The Zoho CRM implementation included the building of a process to handle new sales. The process included a Blueprint to assist with needs analysis and qualifying new leads. A deals Blueprint was also set up to structure the deals process and send out automated emails. Finally, a quoting tool was built within the deals module to increase efficiency during the quoting process.

As an HR consultancy, it goes without saying that team members at Nova Human Capital Solutions have a lot of documents that need to be signed and managed. In order to streamline the way they sent documents for signatures, DSL Telecom suggested the implementation of Zoho Sign, a paperless digital signature solution that allows users to sign, send and manage documents directly from the CRM. As a result, the document signing process has now been made seamless and secure for both users and customers.