DSL Telecom - Blog #uncapped

What is a softphone? An inside look at softphones and why you need them in your business

Tue, 18 Jan 2022 10:30:00 +0200

More and more businesses have or are transitioning to hybrid working. This means it is essential for businesses to adapt to newer communications solutions. Businesses in South Africa are now installing softphones for their convenient features and ease of use to improve communication with remote employees and clients.

So, what is a softphone? A softphone is essentially a software-based interface that acts as a telephone. It allows you to make, receive, and manage calls on any hardware device that utilises this type of software.

Let’s dive into everything you need to know about softphones for business - what is a softphone? Is it different from any other business phone? What can you do with it, and how will it benefit your business?

What is a softphone?

You’ve probably used a softphone-type interface without realising it. Zoom or Zoho Meeting are popular softphone examples that many businesses have recently used, when going remote in 2020.

A business softphone is actually not a desk phone or any other physical device, it is a software application that is installed on a connected device. It can be installed on desktops and mobile devices, so in short softphones allow you to make telephone calls without an actual telephone.

Softphone app users will be able to access all the same features as a hard phone, including making calls, receiving calls, setting up call forwarding, voicemail and more. It features all the buttons you might expect a business phone to have.

How does a softphone work?

It's really quite simple, a softphone app typically runs on hardware such as a PC, smartphone, tablet, or computer. To place VoIP calls, establishing a connection via the internet to a physical device is necessary. So, all you need is a device with speakers and a microphone, along with an internet connection.

The softphone app opens in the same way as a regular smartphone’s touchpad. Once you open the program to load the softphone, you can use the touchscreen or a mouse to dial a number and make calls. A softphone app includes a dial pad and features such as hold, mute, and call transfer.

The softphone app converts your voice into a digital signal and carries it to the receiver’s end on a call using integrated technology. You can speak through the softphone app just like a regular telephone if it’s on your smartphone. Alternatively, you can conduct calls from a computer through a headset.

Even though your softphone service is a web-based application, it can be affiliated with a real telephone number, complete with a local area code if desired. This means your softphone is completely accessible to landline-based phones too. If you're switching from a landline service to a cloud-based option, you can keep your current number through a process called porting, whereby numbers are transferred between carriers with minimal downtime.

A reputable provider, like DSL Telecom will ensure that setting up your softphone is quite simple. Ideally, your softphone app will be installed and operational in just a few minutes.

Call features that will make your life easier

Now that you know what a softphone does let’s explore the innovative features that you get with a business softphone.

- Presence - Employee presence enables you to see the availability of your employees: Available, Away, Do not disturb, Lunch break or Business trip. This real time visibility enables employees to avoid missing calls or call transfers which makes production run a lot smoother.

- CRM integration - The CRM integration between Yeastar and Zoho is an easy click to call and call logging action. You can integrate with Zoho One, Zoho CRM, Zoho Mail and Zoho Recruit. You can click on any number to make an out bound call straight from Zoho. You can also display inbound callers information as a pop-up on the CRM. This integration allows for a smoother flow rather than switching between different applications.

- Voicemail - The voicemail feature allows you to record, upload or write the script for a customised message to greet calls when you're away, busy or on another call.

- Call recording - This feature is an easy way to confirm details, monitor quality and guide training sessions, instead of trying to write all the relevant information down or remember it without making any notes, it's a feature that you simply click whilst on a call.

- Google Chrome extension - Linkus softphone users who install the Yeastar Linkus for Google Chrome Extension on Chrome browsers can automatically click to dial any valid phone number that appears on their web browser.

- Transfer to any extension - Extensions allow users to make and receive calls within the company. You can add extensions to every employee in your company. This feature makes it easier to quickly make a call, transfer a call, add a user to a conference call or do an attended transfer rather than searching for their name or dialing a ring group.

- Speed Dial- Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can do so by simply defining a shortcut number. You can use the Speed Dial feature to place a call by pressing a reduced number of keys. This feature helps to optimise your time quickly and efficiently.

- IVR - IVR uses voice prompts to provide callers with instructions and directions for accessing information via phone. When users call into the PBX IVR, the users would operate by following the IVR prompt instructions. The PBX system has one default IVR prompt, but you can switch out the IVR prompts to various different audio files, example closing times during the festive season or which extensions to dial for the department that you want to get into contact with.

