DSL Telecom - Blog #successmanagerDSL Telecom - Blog #successmanagerhttps://www.dsltelecom.co.za/blogs/tag/successmanagerThu, 07 May 2026 01:46:40 -0700http://zoho.com/sites/<![CDATA[Zoholics South Africa 2021 - Zoho's annual user conference is coming to Cape Town & Johannesburg ]]>https://www.dsltelecom.co.za/blogs/post/zoholics-south-africa-2021-zoho-s-annual-user-conference-is-coming-to-cape-town-johannesburgIn this blog, you will learn all about Zoholics which is Zoho's annual user conference. Discover why you should attend, what you can expect and claim 30% off for your Zoholics South Africa ticket with DSL telecom's promo code.]]>
Zoholics - DSL Telecom - Zoho Premium Partner
Zoholics South Africa 2021 - Zoho's annual user conference

Zoholics is Zoho's annual user conference, a journey for Zoho and DSL Telecom to meet with our Zoho Software users to inform, inspire and educate them on the latest product updates. Through presentations, workshops, demonstrations and discussions with our software product experts, you will gain a greater understanding of Zoho’s integrated suite of business applications.


Zoholics South Africa offers everything that small, medium and large business leaders and experts need to know in order to evolve and advance on their digital transformation journeys.


During this conference Zoho will also showcase new insights into their roadmap for the Africa region and how they plan on utilising cutting edge technology to advance in the country.

Upcoming Events

Zoholics Johannesburg 2021

Zoholics Johannesburg

Hilton Sandton, Gauteng - South Africa


Fri Nov 19, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70


Zoholics Cape Town 2021

Zoholics Cape Town

The Westin, Cape Town - South Africa


Tue Nov 23, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70

Why attend Zoholics South Africa? 

Zoholics is designed to give you the opportunity to learn, network and get the resources to take your teams to the next level. In this event you'll hear about the latest Zoho solutions, get inspired by the visionary keynotes and experience hands-on workshops and one-on-one sessions, and connect with like-minded peers who also use Zoho to drive their businesses.


Here's what you can expect

Zoholics - Product Insights * Demo's

Product Insights and Demos

See Zoho's latest features come to life! Learn how Zoho's business applications can be used to develop businesses from multiple sectors.


What you'll experience:

  • Latest product enhancements and beta-testing features

  • Demonstrations by product experts

  • Top strategies for scaling up business functions

  • Best practices to improve customer satisfaction

Zoholics - Get personal with product experts

Get Personal With Product Experts

Meet one-on-one with Zoho and DSL Telecom experts in order to engage with them.



How you'll engage:

  • Personally meet Zoho's engineers, marketers and business strategists

  • Exclusive one-on-one with Zoho insiders

  • Ask your questions and get expert advise

  • Get best practices for your business workflows

Zoholics - Inspiring guests and partners

Inspiring Guests and Partners

Learn from and be inspired by Zoho's honored guests and distinguished partners at the forefront of technology. 


What you'll learn:

  • Insights on the future trends in the industry

  • Success stories from customers

  • How to upskill your existing workforce

  • How to growth hack your business 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the DSL Telecom Promo Code

Once you have claimed your promo code you will be directed to Zoho's ticket registration page where you can purchase your ticket and apply your promo code on checkout.

How to book your Zoholics South Africa ticket: 

Step 1: Navigate to www.zoholics.dsltelecom.co.za

Step 2: Show your interest by filling in the form

Step 3: Claim your 30% off discount code

Step 4: Book your ticket online with your DSL Telecom Promo Code
Book Your Ticket Online

A few snapshots from Zoholics South Africa 2021 Events

Zoholics South Africa 2021 - Zoho Golf Day - Zoholics Johannesburg 2021 - Zoholics Cape Town 2021

FAQ's 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

Zoholics has limited seats available for these events. If tickets are still available, you can register until one hour before the event starts.

