DSL Telecom - Blog #PBX

How Notrix Transformed Call Reliability And Compliance With Yeastar's P-Series Cloud PBX

Fri, 21 Nov 2025 16:41:25 +0200

Notrix

Industry
Tracing And Verification Services Provider

Type
Privately Held

Headquarters

Strand, South Africa

Founded in 2011, Notrix has grown into a trusted national tracing and verification services provider. The company offers a wide range of specialised services, including:

Bulk & Batch Tracing (Right Party Contact, employment, and residential verification at scale)
Standard Tracing (consumer, commercial, urgent tracing)
Financial Tracing (payment profiles, credit indicators, judgements, property links, and more)
Accident & Vehicle Tracing
Fraud Check Products (email, phone number, ID and verification services)
Verification Services (driver's licence checks, academic verification, credit checks)

With a reputation for fast turnaround times, accuracy guarantees, and no-trace-no-fee service models, Notrix supports a range of businesses that rely on precise, timely information.

As a company that handles sensitive data and delivers results within fixed turnaround commitments, reliable communication systems, especially secure call recording, are essential.

The Challenge: Unreliable On-site PBX & Lost Call Recordings

Before partnering with DSL Telecom, Notrix relied on an on-site PBX with a NAS hard drive to store call recordings. Over time, this setup presented several challenges:

1. Unreliable Call Recording Storage

The NAS drive frequently failed or became unstable, resulting in:

Missing call recordings
Inconsistent recording quality
Risk of non-compliance due to incomplete call logs

For a company whose work depends heavily on accurate communication and record-keeping, this inconsistency created operational risk and potential rework.

2. No Remote Accessibility

With the PBX hosted on-premise, team members could not access the system remotely, limiting flexibility and slowing down how quickly information could be retrieved.

3. Lack of Scalability

As Notrix grew, the on-site system became harder to maintain. Expanding users or storage capacity required hardware purchases, downtime, and configuration changes that were not sustainable in the long term.

4. Maintenance & Hardware Risks

Any hardware issue, power outage, or NAS failure could immediately impact call operations. This created unnecessary downtime and uncertainty in a high-accuracy environment.

Notrix needed a reliable, modern, cloud-based communications solution that ensured every call was captured, securely stored, and easily retrievable.

The Solution: Yeastar P-Series Cloud PBX + Vox SIP + CallCabinet Integration

To eliminate these challenges, DSL Telecom deployed a modern, scalable cloud communication system built on:

Yeastar P-Series Cloud PBX System

A fully hosted telephony system delivering reliability, flexibility, and enterprise-grade features.

Vox SIP Trunking

High-quality, cost-effective voice connectivity for crisp, uninterrupted calling.

Integration With CallCabinet

A secure, compliant, cloud-based call recording solution - eliminating storage failures and providing reliable retention.

5 Extensions Deployed

Ensuring the Notrix team has direct, efficient communication channels tailored to their workflow.

Key Benefits & Results

After the migration, Notrix immediately experienced improvements in efficiency, call management, and compliance.

1. 100% Reliable Cloud Call Recording

The integration with CallCabinet ensures all calls are recorded and stored securely in the cloud, offering:

Guaranteed retention
Easy retrieval of historical calls
Searchable, centralised archives
Automatic compliance with industry and POPIA requirements

No more risk of recordings disappearing due to hardware failures.

2. Improved Team Productivity & Faster Turnaround

With a stable cloud PBX and remote accessibility, Notrix can:

Access the system from anywhere
Retrieve call recordings instantly
Manage customer queries faster
Maintain consistent service delivery within their 5-day turnaround promise

This supports the accuracy and efficiency that their clients depend on.

3. Zero Hardware Maintenance

The days of maintaining on-site PBX equipment and NAS drives are gone. Yeastar's cloud infrastructure dramatically reduces downtime and eliminates:

Manual backups
Storage failures
Costly repairs or replacements

System updates and security patches now happen automatically.