- Ring group -Ring groups are phone extensions grouped together in order to perform functions such as ringing multiple numbers simultaneously or in a specific order. The benefit of setting ring groups is having the ability to group extensions based on company departments and setting ring strategies accordingly.

Pros of using a softphone

Significant cost savings

Save up to 50% over traditional phone systems and cut costs with low per second billing VoIP rates. Softphones relieve you from the financial burden of having to purchase or lease many physical phones and the lack of equipment eliminates most future maintenance costs.

Efficiency of resources

Softphones save you from the hassle of needing to install and configure your old traditional phones. Leveraging your already owned computer hardware to migrate to a new phone system means no need to buy new phone, new wiring or new hardware to maintain. It also frees up space on your desk and eliminates wires, plugs and power cords.

Phone lines are no longer required

Softphones use internet bandwidth, therefore there is no need to install a dedicated phone line as you once did with a traditional phone. You can also add as many workstations as you want without worrying about the cost of phone lines.

Portability & Mobility

As long as users are connected to the internet on their computer or mobile device, they can install the softphone app and use every feature. Business communication does not need to stop just because you have left the office. You can work anywhere at anytime.

Ease of use and quick setup

Softphones save you from the hassle of needing to install and configure your old traditional phones. You also don't need to worry about the wiring you once did with traditional landline phone systems as in most cases all you need is a dedicated microphone and speaker. All employees need to do is bring their own device and simply install the app on their chosen smart phone and then they can work from anywhere they need to at any given time.

Cons of using a softphone

Although there are many benefits of a softphone over hard phone technology there can also be a few potential drawbacks to consider when considering hard phones vs softphones.

The biggest issue with a softphone is that your ability to make and receive calls is completely dependent on your internet connection. That means that power outages, storms, or simply your current bandwidth will impact audio quality and overall availability.

In conclusion

In conclusion when you choose softphones for your business, you’re making a wise choice to upgrade your communications. Softphones have everything you need of a traditional desk phone but with integrated functions that level up everyday interactions in a virtual world.

A softphone app is a cost-effective, portable program that can cement communication gaps and support productivity anytime, anywhere.

Do you want a free softphone demo?

See how the DSL Telecom Cloud PBX and softphones can benefit your business, with a free 15-min online or in-person demonstration session

Get My Demo

DSL Telecom Believes Everyone Deserves Fast, Reliable Fibre Internet

Wed, 27 Oct 2021 16:49:30 +0200

Here at DSL Telecom we believe in connecting our customers with the best suited internet connection that will satisfy their daily internet connectivity needs. Whether you're streaming movies on Netflix, jamming out to the latest songs on Spotify, working from home, playing your favourite online game on your Xbox or streaming YouTube videos, your internet speed definitely matters and having a reliable internet connection is key to strong and consistent internet speeds. DSL Telecom is the largest Vox business partner in SA and the largest post-paid Telkom dealer in the country, which means we can provide you with faster, better internet at a fair price.

Why installing a super-fast fibre network in your residential area is vital:

Fibre installation lead times have gone from fast to superfast and is becoming the new normal for residential areas and is essential for smarter living. The COVID-19 pandemic opened South Africa's eyes in terms of expanding the connectivity landscape, emphasizing the fact that the speed and capacity of broadband are essential to supporting the home workforce as well as satisfying the growing demand for safer and smarter homes.

Many residential areas are moving away from copper due to an increase of theft and performance limitations, it's an old technology that communities are moving away from and therefore increasing the need for a reliable communication infrastructure such as fibre internet, which is not only reliable but can also be deployed faster.

Fibre coverage is quickly growing on South Africa's map as it is more reliable, more cost effective and can be deployed rapidly in live for fibre areas. There are many reason why homeowners in South Africa are quickly realising the importance of a fast and reliable internet connection and this helps in terms of increasing fibre coverage across South Africa's map, the bigger the demand, the bigger the coverage.

Here's why we believe you should choose fibre with DSL Telecom

Fibre internet gives you fast speeds: This is important for productivity at home, especially if your work depends on publishing and exchanging large data files or videos online.

Fully reliable: Uptime and data transmission with fibre optic cables is the most consistent, stable and reliable connectivity option. Cabled fibre promises much higher bandwidth, minimal electromagnetic interferences and fewer potential connection interruptions.

Smooth & consistent signal: Fibre internet signal strength stays consistent over distance while xDSL or copper signals can degrade. Large businesses, organisations or building complexes are great candidates for strong and consistent internet signal strength because of this.

