DSL Telecom - Blog #TelkomdataDSL Telecom - Blog #Telkomdatahttps://www.dsltelecom.co.za/blogs/tag/telkomdataFri, 17 Apr 2026 22:30:11 -0700http://zoho.com/sites/<![CDATA[All New Telkom Uncapped LTE Deals Launched From R299 Per Month]]>https://www.dsltelecom.co.za/blogs/post/all-new-telkom-uncapped-lte-deals-launched-from-R299-per-monthTelkom recently unveiled an enormous price reduction of their ever-popular Uncapped LTE offering by a massive R300 per month! Take a read through this blog post to learn more.]]>

Telkom recently unveiled an enormous price reduction on their ever-popular Uncapped LTE Wi-Fi offering by a massive R150 per month! That's right, June saw a drop from the previous price of R449 per month, to a killer low price of R299 per month. Over a 12 month period, that's an incredible saving of R1800!


This too as Telkom broadened their Uncapped LTE product range, which now offers consumers the choice between Uncapped 10Mbps, Uncapped 20Mbps, and Uncapped 30Mbps speeds at different price points.


So the famous Telkom Uncapped LTE deal now comes in the following 6 options:


  • Uncapped LTE 10 Mbps, SIM-Only at R299 per month.
  • Uncapped LTE 10 Mbps, SIM and a D-Link G413K Wi-Fi router at R379 per month. 
  • Uncapped LTE 20 Mbps, SIM-Only at R449 per month.
  • Uncapped LTE 20 Mbps, SIM and a D-Link DWR-957M Wi-Fi router at R529 per month.
  • Uncapped LTE 30 Mbps, SIM-Only at R599 per month.

To ensure that everyone can enjoy the best experience using their internet service, Telkom uncapped data deals are governed by Telkom's Fair Usage Policy which works as follows:
Speed TierFull Speed Cap Throttled to 4 Mbps Throttled to 2 Mbps
10 Mbps
100 GB 100 - 120 GB usage After 120 GB
20 Mbps 500 GB 500 - 550 GB usage After 550 GB
30 Mbps 600 GB 600 - 650 GB usage After 660 GB

To gauge just how well Telkom's new Uncapped LTE data deals compare in the market, take a look at the following table which shows Telkom's Uncapped SIM-Only deal compared with other Uncapped SIM-only deals.

 PackageCompetitor Price
Uncapped LTE 10MbpsTelkom
 R299 per month
Uncapped 10 Mbps 4GMTN R449 per month
Unlimited 4GRain R479 per month
 Uncapped LTE Supersonic R499 per month
Uncapped LTE ProAxxess R779 per month
Anytime Uncapped LTEAfrihost R949 per month

Without any more wasting time, let's take a closer look at what each Telkom Uncapped Wi-Fi data deal includes

Telkom Uncapped LTE
​SIM-Only Deal - 10 Mbps 

R299 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • SIM
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE Sim Only deal simply click here.

The Sim Card included in the Telkom Uncapped LTE Deal
The Sim Card and router included in the Telkom Uncapped LTE Deal

Telkom Uncapped LTE SIM + Router Deal - 10 Mbps

R379 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • SIM + a D-Link G413K Wi-Fi router (Connects up to 32 devices and 4 cabled connections)
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE Sim + Router deal, simply click here.

Telkom Uncapped LTE
​SIM-Only Deal - 20 Mbps 

R449 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • Voice service with 300 on-net voice minutes
  • SIM
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE deal simply click here.

The Sim Card included in the Telkom Uncapped LTE Deal
The Sim Card and router included in the Telkom Uncapped LTE Deal

Telkom Uncapped LTE SIM + Router Deal - 20 Mbps

R529 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • SIM + a D-Link DWR-957M Wi-Fi router (Connects up to 64 devices and 4 cabled connections)
  • Voice service with 300 on-net voice minutes
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE deal, simply click here.

Telkom Uncapped LTE
​SIM-Only Deal - 30 Mbps 

R599 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • Voice service with 300 on-net voice minutes
  • SIM
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE deal simply click here.

