DSL Telecom - Blog #successplansDSL Telecom - Blog #successplanshttps://www.dsltelecom.co.za/blogs/tag/successplansMon, 04 May 2026 00:17:17 -0700http://zoho.com/sites/<![CDATA[Zoholics South Africa 2021 - Zoho's annual user conference is coming to Cape Town & Johannesburg ]]>https://www.dsltelecom.co.za/blogs/post/zoholics-south-africa-2021-zoho-s-annual-user-conference-is-coming-to-cape-town-johannesburgIn this blog, you will learn all about Zoholics which is Zoho's annual user conference. Discover why you should attend, what you can expect and claim 30% off for your Zoholics South Africa ticket with DSL telecom's promo code.]]>
Zoholics - DSL Telecom - Zoho Premium Partner
Zoholics South Africa 2021 - Zoho's annual user conference

Zoholics is Zoho's annual user conference, a journey for Zoho and DSL Telecom to meet with our Zoho Software users to inform, inspire and educate them on the latest product updates. Through presentations, workshops, demonstrations and discussions with our software product experts, you will gain a greater understanding of Zoho’s integrated suite of business applications.


Zoholics South Africa offers everything that small, medium and large business leaders and experts need to know in order to evolve and advance on their digital transformation journeys.


During this conference Zoho will also showcase new insights into their roadmap for the Africa region and how they plan on utilising cutting edge technology to advance in the country.

Upcoming Events

Zoholics Johannesburg 2021

Zoholics Johannesburg

Hilton Sandton, Gauteng - South Africa


Fri Nov 19, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70


Zoholics Cape Town 2021

Zoholics Cape Town

The Westin, Cape Town - South Africa


Tue Nov 23, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70

Why attend Zoholics South Africa? 

Zoholics is designed to give you the opportunity to learn, network and get the resources to take your teams to the next level. In this event you'll hear about the latest Zoho solutions, get inspired by the visionary keynotes and experience hands-on workshops and one-on-one sessions, and connect with like-minded peers who also use Zoho to drive their businesses.


Here's what you can expect

Zoholics - Product Insights * Demo's

Product Insights and Demos

See Zoho's latest features come to life! Learn how Zoho's business applications can be used to develop businesses from multiple sectors.


What you'll experience:

  • Latest product enhancements and beta-testing features

  • Demonstrations by product experts

  • Top strategies for scaling up business functions

  • Best practices to improve customer satisfaction

Zoholics - Get personal with product experts

Get Personal With Product Experts

Meet one-on-one with Zoho and DSL Telecom experts in order to engage with them.



How you'll engage:

  • Personally meet Zoho's engineers, marketers and business strategists

  • Exclusive one-on-one with Zoho insiders

  • Ask your questions and get expert advise

  • Get best practices for your business workflows

Zoholics - Inspiring guests and partners

Inspiring Guests and Partners

Learn from and be inspired by Zoho's honored guests and distinguished partners at the forefront of technology. 


What you'll learn:

  • Insights on the future trends in the industry

  • Success stories from customers

  • How to upskill your existing workforce

  • How to growth hack your business 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the DSL Telecom Promo Code

Once you have claimed your promo code you will be directed to Zoho's ticket registration page where you can purchase your ticket and apply your promo code on checkout.

How to book your Zoholics South Africa ticket: 

Step 1: Navigate to www.zoholics.dsltelecom.co.za

Step 2: Show your interest by filling in the form

Step 3: Claim your 30% off discount code

Step 4: Book your ticket online with your DSL Telecom Promo Code
Book Your Ticket Online

A few snapshots from Zoholics South Africa 2021 Events

Zoholics South Africa 2021 - Zoho Golf Day - Zoholics Johannesburg 2021 - Zoholics Cape Town 2021

FAQ's 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

Zoholics has limited seats available for these events. If tickets are still available, you can register until one hour before the event starts.

All you need to bring is proof of identification so we can give you your participation badge. 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the 
​DSL Telecom Promo Code

Get Your 30% Off Promo Code Now
]]>Wed, 10 Nov 2021 09:23:33 +0200<![CDATA[6 All-New Zoho CRM Features That You Should Know About]]>https://www.dsltelecom.co.za/blogs/post/6-All-New-Zoho-CRM-releases-that-you-should-know-aboutZoho has always been well-renowned for their frequent technological innovations and feature releases and 2021 has been no exception. Here we showcase our favourite 6 just-launched Zoho CRM features:]]>
Zoho as a leading software provider, has always been well-renowned for their constant technological innovations to their new apps and improvements to their existing apps with frequent feature releases across their entire software suite. 2021 has been no exception. 