4. Scalable Communication for a Growing Business

As Notrix continues to expand nationwide, adding new extensions or features requires no hardware and minimal setup time. The system grows with the company - not the other way around.

5. Significant Cost Savings

With no on-site hardware and lower call costs through Vox SIP:

Operational expenses decrease
System reliability increases
Value increases across the entire communication workflow

Conclusion: A Modern Communication System That Elevates Accuracy, Compliance, & Efficiency

Notrix's move from an unreliable onsite PBX to Yeastar's P-Series Cloud PBX has transformed how the company handles calls, recordings, and customer service delivery. With secure cloud recording, better uptime, and scalable communication tools, Notrix can confidently maintain its reputation for accuracy, fast turnaround, and consistent tracing results.

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX powered by DSL Telecom, ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

Customer Testimonial

“ Our experience with DSL Telecom during our transition to the Yeastar Cloud PBX was exceptional. The entire process was simple and well-explained, with every detail clearly outlined from the start. The support team was fast, friendly, and always ready to assist. We appreciated the step-by-step setup, guidance, and the quick, consistent communication throughout. Thanks to DSL Telecom, the transformation for Notrix was smooth and stress-free. ”

~ Elzette Saunders - Notrix.

Payfast Enhances Support Efficiency And Reporting With Yeastar's Cloud-Based PBX

Mon, 06 Oct 2025 11:14:47 +0200

Payfast

Industry
Payments Service Provider

Type
Privately Held

Headquarters

Rondebosch, South Africa

South African fintech leader Payfast by Network upgrades to Yeastar's Cloud PBX with DSL Telecom - gaining integrated ticketing, real-time insights, and SLA accountability.

As one of South Africa's top online payment platforms, Payfast supports tens of thousands of merchants with seamless, secure transactions. With a growing customer base and high support volumes, their team needed a communication system that could scale, integrate, and offer instant visibility.

The Challenges

Before partnering with DSL Telecom, Payfast's legacy phone system created a number of operational roadblocks:

1. No Ticketing Integration
Calls weren't linked to their helpdesk tool, forcing agents to manually create tickets, slowing response times, and causing data gaps.

2. No Call Categorisation
Seven support departments shared the same inbound flow, but with no way to track or classify call reasons, decision-making lacked data.

The Solution: Yeastar Cloud PBX Powered By DSL Telecom

Payfast worked with DSL Telecom to implement Yeastar's P-Series Cloud PBX, purpose-built for support teams that need visibility, efficiency, and flexibility.

Seamless Migration To The Cloud

DSL Telecom moved Payfast's infrastructure to Yeastar Cloud PBX, activating enterprise-grade call centre features and scalability.

Direct Integration With Zoho Desk
Incoming calls now automatically link to existing or new tickets in Zoho Desk, giving agents immediate context and reducing manual work.

Custom Call Disposition Tags
Using Yeastar's Linkus app, agents now tag calls with predefined reasons like ''Password Reset'' or ''Refund'', providing actionable data on support trends.

Advanced Reporting With Zoho Analytics
Call data is pulled from the PBX, transformed with custom queries, and visualised in real-time dashboards. Payfast now tracks:

Call volumes by department
SLA compliance metrics
Agent productivity
Call categories and frequency

Additional exports are delivered in spreadsheet format for flexibility.

Results And Benefits

Responsive, Reliable Support - DSL Telecom delivers hands-on support with a clear, consistent point of contact.
Smart Ticket Handling - Agents now manage calls with full customer context, directly linked to tickets.
Data-Driven Insights - Every call is tracked, categorised, and visualised - unlocking actionable insights.
Performance Accountability - SLA tracking and agent metrics drive efficiency and team focus.
Real-Time Team Oversight- Managers can monitor call flow and team performance across departments, live.

Transform Your Support Operation With DSL Telecom + Yeastar

Since migrating to Yeastar's Cloud PBX, Payfast has gained the visibility, control, and agility needed to deliver world-class customer support. From ticketing integration to live dashboards, every element of their new system is built for scale.