All you need to bring is proof of identification so we can give you your participation badge. 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the 
​DSL Telecom Promo Code

Get Your 30% Off Promo Code Now
]]>Wed, 10 Nov 2021 09:23:33 +0200<![CDATA[6 All-New Zoho CRM Features That You Should Know About]]>https://www.dsltelecom.co.za/blogs/post/6-All-New-Zoho-CRM-releases-that-you-should-know-aboutZoho has always been well-renowned for their frequent technological innovations and feature releases and 2021 has been no exception. Here we showcase our favourite 6 just-launched Zoho CRM features:]]>
Zoho as a leading software provider, has always been well-renowned for their constant technological innovations to their new apps and improvements to their existing apps with frequent feature releases across their entire software suite. 2021 has been no exception. 


Their latest releases come with multiple innovative ways to further examine your customer data, uncover even more interesting trends and more ways to evaluate team and individual performance, to name but a few.
Zoho CRM empowers a global network of over 150,000 businesses in over 180 countries. It helps businesses engage with customers, convert more leads, and grow their revenue by closing more deals

Here we showcase our favourite 6 just-launched Zoho CRM features:

  Subscribe to CRM editions from the mobile ''in app purchases feature'' 

With the Zoho CRM mobile app, you can oversee your sales on the move.

Whether you're a sales rep making calls, a sales manager monitoring the sales pipeline, or a business owner nurturing your business, approach your workday efficiently with a state-of-the-art mobile CRM system.

 

Your mobile CRM app not only covers your CRM software requirements on the go but also helps boost mobile sales productivity with features like search, call, email, check-in, near-me, and notifications. With a highly fluid, interactive interface, offline access, and the ability to sync data across all your devices automatically, Zoho's mobile CRM is perfect for field sales.


You can now upgrade to the Standard, Professional and Enterprise editions from the app settings from your iOS mobile device. You can do so by following the steps demonstrated in the image below. 

1. Go to your Zoho CRM app

2. Navigate to settings

3. Tap ''Upgrade''


How to use Zoho CRM's ''in-app purchases'' feature for iOS

  Introducing Prediction Analytics from Zia

Zia can understand business metrics, analyse it and predict the possible outcome that can help in decision-making and preparing ones business for the future. To substantiate the prediction results, Zia shows the analytics that were taken into consideration to predict an outcome.


With Zoho's new prediction analytics feature from Zia, you can now understand the analytics that Zia took into consideration to predict an outcome and make informed decisions to change the Prediction configuration to achieve more accurate outcomes.

With Zia’s predictions, you never have to guess. Zia scores and sorts your records into different focus groups, so you know how to treat every record. Zia scores your records as a percentage, calculated using win-behavior, the related sales activities, the responsiveness of the lead or prospect, and the time invested. As these scores change, you also understand which sales activity has an impact on your prediction score. 
Prediction analytics will highlight the number of active predictions and the overall accuracy of the predictions and their quality.

  Compare KPIs or targets in Zoho Motivator

Motivator for Zoho CRM inspires healthy, competitive sales by capturing the data from your CRM account to create a competitive environment for your sales team using sales activities. Motivate your team's sales performance via competition and gamification.


Evaluate team, individual, company or time-specific performance to know whether there is an increase or decrease in KPI performance or target parameters. 


For example, the increase or decrease in trend can be viewed by comparing the previous month's or last day's data with that of the current month and present day respectively. Likewise, comparison can be drawn between the current and previous month's performance for a particular field.
Comparing KPIs and Targets using a graph in Zoho Motivator

 Introducing Zone Analysis - a new Dashboard component

Zoho CRM has also introduced a new dashboard component called "Zone Analysis" to provide more detailed analytical insights of business data. Zone analysis distributes data into different zones which are created by taking the parameters in the X and Y axes into consideration. It makes understanding of data easier and make informed decisions.


Use Zone Analysis to understand the business data that requires more attention and those that are doing well with the help of comparative analysis between two parameters.


