DSL Telecom - Blog #Telkom Data

Telkom's 2022 Uncapped 10Mbps And 20Mbps LTE Fair Usage Policy Explained

Mon, 09 May 2022 10:45:11 +0200

If you're a Telkom Uncapped LTE customer, you may have noticed that even though your Telkom Uncapped wi-fi deal is a truly uncapped product, that it's still subject to an internet fair use policy. This begs the question: what exactly is fair use?

In an effort to ensure all its users enjoy a superior Uncapped LTE experience with fast speeds, Telkom wants to ensure that there are no heavy users that will ruin the experience for other users. Heavy or excessive users are generally those who use peer-to-peer downloads (P2P), NNTP (Network News Transfer Protocol) or file-sharing software. They are usually people who upload and download large files, such as torrented movies and music on a daily basis, reaching their FUP threshold.

These users take up excessive bandwidth, slowing the connection down for everyone else. Throttling restrictions are thus imposed to ensure that the best quality of broadband is available to the maximum number of customers.

Normal web browsing, video and music streaming, email, VoIP and TV/Radio streaming do not fall into the P2P/NNTP category and speed will not be affected. Speed effects are only dependent on the amount of data that you have used.

Telkom's Uncapped LTE Fair Usage Policies

With Telkom's recent introduction of both a 10Mbps and a 20Mbps Uncapped LTE product, their Fair Usage Policy monthly data allocation has been modified slightly and works as follows:

For the Uncapped LTE 10Mbps deal:

Up to 500GB of usage, you will be able to access the network at 10Mbps speed.
After 500GB of usage, you will be able to access the network at a standard 4Mbps speed.
Should you use more than 550GB, Telkom will then reduce the speed to 2Mbps.

For the Uncapped LTE 20Mbps deal:

Up to 600GB of usage, you will be able to access the network at 20Mbps speed.
After 600GB of usage, you will be able to access the network at a standard 4Mbps speed.
Should you use more than 650GB, Telkom will then reduce the speed to 2Mbps

Telkom Uncapped LTE All Hours is a truly Uncapped LTE product where you can use as much data as you want without worrying about hitting data caps or having to top up. We're sure it's now easier to understand that Telkom's Uncapped LTE internet Fair Use Policy is in fact extremely fair and is put into place to protect it's customers.

To view all Telkom's Uncapped LTE deals, click here 👉👉 www.uncappedlte.co.za

How to track your Telkom LTE order

Mon, 25 Apr 2022 11:52:47 +0200

Here you can find the general delivery lead times for Telkom LTE. Scroll down to find a walk-through video showing you how to track your Telkom LTE order.

Once you have placed your Telkom LTE order on www.ltedeals.co.za or www.uncappedlte.co.za, DSL Telecom will submit your application directly to Telkom's back office.

Once Telkom has approved your Telkom LTE application on their system, you will receive a order number and a waybill number, which you can use for tracking purposes. You order will then be handed over to Courier IT for delivery. You can anticipate your Telkom LTE SIM & router (if ordered) to be delivered within 7 - 10 working days, from your order approval date.

To easily track your Telkom order and estimated delivery date, visit Courier IT's website: www.courierit.co.za and enter your tracking/waybill number.

Step 1:
On the CourierIt page, select ' TRACK MY PARCEL '

Step 2:
Enter your waybill number in the designated box.

Step 3:
Details of your parcel will be displayed on the screen.
Here you can see what step in the delivery process your Telkom LTE order is.

NB: It can take up to 2 working days for your order tracking details to populate on Courier IT's website. Upon delivery, the courier will require you to present your ID document and proof of address for RICA purposes.

Once delivered, please allow up to 72 hours from the time the SIM Card is inserted into the desired device for the data to be allocated.

Watch this video for a walk-through demonstration showing you how to Track your Telkom LTE order.

For more information on Telkom Uncapped LTE, visit: www.uncappedlte.co.za

Track my Telkom LTE order

Introducing Telkom's Newest 2TB LTE Data Deal

Mon, 25 Apr 2022 11:52:47 +0200

Since partnering with Telecommunications giant, Telkom, DSL Telecom has been bringing you the best internet deals the South African marketplace has ever seen and this month has been no exception.

