DSL Telecom - Blog #telkom fibre internet

FAQs About Changing Your Telkom LTE Internet Deal

Thu, 05 May 2022 15:11:32 +0200

If you're like so many other Telkom LTE internet customers, you may have heard about the possibility of upgrading, downgrading or renewing your LTE deal or even migrating to a Telkom Fibre internet deal. Here we answer all your Frequently Asked Questions so that you can enjoy the benefits of a better internet deal as soon as possible.

Upgrading And Downgrading Your Telkom LTE Deal

How To Upgrade Or Downgrade Your Telkom LTE Package?

You can upgrade or downgrade your Telkom LTE package by visiting www.ltedeals.co.za /renew and selecting the deal you wish to upgrade or downgrade to. A DSL Telecom agent will check your current contract term and see if you are eligible to change your package and determine if any fees are applicable.

Can I Upgrade Or Downgrade My Telkom LTE Internet Deal?

The ability to change your Telkom LTE package depends on how many months you are into your contract or commitment period:

1) If you are 1 - 3 months into your Telkom LTE contract period, you cannot change your package. In this instance, if you want a new deal you will need to take out a new contract.

2) If you are 4 - 21 months into your contract period, you are allowed to change your package. Telkom refers to this as a package migration and we charge an administration fee and a penalty fee to perform the migration which is calculated at the time of the package migration request.

3) If you are in the 22nd month or more of your contract period, you are allowed to change your package. Telkom refers to this as a package renewal and no administration or penalty fees will be charged.

Telkom LTE Deal/Package Change Eligibility Table:

Months Into Contract	Package Change Allowed	Action To Be Taken	Admin Fee	Penalty Fee
1 - 3 months	No	N/A	N/A	N/A
4 - 21 months	Yes	Migration	Yes	Yes
22 months +	Yes	Renewal	No	No

When Can I Upgrade Or Downgrade My LTE Contract?

Your Telkom LTE internet contract can be upgraded or downgraded after 3 consecutive months of your LTE being active and having been successfully billed.

How Long Does It Take To Process My Telkom LTE Internet Upgrade Or Downgrade?

Your new package will be active within 24 hours of successful processing.

Does A Telkom LTE Upgrade, Downgrade, Renewal Or Fibre Migration Extend My Contract Term?

No, your contract will start over again when you upgrade, downgrade, renew or migrate your Telkom LTE deal.

How Do I Check If I Can Upgrade My Telkom LTE Deal?

You are eligible to change your Telkom LTE internet deal 3 months or longer into your contract term. Call DSL Telecom on 087 802 0917 if you would like one of our team members to confirm how many months you are into your contract term.

How Do I Upgrade My Telkom LTE Deal?

You can upgrade your Telkom LTE deal by visiting www.ltedeals.co.za /renew and selecting the deal you wish to upgrade or downgrade to.

Do I Qualify For An Upgrade Telkom?

Your Telkom LTE internet contract can be upgraded or downgraded after 3 consecutive months of your LTE being active and having been successfully billed.

How Do I Migrate To Telkom LTE Internet?

Click here to check your Telkom LTE coverage or if you know that you are covered for Telkom LTE, click here to sign up.

View All LTE Deals

Renewing Your Telkom LTE Deal

When Can I Renew My Telkom LTE Deal?

You have the option of either renewing your current Telkom LTE deal as a Sim-Only renewal or you can renew to a Sim + Router deal. This can be done on the 22nd+ month of your Telkom LTE contract.

How Do I Renew My Telkom LTE Contract?

1. Navigate to www.ltedeals.co.za/renew and select the Telkom LTE package that you would like to renew to.

2. Once we have received your renewal request, a DSL Telecom sales team member will be in touch to complete your renewal order telephonically.

Will My Telkom LTE Data Roll Over To My New LTE Package?

No, your data will not roll over as you will be taking out a new contract.

How Do I Know When My Telkom LTE Contract Commitment Term Ends?

Call DSL Telecom on 087 802 0917 and one of our team members will be able to tell you how far along your Telkom LTE contract is.