Ready To Modernise Your Phone System?

Let DSL Telecom help you implement Yeastar Cloud PBX - complete with Zoho integrations, dashboards, and real-time monitoring.

Customer Testimonial

'' Working with DSL Telecom has been a great experience. Their team is professional, responsive, and consistently delivers quality results. We're happy with the service and look forward to continuing our relationship.'' ~ Ashley Parkes - Operations Manager at Payfast.

Click the button below to download the case study

Download Case Study

How The Drostdy Hotel Streamlined Guest And Team Communication With Yeastar P-Series PBX

Wed, 10 Sep 2025 12:04:52 +0200

Drostdy Hotel

Industry
Hospitality

Type
Privately Held

Location

Graaff-Reinet

The Drostdy Hotel, a historic landmark in Graaff-Reinet, was built in 1804 by architect Louis Thibault as the magistrate's residence. A major refurbishment in 2012 by the South African College for Tourism transformed the property into a prestigious 5-star establishment while preserving its heritage. Today, the hotel has relied on DSL Telecom as its communications partner since 2014.

Modernisation Requirements

Prior to the hotel's 2012 upgrade, they depended on a legacy PBX system with no service-level agreement in place. The analogue solution was difficult to manage, lacked flexibility, and did not integrate with the hotel's property management system (PMS). To streamline operations, improve efficiency, and provide a better experience for both guests and staff, the hotel needed to transition to a modern VoIP-based solution with native PMS integration.

The Solution

In 2014, DSL Telecom implemented the Yeastar U500 PBX Phone System, upgrading the Drostday Hotel from a traditional analogue PBX to a modern (at the time), feature-rich solution tailored to their communication needs. In 2023, the PBX was upgraded to the P-Series PBX, which has native integration to the hotel PMS system, specifically designed for hotels to handle both internal calls and external communication needs, enabling guests to seamlessly make and receive calls within the hotel - such as contacting room service, reception, or other departments - as well as connect with external lines.

Seamless PMS Integration: Connects directly with the hotel's property management system, allowing reception staff to manage calls and bookings efficiently through the operator panel.
Hardware Upgrade in 2024: New hotel room phones were installed in guest rooms and at reception, improving communication between guests and staff while enhancing reliability.

Results And Benefits

Responsive, Reliable Support
DSL Telecom provides dedicated, hands-on support with a consistent point of contact, ensuring the hotel always has expert assistance available.
Increased Security
Migrating to Yeastar's P-Series PBX has given the hotel a more secure communication environment, safeguarding calls and sensitive information.
Operational Efficiency
PMS integration streamlines reception operations, reducing manual processes and improving the guest experience.
Future-Proofed Communication
With a scalable, enterprise-grade platform in place, the Drostdy Hotel is well-prepared to adapt as communication needs evolve.

Next-Level Hotel Communications Delivered By DSL Telecom And Yeastar

Upgrading to the Yeastar P-Series PBX has given the Drostdy Hotel a secure, reliable, and fully integrated communication platform. With DSL Telecom managing the deployment and ongoing support, the hotel can now deliver seamless guest and team communication while future-proofing its operations.

Seamless Communication Starts Here

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX with DSL Telecom ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

Customer Testimonial

'' DSL Telecom has consistently delivered outstanding service, ensuring our communication systems run smoothly and efficiently. Their team is responsive, professional, and always available to provide expert support when needed. We value their reliable partnership in keeping our hotel operations seamless. '' ~ Eloise Botha, Finance Manager at The Drostdy Hotel.

Madibana SA Makes The Switch To Yeastar's Cloud-Based PBX With DSL Telecom

Thu, 10 Jul 2025 08:29:24 +0200

Madibana SA

Industry
Global Logistics

Type
Privately Held

Headquarters

Kempton Park

Madibana SA delivers tailored logistics solutions that ensure consignments reach their destinations quickly, securely and cost effectively. By working closely with leading shipping companies and air carriers, they provide reliable freight forwarding services to global traders. For Madibana SA, effective communication is not just a component of their operations, it’s the lifeline that ensures their success.