Their latest releases come with multiple innovative ways to further examine your customer data, uncover even more interesting trends and more ways to evaluate team and individual performance, to name but a few.
Zoho CRM empowers a global network of over 150,000 businesses in over 180 countries. It helps businesses engage with customers, convert more leads, and grow their revenue by closing more deals

Here we showcase our favourite 6 just-launched Zoho CRM features:

  Subscribe to CRM editions from the mobile ''in app purchases feature'' 

With the Zoho CRM mobile app, you can oversee your sales on the move.

Whether you're a sales rep making calls, a sales manager monitoring the sales pipeline, or a business owner nurturing your business, approach your workday efficiently with a state-of-the-art mobile CRM system.

 

Your mobile CRM app not only covers your CRM software requirements on the go but also helps boost mobile sales productivity with features like search, call, email, check-in, near-me, and notifications. With a highly fluid, interactive interface, offline access, and the ability to sync data across all your devices automatically, Zoho's mobile CRM is perfect for field sales.


You can now upgrade to the Standard, Professional and Enterprise editions from the app settings from your iOS mobile device. You can do so by following the steps demonstrated in the image below. 

1. Go to your Zoho CRM app

2. Navigate to settings

3. Tap ''Upgrade''


How to use Zoho CRM's ''in-app purchases'' feature for iOS

  Introducing Prediction Analytics from Zia

Zia can understand business metrics, analyse it and predict the possible outcome that can help in decision-making and preparing ones business for the future. To substantiate the prediction results, Zia shows the analytics that were taken into consideration to predict an outcome.


With Zoho's new prediction analytics feature from Zia, you can now understand the analytics that Zia took into consideration to predict an outcome and make informed decisions to change the Prediction configuration to achieve more accurate outcomes.

With Zia’s predictions, you never have to guess. Zia scores and sorts your records into different focus groups, so you know how to treat every record. Zia scores your records as a percentage, calculated using win-behavior, the related sales activities, the responsiveness of the lead or prospect, and the time invested. As these scores change, you also understand which sales activity has an impact on your prediction score. 
Prediction analytics will highlight the number of active predictions and the overall accuracy of the predictions and their quality.

  Compare KPIs or targets in Zoho Motivator

Motivator for Zoho CRM inspires healthy, competitive sales by capturing the data from your CRM account to create a competitive environment for your sales team using sales activities. Motivate your team's sales performance via competition and gamification.


Evaluate team, individual, company or time-specific performance to know whether there is an increase or decrease in KPI performance or target parameters. 


For example, the increase or decrease in trend can be viewed by comparing the previous month's or last day's data with that of the current month and present day respectively. Likewise, comparison can be drawn between the current and previous month's performance for a particular field.
Comparing KPIs and Targets using a graph in Zoho Motivator

 Introducing Zone Analysis - a new Dashboard component

Zoho CRM has also introduced a new dashboard component called "Zone Analysis" to provide more detailed analytical insights of business data. Zone analysis distributes data into different zones which are created by taking the parameters in the X and Y axes into consideration. It makes understanding of data easier and make informed decisions.


Use Zone Analysis to understand the business data that requires more attention and those that are doing well with the help of comparative analysis between two parameters.


Zoho CRM offers many analytic tools that help users decode business data into simpler graphical forms that are easy to understand and can be shared with peers across the organisation. One of these tools is Zones, where data points are plotted on a graphical area to represent the most optimal to least optimal conditions in the form of zones.

In Zone Analysis, the darkest zone represents the best or the most optimal data point and the lightest zone indicates the least optimal data point.
You can quickly identify which sales personnel closed the most high value deals and which ones closed fewer high value deals

 Transform your CRM user experience using Canvas

Canvas is a no-code, drag-and-drop design studio built into Zoho CRM where you can create contextual, immersive experiences for your entire team.


Now you can redesign your CRM record detail page with this easy-to-use, drag-and-drop design studio that compliments your business, industry, culture and methods.


The Canvas detail page allows you customise the record detail page to your preference by letting you add background colour to each field, arrange them in a different order, use custom buttons instead of field names, use different font styles and a lot more. This view is available in all the modules, including the custom modules.

 New metrics and charts in Webform Analytics

Web forms simplify the process of capturing visitors or users information from your website into your CRM system. They are designed to automate the importing of data from websites into Zoho CRM. Non-technical users find it easy to design and publish their own web forms.


Web forms are supported for Leads, Contacts, Cases and any other Custom CRM Modules that you have in your account. 


Most of the time, organisations host multiple webpages that help them focus on a wider audience and generate more leads. It is also important to analyse the performance of each web form to understand if they are serving the desired purpose.

