DSL Telecom - Blog #Telkom Customer SupportDSL Telecom - Blog #Telkom Customer Supporthttps://www.dsltelecom.co.za/blogs/tag/telkom-customer-supportSun, 26 Apr 2026 22:55:41 -0700http://zoho.com/sites/<![CDATA[DSL Telecom, the leading Telkom Partner in South Africa]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-The-leading-Telkom-Partner-in-South-AfricaRead about the multiple benefits of dealing with DSL Telecom, the largest post-paid Telkom partner in South Africa!]]>

If you haven’t heard yet, DSL Telecom joined forces with Telkom in 2016 and has subsequently become one of the largest post-paid partners in the country. With Telkom's ever-expanding LTE and Fibre coverage, DSL Telecom has had the opportunity to connect even more customers to better internet deals. 

So, let's dive into what a Telkom Partner is, how it benefits customers and why you should choose DSL Telecom as your Telkom partner.

What is a Telkom Partner?

Telkom primarily uses dealers and partners as part of their sales distribution channel. 

Telkom dealers operate under their own brand or under the Telkom brand. If you are dealing with a Telkom call centre, online channel or even a physical Telkom store, chances are you are dealing with a Telkom dealer/partner.

Always ensure that you are dealing with an authorised Telkom partner when signing up for a Telkom LTE, ADSL or Fibre connection. Telkom partners are trained to provide you with the right information and keep your personal information safe and secure.

5 Benefits of choosing DSL Telecom for your next Telkom internet connection:

1. Full range of products and services

Choosing DSL Telecom will not only give you access to Telkom's full connectivity stack, but also access to DSL Telecom's suite of services including: Zoho Software services and Business Cloud Phone Systems, all backed by rock-solid support.


Telkom's connectivity stack includes:

  • Telkom Fibre To The Home
  • Telkom Fibre To The Business 
  • Telkom LTE 
  • Telkom Uncapped LTE 
  • Telkom ADSL
  • Telkom Mobile 

2. Seamless sign up and installation

DSL Telecom works directly with Telkom's teams and has direct access to Telkom's systems. This means that the application process for our customers is fast and efficient and we can almost-instantly schedule an installation/delivery to get you connected quickly. We also have a direct line of communication with Telkom and are the first to know about special promotions and updates for all of Telkom's products including Telkom fibre internet packages and Telkom LTE internet deals. 

View Telkom's internet deals here:

3. Laser-fast customer service 

Experience an extra layer of customer service with DSL Telecom as a Telkom Partner. You can contact Telkom or DSL Telecom directly to assist you with anything you need. Partnering with Telkom, who is one of the biggest internet service providers in South Africa, offers us better capacity as well as more online access points to better service our customers. 

DSL Telecom's exceptional customer service is backed up with high-star ratings across various review platforms:

4.8 out of 5 stars

DSL Telecom Google reviews

4.2 out of 5 stars

DSL Telecom hello peter reviews rating

5 out of 5 stars

DSL Telecom is verified on Snupit

4. Experts in Connectivity, Telephony & Software

DSL Telecom has been building a unique service culture to offer more than 10 000 customers better deals on internet products in South Africa. We have extensive knowledge in the connectivity, telephony and software landscape in South Africa.

Here is a snapshot of some of the customers we have connected to Telkom products in South Africa since 2016.
FTTH Internet coverage and installation is south africa

5. Largest post-paid & award-winning partner

Since partnering with Telkom in 2016, DSL Telecom has become the largest post-paid Telkom Authorised Partner in South Africa and has subsequently won numerous awards, for exceptional sales & service capabilities.

DSL Telecom is proud to be a Telkom Authorised Partner. Telkom is a company that has proven over the years to be client-focused and innovative in their approach, not to mention having been South Africa's leading telecommunications company for many consecutive years. 


Some of our recent awards & achievements include:

- Top performing LTE Dealer January 2018

- Top performing LTE Dealer November 2017

- Top performing LTE Dealer October 2017

- Gold performing LTE Dealer January 2017

- Gold performing LTE Dealer December 2016

- Gold performing LTE Dealer November 2016 

- Silver performing LTE Dealer October 2016

- Silver performing LTE Deal February 2017 


DSL Telecom has won numerous awards from Telkom

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]]>Mon, 30 Nov 2020 15:35:15 +0200<![CDATA[9 Tips to use less LTE data]]>https://www.dsltelecom.co.za/blogs/post/9-Tips-to-use-less-LTE-dataHere are 9 simple and effective ways to help you use less data. There is no need to for added costs to top-up your data, if you follow these tips!]]>
We can access the wealth of the world's information from the palm of our hands ... or just stream some Netflix.


