DSL Telecom - Blog #vox fibre

How to track your Vox product or service order

Thu, 11 Nov 2021 16:29:22 +0200

Here you can find out how to track your Vox product or service order by following these 5 easy steps on the Vox Customer Portal:

Step 1: Navigate to the Vox Customer Portal - customer.vox.co.za

Here's how to access the Vox Customer Portal

Step 2:Access your account by Signing In with your mobile number that you initially signed up with.

Step 3: A 6 digit OTP will be sent to the mobile number that you signed in with. This is to verify and authenticate your login to protect your personal account details. Enter the 6 digit code to access your account details.

Step 4: Select ''My Orders'' and click on the order that you would like to track status of. The status will either display as ''In Progress'' or ''Complete''.Once logged in to the portal, navigate to Orders & Docs where you will see all your outstanding and completed orders.

Step 5: Select ''My Orders'' and click on the order that you would like to track status of. The status will either display as ''In Progress'' or ''Complete''.

Track My Vox Order

For more information about DSL Telecom, visit www.dsltelecom.co.za

Everything you need to know about Vox Business Fibre Communicate Bundles

Wed, 18 Aug 2021 11:51:55 +0200

An explanation of the Vox FTTB Communicate Bundles

We all know by now that connectivity is key to business. We’ve said it, you’ve read it and we all know that internet makes the world go around. If you’re reading this, chances are you’re already connected, but how much value are you truly receiving from your connection? Is your internet connection empowering your business? The needs of your business fibre far outweigh the needs associated to a standard home connection, be it accessing static IP addresses, advanced security, communication features, advanced features and your package needs to be suitable for your businesses unique needs.

Fibre to the Business or FTTB creates a faster, more reliable connection allowing work to flow seamlessly in your business. Vox offers a reliable secure business-grade fibre line that is tailored to meet your needs, this broadband business fibre will give you the right tools to stay connected and competitive. Within this blog we will explain exactly why you need to get a Vox Communicate FTTB Bundle for your business.

Vox Fibre Communicate Bundles

Vox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted voice connection, giving you that extra value to your business internet connection. Uncapped voice means you get to make unlimited calls to all South African destinations i.e. local, national and mobile and popular international destinations.

With our value added benefit of number porting, our business customers can keep their fixed line number which totally eliminates the need to deal with other providers. The ability for Vox to issue geographic number ranges (e.g 010, 021 and 031) means customers can now enjoy cost effective voice solutions and still have numbers that reflect where they are. Here's how this uncapped voice package inclusion will benefit your business:

Porting and PBX convenience

Geographic number porting lets you keep your number, while consolidating your services into a single central IP network. It’s compatible with all PBX systems.

Eliminate variable charges

With uncapped voice you have fixed monthly charges that cover both voice calls and line rental. So, no more nasty surprises at month-end.

Consistent
call quality

Vox use a call quality rating system to measure all calls through our network. They maintain an industry-approved 3.8 and higher, meaning great call quality.

Ready for all
traffic types

Routing of all voice types including cellular, local, regional, national, international, Vox on-net and inbound.

So, what else is included in the Vox FTTB Communicate bundle?

Vox has designed their bundles to give you more value and better connectivity, while ensuring that your business gets the performance it deserves, to be productive. The Vox FTTB communicate bundles also include:

Inbound Voice channels, which are the amount of channels that can receive customer calls.
Outbound Voice channels, which are the amount of channels available for team members to make calls
Non-geographical numbers which are easily recognised as national numbers, they have no city prefix. They're ideal for businesses who have customers across South Africa.
Symmetrical fibre line speeds which means that your download and upload speeds are equal. Symmetrical line speeds are taking off as the future of internet connection as business demands continue to grow. And, no matter what you do with Vox FTTB symmetrical speeds, we think you can expect it to be a pretty wait-free and frustration-free experience.

Choose Vox FTTB Communicate

The Vox FTTB Communicate bundles cater to all businesses budgets and offer more for less

View Vox FFTB Bundles

[Explained] The Vox Business Fibre Internet Installation Process

Tue, 05 Jan 2021 16:23:50 +0200

These days, it goes without saying, that modern South African businesses need a reliable business fibre internet connection to thrive - it’s no longer an option. A limited or slow internet connection is one of the most time consuming problems a business can struggle with, affecting everything from the communication between you and your customers to the work efficiency of your team.

A fast and reliable internet connection not only assists business functionality, but ensures you are able to meet customer expectations and deadlines.

When it comes to choosing a business fibre service provider, the market-leading Vox Fibre infrastructure is hands-down a firm South African favourite, promising high-speed bandwidth and capacity at prices that are fair.

That being said, it's sometimes confusing to business owners to understand why the estimated fibre installation lead time can vary based on the location of their building (Off-Net Building, On-Net Building or Preferred & Connected Building), as well as many other external factors which are outside the control of Vox or the Network Operators.