In September 2020, Telkom launched their first ever Terabyte data deal, the SIM-only 1TB data deal for R999. At the time, Telkom offered this deal to ensure that people would not run out of data during the lockdown of the Covid-19 pandemic, and wanted to provide customers with larger data packages for less!

How much is 1 TB of data?

Just to give you a sense of scale, 1 Terabyte is 1024 Gigabytes, and will yield over 400 hours of high-quality video or something like 30,000 hours of browsing. Simply put, it’s like getting 30 one-gigabyte data plans per day.

Now almost 20 months later, Telkom has doubled up to a 2 Terabyte LTE deal and slashed the price too! This is indeed a game-changer; with 2048 Gigabytes suitable for devoted gamers, collaborators, movie makers, podcasters and all-round heavy duty users, you can stream music for 10 hours a day, surf the web for 5 hours a day, stream 20 hours of HD video a day and spend 10 hours gaming online.

Telkom's 2TB data deal comes in two options:

SIM-only 2TB LTE data at R699 per month.
2TB LTE data with SIM and a D-Link DWR-956M Wi-Fi router at R769 per month.

Telkom LTE SIM Only Deal

R699 pm

Includes:

2 TB Anytime data with no speed restrictions
SIM
Free delivery to your door
Vat incl.

To sign up for this Telkom LTE deal simply click here.

Telkom LTE SIM + Router Deal

R769 pm

Includes:

2 TB Anytime data with no speed restrictions
SIM + a D-Link DWR-956M Wi-Fi router (Connects up to 64 devices and 4 cabled connections)
Free delivery to your door
Vat incl.

To sign up for this Telkom LTE deal, simply click here.

Take advantage of Telkom's super-affordable 2TB data deal and prepare to be blown away while you work, learn, game, shop online and stream your heart out.

Sign Me Up

DSL Telecom, the leading Telkom Partner in South Africa

Mon, 30 Nov 2020 15:35:15 +0200

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals.

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel.

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.

Telkom's connectivity stack includes:

Telkom Fibre To The Home
Telkom Fibre To The Business
Telkom LTE
Telkom Uncapped LTE
Telkom ADSL
Telkom Mobile

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals.

View Telkom's internet deals here:
Uncapped LTE: www.uncappedlte.co.za
Capped LTE: www.ltedeals.co.za
Uncapped Fibre: www.uncappedfibre.co.za/telkom/openserve

3. Laser-fast customer service

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers.

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

4.2 out of 5 stars

5 out of 5 stars

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years.

Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017

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Telkom Uncapped LTE - The most popular unlimited wireless data service

Fri, 13 Nov 2020 15:27:36 +0200

This blog is here to give you everything you need to know about the top-selling, best performing and well known LTE product on the market - lets teach you about Telkom's Uncapped LTE internet.

Telkom LTE uses hassle-free mobile technology rather than complicated installation procedures, site assessments and cable installations. Your path to the internet is airborne, straight from your router to your nearest LTE tower.

All delivered to your door, up and running, within 3-5 working days of your successful processed order. That's unlimited entertainment for only R449 per month for 10Mbps Uncapped LTE or R599 per month for 20Mbps Uncapped LTE, and you can include a rent-to-own router for +R70 per month!

Now lets take a look at the advantages of Telkom Uncapped LTE:

🚀 Unlimited data
🔌 No cables are needed
💨 Up to 20Mbps speeds
☎️ No landline is required
▶️ Plug and play installation
👍 No landlord approvals required
🛠️ No technician is required to setup your internet connection
📱 Sim card can be used in any 4g compatible device - including phones, MiFi's and smart tablets
🌍 Best of all – Telkom’s ever-expanding Fixed LTE network means you’ll find unlimited, uncapped and speedy internet, where you least expect it.

Why do you need Telkom Uncapped LTE?

Shopping, working, gaming, and streaming - everything has found it's way to the Net. In the quest to experience the best that the World Wide Web has to offer, wouldn't it be better to have an option which guarantees that everyone can live their best lives while saving more on data costs? This is possible with all Telkom's LTE offerings.

With Telkom Uncapped LTE, you can surf, stream, download and game right through the night without ever worrying about running out of data. As long as you're within an LTE-enabled area, you're good to go.

Full Voice service included for free!

This Uncapped LTE deal comes with a full wireless voice service. No fixed-line/landline is required to use this service. 300 On-net minutes (calls to Telkom fixed line or Telkom mobile) are also included. Out-of-bundle voice calls are billed at 70c per minute with per-second billing to all networks. Simply plug a telephone handset into the voice port at the back of the router to make and receive calls easily.

