DSL Telecom - Blog #TelkomappDSL Telecom - Blog #Telkomapphttps://www.dsltelecom.co.za/blogs/tag/telkomappFri, 17 Apr 2026 03:15:03 -0700http://zoho.com/sites/<![CDATA[DSL Telecom, the leading Telkom Partner in South Africa]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-The-leading-Telkom-Partner-in-South-AfricaRead about the multiple benefits of dealing with DSL Telecom, the largest post-paid Telkom partner in South Africa!]]>

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals. 

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel. 

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.


Telkom's connectivity stack includes:

  • Telkom Fibre To The Home
  • Telkom Fibre To The Business 
  • Telkom LTE 
  • Telkom Uncapped LTE 
  • Telkom ADSL
  • Telkom Mobile 

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals. 

View Telkom's internet deals here:

3. Laser-fast customer service 

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers. 

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

DSL Telecom Google reviews

4.2 out of 5 stars

DSL Telecom hello peter reviews rating

5 out of 5 stars

DSL Telecom is verified on Snupit

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.
FTTH Internet coverage and installation is south africa

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years. 


Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016 

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017 


DSL Telecom has won numerous awards from Telkom

Popular blogs other people have also read:

]]>Mon, 30 Nov 2020 15:35:15 +0200<![CDATA[Learn how to download the Telkom App and to easily check your Telkom Data Balance using your smartphone.]]>https://www.dsltelecom.co.za/blogs/post/Learn-how-to-download-the-Telkom-App-and-to-check-your-Telkom-Data-BalanceTelkom user? Read this blog to find out how to download the Telkom app, how it works and so much more.]]>

Telkom Mobile App - Learn how to download the Telkom App for Android & Apple devices. 

The Telkom mobile app gives you the ability to manage your Telkom LTE, DSL & Fibre accounts from your smartphone.

Allowing you to seamlessly:

  • Check your data and airtime balances

  • Top-up your data and airtime

  • View and pay your outstanding Telkom bills

  • Track any new Telkom orders

  • Find information you need or chat to a consultant for assistance

  • Easily log faults

  • Check any Telkom services

The Telkom mobile app gives you the ability to manage your Telkom LTE, DSL & Fibre accounts from your smartphone.

Here is how to download the Telkom Mobile app onto your smartphone

1. Navigate to the Google Play store if you're an Android user or navigate to the Apple App store if you're an Apple user. You can click on the logos below to quick access to the Google Play Store & Apple App Store.

Navigate to the Apple I-store if you're an apple user and search and download the Telkom app
Navigate to the Google Play store if you're an Android user and search and download the Telkom app

2.  Search for Telkom and look for the blue My Telkom logo. View Screenshot below. 

Locate and install the Telkom app

3.  Install the app.

Here is how to Register via the Telkom App

1. Navigate to the Telkom app and select ''Create Account''.

2. Fill in all your personal details.

3. Select the next button.

4. You will receive a OTP via email. Type in that OTP and select continue.

4.  Registration will then be successful.

Register on the Telkom app and create an account

Here is how to login to the Telkom app (once you have downloaded the app)

1. Open your Telkom App.

2. Fill in your username (email address) and your password.

3. Select ''Sign In''.

Sign In to the Telkom app to manage your Telkom account

Here is how you can easily check your Telkom Data Balance using the Telkom App on your smartphone

1. Navigate to your Telkom app on your smartphone. 

2. Sign into your Telkom account.

3. View the balances of your active Telkom services.

View your Telkom data balance on the Telkom app

In case you had an account but forgot your password, you can simply request for a new password and it will be instantly sent to your email account.

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here - https://service.dsltelecom.co.za/

]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[DSL Telecom's Cloud PBX support channels - expert help when you need it]]>https://www.dsltelecom.co.za/blogs/post/Support-channels-for-DSL-Telecom-Cloud-PBXTelkom user? Read this blog to find out how to download the Telkom app, how it works and so much more.]]>
DSL Telecom offers effective help-desk support to our customers on all of our Cloud PBX plans. If you have selected either the Enterprise or Ultimate plan you further benefit from a complete managed service with an assigned Customer Success Manager for an even simpler, worry free solution.

Here are the DSL Telecom support channels that you and your teams can utilise:

Online how-to & solution articles, blogs & videos

DSL Telecom customers can access self-help resources and get the answers they need instantly.


Online resources are included in all plans

Customer Resource Centre

For a speedy fix you can access our customer resource centre, packed with a collection of articles, user guides & tutorials on our Cloud PBX offering

Access Customer Resource Centre

Blog Articles

Here you can find insightful and educational articles related to our telephony, voice & software products


Access Blog

YouTube Channel

Here you can find PBX how-to videos, PBX features explanation videos & PBX walk-through videos


Watch Videos

Ticketing Support

Fear not, we have an award-winning customer support team at your service. Your queries will be responded to within 24 hours.


Ticketing Support is included in all plans

DSL Telecom gives you quick support for all your PBX queries

You can log a support ticket online at https://support.zoho.com/portal/dsltelecomsupport/en/newticket. This will put you in touch with our award-winning customer services team.