The Sim Card included in the Telkom Uncapped LTE Deal
The Sim Card and router included in the Telkom Uncapped LTE Deal

Telkom Uncapped LTE SIM + Router Deal - 30 Mbps

R679 pm 

Includes:

  • Uncapped LTE Broadband 24/7
  • Voice service with 300 on-net voice minutes
  • SIM + a D-Link DWR-957M Wi-Fi router (Connects up to 64 devices and 4 cabled connections)
  • Free delivery to your door
  • Vat incl.

To sign up for this Telkom Uncapped LTE Sim + Router deal, simply click here.

We're certain that you're as impressed with the pricing and inclusions of Telkom's Uncapped Wi-Fi data deals as we are. Sign up today for a truly uncapped product where you can use as much data as you want without worrying about hitting data caps or having to top up.

Sign Me Up
DSL Telecom is an authorised Telkom service provider
]]>Wed, 04 May 2022 13:52:10 +0200<![CDATA[DSL Telecom, the leading Telkom Partner in South Africa]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-The-leading-Telkom-Partner-in-South-AfricaRead about the multiple benefits of dealing with DSL Telecom, the largest post-paid Telkom partner in South Africa!]]>

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals. 

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel. 

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.


Telkom's connectivity stack includes:

  • Telkom Fibre To The Home
  • Telkom Fibre To The Business 
  • Telkom LTE 
  • Telkom Uncapped LTE 
  • Telkom ADSL
  • Telkom Mobile 

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals. 

View Telkom's internet deals here:

3. Laser-fast customer service 

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers. 

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

DSL Telecom Google reviews

4.2 out of 5 stars

DSL Telecom hello peter reviews rating

5 out of 5 stars

DSL Telecom is verified on Snupit

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.
FTTH Internet coverage and installation is south africa

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years. 


Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016 

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017 


DSL Telecom has won numerous awards from Telkom

Popular blogs other people have also read:

]]>Mon, 30 Nov 2020 15:35:15 +0200<![CDATA[Telkom Uncapped LTE - The most popular unlimited wireless data service]]>https://www.dsltelecom.co.za/blogs/post/telkom-uncapped-lte-the-most-popular-unlimited-wireless-data-serviceThis blog is here to give you everything you need to know about the top-selling, best performing and most well known LTE product on the market - let's teach you about Telkom's Uncapped Fixed LTE internet.]]>
This blog is here to give you everything you need to know about the top-selling, best performing and well known LTE product on the market - lets teach you about Telkom's Uncapped LTE internet.

Telkom LTE uses hassle-free mobile technology rather than complicated installation procedures, site assessments and cable installations. Your path to the internet is airborne, straight from your router to your nearest LTE tower.

All delivered to your door, up and running, within 3-5 working days of your successful processed order. That's unlimited entertainment for only R449 per month for 10Mbps Uncapped LTE or R599 per month for 20Mbps Uncapped LTE, and you can include a rent-to-own router for +R70 per month!

Now lets take a look at the advantages of Telkom Uncapped LTE:
🚀 Unlimited data
🔌 No cables are needed
💨 Up to 20Mbps speeds 
☎️ No landline is required
▶️ Plug and play installation
👍 No landlord approvals required
🛠️ No technician is required to setup your internet connection
📱  Sim card can be used in any 4g compatible device - including phones, MiFi's and smart tablets
🌍 Best of all – Telkom’s ever-expanding Fixed LTE network means you’ll find unlimited, uncapped and          speedy internet, where you least expect it.
Why do you need Telkom Uncapped LTE?

Shopping, working, gaming, and streaming - everything has found it's way to the Net. In the quest to experience the best that the World Wide Web has to offer, wouldn't it be better to have an option which guarantees that everyone can live their best lives while saving more on data costs? This is possible with all Telkom's LTE offerings.

With Telkom Uncapped LTE, you can surf, stream, download and game right through the night without ever worrying about running out of data. As long as you're within an LTE-enabled area, you're good to go.

Full Voice service included for free!