Renew My LTE Deal

Migrating Your Telkom LTE To Telkom Fibre

Can I Convert, Upgrade Or Change My LTE Internet Connection To A Fibre Internet Connection?

Yes, you can migrate from your Telkom LTE internet connection to a Telkom Fibre internet connection. You are eligible to migrate to Telkom Fibre if you have had your Telkom LTE package for 6 months and your address is covered for Telkom Fibre.

Migrate My LTE Deal

And there you have it. The answers to your most Frequently Asked Questions about upgrading, downgrading, renewing or migrating your Telkom LTE deal.

Announcement: Telkom Discontinues Copper Services

Wed, 04 May 2022 13:52:10 +0200

Telkom, has recently announced that it will be discontinuing its copper network. This move has significant implications for the future of voice communication in South Africa.

The copper network has been the backbone of voice communication in South Africa for many years. However, with the advent of new technologies such as fibre-optic cables and 5G wireless networks, the use of copper has become increasingly obsolete. Telkom has recognised this and has decided to discontinue its copper network entirely.

It is important to note that the transition away from copper will not be immediate. Telkom has announced a phased approach to discontinuing the network, with plans to complete the process by 2023. In the meantime, customers who still rely on the copper network for their voice communication will need to start planning for the transition to alternative technologies.

In line with Telkom's ongoing efforts to offer their customers the best possible service experience, it will be necessary for copper customers to migrate or upgrade to a newer internet technology. These technologies will not only offer a better experience for customers but will also help Telkom address the challenges they face in relation to copper theft.

Are Telkom landlines being discontinued?

Since Telkom is currently shutting down its copper network, it means that all traditional phone lines and ADSL services will be discontinued.

What are the alternative voice options available ?

The good news is that we at DSL Telecom offer a host of faster and more reliable internet and voice alternatives to Telkom's copper services. Contact DSL Telecom if you want to migrate to a VoIP line, LTE or Fibre.

To Conclude

Telkom's decision to discontinue copper services marks an important milestone in the ongoing evolution of internet technologies. While copper was once a cutting-edge technology, it has been largely surpassed by newer and more advanced options. While the discontinuation of copper may be disruptive for some users in the short term, it ultimately represents an important step forward for South Africa's internet infrastructure and its ability to meet the needs of a growing digital economy.

Please note that after March 2023, Telkom will be unable to guarantee support for copper services.

2020 Partner Award Winner Spotlight: DSL Telecom Is Telkom's Top-Performing Dealer

Fri, 26 Feb 2021 11:31:46 +0200

Against all odds, an award-winning partnership thrives

Since partnering with Telkom in 2016, we at DSL Telecom have evolved to be recognised as the largest post-paid Telkom Authorised Dealer in South Africa and have subsequently won a multitude of awards for our record-breaking internet sales and our outstanding customer service and after-sales support.

2020, despite its unforgettable global challenges, was no exception for our winning ways. It was a year defined by transformation - the way we worked, the way our businesses operated and even how we served our customers had to transform in order to survive the challenges that had been thrown our way. Amongst the chaos though, our organisation managed to excel, staring digital transformation in the eye and shouting “bring it on!”

That being said, we are both exhilarated and incredibly humbled to have been awarded the following 2020 accolades which now grace our ''hall of fame'' of our office here at Waterstone Village, Somerset West :

- Telkom's Top-Performing Dealer for October 2020

- Telkom's Top-Performing Dealer for November 2020

- Telkom's Top-Performing Dealer for Summer 2020

- Telkom's Top-Performing Dealer for the 2020 - 2021 Financial Year

We are proud to be associated with Telkom, a company that has proven over the years to be client-focused and innovative in their approach, not to mention South Africa's leading telecommunications giant.

Interested in Telkom Uncapped LTE? Have a look at our Telkom Uncapped LTE deals here: www.uncappedlte.co.za

Wondering about a Telkom fibre connection? View our Telkom home fibre deals here: www.uncappedfibre.co.za/telkom/openserve

Why an uninterrupted internet connection at home is more critical than ever before

Thu, 24 Dec 2020 11:07:36 +0200

Now more than ever, internet access is a lifeline - not a luxury. Our internet connection at home has become our umbilical cord to the outside world.

