Zoho CRM, an online customer relationship management software for managing sales, marketing and support was customised to run the PayGate sales process, show status of services and manage on-boarding of partners. Today, Zoho CRM is used to give DPO employees info about customers and partners all in one place. 

DSL Telecom created blueprints in Zoho CRM, which helped the DPO team process, prioritise and manage the on-boarding of partners and customer requests more effectively. Previously, employees had to move a customer or partner manually down the line. Now, most steps have been automated in Zoho CRM by DSL Telecom's Zoho experts, which gives DPO SA employees more time to focus on sales and partner support. Email templates were also designed and leveraged to increase the efficiency and professionalism of DPO SA's teams. Email templates can be sent on a moments notice or even through automation, ensuring accuracy and on-brand content.

Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transforming paper documents while ensuring security and legality. By introducing Zoho Sign, the DPO SA team ensured faster and better turnaround times for signed digital partner contracts. It works completely on the cloud and integrates readily with your everyday apps for a completely seamless signing experience.

Introducing new internal processes was the tip of the iceberg for DPO SA, they also wanted new ways of connecting with their customers in order to continue to boost their sales, support and marketing activities. DSL Telecom customised and implemented Zoho Sales IQ, an online chat application which identifies visitors on the DPO SA website, it keeps customers engaged through automation and helps them communicate with DPO SA teams via message and audio call. Zoho CRM and Zoho Sales IQ were also integrated, giving the DPO SA team visibility into how many website visits or chat engagements their customers have over their customer lifespan.