Web form analytics help you analyse the performance of the web forms by identifying how well the visitors interact with your web forms and what causes them to drop off.

The new metrics include: 
  • The individual form analytics will display abandon rate in submissions and average time spent.
  • In the field-based analysis, metrics like: Time spent on fields, field correction rate, field drop rate and field filled order will be available.
  • Submission based on the device source will also be available
The overall analytics of your webform can be viewed from the web forms page.


And there there you have it. DSL Telecom's top 6 Zoho CRM enhancements for 2021 so far. If you want to learn more about Zoho CRM and what it can do for your business, get in touch with one of our Zoho Specialists today and book your free Zoho CRM Software Demo.

Book Your Free Zoho CRM Demo
]]>Tue, 02 Nov 2021 16:07:16 +0200<![CDATA[DPO South Africa, SA's biggest payment service provider turned to DSL Telecom to help enhance their Zoho ONE capabilities]]>https://www.dsltelecom.co.za/blogs/post/dpo-south-africa-sa-s-biggest-payment-service-provider-turned-to-dsl-telecom-to-help-enhance-their-zDPO Paygate uses Zoho Software to build defined processes, ideal for their local business. Ultimately allowing them to help unlock their own sales and operations data insights.]]>

About DPO Paygate

DPO South Africa, is a local entity of DPO Group that offers payment solutions. Paygate is their top tier payment gateway, trusted by leading e-commerce businesses, hospitality providers, and merchants of all sizes and industries. Paygate enables companies to accept card, mobile, and other major payment methods from directly within their website, making it easier for them to get paid online.

Zoho One Implementation improves productivity

How DPO SA geared up for growth with Zoho One & DSL Telecom

DPO SA had a shared Zoho system, that ran in conjunction with their Head Office, DPO Group. Running a shared system meant DPO SA experienced reduced business efficiencies. 

To solve this challenge, DPO SA decided to create their own separate Zoho system and build their own defined processes which have been more aligned to their local business model. This allowed them to unlock their local data to gain deeper business insight.

DPO SA enlisted DSL Telecom, a Zoho Premium Partner in South Africa with 8+ years of Zoho implementation experience and support expertise to speed up the implementation and adoption of their new Zoho ONE instance.

DSL Telecom helped DPO SA succeed with Zoho ONE by designing, implementing and launching the following Zoho anchor applications for their business:


Zoho CRM, an online customer relationship management software for managing sales, marketing and support was customised to run the PayGate sales process, show status of services and manage on-boarding of partners. Today, Zoho CRM is used to give DPO employees info about customers and partners all in one place. 


DSL Telecom created blueprints in Zoho CRM, which helped the DPO team process, prioritise and manage the on-boarding of partners and customer requests more effectively. Previously, employees had to move a customer or partner manually down the line. Now, most steps have been automated in Zoho CRM by DSL Telecom's Zoho experts, which gives DPO SA employees more time to focus on sales and partner support. Email templates were also designed and leveraged to increase the efficiency and professionalism of DPO SA's teams. Email templates can be sent on a moments notice or even through automation, ensuring accuracy and on-brand content.

 

Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transforming paper documents while ensuring security and legality. By introducing Zoho Sign, the DPO SA team ensured faster and better turnaround times for signed digital partner contracts. It works completely on the cloud and integrates readily with your everyday apps for a completely seamless signing experience.

 

Introducing new internal processes was the tip of the iceberg for DPO SA, they also wanted new ways of connecting with their customers in order to continue to boost their sales, support and marketing activities. DSL Telecom customised and implemented Zoho Sales IQ, an online chat application which identifies visitors on the DPO SA website, it keeps customers engaged through automation and helps them communicate with DPO SA teams via message and audio call. Zoho CRM and Zoho Sales IQ were also integrated, giving the DPO SA team visibility into how many website visits or chat engagements their customers have over their customer lifespan.

 

Thanks to the help of DSL Telecom, more than 115 DPO SA employees now use Zoho ONE to share and track info about leads, partners and customers better. DPO's SA's journey with Zoho ONE is not over yet, the company plans to continue automating processes and exploring what's possible with the other Zoho applications, using DSL Telecom's Customer Success Package.

Empower your team with DSL Telecom & Zoho

Speak to one of our Zoho Experts today

Speak to an expert
]]>Fri, 27 Aug 2021 16:33:07 +0200<![CDATA[3 easy steps to cancel your Telkom service online]]>https://www.dsltelecom.co.za/blogs/post/3_easy_steps_to_cancel_your_telkom_service_onlineFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

How do I cancel my Telkom subscription? You ask. When switching, upgrading or migrating between services or entirely opting out of the Telkom network, it is necessary to cancel your contract. You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fees may be charged.