What you can do to get started?

Check your coverage

Telkom's Fixed LTE network coverage is expanding fast, and they are constantly updating their maps. To find out if you’re covered simply head over to this link - www.coveragecheck.co.za, and we’ll check if you can get Fixed LTE. Alternatively, call our sales experts on 087 802 0917.

Sign up online

Once you've found out if you can get Telkom LTE service in your area, simply select your desired package and hit 'sign me up' on www.uncappedlte.co.za. You will receive a phone call shortly after to complete your application telephonically and send through RICA documents.

Delivered to your door

Your LTE will be couriered to you within 3-5 working days after your order has been approved. Make sure you have your ID and proof of residence on hand to present to the courier for RICA purposes. Simply insert your SIM card into your router and turn it on!

Visit our Telkom Uncapped LTE page to

www.u ncappedlte.co.za

Fixed Uncapped LTE powered by Telkom

Fri, 13 Nov 2020 15:27:36 +0200

DSL Telecom has partnered with Telkom to offer Uncapped LTE internet deals to our customers since 2015!

Perhaps your neighborhood isn’t live for fibre yet, or maybe you’re just not ready to commit to a fibre installation. You could be renting or ending your rental term within a few months – but you still need a fast, reliable internet connection. If this sounds like you, then Telkom's Fixed Uncapped LTE is probably your best internet option.

Let’s dive right into the essential details about Telkom Uncapped LTE, and what it means for DSL Telecom customers.

What speeds can you expect from Telkom's LTE network?

While the Telkom LTE network is capable of internet speeds up to 90Mbps (given you’re using a router that can support these speeds), Telkom Uncapped LTE is promised an average speed of 10Mbps for most users.

Let's take a look at Telkom Uncapped LTE coverage

The Telkom Uncapped LTE network currently has the widest coverage of any South African Uncapped LTE network. This is good news because it means we can connect more users in more locations than ever before.

To find out if you’re covered simply visit our coverage check Uncapped LTE page and fill in the form on our page www.coveragecheck.co.za. One of our sales specialists will call you back to inform you on what coverage is available to your address.

Rent-to-own Telkom LTE Router

When you sign up for a Telkom Uncapped LTE package, you can choose to include a router. The router comes in an additional cost at R70.00 per month.

This is a Uncapped Telkom LTE compatible wireless router that allows you to connect multiple devices and cable connections.

Value for your money

One of the most exciting things about the Telkom Uncapped LTE deal (aside from the great network coverage) is that you get unlimited data at an affordable price! If you sign up for one of the capped LTE packages, you pay on average R2.70 per GB!

Take a look for yourself 👉

When all is said and done

When you choose to take advantage of Telkoms affordable Uncapped LTE deal, sign up through DSL Telecom and experience service like no other!

Rated 4th on HelloPeter in the telecommunications industry in the whole of South Africa, and an average of 4.6 stars on Google reviews, you'll be guaranteed a great customer experience!

Here is where you can sign up:

Telkom Uncapped LTE deals: www.uncappedlte.co.za
Telkom LTE deals: www.ltedeals.co.za

9 Tips to use less LTE data

Wed, 28 Oct 2020 11:15:31 +0200

We can access the wealth of the world's information from the palm of our hands ... or just stream some Netflix.

But if you do away from an uncapped LTE connection, it can end up costing you.

Thankfully, there are solutions to this. Through a combination of fiddling with your phone and desktop settings and being a little smarter about how you use data, you can avoid going over your limit.

👇 Here are 9 tips to help you reduce your LTE data consumption:

#1 : Set a data limit

For users on an internet plan with limited bandwidth, setting how much data you want to use on your PC is a brilliant way to reduce data usage. Let's say your internet plan's data bandwidth is capped at 20GB, and you don't want your PC to use more than 2GB per week, you can set a weekly data limit of 2GB on your computer. That way, you are in total control of your PC's data consumption.

#2 : Use data compressing apps

Various apps use compression technology to reduce your data usage. You might already use some of them, without realising the impact.

Google Chrome is one of the most popular browsers. It has a built-in feature that can significantly reduce data consumption.