This Uncapped LTE deal comes with a full wireless voice service. No fixed-line/landline is required to use this service. 300 On-net minutes (calls to Telkom fixed line or Telkom mobile) are also included. Out-of-bundle voice calls are billed at 70c per minute with per-second billing to all networks. Simply plug a telephone handset into the voice port at the back of the router to make and receive calls easily.


What you can do to get started?

Check your coverage

Telkom's Fixed LTE network coverage is expanding fast, and they are constantly updating their maps. To find out if you’re covered simply head over to this link - www.coveragecheck.co.za, and we’ll check if you can get Fixed LTE. Alternatively, call our sales experts on 087 802 0917.

Wide Telkom LTE Coverage areas
Sign up for internet on your mobile phone

Sign up online

Once you've found out if you can get Telkom LTE service in your area, simply select your desired package and hit 'sign me up' on www.uncappedlte.co.za. You will receive a phone call shortly after to complete your application telephonically and send through RICA documents. 

Delivered to your door

Your LTE will be couriered to you within 3-5 working days after your order has been approved. Make sure you have your ID and proof of residence on hand to present to the courier for RICA purposes. Simply insert your SIM card into your router and turn it on! 

Simply plug and play and start surfing

Visit our Telkom Uncapped LTE page to 
sign up for a Uncapped LTE packages 👇

]]>Fri, 13 Nov 2020 15:27:36 +0200<![CDATA[Fixed Uncapped LTE powered by Telkom]]>https://www.dsltelecom.co.za/blogs/post/fixed-uncapped-lte-powered-by-telkomThis blog is here to give you everything you need to know about the top-selling, best performing and most well know LTE product on the market - let's teach you about Telkom's Uncapped Fixed LTE internet.]]>

DSL Telecom has partnered with Telkom to offer Uncapped LTE internet deals to our customers since 2015!

Perhaps your neighborhood isn’t live for fibre yet, or maybe you’re just not ready to commit to a fibre installation. You could be renting or ending your rental term within a few months  – but you still need a fast, reliable internet connection. If this sounds like you, then Telkom's Fixed Uncapped LTE is probably your best internet option.


Let’s dive right into the essential details about Telkom Uncapped LTE, and what it means for DSL Telecom customers.


What speeds can you expect from Telkom's LTE network?

While the Telkom LTE network is capable of internet speeds up to 90Mbps (given you’re using a router that can support these speeds), Telkom Uncapped LTE is promised an average speed of 10Mbps for most users.

Let's take a look at Telkom Uncapped LTE coverage

The Telkom Uncapped LTE network currently has the widest coverage of any South African Uncapped LTE network. This is good news because it means we can connect more users in more locations than ever before.

To find out if you’re covered simply visit our coverage check Uncapped LTE page and fill in the form on our page www.coveragecheck.co.za. One of our sales specialists will call you back to inform you on what coverage is available to your address.

Sim only LTE contracts or add on a Hauwei LTE router

Rent-to-own Telkom LTE Router

When you sign up for a Telkom Uncapped LTE package, you can choose to include a router. The router comes in an additional cost at R70.00 per month.


This is a Uncapped Telkom LTE compatible wireless router that allows you to connect multiple devices and cable connections.



Value for your money

One of the most exciting things about the Telkom Uncapped LTE deal (aside from the great network coverage) is that you get unlimited data at an affordable price! If you sign up for one of the capped LTE packages, you pay on average R2.70 per GB! 

Take a look for yourself 👉 

Cheapest price per GB on LTE data

When all is said and done

When you choose to take advantage of Telkoms affordable Uncapped LTE deal, sign up through DSL Telecom and experience service like no other! 

Rated 4th on HelloPeter in the telecommunications industry in the whole of South Africa, and an average of 4.6 stars on Google reviews, you'll be guaranteed a great customer experience!

Here is where you can sign up: 

DSL Telecom is an authorised Telkom service provider
]]>Fri, 13 Nov 2020 15:27:36 +0200<![CDATA[9 Tips to use less LTE data]]>https://www.dsltelecom.co.za/blogs/post/9-Tips-to-use-less-LTE-dataHere are 9 simple and effective ways to help you use less data. There is no need to for added costs to top-up your data, if you follow these tips!]]>
We can access the wealth of the world's information from the palm of our hands ... or just stream some Netflix.