Zero throttling of internet speeds: Fibre internet speed doesn't throttle because it's less susceptible to overload. At peak times, your ISP may lower you speed from 100Mbps to 20 or lower to ration their service.

The smart home of tomorrow, today.

Most people, if asked to list their internet connected devices, would likely mention their smartphones, laptops and tablets. In the technology world that we live in today, there are more and varied devices that need a strand of our bandwidth. This easily includes thermostats, light bulbs, TV's, doorbells and CCTV systems. Our homes are no longer just brick and electrical, our homes are becoming increasingly smart and connected.

As we add an increasing number of devices in our home, they start chipping away at our available bandwidth and those devices add up quickly, especially in bigger households.

The more connected devices we bring into our homes the higher our internet standards become, there is no point in having all these smart devices if you can barely use it due to little or no bandwidth.

So when your looking for the ultimate solution in connectivity, when compromise isn't an option and when you need the connected home of tomorrow today, then your home needs a fibre line connection.

So you're convinced that your home needs fibre, this is how to easily connect to

fibre internet:

But first, you'll need to check your Fibre coverage

You will need to check if your area is fibre ready and if your address is covered for fibre. You can check if you are covered for Vox fibre here: www.coveragecheck.co.za

Once you have checked your Telkom fibre coverage and you would like to speak to a sales specialist to sign up you can click here: www.uncappedfibre.co.za

Determine how much fibre internet speed you need?

How many Mbps do you really need from your fibre line for your household to game, stream and download seamlessly.

Choosing the best fibre package that fits your budget

DSL Telecom offers many packages for you to choose from and we have a fully trained team of sales professionals that can assist you in getting the best suited package for your internet connectivity needs, that is also best suited to your budget. Click here to view the different FNO and ISP fibre internet deals that you may be covered for:

Vox fibre Vox Frogfoot fibre deals Vox Vuma fibre deals Vox Openserve fibre deals Vox Octotel fibre deals	Telkom fibre: Telkom Openserve fibre deals Telkom Vuma fibre deals Telkom Frogfoot fibre deals Telkom Link Afrika fibre deals

Vox fibre
Vox Frogfoot fibre deals
Vox Vumatel fibre deals
Vox Octotel fibre deals

Vox Openserve fibre deals

Telkom fibre:
Telkom Openserve fibre deals
Telkom Vumatel fibre deals
Telkom Frogfoot fibre deals
Telkom Link Afrika fibre deals

What's next? Get connected to fibre

We will schedule your fibre internet installation will be scheduled at a time that is convenient for you. The fibre internet installation will involve running the fibre cable from the fibre box on your boundary wall into your home, once this has been completed your fibre network operator will come to your property to install an ONT (optical network terminal). The fibre internet Installation can take anywhere between 2 – 4 hours. Once your fibre line has been installed, your fibre router will be scheduled for delivery and your fibre line will be tested to ensure you are getting exactly the fibre line speeds that you expected. That's it, its a quick and seamless process and if you sign up with us today you can be up and running in no time, to a fast reliable and stable internet connection that you deserve.

Don't wait for tomorrow, click here to check your fibre coverage today: www.coveragecheck.co.za

Everything you need to know about Vox Business Fibre Communicate Bundles

Wed, 18 Aug 2021 11:51:55 +0200

An explanation of the Vox FTTB Communicate Bundles

We all know by now that connectivity is key to business. We’ve said it, you’ve read it and we all know that internet makes the world go around. If you’re reading this, chances are you’re already connected, but how much value are you truly receiving from your connection? Is your internet connection empowering your business? The needs of your business fibre far outweigh the needs associated to a standard home connection, be it accessing static IP addresses, advanced security, communication features, advanced features and your package needs to be suitable for your businesses unique needs.

Fibre to the Business or FTTB creates a faster, more reliable connection allowing work to flow seamlessly in your business. Vox offers a reliable secure business-grade fibre line that is tailored to meet your needs, this broadband business fibre will give you the right tools to stay connected and competitive. Within this blog we will explain exactly why you need to get a Vox Communicate FTTB Bundle for your business.

Vox Fibre Communicate Bundles

Vox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted voice connection, giving you that extra value to your business internet connection. Uncapped voice means you get to make unlimited calls to all South African destinations i.e. local, national and mobile and popular international destinations.