Telephonic Support

Get access to our skilled support team over the phone, and get answer to all your queries in real time.


Enterprise & Ultimate Plan: Included for free

Standard Plans: Billed at R950.00 per hour (ex Vat)

Get access to our skilled support team over the phone, and get answer to all your queries in real time.

Call us on 087 802 0917, we are available to chat from Monday to Friday, 08:00 - 17:00.

Remote & On-Site Support

Remote & On-Site support is provided during business hours Monday-Friday 08:00-17:00. (Excludes public holidays). On-Site support can only be used when all remote support attempts to solve an issue have been exhausted. 


Ultimate Plan: Included for free

Enterprise Plan: Billed at R475 per hour (exl. Vat)

Standard Plans:  Billed at R950.00 per hour (exl. Vat)


Remote & On-Site Support can be used for:

  • On-Site hardware and software installations and deployments
  • Integration configurations
  • Training for your team members 
  • Resolving technical issues
  • New site inspections


Customer Success Manager

A dedicated Customer Success Manager that knows your setup and history, so no time is wasted in fixing problems that come up, or moving you to new telephony & voice solutions when you need it. 


Customer Success Managers are included in the Enterprise & Ultimate Plans 


 Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 
 
Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 

Emergency After Hours Support

If your mission-critical services need immediate 24x7 support, we have a support plan built for you. Contact our support team via phone or email anytime, any day for urgent help.


Emergency support is included in the Enterprise & Ultimate Plans 


DSL Telecom will ensure a technician is always on standby to offer emergency support after hours from 17:00pm to 08:00am weekdays and on weekends. Emergency support is only offered for the following:


● Phone system is not functional
● Call forwarding during load shedding
● You are unable to receive and make calls

Please note that after hours support cannot be used for normal support assistance, it is only available to customers that are experiencing severe problems on their system.



SLA Turnaround Times

Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for. Your most critical issues will immediately move to the top of the list.


SLA turnaround times are included in the Enterprise & Ultimate Plans 


Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for

What our clients say

" I just want to take this opportunity to thank the DSL Telecom team for the excellent service they gave me. It has been difficult to get good service during the lockdown, but their consistent communication and delivering on promises has resulted in a smooth process of getting the support I needed. I am grateful and appreciate the two gentlemen who helped me - standout service. Brilliant! "

Jones Ditsela,Founder & Director at Ditsela Incorporated Attorneys

What our clients say

"Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical.''

Brad Munz, Director, Kumoflow

DSL Telecom Crocs PBX Customer
DSL Telecom the student hub PBX Customer
DSL Telecom Webtickets Phone System Customer
DSL Telecom ifundi cloud phone software Customer
DSL Telecom Top CCTV Cloud Phone Customer
DSL Telecom house me PBX phone softwareCustomer
DSL Telecom Logo homes PBX system Customer
DSL Telecom Henri's Cloud Phone Customer

​DSL Telecom's Cloud PBX

Want more information about DSL Telecoms modern business cloud phone system? Click the button below.
Learn more
Turn your mobile phone and desktop into office extensions with the free Linkus softphone.
]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[[What to do] Relocating premises when you have a Vox Fibre internet service]]>https://www.dsltelecom.co.za/blogs/post/What-to-do-relocating-premises-when-you-have-a-Vox-Fibre-internet-serviceTelkom user? Read this blog to find out how to download the Telkom, how it works and so much more.]]>

So you've found your dream home or have decided to move into a new apartment, but what happens to your existing Vox Fibre internet connection and contract?


Here's some important advice that you need to know.

Unfortunately, your existing fibre internet connection cannot be moved to your new premises. This is because your fibre contract is a fixed line contract which is linked to the physical address that your fibre is installed at and is therefore non-transferable from the original fixed address that you signed up at. 

This is nothing to worry about, we have given advice and support to hundreds of customers in this very situation. 

Here are the 2 options you have when relocating premises when you have a fibre connection:

OPTION #1:  Transfer your internet to the new owner / tenant

When moving out of your house or apartment, you can transfer your current fibre internet to the new owner/ tenant. You can do this at no additional cost. The new owner / tenant moving into your current home will take over the payment of the remaining months of your contract.

Vox Uncapped Internet

OPTION #2: A site move cancellation

a) Cancelling your contract within the 12 month commitment period. 
You will be billed the installation cost of your fibre line by your FNO. (Fibre Network Owner)

To get an indication of what the installation costs are across the various FNOs click here ⬅️.
b) Cancelling your contract at the end of the 12 month commitment period. 

Provide DSL Telecom with 60 days notice before relocating premises, by emailing support@dsltelecom.co.za. We will assist you with your cancellation request. You will not be billed the installation fee if you request your cancellation to occur at the end of your 12 month commitment term.

Vox uncapped Fibre To The Home

Here's what we can do for you

Provide DSL Telecom with 60 days notice before relocating premises by emailing support@dsltelecom.co.za. We'll assist you in applying for a new fibre internet connection at your new premises and we'll process your new fibre internet application directly with Vox. 