But if you do away from an uncapped LTE connection, it can end up costing you. 


Thankfully, there are solutions to this. Through a combination of fiddling with your phone and desktop settings and being a little smarter about how you use data, you can avoid going over your limit. 
👇 Here are 9 tips to help you reduce your LTE data consumption:
#1 : Set a data limit
For users on an internet plan with limited bandwidth, setting how much data you want to use on your PC is a brilliant way to reduce data usage. Let's say your internet plan's data bandwidth is capped at 20GB, and you don't want your PC to use more than 2GB per week, you can set a weekly data limit of 2GB on your computer. That way, you are in total control of your PC's data consumption.

#2 : Use data compressing apps
Various apps use compression technology to reduce your data usage. You might already use some of them, without realising the impact.

Google Chrome is one of the most popular browsers. It has a built-in feature that can significantly reduce data consumption.

When data compression is turned on, all of your traffic is passed through a proxy run by Google. Your data is compressed and optimised before being sent to your phone. This results in lower data consumption and also speeds up the loading of pages without any significant change in web content.

👉To use data compression on Android:
Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Data Saver. There you can tap on the upper right corner to toggle Data Saver on.

Turning data saver ON also implements Chrome’s Safe Browsing System to detect malicious pages and protect you from malware and harmful content. You can revisit that settings panel in Chrome to see how much data you’ve saved over a period.

👉To use data compression on IOS:
Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Bandwidth. There you can tap on the Pre-load web pages option and select Never.

This process can reduce data usage by 50 percent, as it both compresses and minimises HTML, JavaScript and CSS resources. Removing unnecessary whitespace, comments and other metadata not essential to rendering the pages, as Google previously explained.

#3 : Stop apps from automatically syncing 
While you use your phone or desktop, a lot of activity happens in the background. For example, Google Play and Apple's App Store check for updates and your email app looks for new messages. Meanwhile, social media apps push updates to your phone - the list goes on.

All this data adds to your LTE internet usage. We're not even talking about apps updating, just the data and information they sync. Whatever apps you use with a regular requirement for data are costing you money.

👉 How to disable Android app syncing
You can disable some apps that sync at Settings > Apps & notifications. Here you'll find apps that sync various data, such as your contacts. Tap each one and check the data usage - if it's too much, tap Data usage, then disable Background data.

👉 How to disable IPhone app syncing
On iOS, you can disable native apps from syncing via Settings > [Your name/ Apple ID] > iCloud. All you need to do now is tap each service that you don't need to sync.
Almost all apps that require constant syncing will let you manage how data syncs in their individual settings.
#4 : Store music and podcasts on your phone storage
This solution is so useful, you'll wonder why you didn't think of it already. Instead of streaming audio from your preferred online service or app, just download it to your phone before you leave the house.

Most phones and desktops come with enough storage to store a collection of your favourite music.

While you might own a smartphone with low storage, Android phones commonly feature a microSD card slot for expanding space. The only difference is that you should copy the MP3s to this storage, rather than your phone.

Once you're done, use your phone's built-in audio player to enjoy your music---no internet required! Alternatively, upgrading to the paid version of Spotify, Apple Music, and other services lets you download music to your phone.
#5 : Don't stream in HD Video and limit your general use of streaming services

Streaming high definition (HD) video is a chief consumer of LTE data. Just one hour of streaming HD (say, half a movie) can eat through 2GB of data. Some basic plans only offer 5GB for an entire month of usage.

That's before we even start to talk about 2K and 4K video streaming. Mobile and LTE internet is not preferred for anything above HD (1080p) , but with the arrival of 5G, this looks set to change.

If you must stream video, use standard definition (SD) instead. The quality will be poorer, but the data used will be far lower and you'll avoid top-up charges. Plus, streaming in lower definition on a smaller screen will still provide a decent video quality as the pixels are less, and smaller than larger screens. 

