How DSL Telecom Streamlined Sancert Global's Certification Processes With Zoho Software

Mon, 23 Feb 2026 11:31:42 +0200

Sancert Global

Industry
ISO Certification Services

Type
Privately Held

Location

Somerset West

Sancert Global is a leading internationally accredited certification provider, holding UKAS and SANAS accreditation. With over 20 years of experience and a global footprint, Sancert helps businesses decrease risk and achieve operational excellence through ISO certification services including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 27001 (Information Security), ISO 31000 (Risk Management), ISO 13485 (Medical Devices Quality Management), and ISO 45001 (Occupational Health and Safety).

Through expert auditors and structured processes, Sancert guides organisations through the full external certification journey.

The Challenge:

As Sancert Global experienced rapid growth, its certification processes became increasingly complex, requiring close coordination between auditors and back-office teams across every stage. Relying on email and messaging tools led to fragmented communication, limited visibility, scheduling challenges, and manual inefficiencies. To sustain growth, Sancert needed a centralised, customisable system to streamline workflows and improve transparency, without compromising efficiency or compliance.

The Solution: A Centralised Zoho System Built for Certification Excellence

To help Sancert streamline its growing operations, DSL Telecom, an award-winning Zoho Premium Partner in South Africa, implemented a fully integrated Zoho ecosystem tailored specifically to the certification lifecycle.

The foundation of the implementation was Zoho CRM, which became the central hub of Sancert’s operations. Instead of tracking certification progress across emails, spreadsheets, and messaging apps, the entire client journey now lives inside one structured system.

DSL Telecom set up custom Zoho CRM modules to match Sancert’s certification workflow, from costing and audits to surveillance and re-certification. Step-by-step blueprints and automated workflows now guide team members, trigger tasks and reminders, and reduce manual work.

One of the standout features for Sancert has been the mail merge functionality. Key details like account names and addresses now auto-populate from the CRM, saving time and eliminating manual copy-and-paste errors.

This gives Sancert clear visibility and control over every client’s progress.

To reduce manual data entry and speed up responses, DSL Telecom implemented Zoho Forms and connected it to Zoho CRM. Website forms now automatically create or update CRM records. This ensures accurate data, avoids duplicates, and makes onboarding faster and smoother for both the Sancert team and their clients.

Certification requires many documents to be signed, from NDAs and quotes to audit agreements. Previously, this was done manually, causing delays and extra follow-ups. DSL Telecom simplified the process by implementing Zoho Sign. Documents are now generated from the CRM, sent electronically for signature, and automatically linked to the client record. This has sped up approvals, improved tracking, and removed administrative bottlenecks.

The subsequent phase focused on structured document management, and to keep certification documents organised and accessible, DSL Telecom integrated Zoho WorkDrive with Zoho CRM. Each new client account automatically gets a structured folder for all relevant files, accessible directly from the CRM. Auditors can securely share and collaborate on documents, making compliance easier and eliminating scattered files.

One of Sancert’s key operational requirements was improved visibility of auditor availability and a simpler way to schedule audits. To solve this, DSL Telecom created a kiosk within Zoho CRM that integrates with Zoho Creator. All bookings now automatically appear on the embedded Zoho Creator calendar, giving the Sancert team clear visibility and streamlining planning across all certification stages.

The next step was to provide leadership with meaningful business insights. DSL Telecom's skilled team deployed Zoho Analytics to deliver real-time dashboards and reporting. Instead of manually compiling reports, management can now access up-to-date performance data at any time. This empowers Sancert to make informed, data-driven decisions and continuously refine their processes.

Finally, to support continuous improvement, Zoho Survey was introduced to gather structured client feedback once a certification is completed. Surveys are linked directly to the CRM records, allowing Sancert to monitor client satisfaction and identify areas for enhancement. This reinforces their commitment to service excellence and long-term client relationships.

The Results: A Structured Environment That Supports Operational Efficiency While Delivering A Smoother Experience

By partnering with DSL Telecom, Sancert Global now operates from a fully integrated, centralised system that connects people, processes, and documentation across the entire certification lifecycle.

The new Zoho software environment has reduced manual workload, improved collaboration, enhanced compliance tracking, and positioned Sancert for scalable growth - all while delivering a more seamless experience to their clients.

To ensure they maximise ROI on their Zoho investment, Sancert also signed up for a DSL Telecom Customer Success Plan, giving them access to expert advice on Zoho best practices, adoption strategies, and proactive recommendations to optimise their certification processes.

Testimonial from Sancert

'' It was an absolute pleasure working with the DSL Telecom team to bring our Zoho system to life. Despite the complexity of our processes, it was amazing to see how every person we worked with at DSL Telecom took the time to truly understand our business in order to provide the best support possible. We genuinely appreciate all their efforts. ''

Ready to Transform Your Operations with a Customised Zoho Solution?

DSL Telecom specialises in delivering expert Zoho implementation, consulting, and support to help businesses streamline workflows, boost efficiency, and gain complete visibility over their processes.

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DSL Telecom Is Now Zoho Analytics Certified

Wed, 26 Feb 2025 14:22:07 +0200

DSL Telecom is now officially Zoho Analytics Certified. This certification recognises our expertise in implementing Zoho Analytics, a powerful business intelligence (BI) and data analytics platform that helps businesses transform raw data into actionable insights.

With this certification, our team is skilled in data integration, report building, and dashboard customisation. We are now also skilled in Zoho DataPrep, allowing us to clean and transform data efficiently. Zoho DataPrep enhances Zoho Analytics by ensuring businesses have accurate, structured data for better reporting, forecasting, and trend analysis.

What Is Zoho Analytics?

Zoho Analytics is a self-service, cloud-based business intelligence (BI) platform that allows users to connect, analyse, and visualise data from various sources. Essentially, It's a tool to help businesses understand their data. With its easy-to-use interface and robust analytical tools, businesses can:

Integrate Data Seamlessly: Connect data from multiple sources, including spreadsheets, databases, cloud storage, and third-party applications.
Build Custom Dashboards: Create reports and dashboards with drag-and-drop functionality, no coding required.
Leverage AI-Powered Insights: Use machine learning and predictive analytics to identify trends and opportunities.
Enhance Team Collaboration: Share reports and dashboards across departments for better decision-making.

What Does Our Zoho Analytics Certification Mean For Our Customers?

Our Zoho Analytics certification reflects our completion of a specialised two-day online training and examination, equipping us to deliver effective Zoho implementation, Zoho customisation, and Zoho support.

Seamless Zoho Analytics Implementation

We configure and integrate Zoho Analytics with your existing Zoho applications, ensuring smooth data flow from multiple sources. Our team tailors dashboards and reports to align with your business goals.

Zoho Training And Ongoing Support

We provide tailored Zoho Analytics training - both online and in-person - so your team can fully utilise the platform. Additionally, our ongoing Zoho support ensures you can effectively navigate the system and continuously optimise your data for better decision-making.

Process Improvement

By utilising data captured within your business systems, we help you gain deeper insights into operational efficiencies, identify trends, and make data-driven decisions for continuous improvement and accurate forecasting.

Why Choose DSL Telecom?

As a Zoho Premium Partner in South Africa, DSL Telecom has a proven track record of delivering Zoho software solutions that drive business success. Our Zoho Analytics Certification further strengthens our expertise, enabling us to help businesses unlock the full potential of their data.