When data compression is turned on, all of your traffic is passed through a proxy run by Google. Your data is compressed and optimised before being sent to your phone. This results in lower data consumption and also speeds up the loading of pages without any significant change in web content.

👉To use data compression on Android:

Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Data Saver. There you can tap on the upper right corner to toggle Data Saver on.

Turning data saver ON also implements Chrome’s Safe Browsing System to detect malicious pages and protect you from malware and harmful content. You can revisit that settings panel in Chrome to see how much data you’ve saved over a period.

👉To use data compression on IOS:

Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Bandwidth. There you can tap on the Pre-load web pages option and select Never.

This process can reduce data usage by 50 percent, as it both compresses and minimises HTML, JavaScript and CSS resources. Removing unnecessary whitespace, comments and other metadata not essential to rendering the pages, as Google previously explained.

#3 : Stop apps from automatically syncing

While you use your phone or desktop, a lot of activity happens in the background. For example, Google Play and Apple's App Store check for updates and your email app looks for new messages. Meanwhile, social media apps push updates to your phone - the list goes on.

All this data adds to your LTE internet usage. We're not even talking about apps updating, just the data and information they sync. Whatever apps you use with a regular requirement for data are costing you money.

👉 How to disable Android app syncing

You can disable some apps that sync at Settings > Apps & notifications. Here you'll find apps that sync various data, such as your contacts. Tap each one and check the data usage - if it's too much, tap Data usage, then disable Background data.

👉 How to disable IPhone app syncing

On iOS, you can disable native apps from syncing via Settings > [Your name/ Apple ID] > iCloud. All you need to do now is tap each service that you don't need to sync.

Almost all apps that require constant syncing will let you manage how data syncs in their individual settings.

#4 : Store music and podcasts on your phone storage

This solution is so useful, you'll wonder why you didn't think of it already. Instead of streaming audio from your preferred online service or app, just download it to your phone before you leave the house.

Most phones and desktops come with enough storage to store a collection of your favourite music.

While you might own a smartphone with low storage, Android phones commonly feature a microSD card slot for expanding space. The only difference is that you should copy the MP3s to this storage, rather than your phone.

Once you're done, use your phone's built-in audio player to enjoy your music---no internet required! Alternatively, upgrading to the paid version of Spotify, Apple Music, and other services lets you download music to your phone.

#5 : Don't stream in HD Video and limit your general use of streaming services

#6 : Disable geolocation from apps

Some apps will automatically geotag you, it will use a lot of continuous data as the app is constantly updating your location. For some apps there is no need to be geotagged and it will save you a great deal of LTE data.

👉 How to disable location geotag on Android:

Android phone makers often have custom menus, so the process for doing this might be different on a Google Pixel versus an Android phone made by Samsung or LG. But, it should be relatively similar across devices running Android P, the latest version of Android. Here’s how to stop apps from tracking you on Android:

Open your Settings, tap Advanced. Choose App permissions. Select Location. You’ll see a list of apps that have access to your location. Unlike the iPhone, Android only lets you turn permission on and off, instead of only while using the app. Turn off the apps that do not need to know your location for the app to work correctly. For eg. you might not want to turn off your GPS navigator app as you will need to manually turn it back on every time you would like to use it.

👉 How to disable location geotag on IPhone:

First navigate to your Settings > Privacy. Select Location Services. If you want to completely stop all apps from using your location, turn Location Services off. If you want to manage settings app by app, tap each app and choose “Never” or “While Using.” Make sure apps that don’t need your location, like most games, are set to “Never.” Other apps should be set to track your location only while you’re actively using and inside of that app. There’s no reason an app needs to track you all the time, unless you want to be tracked live without being inside of an app.

Reminder: Some apps need your location to work properly.

#7 : Kick out the malware

Not just the regular apps on your phone or desktop could be using your data, there could be other reasons why the data limit is getting exhausted so often.

Regularly scan your devices for malware with a good antivirus app. Malicious apps might be sucking your bandwidth in the background while sending your precious information to the attackers. Doing so will also help you speed up your devices.

#8 : Disable background app refresh

#9 : Take advantage of your Night Surfer hours

When downloading large files or updating PC and Console games, do the update during your Telkom LTE Night Surfer hours. Night Surfer data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.