But if you do away from an uncapped LTE connection, it can end up costing you. 


Thankfully, there are solutions to this. Through a combination of fiddling with your phone and desktop settings and being a little smarter about how you use data, you can avoid going over your limit. 
👇 Here are 9 tips to help you reduce your LTE data consumption:
#1 : Set a data limit
For users on an internet plan with limited bandwidth, setting how much data you want to use on your PC is a brilliant way to reduce data usage. Let's say your internet plan's data bandwidth is capped at 20GB, and you don't want your PC to use more than 2GB per week, you can set a weekly data limit of 2GB on your computer. That way, you are in total control of your PC's data consumption.

#2 : Use data compressing apps
Various apps use compression technology to reduce your data usage. You might already use some of them, without realising the impact.

Google Chrome is one of the most popular browsers. It has a built-in feature that can significantly reduce data consumption.

When data compression is turned on, all of your traffic is passed through a proxy run by Google. Your data is compressed and optimised before being sent to your phone. This results in lower data consumption and also speeds up the loading of pages without any significant change in web content.

👉To use data compression on Android:
Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Data Saver. There you can tap on the upper right corner to toggle Data Saver on.

Turning data saver ON also implements Chrome’s Safe Browsing System to detect malicious pages and protect you from malware and harmful content. You can revisit that settings panel in Chrome to see how much data you’ve saved over a period.

👉To use data compression on IOS:
Open Chrome, tap on the 3-dot menu on the upper right corner, tap on Settings, and scroll down to Bandwidth. There you can tap on the Pre-load web pages option and select Never.

This process can reduce data usage by 50 percent, as it both compresses and minimises HTML, JavaScript and CSS resources. Removing unnecessary whitespace, comments and other metadata not essential to rendering the pages, as Google previously explained.

#3 : Stop apps from automatically syncing 
While you use your phone or desktop, a lot of activity happens in the background. For example, Google Play and Apple's App Store check for updates and your email app looks for new messages. Meanwhile, social media apps push updates to your phone - the list goes on.

All this data adds to your LTE internet usage. We're not even talking about apps updating, just the data and information they sync. Whatever apps you use with a regular requirement for data are costing you money.

👉 How to disable Android app syncing
You can disable some apps that sync at Settings > Apps & notifications. Here you'll find apps that sync various data, such as your contacts. Tap each one and check the data usage - if it's too much, tap Data usage, then disable Background data.

👉 How to disable IPhone app syncing
On iOS, you can disable native apps from syncing via Settings > [Your name/ Apple ID] > iCloud. All you need to do now is tap each service that you don't need to sync.
Almost all apps that require constant syncing will let you manage how data syncs in their individual settings.
#4 : Store music and podcasts on your phone storage
This solution is so useful, you'll wonder why you didn't think of it already. Instead of streaming audio from your preferred online service or app, just download it to your phone before you leave the house.

Most phones and desktops come with enough storage to store a collection of your favourite music.

While you might own a smartphone with low storage, Android phones commonly feature a microSD card slot for expanding space. The only difference is that you should copy the MP3s to this storage, rather than your phone.

Once you're done, use your phone's built-in audio player to enjoy your music---no internet required! Alternatively, upgrading to the paid version of Spotify, Apple Music, and other services lets you download music to your phone.
#5 : Don't stream in HD Video and limit your general use of streaming services

Streaming high definition (HD) video is a chief consumer of LTE data. Just one hour of streaming HD (say, half a movie) can eat through 2GB of data. Some basic plans only offer 5GB for an entire month of usage.

That's before we even start to talk about 2K and 4K video streaming. Mobile and LTE internet is not preferred for anything above HD (1080p) , but with the arrival of 5G, this looks set to change.

If you must stream video, use standard definition (SD) instead. The quality will be poorer, but the data used will be far lower and you'll avoid top-up charges. Plus, streaming in lower definition on a smaller screen will still provide a decent video quality as the pixels are less, and smaller than larger screens. 

Tip: On certain streaming services ( YouTube & DSTV Now ) you can permanently set the maximum resolution.
#6 : Disable geolocation from apps
Some apps will automatically geotag you, it will use a lot of continuous data as the app is constantly updating your location. For some apps there is no need to be geotagged and it will save you a great deal of LTE data.