These factors include, but are not limited to:

Obtaining approvals from municipalities, roads agencies, utility providers, other network operators, private landowners and landlords.
Construction delays due to inclement weather conditions.

Lets' go through the meaning of each building category and their respective fibre installation lead times:

Off-Net Buildings - Where fibre does not yet exist in the area.
In this instance, the FNO (Fibre Network Owner) needs to build the necessary fibre infrastructure in the area and then install a POP (point of presence) in the building. Once this has been done, the fibre cable needs to be pulled from the street into the building. Expect installations at Off-Net Buildings to take between 6-9 months.

*On-Net Buildings - Where fibre already exists in the area.
In this case, the Fibre Network Owner needs to pull the fibre cable from the street into the building.
The installation lead time for On-Net Buildings is 4-6 months.

*Preferred & Connected Buildings - Where fibre also already exists in the building.
In this example, since fibre infrastructure already exists inside the building, the installation lead time is 4-8 weeks.

The 6 installation steps for Vox Fibre Internet To The Business:

A financial feasibility study will then be conducted to ensure that Vox can efficiently deliver the fibre connection to your building. Vox will take into account the cost they'll incur to deliver a FTTB service to your premises versus the actual cost of the fibre package. If the package value cost is higher than the implementation cost, then your application should be feasible. A Vox agent will then create a project planning document, mapping out the optimal routing for the fibre optic cable and placement of the sockets within your premises.

Steps 2 & 3 do not apply to Preferred & Connected buildings

Vox will request approval from the landlord of the premises to go ahead with the Fibre internet installation. A wayleave approval will also be requested from the relevant municipality which can take up to 60 days. Once the approval has been granted, a Vox representative will be in touch with you to arrange installation at a time convenient for you.

Once the landlord approval and wayleave request have been accepted, Vox technicians will begin the necessary trenching and civil works to lay out the fibre cable to your premises.

Next, Vox technicians will connect your fibre internet cables to a business fibre data centre, in order to provide you with your fast business fibre bandwidth.

In this step, Vox technicians will meet with you at your property to physically install the fibre connection. This is when the Customer Premise Equipment gets installed. This will be installed in a server cabinet that should already be onsite. Should there not be a server cabinet onsite, the install will be delayed until one is installed. The Vox technicians will utilize the project planning document that maps out the optimal routing for the fibre optic cable and placement of the sockets within your premises.

At this stage, Vox will conduct several technical tests to ensure that your fibre is stable and working perfectly. Testing usually lasts 2 days. Vox will also provide you with all the support details that you might require should you have any queries or questions.

While each business fibre internet installation is different, Vox will always try to make this process as easy as possible for you.

Should you wish to discuss a more tailored fibre internet solution for your business requirements Enquire Now for a bespoke dedicated solution offering 1:1 connectivity and carrier grade SLAs.

For more information on Vox Business Fibre Internet, visit www.uncappedfibre.co.za/businessfibre

Why an uninterrupted internet connection at home is more critical than ever before

Thu, 24 Dec 2020 11:07:36 +0200

Now more than ever, internet access is a lifeline - not a luxury. Our internet connection at home has become our umbilical cord to the outside world.

The way we worked flipped upside down overnight. Suddenly, everyone's home internet connections were essential - not just for work, but also for online learning, live-streamed events and communication with family and friends.

The importance of internet reliability

Working from home is more than just a trend, a bonus perk, or a temporary fix to the current COVID-19 pandemic. Remote work is here to stay, with many companies transitioning to permanent work-from-home roles. It is the new normal way to work for millions of employees in South Africa and across the world.

As employees adjust and adapt to this new virtual workplace, it has become apparent that the technical requirements will play a major role in the success of work-from-home positions.

As a work-from-home employee, the most important thing that you need to succeed in remote work positions is a strong internet connection. This will allow you to complete your work, collaborate with colleagues and stay in contact with customers and suppliers. Without a decent internet signal, you will probably experience grainy video calls, prolonged download times and many more annoying communication issues.

What type of internet speeds do I need?

The first step to deciding what type of internet connection is best for you(be it fibre, lte, adsl or satellite), is to consider what is absolutely necessary to your work.

Will you need to use Skype, Zoom, or other HD video call platforms?
Will you need to make voice calls to colleagues and customers? (VoIP calls)
Do you need to download or upload large files quickly?
Do you need to watch video content?

click here to see our fibre internet speed guide

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Quality, high-speed internet solutions

It's unquestionable that a robust internet connection is vital to successfully working from home. This 2021, you don't have to put up with an erratic internet connection that freezes during your important meetings.

Get a high-speed internet connection through DSL Telecom and start impressing your colleagues and customers. Choose between LTE internet deals, Fibre internet deals, ADSL internet deals, Satellite internet deals or Mobile Data internet packages.

To find out more and see which internet packages are available, visit our website www.dsltelecom.co.za