With our value added benefit of number porting, our business customers can keep their fixed line number which totally eliminates the need to deal with other providers. The ability for Vox to issue geographic number ranges (e.g 010, 021 and 031) means customers can now enjoy cost effective voice solutions and still have numbers that reflect where they are. Here's how this uncapped voice package inclusion will benefit your business:

Porting and PBX convenience

Geographic number porting lets you keep your number, while consolidating your services into a single central IP network. It’s compatible with all PBX systems.

Eliminate variable charges

With uncapped voice you have fixed monthly charges that cover both voice calls and line rental. So, no more nasty surprises at month-end.

Consistent
call quality

Vox use a call quality rating system to measure all calls through our network. They maintain an industry-approved 3.8 and higher, meaning great call quality.

Ready for all
traffic types

Routing of all voice types including cellular, local, regional, national, international, Vox on-net and inbound.

So, what else is included in the Vox FTTB Communicate bundle?

Vox has designed their bundles to give you more value and better connectivity, while ensuring that your business gets the performance it deserves, to be productive. The Vox FTTB communicate bundles also include:

Inbound Voice channels, which are the amount of channels that can receive customer calls.
Outbound Voice channels, which are the amount of channels available for team members to make calls
Non-geographical numbers which are easily recognised as national numbers, they have no city prefix. They're ideal for businesses who have customers across South Africa.
Symmetrical fibre line speeds which means that your download and upload speeds are equal. Symmetrical line speeds are taking off as the future of internet connection as business demands continue to grow. And, no matter what you do with Vox FTTB symmetrical speeds, we think you can expect it to be a pretty wait-free and frustration-free experience.

Choose Vox FTTB Communicate

The Vox FTTB Communicate bundles cater to all businesses budgets and offer more for less

View Vox FFTB Bundles

3 easy steps to cancel your Telkom service online

Thu, 04 Feb 2021 16:11:49 +0200

How do I cancel my Telkom subscription? You ask. When switching, upgrading or migrating between services or entirely opting out of the Telkom network, it is necessary to cancel your contract. You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fees may be charged.

If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term. Check if you are eligible to upgrade or renew your Telkom LTE to a better deal here: www.ltedeals.co.za/renew.We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to migrate your existing Telkom LTE service this can easily be done from your 3rd month of your contract commitment term, check if you are eligible to migrate your Telkom LTE to a better deal here: www.ltedeals.co.za/renew. We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to upgrade or renew your existing Telkom Fibre Service, you can do that by simply signing up for your desired package online here: www.fibredeals.co.za/migrate

You can cancel your Telkom contract online with these three easy steps:

Step 1:

Go to www.telkom.co.za and select “Login” on the top right hand corner to login to your “My Telkom” profile. This will take you to the ''Welcome To My Telkom '' page where you can select your login type.

Telkom Customer Portal

You will then be directed to the Telkom self-service portal that allows you to manage your Telkom internet services. The self-service portal will enable you to: view your data usage, usage history, top-ups, enable out-of-bundle data and manage your password.

If you don't have a ''My Telkom'' profile, then select ''Register'' from the login menu to create a Telkom user profile. Follow the 4 step process to create your user account and link your services to your account.

Step 2:

Once you’re logged in to your Telkom profile, navigate to the dashboard and select the "Manage Products'' option.

Step 3:

Next, you should navigate to the ''Cancellations'' tab and select ''Start Process'' to initiate the cancellation process. Fill in all the required details. Once done, you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.

Fill in all the required details on the required fields. Once done you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.

Helpful tips:

Once you have submitted your service cancellation request you will receive a reference number. You will need this reference number if ever you need Telkom to follow up on your request.
If you have any ISP services with other service providers on your Telkom line, you will need to cancel those services before you submit your request to cancel your Telkom services.
Telkom services that are still in their contract phase may incur cancellation penalties.
If you wish to have any credit balance refunded to you upon receiving your final bill, please log a dispute with Telkom Billing on 10210.
Small and Medium Enterprise (SME) Service Cancellation Process: Submit your cancellation request via email to StocST@telkom.co.za for a fixed line service, or BusinessMobile@telkom.co.za for a mobile service.
Deceased Cancellation Process: In order to cancel a service of a deceased person, an email must be sent to Lsdanational@telkomsa.co.za. The following documentation is required: copy of deceased's ID document, death certificate and the contact details of the person responsible for the deceased's estate.
To follow up on the status of your cancellation or to escalate the cancellation process, please contact Telkom directly on the following channels, quoting your cancellation reference number:

Online chat: https://telkom.clevva.com/telkom-gethelp/#/chat/afc53
Email: natcc@telkom.co.za
Call The Call Centre on: 012 311 2473

When will your cancelled Telkom contract end?