Vox will then cancel your existing fibre line on the date you're moving out and create a new contract for your new address. The new contract will be put on standby until you move into your new premises so that when you relocate you will have a new fibre line ready for you at your new premises. The new Vox Fibre contract will start again at 12 months but will include free activation, installation and a fibre router. 

To browse through our collection of articles and user guides or to log a support query with our helpdesk team, click here 👉 https://service.dsltelecom.co.za/

To view all our Vox uncapped fibre internet packages, go to 👉 www.uncappedfibre.co.za

For more information regarding relocating premises with your Vox Fibre internet service, go to 👉 https://service.dsltelecom.co.za/portal/en/kb/articles/relocating-premises-with-a-vox-fibre-service
]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[Fibre To The Business Vs Fibre To The Home: Which is better for your business? ]]>https://www.dsltelecom.co.za/blogs/post/fibre-to-the-business-vs-fibre-to-the-home-which-is-better-for-your-businessTelkom user? Read this blog to find out how to download the Telkom, how it works and so much more.]]>

The difference between FTTH and FTTB

South Africa's rollout of fibre connectivity has accelerated over the last 2 years and it is now a must have for businesses. With a multitude of businesses switching their connectivity to fibre, a question we get asked often, is which internet service should they get for their business FTTH or FTTB?

This blog will detail why FTTB (fibre to the business) is the best connectivity offering for your business needs. Let's start off by understanding the fundamental differences between fibre to the business and fibre to the home:


Home Fibre - FTTH


Fibre to the home (FTTH) is ideal for a private residence, which will have a less demanding internet requirement. Home fibre internet is more cost effective and all that is needed is a basic setup, however this type of fibre internet can experience more downtime and higher contention.


Business Fibre - FTTB:


Fibre to the business (FTTB) provides internet at scale that can manage a high demand on the internet line. Most businesses require video conferencing, streaming, VoIP calls, and cloud software, which are all dependent on a quality internet connection. This type of fibre is more expensive, but is tailored for large numbers of concurrent users with high demands of internet speed, uptime and contention ratio.


Access to a stable, fast, low-latency link for your business is therefore essential to productivity and is no doubt an asset to your organisation.  

Team of people working in an office on business fibre

​Here are some reasons why you should consider FTTB over an FTTH link: 

Reason 1: Better Contention Ratios

Contention is when various people are connected and competing for the internet on one line. The ideal contention ratio would be 1:1, the lower the contention the better. When your contention ratio is high, it means a lot of people are connecting to the same fibre line as you and this can potentially drag down your broadband speeds. 


Most Business fibre products have a 10:1 contention ratio which is significantly better than those offered with home fibre of a 30:1 ratio depending on the FNO. This means more bandwidth will be available to your business at any time. 


Reason 2: Better Service Level Agreements

SLA's provide certain response and repair time when your fibre is down. FTTH internet products have a best effort SLA resulting in longer turnaround times during unplanned outages.


Business fibre internet products can have a SLA added to it which is called Fibre Plus. Fibre Plus includes removing the FUP, punitive payback for service outages and improved contention ratios. Because of these SLA's business fibre fixes are prioritised over home fibre users, meaning your employees remain online and productive.


Business clients can also opt for a redundancy link, meaning they can choose dual fibre or another connectivity product alongside their business fibre products to ensure automatic failover, should downtime occur. 

Reason 3: 99% Uptime Guaranteed 

Uptime is the percentage of time that you will have broadband service availability in a month. FTTB internet services offer a 99% uptime guarantee and incur a penalty fees if this is not upheld, giving you the peace of mind in terms of service availability.

Reason 4: Symmetrical Speeds

Fibre to the home is either a GPON or AON technology. These technologies usually offer asynchronous line speeds where the download speed is higher than the upload speed. 


Fibre to the business usually offer a full-duplex connection meaning you will have symmetrical line speeds, the same upload and download speeds. This means your employees can upload as fast as they download, which helps eliminate internet bottlenecks, dropped calls, slow uploads and data getting clogged due to lack of available bandwidth in high traffic periods.

In conclusion

Fibre to the business creates a faster, more reliable connection allowing work to flow seamlessly in your business. The right FTTB internet service must come from an FNO and an ISP that can deliver a quality link, provide excellent after sales service, and offer a competitive price.

DSL Telecom is the top Vox and Liquid Intelligent Technologies Partner with over a decade of experience in connecting businesses in SA to the right connectivity solution for their needs. We can offer you a range of FTTB packages to choose from and our coverage covers most metropolitan areas as well as major parts of the country.

Check your business fibre coverage here: www.fibrecheck.co.za

Both Vox and Liquid offer a reliable secure business-grade fibre line at affordable prices.

View Vox FTTB packages here: www.uncappedfibre.co.za/businessfibre

View Liquid Intelligent Technologies business fibre packages here: www.fibrebroadband.co.za


]]>Tue, 01 Sep 2020 15:30:03 +0200