👉 How to disable location geotag on Android: 
Android phone makers often have custom menus, so the process for doing this might be different on a Google Pixel versus an Android phone made by Samsung or LG. But, it should be relatively similar across devices running Android P, the latest version of Android. Here’s how to stop apps from tracking you on Android:

Open your Settings, tap Advanced. Choose App permissions. Select Location. You’ll see a list of apps that have access to your location. Unlike the iPhone, Android only lets you turn permission on and off, instead of only while using the app. Turn off the apps that do not need to know your location for the app to work correctly. For eg. you might not want to turn off your GPS navigator app as you will need to manually turn it back on every time you would like to use it.

👉 How to disable location geotag on IPhone:
First navigate to your Settings > Privacy. Select Location Services. If you want to completely stop all apps from using your location, turn Location Services off. If you want to manage settings app by app, tap each app and choose “Never” or “While Using.” Make sure apps that don’t need your location, like most games, are set to “Never.” Other apps should be set to track your location only while you’re actively using and inside of that app. There’s no reason an app needs to track you all the time, unless you want to be tracked live without being inside of an app.

Reminder: Some apps need your location to work properly.
#7 : Kick out the malware
Not just the regular apps on your phone or desktop could be using your data, there could be other reasons why the data limit is getting exhausted so often.

Regularly scan your devices for malware with a good antivirus app. Malicious apps might be sucking your bandwidth in the background while sending your precious information to the attackers. Doing so will also help you speed up your devices.
#8 : Disable background app refresh
Prevent your applications from pulling LTE data in the background when you're not actively using them. Apps automatically update, download and refresh in your background. Close them to save a lot of data consumption. Your apps will only refresh when you open them. You can also disable push notifications to save a tiny bit of data.
Go to Settings > General > Background App Refresh > Turn it Off entirely or by selective Apps
#9 : Take advantage of your Night Surfer hours
When downloading large files or updating PC and Console games, do the update during your Telkom LTE Night Surfer hours. Night Surfer data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
These tips should help you reduce your LTE data consumption. Unfortunately, some tips may inhibit the full potential of your devices. Today's devices are capable of amazing performance but this potential is often bound by data limitations. All the more reason to choose an unlimited data plan. Telkom offers 24 hours Uncapped LTE. Included in this plan is a wireless Voice service, so you get unlimited data and 300 on-net minutes.

 Take a look at Telkom's Uncapped LTE packages here 👉 www.uncappedlte.co.za
]]>Wed, 28 Oct 2020 11:15:31 +0200<![CDATA[How To Easily Get Help From Telkom's Customer Service And Support Channels]]>https://www.dsltelecom.co.za/blogs/post/how-to-easily-the-help-from-Telkoms-service-and-support-channelsGet all the guidance, help and contact info you need from the comfort of your home. Apps, platforms, portals and numbers to call.]]>

Getting support does not need to be complicated, in fact quite the opposite is true for Telkom customers. As a Telkom customer, you have access to multiple service and support channels including self-service tools as well as the options to speak to Telkom via your preferred method of communication so you can get the help you need as quickly as possible.

Communicate Your Way

Give Telkom a call - 081 180 (free from a Telkom mobile phone)

Chat to a virtual assistant online - click here to initiate a chat session 👉 https://www.telkom.co.za/

Send an SMS - 081 160 1820

Get Help - FAQs

Save time and visit Telkom's FAQs section. You don't have to go through the trouble of contacting the customer support team to get answers to simple questions. Browse FAQs over here and see the most commonly asked questions.👉  https://gethelp.telkom.co.za/#/chat/42ce5

Self-Diagnosis Guide

An offline interactive assistant built to help you resolve the most common faults and issues when engaging with Telkom's fixed voice and Broadband services. Now you can identify and fix a problem easily without speaking to an agent or waiting for a technician.
The tool is extremely simple to use, simply download the PDF guide and click on the scenario relevant to you to get advice.                       
Download Guide

Whatsapp

You never have to leave WhatsApp to check basic things on Telkom. Message the customer care WhatsApp number on 0811 601 700 to get data balances, buy bundles and a whole lot more customer care services.

Contact Telkom on WhatsApp number 0811 601 700 for customer care services.
Register on Telkom's web self-service portal



Web Self-Service Portal


Register and log on to Telkom's web self-service portal where you can:

  • View the breakdown of your balance and usage history
  • Manage your account and pay your bills
  • Manage your products and top-up bundles

Click here to access the self-service portal 👉  https://selfservice.telkom.co.za/rococo/public/content/interstitial
Web Self-Service Portal


Register and log on to Telkom's web self-service portal where you can:
  • View the breakdown of your balance and usage history
  • Manage your account and pay your bills
  • Manage your products and top-up bundles


Click here to access the self-service portal 👉  https://selfservice.telkom.co.za/rococo/public/content/interstitial
Register on Telkom's mobile app for self-help