After successfully submitting your cancellation request online, your cancellation order will take 30 days to complete and at the end of the following month you will receive your final bill.

Here is a breakdown of the cancellation process:

Day 1: The customer submits a contract cancellation contract.

Day +/- 7: Telkom processes the request presented alongside the supporting documents.

Normal bill: Telkom sends a regular bill to the client as the cancellation request is processed.

Day 30: Telkom finalises the cancellation order marking the end of a 30-day notice.

Day 60: The customer receives the final bill from the company.

Termination: After clearing the bill, the customer has successfully cancelled their contract with Telkom.

If you need to get in touch with Telkom, we have created a blog with all the contact and support channel details you need.

Telkom Support Channels

If you would like to upgrade to fibre, visit: www.uncappedfibre.co.za

If you would like to renew/upgrade or switch to LTE, visit: www.l tedeals.co.za/

DSL Telecom customer reviews: stories from our customers

Thu, 04 Feb 2021 16:11:49 +0200

Over 15 000 customers have come to us for a better deal on Telkom LTE deals, Vox Fibre Internet deals, Business Cloud Phone Systems, Business Voice Products, Zoho Implementations and Zoho Support. Read our customer reviews below to find out how our unique service culture has changed their world.

DSL Telecom has a 4.4 average rating from the 3 major review platforms in South Africa

Customers all over South Africa are getting better customer service with DSL Telecom

Are you a DSL Telecom customer?

We would love to hear from you, tell us about your experience

Leave Your Review

[Explained] The Vox Business Fibre Internet Installation Process

Tue, 05 Jan 2021 16:23:50 +0200

These days, it goes without saying, that modern South African businesses need a reliable business fibre internet connection to thrive - it’s no longer an option. A limited or slow internet connection is one of the most time consuming problems a business can struggle with, affecting everything from the communication between you and your customers to the work efficiency of your team.

A fast and reliable internet connection not only assists business functionality, but ensures you are able to meet customer expectations and deadlines.

When it comes to choosing a business fibre service provider, the market-leading Vox Fibre infrastructure is hands-down a firm South African favourite, promising high-speed bandwidth and capacity at prices that are fair.

That being said, it's sometimes confusing to business owners to understand why the estimated fibre installation lead time can vary based on the location of their building (Off-Net Building, On-Net Building or Preferred & Connected Building), as well as many other external factors which are outside the control of Vox or the Network Operators.

These factors include, but are not limited to:

Obtaining approvals from municipalities, roads agencies, utility providers, other network operators, private landowners and landlords.
Construction delays due to inclement weather conditions.

Lets' go through the meaning of each building category and their respective fibre installation lead times:

Off-Net Buildings - Where fibre does not yet exist in the area.
In this instance, the FNO (Fibre Network Owner) needs to build the necessary fibre infrastructure in the area and then install a POP (point of presence) in the building. Once this has been done, the fibre cable needs to be pulled from the street into the building. Expect installations at Off-Net Buildings to take between 6-9 months.

*On-Net Buildings - Where fibre already exists in the area.
In this case, the Fibre Network Owner needs to pull the fibre cable from the street into the building.
The installation lead time for On-Net Buildings is 4-6 months.

*Preferred & Connected Buildings - Where fibre also already exists in the building.
In this example, since fibre infrastructure already exists inside the building, the installation lead time is 4-8 weeks.

The 6 installation steps for Vox Fibre Internet To The Business:

A financial feasibility study will then be conducted to ensure that Vox can efficiently deliver the fibre connection to your building. Vox will take into account the cost they'll incur to deliver a FTTB service to your premises versus the actual cost of the fibre package. If the package value cost is higher than the implementation cost, then your application should be feasible. A Vox agent will then create a project planning document, mapping out the optimal routing for the fibre optic cable and placement of the sockets within your premises.

Steps 2 & 3 do not apply to Preferred & Connected buildings

Vox will request approval from the landlord of the premises to go ahead with the Fibre internet installation. A wayleave approval will also be requested from the relevant municipality which can take up to 60 days. Once the approval has been granted, a Vox representative will be in touch with you to arrange installation at a time convenient for you.