These tips should help you reduce your LTE data consumption. Unfortunately, some tips may inhibit the full potential of your devices. Today's devices are capable of amazing performance but this potential is often bound by data limitations. All the more reason to choose an unlimited data plan. Telkom offers 24 hours Uncapped LTE. Included in this plan is a wireless Voice service, so you get unlimited data and 300 on-net minutes.

Take a look at Telkom's Uncapped LTE packages here 👉 www.uncappedlte.co.za

Telkom's Uncapped LTE Fair Usage Policy Explained

Wed, 23 Sep 2020 16:03:13 +0200

In a nutshell, a Fair Usage Policy is a policy which is utilised internationally by broadband providers of all types of mobile internet to ensure that every subscriber uses their data in moderation. When subscribers use large amounts of mobile data, other users in the same network can be adversely affected. In order to prevent those few mass-data consumers from eating into the bandwidth of the other users, an internet service provider (ISP) may cap an abuser’s data speed.

Is a Fair Usage Policy actually fair?

Although a Fair Usage Policy may seem unreasonable, the logic behind this measure is practical and fair. ISPs implement a Fair Usage Policy to ensure that everyone can enjoy the best experience using their internet service. These providers may monitor your internet usage and if you go beyond your fair-use limit, they can restrict your network speed accordingly.

Telkom's Uncapped LTE FUP

In terms of the Telkom Uncapped LTE FUP, Telkom reserves the right to apply restrictions on an Uncapped LTE account if a customer ‘s behaviour is deemed to be affecting the user experience of other customers on the Telkom network. Examples of customer behaviour which may compromise Telkom’s network performance include, amongst others, causing congestion, running excessive concurrent internet sessions or accessing excessive bandwidth-intensive protocols such as peer-to-peer.

Restrictions which may be applied include throttling a customer’s throughput speeds and/or shaping a customer’s bandwidth to limit the use of bandwidth-intensive protocols and applications.

Here's what you can expect:

Telkom's SmartBroadband Wireless unlimited (All hours) FUP monthly data allocation is as follows:

Telkom Uncapped LTE 10Mbps	Telkom Uncapped LTE 20Mbps
Up to 500GB of usage, you will be able to access the network at 10Mbps speed. After 500GB you will be able to access the network at a standard 4Mbps speed. Should you use more than 550GB, Telkom will then reduce the speed to 2Mbps	Up to 600GB of usage, you will be able to access the network at 20Mbps speed. After 600GB you will be able to access the network at a standard 4Mbps speed. Should you use more than 650GB, Telkom will then reduce the speed to 2Mbps

So we're sure you'll agree that Telkom's Uncapped LTE Fair Usage Policy is indeed extremely fair and is only in place to protect it's customers.

Telkom Uncapped LTE All Hours is a truly Uncapped LTE product where you can use as much data as you want without worrying about hitting data caps or having to top up.

To view all Telkom's Uncapped LTE deals, click here 👉👉 www.uncappedlte.co.za

How To Easily Get Help From Telkom's Customer Service And Support Channels

Fri, 28 Aug 2020 09:36:30 +0200

Getting support does not need to be complicated, in fact quite the opposite is true for Telkom customers. As a Telkom customer, you have access to multiple service and support channels including self-service tools as well as the options to speak to Telkom via your preferred method of communication so you can get the help you need as quickly as possible.

Communicate Your Way

Give Telkom a call - 081 180 (free from a Telkom mobile phone)

Chat to a virtual assistant online - click here to initiate a chat session 👉 https://www.telkom.co.za/

Send an SMS - 081 160 1820

Get Help - FAQs

Save time and visit Telkom's FAQs section. You don't have to go through the trouble of contacting the customer support team to get answers to simple questions. Browse FAQs over here and see the most commonly asked questions.👉 https://gethelp.telkom.co.za/#/chat/42ce5

Self-Diagnosis Guide

An offline interactive assistant built to help you resolve the most common faults and issues when engaging with Telkom's fixed voice and Broadband services. Now you can identify and fix a problem easily without speaking to an agent or waiting for a technician.

The tool is extremely simple to use, simply download the PDF guide and click on the scenario relevant to you to get advice.

Download Guide

You never have to leave WhatsApp to check basic things on Telkom. Message the customer care WhatsApp number on 0811 601 700 to get data balances, buy bundles and a whole lot more customer care services.