If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term. Check if you are eligible to upgrade or renew your Telkom LTE to a better deal here: www.ltedeals.co.za/renew.We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to migrate your existing Telkom LTE service this can easily be done from your 3rd month of your contract commitment term, check if you are eligible to migrate your Telkom LTE to a better deal here: www.ltedeals.co.za/renew. We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to upgrade or renew your existing Telkom Fibre Service, you can do that by simply signing up for your desired package online here: www.fibredeals.co.za/migrate

You can cancel your Telkom contract online with these three easy steps:

Step 1:

Go to www.telkom.co.za and select “Login” on the top right hand corner to login to your “My Telkom” profile. This will take you to the ''Welcome To My Telkom '' page where you can select your login type.

Telkom Customer Portal
Cancelling your Telkom LTE or Fibre service via the customer portal

You will then be directed to the Telkom self-service portal that allows you to manage your Telkom internet services. The self-service portal will enable you to: view your data usage, usage history, top-ups, enable out-of-bundle data and manage your password.

Register or login to your Telkom account.

If you don't have a ''My Telkom'' profile, then select ''Register'' from the login menu to create a Telkom user profile. Follow the 4 step process to create your user account and link your services to your account.

Register to create a Telkom user profile if not already a member.

Step 2:

Once you’re logged in to your Telkom profile, navigate to the dashboard and select the "Manage Products'' option.
Navigate to the ''Manage Products'' section on the Telkom portal

Step 3:

Next, you should navigate to the ''Cancellations'' tab and select ''Start Process'' to initiate the cancellation process. Fill in all the required details. Once done, you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.
Initiate the cancellation process by selecting "Start Process''.
Fill in all the required details on the required fields. Once done you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.

Helpful tips:

  • Once you have submitted your service cancellation request you will receive a reference number. You will need this reference number if ever you need Telkom to follow up on your request.
  • If you have any ISP services with other service providers on your Telkom line, you will need to cancel those services before you submit your request to cancel your Telkom services.
  • Telkom services that are still in their contract phase may incur cancellation penalties.
  • If you wish to have any credit balance refunded to you upon receiving your final bill, please log a dispute with Telkom Billing on 10210.
  • Small and Medium Enterprise (SME) Service Cancellation Process: Submit your cancellation request via email to StocST@telkom.co.za for a fixed line service, or BusinessMobile@telkom.co.za for a mobile service.
  • Deceased Cancellation Process: In order to cancel a service of a deceased person, an email must be sent to Lsdanational@telkomsa.co.za. The following documentation is required: copy of deceased's  ID document, death certificate and the contact details of the person responsible for the deceased's estate.
  • To follow up on the status of your cancellation or to escalate the cancellation process, please contact Telkom directly on the following channels, quoting your cancellation reference number:

    • Call The Call Centre on: 012 311 2473 

When will your cancelled Telkom contract end?

After successfully submitting your cancellation request online, your cancellation order will take 30 days to complete and at the end of the following month you will receive your final bill.


Here is a breakdown of the cancellation process: 
Day 1: The customer submits a contract cancellation contract. 

Day +/-  7: Telkom processes the request presented alongside the supporting documents. 

Normal bill: Telkom sends a regular bill to the client as the cancellation request is processed. 

Day 30: Telkom finalises the cancellation order marking the end of a 30-day notice. 

Day 60: The customer receives the final bill from the company. 

Termination: After clearing the bill, the customer has successfully cancelled their contract with Telkom. 
After clearing your final bill, your contract will have been successfully cancelled with Telkom

If you need to get in touch with Telkom, we have created a blog with all the contact and support channel details you need.
Telkom Support Channels

If you would like to upgrade to fibre, visit: www.uncappedfibre.co.za
If you would like to renew/upgrade or switch to LTE, visit: www.ltedeals.co.za/
]]>Thu, 04 Feb 2021 16:11:49 +0200<![CDATA[DSL Telecom customer reviews: stories from our customers]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-Customer-ReviewsFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

Over 15 000 customers have come to us for a better deal on Telkom LTE deals, Vox Fibre Internet deals, Business Cloud Phone Systems, Business Voice Products, Zoho Implementations and Zoho Support. Read our customer reviews below to find out how our unique service culture has changed their world. 

DSL Telecom has a 4.4 average rating from the 3 major review platforms in South Africa

DSL Telecom customer reviews
Telkom LTE Customer Testimonials
DSL Telecom customer review, image of Sasha Le Grange

Sasha Le Grange - Telkom Uncapped LTE 

" The sign up process for Telkom Uncapped LTE was so easy with DSL Telecom. Thank you so much Adam Botha, he was so efficient at all times. He assisted me with my queries and am so grateful. It was wonderful get connected through DSL Telecom. "
Hello peter review of DSL Telecom from Fisokuhle Gumede. Picture of customer.