Once the landlord approval and wayleave request have been accepted, Vox technicians will begin the necessary trenching and civil works to lay out the fibre cable to your premises.

Next, Vox technicians will connect your fibre internet cables to a business fibre data centre, in order to provide you with your fast business fibre bandwidth.

In this step, Vox technicians will meet with you at your property to physically install the fibre connection. This is when the Customer Premise Equipment gets installed. This will be installed in a server cabinet that should already be onsite. Should there not be a server cabinet onsite, the install will be delayed until one is installed. The Vox technicians will utilize the project planning document that maps out the optimal routing for the fibre optic cable and placement of the sockets within your premises.

At this stage, Vox will conduct several technical tests to ensure that your fibre is stable and working perfectly. Testing usually lasts 2 days. Vox will also provide you with all the support details that you might require should you have any queries or questions.

While each business fibre internet installation is different, Vox will always try to make this process as easy as possible for you.

Should you wish to discuss a more tailored fibre internet solution for your business requirements Enquire Now for a bespoke dedicated solution offering 1:1 connectivity and carrier grade SLAs.

For more information on Vox Business Fibre Internet, visit www.uncappedfibre.co.za/businessfibre

DSL Telecom, the leading Telkom Partner in South Africa

Mon, 30 Nov 2020 15:35:15 +0200

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals.

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel.

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.

Telkom's connectivity stack includes:

Telkom Fibre To The Home
Telkom Fibre To The Business
Telkom LTE
Telkom Uncapped LTE
Telkom ADSL
Telkom Mobile

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals.

View Telkom's internet deals here:
Uncapped LTE: www.uncappedlte.co.za
Capped LTE: www.ltedeals.co.za
Uncapped Fibre: www.uncappedfibre.co.za/telkom/openserve

3. Laser-fast customer service

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers.

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

4.2 out of 5 stars

5 out of 5 stars

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years.

Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017

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Telkom Uncapped LTE - The most popular unlimited wireless data service

Fri, 13 Nov 2020 15:27:36 +0200

This blog is here to give you everything you need to know about the top-selling, best performing and well known LTE product on the market - lets teach you about Telkom's Uncapped LTE internet.

Telkom LTE uses hassle-free mobile technology rather than complicated installation procedures, site assessments and cable installations. Your path to the internet is airborne, straight from your router to your nearest LTE tower.

All delivered to your door, up and running, within 3-5 working days of your successful processed order. That's unlimited entertainment for only R449 per month for 10Mbps Uncapped LTE or R599 per month for 20Mbps Uncapped LTE, and you can include a rent-to-own router for +R70 per month!

Now lets take a look at the advantages of Telkom Uncapped LTE:

🚀 Unlimited data
🔌 No cables are needed
💨 Up to 20Mbps speeds
☎️ No landline is required
▶️ Plug and play installation
👍 No landlord approvals required
🛠️ No technician is required to setup your internet connection
📱 Sim card can be used in any 4g compatible device - including phones, MiFi's and smart tablets
🌍 Best of all – Telkom’s ever-expanding Fixed LTE network means you’ll find unlimited, uncapped and speedy internet, where you least expect it.

Why do you need Telkom Uncapped LTE?

Shopping, working, gaming, and streaming - everything has found it's way to the Net. In the quest to experience the best that the World Wide Web has to offer, wouldn't it be better to have an option which guarantees that everyone can live their best lives while saving more on data costs? This is possible with all Telkom's LTE offerings.

With Telkom Uncapped LTE, you can surf, stream, download and game right through the night without ever worrying about running out of data. As long as you're within an LTE-enabled area, you're good to go.

Full Voice service included for free!

This Uncapped LTE deal comes with a full wireless voice service. No fixed-line/landline is required to use this service. 300 On-net minutes (calls to Telkom fixed line or Telkom mobile) are also included. Out-of-bundle voice calls are billed at 70c per minute with per-second billing to all networks. Simply plug a telephone handset into the voice port at the back of the router to make and receive calls easily.

What you can do to get started?

Check your coverage

Telkom's Fixed LTE network coverage is expanding fast, and they are constantly updating their maps. To find out if you’re covered simply head over to this link - www.coveragecheck.co.za, and we’ll check if you can get Fixed LTE. Alternatively, call our sales experts on 087 802 0917.