Zoho CRM offers many analytic tools that help users decode business data into simpler graphical forms that are easy to understand and can be shared with peers across the organisation. One of these tools is Zones, where data points are plotted on a graphical area to represent the most optimal to least optimal conditions in the form of zones.

In Zone Analysis, the darkest zone represents the best or the most optimal data point and the lightest zone indicates the least optimal data point.
You can quickly identify which sales personnel closed the most high value deals and which ones closed fewer high value deals

 Transform your CRM user experience using Canvas

Canvas is a no-code, drag-and-drop design studio built into Zoho CRM where you can create contextual, immersive experiences for your entire team.


Now you can redesign your CRM record detail page with this easy-to-use, drag-and-drop design studio that compliments your business, industry, culture and methods.


The Canvas detail page allows you customise the record detail page to your preference by letting you add background colour to each field, arrange them in a different order, use custom buttons instead of field names, use different font styles and a lot more. This view is available in all the modules, including the custom modules.

 New metrics and charts in Webform Analytics

Web forms simplify the process of capturing visitors or users information from your website into your CRM system. They are designed to automate the importing of data from websites into Zoho CRM. Non-technical users find it easy to design and publish their own web forms.


Web forms are supported for Leads, Contacts, Cases and any other Custom CRM Modules that you have in your account. 


Most of the time, organisations host multiple webpages that help them focus on a wider audience and generate more leads. It is also important to analyse the performance of each web form to understand if they are serving the desired purpose.

Web form analytics help you analyse the performance of the web forms by identifying how well the visitors interact with your web forms and what causes them to drop off.

The new metrics include: 
  • The individual form analytics will display abandon rate in submissions and average time spent.
  • In the field-based analysis, metrics like: Time spent on fields, field correction rate, field drop rate and field filled order will be available.
  • Submission based on the device source will also be available
The overall analytics of your webform can be viewed from the web forms page.


And there there you have it. DSL Telecom's top 6 Zoho CRM enhancements for 2021 so far. If you want to learn more about Zoho CRM and what it can do for your business, get in touch with one of our Zoho Specialists today and book your free Zoho CRM Software Demo.

Book Your Free Zoho CRM Demo
]]>Tue, 02 Nov 2021 16:07:16 +0200<![CDATA[DPO South Africa, SA's biggest payment service provider turned to DSL Telecom to help enhance their Zoho ONE capabilities]]>https://www.dsltelecom.co.za/blogs/post/dpo-south-africa-sa-s-biggest-payment-service-provider-turned-to-dsl-telecom-to-help-enhance-their-zDPO Paygate uses Zoho Software to build defined processes, ideal for their local business. Ultimately allowing them to help unlock their own sales and operations data insights.]]>

About DPO Paygate

DPO South Africa, is a local entity of DPO Group that offers payment solutions. Paygate is their top tier payment gateway, trusted by leading e-commerce businesses, hospitality providers, and merchants of all sizes and industries. Paygate enables companies to accept card, mobile, and other major payment methods from directly within their website, making it easier for them to get paid online.

Zoho One Implementation improves productivity

How DPO SA geared up for growth with Zoho One & DSL Telecom

DPO SA had a shared Zoho system, that ran in conjunction with their Head Office, DPO Group. Running a shared system meant DPO SA experienced reduced business efficiencies. 

To solve this challenge, DPO SA decided to create their own separate Zoho system and build their own defined processes which have been more aligned to their local business model. This allowed them to unlock their local data to gain deeper business insight.

DPO SA enlisted DSL Telecom, a Zoho Premium Partner in South Africa with 8+ years of Zoho implementation experience and support expertise to speed up the implementation and adoption of their new Zoho ONE instance.

DSL Telecom helped DPO SA succeed with Zoho ONE by designing, implementing and launching the following Zoho anchor applications for their business:


Zoho CRM, an online customer relationship management software for managing sales, marketing and support was customised to run the PayGate sales process, show status of services and manage on-boarding of partners. Today, Zoho CRM is used to give DPO employees info about customers and partners all in one place. 


