are fantastic tools that can be indispensable to your business… but only if your employees actually use them. At DSL Telecom, not only are we experienced and reliable Zoho Consultants, we're also a Zoho Premium Partner (the first and currently the only one in South Africa). We understand how to build systems that your employees will use, giving you the information you need to make informed decisions about your business.

Click here to learn more about our Zoho Training Programs

Click here see our recent Zoho Implementation projects

We are skilled at bridging the gap between business needs and technology solutions through open collaboration

Make the smartest software investments

DSL Telecom is ready to explore your ideas and help you develop strategies to improve your business processes. We pride ourselves in ensuring that Zoho works the right way for YOUR business.

Our team of Zoho Consultants has been trained by Zoho to recommend and sell the perfect Zoho software applications to our customers for their businesses through free product trials, demonstrations and business-needs analyses.

Save time and money

Our Zoho consultants take the time to learn your business and understand your pain points so you can get back to what you do best. By developing this understanding, they can recommend a customised solution that ensures you receive the best return on your technology investment.

They'll also show you ways you can scale up to Zoho solutions that improve your overall business operations for optimal performance.

Training and ongoing support

Our Zoho Consultants provide the best Zoho training and ongoing Zoho support available in the marketplace alongside

customised training programs tailored to your company’s specific training requirements.

Get expert, local technical support on all technical issues and challenges.

Here's what we can do for your business

Sometimes it's difficult to know where to begin when trying to set up the software to run your business. CRM, Finance, HR, Marketing... where do you start? Our Zoho Consultants help you save time and money by giving you the advice you need to quickly and effectively implement your Zoho software project.

Click here to see the entire suite of Zoho apps

After a deep discovery process where we get to know about your business and your technology needs, we will implement the Zoho solutions that delivers the platform you need to run your business. From just one Zoho application to the over 40 in the Zoho business suite, we have the expertise to get you up and running.

Click here to find out more about Zoho Implementation Services

After you are up and running, our team of Zoho Customer Success Managers will help manage and support your organisation's Zoho platform and provide you with ongoing support and customisation to make sure your technology investment is delivering the results you need and that your employees are productive.

Click here to see the full range of Zoho Customer Success Plans

Our instructor-led interactive classroom training programs are designed to provide your team with the necessary skills to effectively use, manage and customise Zoho software and how to leverage Zoho products to their fullest extent within your organisation.

Click here to see all Zoho Training Programs

A few of our customers who have reaped the benefits of our Zoho Implementation expertise:

Let Us Help You Make Zoho Work For Your Business

We deliver quality solutions and provide continuous support as your business evolves. It's time to automate your workflow with our Zoho consulting services.

Get In Touch

Announcement: DSL Telecom Is Now A Zoho Premium Partner And We're At Your Service

Wed, 24 Mar 2021 15:51:32 +0200

Since partnering with Software Development Giant, Zoho Corporation in 2012, we at DSL Telecom have stepped up the Zoho Partner Status tiers and this year, we're exhilarated to have been officially recognised as a Zoho Premium Partner - the first and currently the only Zoho Premium Partner in South Africa.

Only a handful of companies in the world can call themselves a Zoho Premium Partner, which is Zoho's top-tier recognition status. We’re one of those delighted few. As a Premium Partner, we don’t just leverage the Zoho tools to serve as your Zoho-vetted companion in the cloud, we also work with Zoho's consulting crew as often as we work with each other. You could even think of us as an extension of the Zoho consulting team.

So what does it mean to be a Zoho Premium Partner?

For Our Customers

Zoho Premium Consulting Partners enable customer success by identifying the right set of Zoho tools to address the unique needs of each business. We owe it to our customers to be the best. Our Zoho Premium Partner status is a badge of accomplishment that we proudly wear for our expertise in all things Zoho.

For DSL Telecom

Our Zoho Premium Partner status means that our Zoho sales and technical specialists gain access to extensive Zoho training programs and certifications. We also receive dedicated partner support and early access to new product features and releases.

For Zoho

Zoho’s Premium Partner badge is an accomplishment only provided to the top partners in quality, delivery, and complexity in delivering Zoho's solutions. We work with Zoho on a daily basis across all of their departments to ensure this badge is ours for the keeping.

If adopting Zoho's products is a dream for your company, but limited people-power and a tight budget have been holding you back, your best bet is to hire a Zoho Premium Partner like DSL Telecom.

From start to finish, we take care of your needs, and ensure a seamless, cost-effective solution that promises fast results. To learn more about working with DSL Telecom, book a free meeting.

Book Your Free Meeting Today 👇

Book My Free Meeting