Sign up online

Once you've found out if you can get Telkom LTE service in your area, simply select your desired package and hit 'sign me up' on www.uncappedlte.co.za. You will receive a phone call shortly after to complete your application telephonically and send through RICA documents.

Delivered to your door

Your LTE will be couriered to you within 3-5 working days after your order has been approved. Make sure you have your ID and proof of residence on hand to present to the courier for RICA purposes. Simply insert your SIM card into your router and turn it on!

Visit our Telkom Uncapped LTE page to

www.u ncappedlte.co.za

Fixed Uncapped LTE powered by Telkom

Fri, 13 Nov 2020 15:27:36 +0200

DSL Telecom has partnered with Telkom to offer Uncapped LTE internet deals to our customers since 2015!

Perhaps your neighborhood isn’t live for fibre yet, or maybe you’re just not ready to commit to a fibre installation. You could be renting or ending your rental term within a few months – but you still need a fast, reliable internet connection. If this sounds like you, then Telkom's Fixed Uncapped LTE is probably your best internet option.

Let’s dive right into the essential details about Telkom Uncapped LTE, and what it means for DSL Telecom customers.

What speeds can you expect from Telkom's LTE network?

While the Telkom LTE network is capable of internet speeds up to 90Mbps (given you’re using a router that can support these speeds), Telkom Uncapped LTE is promised an average speed of 10Mbps for most users.

Let's take a look at Telkom Uncapped LTE coverage

The Telkom Uncapped LTE network currently has the widest coverage of any South African Uncapped LTE network. This is good news because it means we can connect more users in more locations than ever before.

To find out if you’re covered simply visit our coverage check Uncapped LTE page and fill in the form on our page www.coveragecheck.co.za. One of our sales specialists will call you back to inform you on what coverage is available to your address.

Rent-to-own Telkom LTE Router

When you sign up for a Telkom Uncapped LTE package, you can choose to include a router. The router comes in an additional cost at R70.00 per month.

This is a Uncapped Telkom LTE compatible wireless router that allows you to connect multiple devices and cable connections.

Value for your money

One of the most exciting things about the Telkom Uncapped LTE deal (aside from the great network coverage) is that you get unlimited data at an affordable price! If you sign up for one of the capped LTE packages, you pay on average R2.70 per GB!

Take a look for yourself 👉

When all is said and done

When you choose to take advantage of Telkoms affordable Uncapped LTE deal, sign up through DSL Telecom and experience service like no other!

Rated 4th on HelloPeter in the telecommunications industry in the whole of South Africa, and an average of 4.6 stars on Google reviews, you'll be guaranteed a great customer experience!

Here is where you can sign up:

Telkom Uncapped LTE deals: www.uncappedlte.co.za
Telkom LTE deals: www.ltedeals.co.za

9 Tips to use less LTE data

Wed, 28 Oct 2020 11:15:31 +0200

We can access the wealth of the world's information from the palm of our hands ... or just stream some Netflix.

But if you do away from an uncapped LTE connection, it can end up costing you.

Thankfully, there are solutions to this. Through a combination of fiddling with your phone and desktop settings and being a little smarter about how you use data, you can avoid going over your limit.

👇 Here are 9 tips to help you reduce your LTE data consumption:

#1 : Set a data limit

For users on an internet plan with limited bandwidth, setting how much data you want to use on your PC is a brilliant way to reduce data usage. Let's say your internet plan's data bandwidth is capped at 20GB, and you don't want your PC to use more than 2GB per week, you can set a weekly data limit of 2GB on your computer. That way, you are in total control of your PC's data consumption.

#2 : Use data compressing apps

Various apps use compression technology to reduce your data usage. You might already use some of them, without realising the impact.

Google Chrome is one of the most popular browsers. It has a built-in feature that can significantly reduce data consumption.

When data compression is turned on, all of your traffic is passed through a proxy run by Google. Your data is compressed and optimised before being sent to your phone. This results in lower data consumption and also speeds up the loading of pages without any significant change in web content.

👉To use data compression on Android:

Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Data Saver. There you can tap on the upper right corner to toggle Data Saver on.

Turning data saver ON also implements Chrome’s Safe Browsing System to detect malicious pages and protect you from malware and harmful content. You can revisit that settings panel in Chrome to see how much data you’ve saved over a period.

👉To use data compression on IOS:

Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Bandwidth. There you can tap on the Pre-load web pages option and select Never.