DSL Telecom created blueprints in Zoho CRM, which helped the DPO team process, prioritise and manage the on-boarding of partners and customer requests more effectively. Previously, employees had to move a customer or partner manually down the line. Now, most steps have been automated in Zoho CRM by DSL Telecom's Zoho experts, which gives DPO SA employees more time to focus on sales and partner support. Email templates were also designed and leveraged to increase the efficiency and professionalism of DPO SA's teams. Email templates can be sent on a moments notice or even through automation, ensuring accuracy and on-brand content.

 

Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transforming paper documents while ensuring security and legality. By introducing Zoho Sign, the DPO SA team ensured faster and better turnaround times for signed digital partner contracts. It works completely on the cloud and integrates readily with your everyday apps for a completely seamless signing experience.

 

Introducing new internal processes was the tip of the iceberg for DPO SA, they also wanted new ways of connecting with their customers in order to continue to boost their sales, support and marketing activities. DSL Telecom customised and implemented Zoho Sales IQ, an online chat application which identifies visitors on the DPO SA website, it keeps customers engaged through automation and helps them communicate with DPO SA teams via message and audio call. Zoho CRM and Zoho Sales IQ were also integrated, giving the DPO SA team visibility into how many website visits or chat engagements their customers have over their customer lifespan.

 

Thanks to the help of DSL Telecom, more than 115 DPO SA employees now use Zoho ONE to share and track info about leads, partners and customers better. DPO's SA's journey with Zoho ONE is not over yet, the company plans to continue automating processes and exploring what's possible with the other Zoho applications, using DSL Telecom's Customer Success Package.

Empower your team with DSL Telecom & Zoho

Speak to one of our Zoho Experts today

Speak to an expert
]]>Fri, 27 Aug 2021 16:33:07 +0200<![CDATA[7 vital criteria to consider when selecting a CRM system for South African businesses]]>https://www.dsltelecom.co.za/blogs/post/7-vital-criteria-to-consider-when-selecting-a-CRM-system-for-South-African-businessesIt’s important to choose the right CRM system with capabilities that suit your business needs. That's why we wrote this blog - to provide you with the essential information you need to make the best decision possible when choosing a CRM system for your organisation.]]>

When it comes to customer relationship management (CRM), it’s important to choose the right CRM system with capabilities that suit your business before embarking on your selection process.

  

No matter what size your company is, or the industry you operate in, the correct CRM software will help you stay competitive by allowing you to:

    • Keep track of all your interactions with all your customers
    • Consolidate all your customer data into one easy-to-access location
    • Maintain powerful customer relationships with greater and faster communication
    • Sell more products and services
    • Improve your processes 
    • Enhance communication between sales and marketing teams
    • Acquire new customers and retain existing customers
    • Refine your customer segmentation process

As you've probably realised, selecting the perfect CRM system is no simple process.


The challenge lies not only in the fact that there are so many potential CRM solutions and technologies to choose from, but you also have to consider CRM system deployment options, ability to customise, cost, scalability, and business value, before you make your choice.

  

That‘s precisely why we created this blog—to provide you with the essential information you need to make the best decision possible for your organisation. 


Consider the 7 following criteria when selecting a CRM software: 

Questions to ask when considering CRM software

1. User-friendly software is important


Your employees will need to work with your CRM on a daily basis, so you should emphasise the importance of the user experience during the selection process. Regardless of the number of features your system guarantees, if your system is not user-friendly, your staff won’t be able to maximise the full benefits, leaving them discouraged and resistant to the software change, causing delays and affecting productivity. Make sure you select a system that’s accessible and easy-to-use. 


- Ask these questions during your demo: 

  • How easy is it to use the software interface? 
  • How long does it take to adjust to the software? 
  • Can the interface be customised to more closely match the needs of my organisation? 
  • What type of software documentation and training will be provided? 