Tip: On certain streaming services ( YouTube & DSTV Now ) you can permanently set the maximum resolution.
#6 : Disable geolocation from apps
Some apps will automatically geotag you, it will use a lot of continuous data as the app is constantly updating your location. For some apps there is no need to be geotagged and it will save you a great deal of LTE data.

👉 How to disable location geotag on Android: 
Android phone makers often have custom menus, so the process for doing this might be different on a Google Pixel versus an Android phone made by Samsung or LG. But, it should be relatively similar across devices running Android P, the latest version of Android. Here’s how to stop apps from tracking you on Android:

Open your Settings, tap Advanced. Choose App permissions. Select Location. You’ll see a list of apps that have access to your location. Unlike the iPhone, Android only lets you turn permission on and off, instead of only while using the app. Turn off the apps that do not need to know your location for the app to work correctly. For eg. you might not want to turn off your GPS navigator app as you will need to manually turn it back on every time you would like to use it.

👉 How to disable location geotag on IPhone:
First navigate to your Settings > Privacy. Select Location Services. If you want to completely stop all apps from using your location, turn Location Services off. If you want to manage settings app by app, tap each app and choose “Never” or “While Using.” Make sure apps that don’t need your location, like most games, are set to “Never.” Other apps should be set to track your location only while you’re actively using and inside of that app. There’s no reason an app needs to track you all the time, unless you want to be tracked live without being inside of an app.

Reminder: Some apps need your location to work properly.
#7 : Kick out the malware
Not just the regular apps on your phone or desktop could be using your data, there could be other reasons why the data limit is getting exhausted so often.

Regularly scan your devices for malware with a good antivirus app. Malicious apps might be sucking your bandwidth in the background while sending your precious information to the attackers. Doing so will also help you speed up your devices.
#8 : Disable background app refresh
Prevent your applications from pulling LTE data in the background when you're not actively using them. Apps automatically update, download and refresh in your background. Close them to save a lot of data consumption. Your apps will only refresh when you open them. You can also disable push notifications to save a tiny bit of data.
Go to Settings > General > Background App Refresh > Turn it Off entirely or by selective Apps
#9 : Take advantage of your Night Surfer hours
When downloading large files or updating PC and Console games, do the update during your Telkom LTE Night Surfer hours. Night Surfer data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
These tips should help you reduce your LTE data consumption. Unfortunately, some tips may inhibit the full potential of your devices. Today's devices are capable of amazing performance but this potential is often bound by data limitations. All the more reason to choose an unlimited data plan. Telkom offers 24 hours Uncapped LTE. Included in this plan is a wireless Voice service, so you get unlimited data and 300 on-net minutes.

 Take a look at Telkom's Uncapped LTE packages here 👉 www.uncappedlte.co.za
]]>Wed, 28 Oct 2020 11:15:31 +0200<![CDATA[Learn how to download the Telkom App and to easily check your Telkom Data Balance using your smartphone.]]>https://www.dsltelecom.co.za/blogs/post/Learn-how-to-download-the-Telkom-App-and-to-check-your-Telkom-Data-BalanceTelkom user? Read this blog to find out how to download the Telkom app, how it works and so much more.]]>

Telkom Mobile App - Learn how to download the Telkom App for Android & Apple devices. 

The Telkom mobile app gives you the ability to manage your Telkom LTE, DSL & Fibre accounts from your smartphone.

Allowing you to seamlessly:

  • Check your data and airtime balances

  • Top-up your data and airtime

  • View and pay your outstanding Telkom bills

  • Track any new Telkom orders

  • Find information you need or chat to a consultant for assistance

  • Easily log faults

  • Check any Telkom services

The Telkom mobile app gives you the ability to manage your Telkom LTE, DSL & Fibre accounts from your smartphone.

Here is how to download the Telkom Mobile app onto your smartphone

1. Navigate to the Google Play store if you're an Android user or navigate to the Apple App store if you're an Apple user. You can click on the logos below to quick access to the Google Play Store & Apple App Store.