This process can reduce data usage by 50 percent, as it both compresses and minimises HTML, JavaScript and CSS resources. Removing unnecessary whitespace, comments and other metadata not essential to rendering the pages, as Google previously explained.

#3 : Stop apps from automatically syncing

While you use your phone or desktop, a lot of activity happens in the background. For example, Google Play and Apple's App Store check for updates and your email app looks for new messages. Meanwhile, social media apps push updates to your phone - the list goes on.

All this data adds to your LTE internet usage. We're not even talking about apps updating, just the data and information they sync. Whatever apps you use with a regular requirement for data are costing you money.

👉 How to disable Android app syncing

You can disable some apps that sync at Settings > Apps & notifications. Here you'll find apps that sync various data, such as your contacts. Tap each one and check the data usage - if it's too much, tap Data usage, then disable Background data.

👉 How to disable IPhone app syncing

On iOS, you can disable native apps from syncing via Settings > [Your name/ Apple ID] > iCloud. All you need to do now is tap each service that you don't need to sync.

Almost all apps that require constant syncing will let you manage how data syncs in their individual settings.

#4 : Store music and podcasts on your phone storage

This solution is so useful, you'll wonder why you didn't think of it already. Instead of streaming audio from your preferred online service or app, just download it to your phone before you leave the house.

Most phones and desktops come with enough storage to store a collection of your favourite music.

While you might own a smartphone with low storage, Android phones commonly feature a microSD card slot for expanding space. The only difference is that you should copy the MP3s to this storage, rather than your phone.

Once you're done, use your phone's built-in audio player to enjoy your music---no internet required! Alternatively, upgrading to the paid version of Spotify, Apple Music, and other services lets you download music to your phone.

#5 : Don't stream in HD Video and limit your general use of streaming services

#6 : Disable geolocation from apps

Some apps will automatically geotag you, it will use a lot of continuous data as the app is constantly updating your location. For some apps there is no need to be geotagged and it will save you a great deal of LTE data.

👉 How to disable location geotag on Android:

Android phone makers often have custom menus, so the process for doing this might be different on a Google Pixel versus an Android phone made by Samsung or LG. But, it should be relatively similar across devices running Android P, the latest version of Android. Here’s how to stop apps from tracking you on Android:

Open your Settings, tap Advanced. Choose App permissions. Select Location. You’ll see a list of apps that have access to your location. Unlike the iPhone, Android only lets you turn permission on and off, instead of only while using the app. Turn off the apps that do not need to know your location for the app to work correctly. For eg. you might not want to turn off your GPS navigator app as you will need to manually turn it back on every time you would like to use it.

👉 How to disable location geotag on IPhone:

First navigate to your Settings > Privacy. Select Location Services. If you want to completely stop all apps from using your location, turn Location Services off. If you want to manage settings app by app, tap each app and choose “Never” or “While Using.” Make sure apps that don’t need your location, like most games, are set to “Never.” Other apps should be set to track your location only while you’re actively using and inside of that app. There’s no reason an app needs to track you all the time, unless you want to be tracked live without being inside of an app.

Reminder: Some apps need your location to work properly.

#7 : Kick out the malware

Not just the regular apps on your phone or desktop could be using your data, there could be other reasons why the data limit is getting exhausted so often.

Regularly scan your devices for malware with a good antivirus app. Malicious apps might be sucking your bandwidth in the background while sending your precious information to the attackers. Doing so will also help you speed up your devices.

#8 : Disable background app refresh

#9 : Take advantage of your Night Surfer hours

When downloading large files or updating PC and Console games, do the update during your Telkom LTE Night Surfer hours. Night Surfer data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.

These tips should help you reduce your LTE data consumption. Unfortunately, some tips may inhibit the full potential of your devices. Today's devices are capable of amazing performance but this potential is often bound by data limitations. All the more reason to choose an unlimited data plan. Telkom offers 24 hours Uncapped LTE. Included in this plan is a wireless Voice service, so you get unlimited data and 300 on-net minutes.

Take a look at Telkom's Uncapped LTE packages here 👉 www.uncappedlte.co.za

DSL Telecom - Blog #uncapped

What is a softphone? An inside look at softphones and why you need them in your business

What is a softphone?

How does a softphone work?

Call features that will make your life easier

Pros of using a softphone

Significant cost savings

Efficiency of resources

Phone lines are no longer required

Portability & Mobility

Ease of use and quick setup

Cons of using a softphone

In conclusion

Do you want a free softphone demo?

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