Web Self-Service Portal

View the breakdown of your balance and usage history
Manage your account and pay your bills
Manage your products and top-up bundles

Click here to access the self-service portal 👉 https://selfservice.telkom.co.za/rococo/public/content/interstitial

Web Self-Service Portal

View the breakdown of your balance and usage history
Manage your account and pay your bills
Manage your products and top-up bundles

Click here to access the self-service portal 👉 https://selfservice.telkom.co.za/rococo/public/content/interstitial

Telkom App

Manage both home and mobile accounts from an easy-to-use FREE app

on your smartphone or tablet

View and pay your accounts
Check data and airtime balances
Top-up and buy more data and airtime
Log faults and track orders
Get help with troubleshooting
Change spend limits

As you can see, Telkom's support and service communication channels are pretty comprehensive, so whether you prefer a more traditional method of getting in touch, or rather choose to use a modern platform, getting assistance has never been simpler! 😀

Click below to view Telkom's most popular LTE internet deals:

View LTE Deals

d6 improved their customer experiences with the DSL Telecom Cloud PBX and Zoho CRM integration

Fri, 28 Aug 2020 09:36:30 +0200

Background

d6 is an industry-leading software company that empowers schools and connects people through integrated tech solutions. With their innovative d6 App, they can connect their schools, teachers and parents on one platform. By bridging this communication gap, parents can be more involved in their children’s schooling journey, creating a stronger foundation for our future generations.

The d6 School Communicator is a stand-alone application designed to simplify school-parent communication and includes all the information an engaged parent would need at the touch of a button.

Challenges and Objectives

d6, like most businesses, depends heavily on calls to communicate with prospects and customers. But having their calls and sales in separate entities, they couldn't measure the effectiveness of their calls and how they influenced their sales - or even keep track of who they'd called.

A System With High Interoperability

In addition to making and receiving a large amount of calls, d6 utilised Zoho CRM software to manage relationships with their clients and to stay competitive in the face of constantly changing trends.

They found that time was being unnecessarily wasted in an uncoordinated process of trying to access customer records while on a call and it can be said that the sales process needed to be optimised so that the overall customer experience became more efficient. They wanted to track and store all call activity in their CRM and then have the ability to actively report on all that data and stay on top of opportunities.

An efficient solution was required that would support better communication and information flow between agents and customers, resulting in increased sales, improved handling of customer support and accounting queries, improved customer retention rates and a more favourable impression on their business.

Solution

DSL Telecom's telephony and software departments set up and integrated d6's Cloud PBX system with their Zoho CRM instance so their team could make and attend calls right from their sales software, and measure every call's result against deals. A total of 77 call extensions was set up for their bustling Stellenbosch-based office. They also have call histories under each record, so they'll never lose track of previous conversations.

The main goal of connecting your CRM and your business phone system is to improve your efficiency. Merging communications and CRM tools means your employees will no longer need to switch between apps to make calls to clients.

Given the PBX's native integration with Zoho CRM, the team at d6 gets all the powerful unified communications tools for call efficiency and the key data for relationship building.

Results and Benefits

Streamlined Administrative Efficiency

The DSL Telecom Cloud PBX and Zoho CRM integration has enhanced the whole user experience for d6. With all data accessible in one place, they can see all customer interactions and past transactions in their CRM, as well as calls made and received on their cloud phone system. With all customer data available in one place, they can make better decisions about how to serve their customers.

This world-class integration helps d6 automate their pipelines and recapture productive hours on what really matters.

The team can now enjoy the Click-to-Call feature within Zoho CRM. Also, the contacts will be synchronised in two ways, and new leads will be created automatically in Zoho CRM, preventing them from switching back and forth constantly. Call Popup, Call Journal and more have all contributed to the work efficiency of d6's staff.

Looking Ahead To A New World Of Communication

The integration of d6's DSL Telecom Cloud PBX System and their Zoho CRM has completely changed the way d6 handles communication. Even though they had been using a legacy PBX system for many years, transitioning to the DSL Telecom Cloud PBX System turned out to be frictionless.

With their Cloud Phone System and Zoho CRM integration, d6 has improved the way their team works together and makes sure that everyone has access to the information they need to provide an excellent customer service experience. They have truly witnessed a giant leap in their communication experience and work efficiency.

If you're looking for a modern communication solution that will future-proof your business, it's time to find out what DSL Telecom can do for you.

Book my free evaluation meeting

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