2. Ensure that there is a local partner for Support, Consultation, Training and Implementation

Since a CRM application is such a major investment, it's critical to implement and maintain it effectively. Your software consultant or customer success manager will be a good resource for technical queries or for other questions that may arise. In addition, you may still need to rely on the consultant to assist you with modifications later down the line. Therefore, ensure your consultant is a certified South African partner.


- Here are some important questions to ask regarding support for your CRM software: 

  • How quickly are support calls handled? 
  • Is there an SLA agreement? 
  • What options are available for after-hours questions or concerns? 
  • Are there customer service plans available? 
  • What level of support can I expect?


3. Flexible reporting

Look for a system with the capability to produce the reports your organisation requires. When reviewing your options, find out if customised reports can be created with minimum time and effort, or even automatically updated. Also, find out if the system will allow you to manipulate the data according to your business's needs. Your CRM system needs to show you reports of your data in graphs and statistics that make sense for your business.


- Here are some important questions to ask about reports in your CRM software: 

  • How quickly are reports generated? 
  • Can reports in the CRM system she shared and exported?
  • It is possible to customise the report dashboard? 
  • Can reports be embedded to third-party dashboards?
  • Are there analytics features?


4. Are growth and scalability supported?

A good software company invests heavily in engineering and develops new product features and enhancements regularly. It stays abreast of new technologies and makes sure that its customers do too. Often, software upgrades cost far less than the retail price of the full program. Some CRM vendors even provide upgrades within their support programs. A superior CRM software manufacturer will provide product upgrades at reasonable prices or as part of a yearly service agreement. It is imperative to have a CRM software that grows with your business. 


5. Does the price of the CRM system fit your budget?

Remember that your CRM system is a business investment. As such, your return on investment (ROI) should be a major component in determining which CRM system you select and how you choose to deploy it. Spending too little could result in an inadequate system that does not meet the needs of your customers or your organisation, while overspending may put your business at risk. If you are honest with your reseller about the factors that will ultimately influence your decision, you should be able to make an informed decision that fits comfortably within your budget.


6. Adopt a highly customisable CRM

A truly customisable solution should be adaptable to fit the needs of your business, such as modifications to fields, buttons and sales cycle processes and managing complex data sets and layouts. For adaption, growth and prospective strategies, focus on getting a CRM System that is a highly adaptable and enables businesses of all sizes and industries to create a platform perfectly tailored to their teams’ processes and unique business needs.


- Questions you should be asking: 

  • Does the software allow you to modify and customise all aspects of the CRM system? 
  • Are the customisation tools easy-to-use? 
  • Do you have the ability to create and modify fields, screens, buttons, tables, views, script, and security settings on the go?


7. Does the CRM software integrate smoothly with the programs you are already using?

A great CRM platform needs to be able to work in harmony with your existing applications. This is one of the most important things to consider when choosing a CRM for your business. You’re not buying a CRM application as yet another item to add to your collection of different work systems. You’re buying it to help streamline and integrate your business operations!  It is important to list the third-party software that your company currently uses and look into CRMs that offer the relevant integration tools. 


Pro Tip: In order to ensure you're making the right choice for your business, many CRM systems offer a free trial for a sufficient period of time. In this period, you’ll be able to understand if the CRM system match your requirements.


DSL Telecom is Zoho Premium Partner

Zoho Software is expanding in South Africa

In 2020, the leading global cloud business software provider, Zoho, announced its plans to expand its footprints in South Africa in order to help African businesses in their digital transformation journey. 

DSL Telecom is a South African Zoho Premium Partner. Zoho CRM System covers all of the above criteria and more! Zoho CRM Software empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the world’s favourite Customer Relationship Management software.


Try your Zoho CRM Free Trial today:

Start My Free Trial
]]>Fri, 11 Dec 2020 10:54:32 +0200