The way we worked flipped upside down overnight. Suddenly, everyone's home internet connections were essential - not just for work, but also for online learning, live-streamed events and communication with family and friends.

The importance of internet reliability

Working from home is more than just a trend, a bonus perk, or a temporary fix to the current COVID-19 pandemic. Remote work is here to stay, with many companies transitioning to permanent work-from-home roles. It is the new normal way to work for millions of employees in South Africa and across the world.

As employees adjust and adapt to this new virtual workplace, it has become apparent that the technical requirements will play a major role in the success of work-from-home positions.

As a work-from-home employee, the most important thing that you need to succeed in remote work positions is a strong internet connection. This will allow you to complete your work, collaborate with colleagues and stay in contact with customers and suppliers. Without a decent internet signal, you will probably experience grainy video calls, prolonged download times and many more annoying communication issues.

What type of internet speeds do I need?

The first step to deciding what type of internet connection is best for you(be it fibre, lte, adsl or satellite), is to consider what is absolutely necessary to your work.

Will you need to use Skype, Zoom, or other HD video call platforms?
Will you need to make voice calls to colleagues and customers? (VoIP calls)
Do you need to download or upload large files quickly?
Do you need to watch video content?

click here to see our fibre internet speed guide

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https://tinyurl.com/y746tgh9

Quality, high-speed internet solutions

It's unquestionable that a robust internet connection is vital to successfully working from home. This 2021, you don't have to put up with an erratic internet connection that freezes during your important meetings.

Get a high-speed internet connection through DSL Telecom and start impressing your colleagues and customers. Choose between LTE internet deals, Fibre internet deals, ADSL internet deals, Satellite internet deals or Mobile Data internet packages.

To find out more and see which internet packages are available, visit our website www.dsltelecom.co.za

DSL Telecom, the leading Telkom Partner in South Africa

Mon, 30 Nov 2020 15:35:15 +0200

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals.

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel.

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.

Telkom's connectivity stack includes:

Telkom Fibre To The Home
Telkom Fibre To The Business
Telkom LTE
Telkom Uncapped LTE
Telkom ADSL
Telkom Mobile

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals.

View Telkom's internet deals here:
Uncapped LTE: www.uncappedlte.co.za
Capped LTE: www.ltedeals.co.za
Uncapped Fibre: www.uncappedfibre.co.za/telkom/openserve

3. Laser-fast customer service

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers.

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

4.2 out of 5 stars

5 out of 5 stars

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years.

Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017

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Telkom's Acceptable Use Policy Explained

Fri, 09 Oct 2020 09:19:57 +0200

An Acceptable Use Policy (AUP) is an agreement between a service provider and a service user. It typically

sets out the rules of how the system may be used, and what will happen in the event of non-compliance with these rules.

What type of service providers usually make use of an AUP?

Acceptable Use Policies are typically used by organisations that control systems such as:

Websites
Apps, web apps or other software
Networks

So basically if a system is open to misuse, or if it might cause harm when used carelessly or incorrectly, the owner of that system should have an Acceptable Use Policy in place.

Telkom's AUP

When it comes to the Telkom AUP, Telkom may apply throttling to some of their fixed line (fibre) packages, specifically their Unlimited Home Lite offering during the peak hours of 18:00 - 23:00. The reason for doing this is to manage the number of HD or UHD streams which allows them to offer a more cost-effective product in the market for customers who require less HD or UHD streams.

Customers with Lite data bundles can expect to receive 50% of their allocated data for RTE traffic during peak times. RTE (Real-Time entertainment) includes video streaming and gaming and we'll go into a bit more detail about that shortly.

We think you'll agree that Telkom's Acceptable Use Policy is perfectly acceptable and helps keep their pricing accessible and fair to all customers. Telkom fibre data is premium uncapped and unshaped data with no fair usage policy, ideal for home users with large bandwidth requirements. Telkom fibre also has low latency which is perfect for gaming, voice and video streaming applications.

To view all Telkom's uncapped Fibre deals, click here 👉👉 www.uncapp edfibre.co.za/telkom/openserve