Challenges

Integration Shortfalls: The old PBX system failed to integrate smoothly with Madibana SA’s CRM system, Odoo. This gap led to inefficiencies in managing customer data and call records, which compromised their customer service capabilities.
Mobility Needs: With a large fleet of drivers constantly on the move, Madibana SA required a mobile-centric solution. Their drivers needed to stay connected with the central office and clients, regardless of their location.
Scalability Concerns: As Madibana SA expanded, their PBX system struggled to keep up. The increasing demand for more extensions and Direct Inward Dialing (DID) numbers highlighted the system’s limitations.
Compliance and Monitoring: Madibana SA had a lack of visibility into their drivers' communication with clients. Without an effective system in place, they had no way to ensure that drivers were consistently making delivery calls. The absence of call recording and monitoring capabilities made it difficult to track driver activity and log interactions, leading to potential gaps in service and accountability.

Solutions

To tackle these issues, Madibana SA partnered with DSL Telecom to deploy a cutting-edge Yeastar PBX solution. Here’s how this solution addressed their needs:

Seamless CRM Integration: The Yeastar Cloud PBX system that DSL Telecom implemented integrated flawlessly with Madibana SA's Odoo CRM. This integration enabled call recording which allows them to track driver activity and log call information directly into the PBX system for comprehensive monitoring and compliance purposes.
Boosted Mobility: Recognising the mobility needs of Madibana SA's drivers, the Yeastar Cloud PBX system offered mobile applications and softphones. This functionality allowed drivers to remain connected with both the central office and clients, ensuring uninterrupted communication and timely updates.
Scalable Flexibility: The Yeastar Cloud PBX system’s scalability accommodated Madibana SA’s growth. It managed a high number of extensions and DIDs effortlessly, providing the flexibility needed for future expansion. Currently, their system supports 82 extensions and 65 DIDs.
Enhanced Monitoring and Compliance: The integration of Yeastar Cloud PBX with Odoo CRM offered Madibana SA several key features that enhanced their operational efficiency, mainly:

Call Journal: The integration automatically logs inbound and outbound calls to Odoo as activities. This feature eliminates the need for manual data entry, ensuring that all call records are accurately captured and readily available for review.
Call Control: Advanced call handling features such as call recording, hold, and transfer can be accessed directly from within Odoo. This integration ensures that critical call management tasks are performed seamlessly without navigating away from the CRM interface.

Conclusion

The Yeastar Cloud PBX system implemented by DSL Telecom has transformed communication at Madibana SA. By addressing their core challenges with a scalable, integrated, and mobile-friendly solution, Madibana SA has significantly enhanced its operational efficiency and customer service. The integration with their CRM, improved mobility for drivers, and advanced monitoring features have collectively made Madibana SA a more agile and responsive logistics leader.

Testimonial

"Switching to Yeastar from our previous service provider has been a fantastic decision for our business. The migration was smooth and hassle-free, with minimal downtime and the support has been outstanding."

- Thando Ndhlovu, IT Consultant at Madibana SA

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PBX Systems explained in simpler terms

Tue, 06 Dec 2022 12:55:40 +0200

PBX systems are ever changing and adjusting to fit into the modernised world we currently live in. Covid played a massive role in the PBX revolution that occurred the past few years. We went from using landlines and desk phones to only relying on our cellphones/laptops. Business communications are a fundamental part of a business and without the correct equipment, a business will suffer greatly. That is why many businesses make sure that they invest in the correct PBX system that works well with their business.

If you aren't sure what PBX stands for and what exactly it is, you are not alone. In this blog, we'll discuss all the ins and outs of PBX systems and how they have help enhance today's mobile workforce.