Navigate to the Apple I-store if you're an apple user and search and download the Telkom app
Navigate to the Google Play store if you're an Android user and search and download the Telkom app

2.  Search for Telkom and look for the blue My Telkom logo. View Screenshot below. 

Locate and install the Telkom app

3.  Install the app.

Here is how to Register via the Telkom App

1. Navigate to the Telkom app and select ''Create Account''.

2. Fill in all your personal details.

3. Select the next button.

4. You will receive a OTP via email. Type in that OTP and select continue.

4.  Registration will then be successful.

Register on the Telkom app and create an account

Here is how to login to the Telkom app (once you have downloaded the app)

1. Open your Telkom App.

2. Fill in your username (email address) and your password.

3. Select ''Sign In''.

Sign In to the Telkom app to manage your Telkom account

Here is how you can easily check your Telkom Data Balance using the Telkom App on your smartphone

1. Navigate to your Telkom app on your smartphone. 

2. Sign into your Telkom account.

3. View the balances of your active Telkom services.

View your Telkom data balance on the Telkom app

In case you had an account but forgot your password, you can simply request for a new password and it will be instantly sent to your email account.

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/

]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[DSL Telecom's Cloud PBX support channels - expert help when you need it]]>https://www.dsltelecom.co.za/blogs/post/Support-channels-for-DSL-Telecom-Cloud-PBXTelkom user? Read this blog to find out how to download the Telkom app, how it works and so much more.]]>
DSL Telecom offers effective help-desk support to our customers on all of our Cloud PBX plans. If you have selected either the Enterprise or Ultimate plan you further benefit from a complete managed service with an assigned Customer Success Manager for an even simpler, worry free solution.

Here are the DSL Telecom support channels that you and your teams can utilise:

Online how-to & solution articles, blogs & videos

DSL Telecom customers can access self-help resources and get the answers they need instantly.


Online resources are included in all plans

Customer Resource Centre

For a speedy fix you can access our customer resource centre, packed with a collection of articles, user guides & tutorials on our Cloud PBX offering

Access Customer Resource Centre

Blog Articles

Here you can find insightful and educational articles related to our telephony, voice & software products


Access Blog

YouTube Channel

Here you can find PBX how-to videos, PBX features explanation videos & PBX walk-through videos


Watch Videos

Ticketing Support

Fear not, we have an award-winning customer support team at your service. Your queries will be responded to within 24 hours.


Ticketing Support is included in all plans

DSL Telecom gives you quick support for all your PBX queries

You can log a support ticket online at https://support.zoho.com/portal/dsltelecomsupport/en/newticket. This will put you in touch with our award-winning customer services team.

Telephonic Support

Get access to our skilled support team over the phone, and get answer to all your queries in real time.


Enterprise & Ultimate Plan: Included for free

Standard Plans: Billed at R950.00 per hour (ex Vat)

Get access to our skilled support team over the phone, and get answer to all your queries in real time.

Call us on 087 802 0917, we are available to chat from Monday to Friday, 08:00 - 17:00.

Remote & On-Site Support

Remote & On-Site support is provided during business hours Monday-Friday 08:00-17:00. (Excludes public holidays). On-Site support can only be used when all remote support attempts to solve an issue have been exhausted. 


Ultimate Plan: Included for free

Enterprise Plan: Billed at R475 per hour (exl. Vat)

Standard Plans:  Billed at R950.00 per hour (exl. Vat)


Remote & On-Site Support can be used for:

  • On-Site hardware and software installations and deployments
  • Integration configurations
  • Training for your team members 
  • Resolving technical issues
  • New site inspections


Customer Success Manager

A dedicated Customer Success Manager that knows your setup and history, so no time is wasted in fixing problems that come up, or moving you to new telephony & voice solutions when you need it. 


Customer Success Managers are included in the Enterprise & Ultimate Plans 


 Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 
 
Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 

Emergency After Hours Support

If your mission-critical services need immediate 24x7 support, we have a support plan built for you. Contact our support team via phone or email anytime, any day for urgent help.