Telkom App


Manage both home and mobile accounts from an easy-to-use FREE app

on your smartphone or tablet

  • View and pay your accounts
  • Check data and airtime balances
  • Top-up and buy more data and airtime
  • Log faults and track orders
  • Get help with troubleshooting
  • Change spend limits
Navigate to the Apple app store to download the Telkom app for iOS
Navigate to the Google Play store to download the Telkom app for Android
As you can see, Telkom's support and service communication channels are pretty comprehensive, so whether you prefer a more traditional method of getting in touch, or rather choose to use a modern platform, getting assistance has never been simpler! 😀
Click below to view Telkom's most popular LTE internet deals:
View LTE Deals
]]>Fri, 28 Aug 2020 09:36:30 +0200<![CDATA[d6 improved their customer experiences with the DSL Telecom Cloud PBX and Zoho CRM integration]]>https://www.dsltelecom.co.za/blogs/post/d6_improved_their_customer_experiences_with_the_DSL_Telecom_Cloud_PBX_and_Zoho_CRM_IntegrationGet all the guidance, help and contact info you need from the comfort of your home. Apps, platforms, portals and numbers to call.]]>

Background

d6 is an industry-leading software company that empowers schools and connects people through integrated tech solutions. With their innovative d6 App, they can connect their schools, teachers and parents on one platform. By bridging this communication gap, parents can be more involved in their children’s schooling journey, creating a stronger foundation for our future generations.

The d6 School Communicator is a stand-alone application designed to simplify school-parent communication and includes all the information an engaged parent would need at the touch of a button. 
Screenshots of the d6 School Communicator application

Challenges and Objectives

d6, like most businesses, depends heavily on calls to communicate with prospects and customers. But having their calls and sales in separate entities, they couldn't measure the effectiveness of their calls and how they influenced their sales - or even keep track of who they'd called. 

A System With High Interoperability

In addition to making and receiving a large amount of calls, d6 utilised Zoho CRM software to manage relationships with their clients and to stay competitive in the face of constantly changing trends. 

They found that time was being unnecessarily wasted in an uncoordinated process of trying to access customer records while on a call and it can be said that the sales process needed to be optimised so that the overall customer experience became more efficient. They wanted to track and store all call activity in their CRM and then have the ability to actively report on all that data and stay on top of opportunities.

An efficient solution was required that would support better communication and information flow between agents and customers, resulting in increased sales, improved handling of customer support and accounting queries, improved customer retention rates and a more favourable impression on their business.

Solution

DSL Telecom's telephony and software departments set up and integrated d6's Cloud PBX system with their Zoho CRM instance so their team could make and attend calls right from their sales software, and measure every call's result against deals. A total of 77 call extensions was set up for their bustling Stellenbosch-based office. They also have call histories under each record, so they'll never lose track of previous conversations.

The main goal of connecting your CRM and your business phone system is to improve your efficiency. Merging communications and CRM tools means your employees will no longer need to switch between apps to make calls to clients. 

Given the PBX's native integration with Zoho CRM, the team at d6 gets all the powerful unified communications tools for call efficiency and the key data for relationship building.

Results and Benefits

Streamlined Administrative Efficiency

The DSL Telecom Cloud PBX and Zoho CRM integration has enhanced the whole user experience for d6. With all data accessible in one place, they can see all customer interactions and past transactions in their CRM, as well as calls made and received on their cloud phone system. With all customer data available in one place, they can make better decisions about how to serve their customers.

This world-class integration helps d6 automate their pipelines and recapture productive hours on what really matters.

The team can now enjoy the Click-to-Call feature within Zoho CRM. Also, the contacts will be synchronised in two ways, and new leads will be created automatically in Zoho CRM, preventing them from switching back and forth constantly. Call Popup, Call Journal and more have all contributed to the work efficiency of d6's staff.

Looking Ahead To A New World Of Communication

The integration of d6's DSL Telecom Cloud PBX System and their Zoho CRM has completely changed the way d6 handles communication. Even though they had been using a legacy PBX system for many years, transitioning to the DSL Telecom Cloud PBX System turned out to be frictionless. 


With their Cloud Phone System and Zoho CRM integration, d6 has improved the way their team works together and makes sure that everyone has access to the information they need to provide an excellent customer service experience. They have truly witnessed a giant leap in their communication experience and work efficiency.

If you're looking for a modern communication solution that will future-proof your business, it's time to find out what DSL Telecom can do for you.

Book my free evaluation meeting
Zoho Premium Partner South Africa
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