Fisokuhle Gumede - Telkom LTE 240GB

" I received my Telkom LTE SIM card and router deal today and I would like to say thank you. I appreciate the very fast service I got from DSL Telecom. I will also recommend your friendly and efficient service to other people. "
DSL Telecom hello peter review from Leonard Mandal

Leonard Mandal - Telkom Uncapped LTE

" I must say DSL Telecom's service was very helpful and supportive. Thank you for handling my questions so quickly and giving me tons of online support resources to use while I waited for your feedback. Exceptional and speedy service from you guys. Highly recommend this company. The sales advisor Keenan was top notch. "

View Telkom LTE Deals
Vox Fibre To The Home Customer Testimonials
DSL telecom review from Nico Ras - Picture of client

Nico Ras - Vox Vuma fibre to the home

" Asking DSL Telecom to help me with my Vox fibre to the home, was the best decision I have made. Talitha helped me and she gave superior service. I was kept in the loop via emails every step of the way. If you want the best service, then you need to go to DSL Telecom. I have zero complaints working with DSL Telecom. "
DSL Telecom Google review from Wandi Ndimande Image

Wandi Ndimande - Vox Frogfoot FTTH

" You rarely get a great service like this nowadays. Natalie Van Rooyen assisted me until the end, responding to all the emails with patience. If DSL Telecom keeps this up, their business is going far because customers are looking for this kind of service. "

Craig Domingo - Vox Octotel uncapped home fibre

" The excellent customer service I've received while using Vox fibre, the responsiveness to line speed queries, coverage queries and communication with regards to routine maintenance, outages and account queries, DSL Telecom's service is head and shoulders above any other ISP's I've been with. "
View Vox Fibre Internet Deals
Zoho Software Services Customer Testimonials

David Randalls -  Zoho Services

" I honestly owe the rapid growth of my business to DSL Telecom's Zoho Software's team for the amazing suggestions and advice in choosing my Zoho Applications. They are always there to provide me with support and assistance. "
Google reviews about DSL Telecom from Justin Surridge

Justin Surridge - Zoho Services

" The level of ongoing support and expert technical advice I've received from DSL Telecom's Zoho Support Team has really been incredible and worth every cent on my exciting Zoho Software journey. "
Review from Yolanda Kirsten on Zoho Software Training " No complaints here"

Yolanda Kirsten - North West University - Zoho Software Training

" The Zoho CRM System training was well presented and perfectly tailored to the needs and questions of our department. My expectations were definitely exceeded and we look forward to to Zoho Desk and Zoho Social training in the very new future. "

View DSL Telecom's Zoho Partner Store
DSL Telecom Cloud PBX
Picture of Brad Munz customer review

Brad Munz - Kumoflow - DSL Telecom Cloud Phone System

'' Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical. ''

Picture of client compliment

Mitch Ferriera - Bevan Group - DSL Telecom PBX System & voice

'' We are really impressed with the savings we've noticed on our telephony expenses since switching over to DSL Telecom cloud phone and voice services. The support has been great, all my queries get answered within a day. '' 

Picture of client compliments

Seth Vögler - Valenture Institute - DSL Telecom Cloud Phone System

'' DSL Telecom's Cloud Phone System has allowed our team to stay operational and connected to our users and customers during the COVID-19 lockdown. This is definitely a service that we will keep forever. ''

View Cloud PBX Packages
Fibre To The Business Customer Testimonials 
Picture of client doing a review about DSL telecom

Gavin Paris - E-boil Systems  - Liquid Business Fibre

I recently upgraded to Liquid fibre to the business and I'm happy to say that my business fibre internet is now stable and really fast. " 

Client testimonial on DSL telecom cloud PBX

Leon Steyn - Preferred Solutions -  Vox FTTB

 '' We have been using DSL Telecom for our Vox Business Fibre and VoIP services for almost 3 years and I would highly recommend their services. Not only is their customer service high quality, the business fibre is very affordable too. " 

Marc Kruger - Top CCTV - Vox Business Fibre

'' Thanks to the DSL Telecom team for the professional service provided. We are really impressed with our Vox Business fibre connection. Great job! "

View Business Fibre Deals

Customers all over South Africa are getting better customer service with DSL Telecom

DSL Telecom Technology Solutions
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We would love to hear from you, tell us about your experience

Leave Your Review
]]>Thu, 04 Feb 2021 16:11:49 +0200