Emergency support is included in the Enterprise & Ultimate Plans 


DSL Telecom will ensure a technician is always on standby to offer emergency support after hours from 17:00pm to 08:00am weekdays and on weekends. Emergency support is only offered for the following:


● Phone system is not functional
● Call forwarding during load shedding
● You are unable to receive and make calls

Please note that after hours support cannot be used for normal support assistance, it is only available to customers that are experiencing severe problems on their system.



SLA Turnaround Times

Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for. Your most critical issues will immediately move to the top of the list.


SLA turnaround times are included in the Enterprise & Ultimate Plans 


Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for

What our clients say

" I just want to take this opportunity to thank the DSL Telecom team for the excellent service they gave me. It has been difficult to get good service during the lockdown, but their consistent communication and delivering on promises has resulted in a smooth process of getting the support I needed. I am grateful and appreciate the two gentlemen who helped me - standout service. Brilliant! "

Jones Ditsela,Founder & Director at Ditsela Incorporated Attorneys

What our clients say

"Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical.''

Brad Munz, Director, Kumoflow

DSL Telecom Crocs PBX Customer
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DSL Telecom Henri's Cloud Phone Customer

​DSL Telecom's Cloud PBX

Want more information about DSL Telecoms modern business cloud phone system? Click the button below.
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Turn your mobile phone and desktop into office extensions with the free Linkus softphone.
]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[[What to do] Relocating premises when you have a Vox Fibre internet service]]>https://www.dsltelecom.co.za/blogs/post/What-to-do-relocating-premises-when-you-have-a-Vox-Fibre-internet-serviceTelkom user? Read this blog to find out how to download the Telkom, how it works and so much more.]]>

So you've found your dream home or have decided to move into a new apartment, but what happens to your existing Vox Fibre internet connection and contract?


Here's some important advice that you need to know.

Unfortunately, your existing fibre internet connection cannot be moved to your new premises. This is because your fibre contract is a fixed line contract which is linked to the physical address that your fibre is installed at and is therefore non-transferable from the original fixed address that you signed up at. 

This is nothing to worry about, we have given advice and support to hundreds of customers in this very situation. 

Here are the 2 options you have when relocating premises when you have a fibre connection:

OPTION #1:  Transfer your internet to the new owner / tenant

When moving out of your house or apartment, you can transfer your current fibre internet to the new owner/ tenant. You can do this at no additional cost. The new owner / tenant moving into your current home will take over the payment of the remaining months of your contract.

Vox Uncapped Internet

OPTION #2: A site move cancellation

a) Cancelling your contract within the 12 month commitment period. 
You will be billed the installation cost of your fibre line by your FNO. (Fibre Network Owner)

To get an indication of what the installation costs are across the various FNOs click here ⬅️.
b) Cancelling your contract at the end of the 12 month commitment period. 

Provide DSL Telecom with 60 days notice before relocating premises, by emailing support@dsltelecom.co.za. We will assist you with your cancellation request. You will not be billed the installation fee if you request your cancellation to occur at the end of your 12 month commitment term.

Vox uncapped Fibre To The Home

Here's what we can do for you

Provide DSL Telecom with 60 days notice before relocating premises by emailing support@dsltelecom.co.za. We'll assist you in applying for a new fibre internet connection at your new premises and we'll process your new fibre internet application directly with Vox. 


Vox will then cancel your existing fibre line on the date you're moving out and create a new contract for your new address. The new contract will be put on standby until you move into your new premises so that when you relocate you will have a new fibre line ready for you at your new premises. The new Vox Fibre contract will start again at 12 months but will include free activation, installation and a fibre router. 

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here 👉 https://service.dsltelecom.co.za/

To view all our Vox uncapped fibre internet packages, go to 👉 www.uncappedfibre.co.za

For more information regarding relocating premises with your Vox Fibre internet service, go to 👉 https://service.dsltelecom.co.za/portal/en/kb/articles/relocating-premises-with-a-vox-fibre-service
]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[Fibre To The Business Vs Fibre To The Home: Which is better for your business? ]]>https://www.dsltelecom.co.za/blogs/post/fibre-to-the-business-vs-fibre-to-the-home-which-is-better-for-your-businessTelkom user? Read this blog to find out how to download the Telkom, how it works and so much more.]]>

The difference between FTTH and FTTB

South Africa's rollout of fibre connectivity has accelerated over the last 2 years and it is now a must have for businesses. With a multitude of businesses switching their connectivity to fibre, a question we get asked often, is which internet service should they get for their business FTTH or FTTB?

This blog will detail why FTTB (fibre to the business) is the best connectivity offering for your business needs. Let's start off by understanding the fundamental differences between fibre to the business and fibre to the home:


Home Fibre - FTTH


Fibre to the home (FTTH) is ideal for a private residence, which will have a less demanding internet requirement. Home fibre internet is more cost effective and all that is needed is a basic setup, however this type of fibre internet can experience more downtime and higher contention.


Business Fibre - FTTB:


Fibre to the business (FTTB) provides internet at scale that can manage a high demand on the internet line. Most businesses require video conferencing, streaming, VoIP calls, and cloud software, which are all dependent on a quality internet connection. This type of fibre is more expensive, but is tailored for large numbers of concurrent users with high demands of internet speed, uptime and contention ratio.


Access to a stable, fast, low-latency link for your business is therefore essential to productivity and is no doubt an asset to your organisation.  

Team of people working in an office on business fibre

​Here are some reasons why you should consider FTTB over an FTTH link: 

Reason 1: Better Contention Ratios

Contention is when various people are connected and competing for the internet on one line. The ideal contention ratio would be 1:1, the lower the contention the better. When your contention ratio is high, it means a lot of people are connecting to the same fibre line as you and this can potentially drag down your broadband speeds. 


Most Business fibre products have a 10:1 contention ratio which is significantly better than those offered with home fibre of a 30:1 ratio depending on the FNO. This means more bandwidth will be available to your business at any time. 


Reason 2: Better Service Level Agreements

SLA's provide certain response and repair time when your fibre is down. FTTH internet products have a best effort SLA resulting in longer turnaround times during unplanned outages.


Business fibre internet products can have a SLA added to it which is called Fibre Plus. Fibre Plus includes removing the FUP, punitive payback for service outages and improved contention ratios. Because of these SLA's business fibre fixes are prioritised over home fibre users, meaning your employees remain online and productive.


Business clients can also opt for a redundancy link, meaning they can choose dual fibre or another connectivity product alongside their business fibre products to ensure automatic failover, should downtime occur. 

Reason 3: 99% Uptime Guaranteed 

Uptime is the percentage of time that you will have broadband service availability in a month. FTTB internet services offer a 99% uptime guarantee and incur a penalty fees if this is not upheld, giving you the peace of mind in terms of service availability.

Reason 4: Symmetrical Speeds

Fibre to the home is either a GPON or AON technology. These technologies usually offer asynchronous line speeds where the download speed is higher than the upload speed. 


Fibre to the business usually offer a full-duplex connection meaning you will have symmetrical line speeds, the same upload and download speeds. This means your employees can upload as fast as they download, which helps eliminate internet bottlenecks, dropped calls, slow uploads and data getting clogged due to lack of available bandwidth in high traffic periods.

In conclusion

Fibre to the business creates a faster, more reliable connection allowing work to flow seamlessly in your business. The right FTTB internet service must come from an FNO and an ISP that can deliver a quality link, provide excellent after sales service, and offer a competitive price.

DSL Telecom is the top Vox and Liquid Intelligent Technologies Partner with over a decade of experience in connecting businesses in SA to the right connectivity solution for their needs. We can offer you a range of FTTB packages to choose from and our coverage covers most metropolitan areas as well as major parts of the country.

Check your business fibre coverage here: www.fibrecheck.co.za

Both Vox and Liquid offer a reliable secure business-grade fibre line at affordable prices.

View Vox FTTB packages here: www.uncappedfibre.co.za/businessfibre

View Liquid Intelligent Technologies business fibre packages here: www.fibrebroadband.co.za


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