PBX systems in the earlier days

To put it in simple words, PBX stands for Private Branch Exchange. A PBX system is a private telephone network that is mainly used within a business setting and it allows users to talk to each other, internally or externally. This means that the employees can communicate with each other by calling each other via their extension number or they can call external parties such as clients, prospective clients and other stakeholders involved in the business.

Traditionally, PBX systems operated through physical handsets that are connected by multiple cables. This means that if a business has hundreds of employees, they would need hundreds of separate lines to connect everyone with each other. Those hundreds of lines are connected to a literal "box-on-the-wall" that can be located on the business's premises. The business is then being billed by their local phone company for the use of all these lines, just to have their employees talk to each other. Paying for hundreds of individual phone lines is obviously not cost effective and it can spiral into an absolute nightmare, for both the customer and the business, when not maintained properly.

How PBX systems improved ever since

Now adays PBX systems are referred to as Cloud PBX systems. Don't be scared of by word "cloud". The principle stays the same but the network through which it runs changes. Instead of working through hundreds of cables, this system works through the internet. While traditional PBX systems use the "box-on-the-wall" method, Cloud PBX systems use the cloud. (The cloud is mega servers located in other countries but you can think of it as the data is being stored in the air) By using the cloud, it dramatically reduces the business's running costs.

The diagram above roughly shows how Cloud PBX systems works. It uses your broadband connection to connect your devices to the cloud and in this 'cloud' there is a system that acts the same as the "box-on-the-wall".

Cloud Phone systems (voice calling) is an essential component of unified communications (along side messaging and web conferencing). These 3 components aren't the only components that make up unified communications but they are the most important. A Cloud PBX system essentially turns any device with internet access into a potential telephone. And with unified communications, you'll be able to use one device to to do multiple tasks at once including: voice/ video calling, emails, file sharing, messaging and more.

So in short, Unified communications includes the following:

Unified communications in a workplace

Unified Communications makes overall communication within a workplace easier and more reliable and it helps to drive greater collaboration between team members. Virtual collaboration is essential to the digital workforce and Unified Communications can help any business to level up in many ways.

Unified Communications does have quite a few advantages you can benefit from.

For the most part, it encourages you to participate in real-time communication with customers, employees and co-workers through your preferred channels. It allows you to make or receive unlimited calls with other app users and you don’t have to install an additional app to be able to use it (these calls can be either video or voice calls). This feature will ensure that your team can stay in touch at all times, no matter where they are. Along with this, Unified Communications also allow for screen sharing while on a call or when presenting at a visual/ audio conference. It is easier to show your team members what you mean instead of a long verbal description.

To summarise the differences between On-site traditional PBX and modern Cloud PBX.

Now that we've looked at how Unified Communications are integrated in PBX systems, we should recap the different PBX systems.

On-Site traditional PBX systems	Cloud PBX systems
Uses copper cables to connect.	Uses the internet to make and receive calls.
Restricted to one location.	Flexible in terms of location.
High setup and maintenance cost.	More cost-effective.
On-Premises hardware installation.	No on-site hardware.
Only allows for voice calling.	Allows for voice and video calling .

On- site PBX
On-Premises hardware installation. Uses copper cables to connect. High setup and maintenance cost. Restricted to one location.

Cloud PBX
No on-site hardware. Uses the internet to make and receive calls. More cost-effective. Flexible in terms of location.

It is time to upgrade your PBX System

The way we work has changed so much in the past few years. The question is: Shouldn’t your PBX system keep up with you? The DSL Telecom's Cloud Phone System will reduce costs and help you and your teams connect with any device, from anywhere, even on the go with all the latest Unified Communications features.

DSL Telecom

Cloud PBX System

Schedule Your Free Demo

DSL Telecom Cloud Phone System

Schedule Your Free Demo

What is a softphone? An inside look at softphones and why you need them in your business

Tue, 18 Jan 2022 10:30:00 +0200

More and more businesses have or are transitioning to hybrid working. This means it is essential for businesses to adapt to newer communications solutions. Businesses in South Africa are now installing softphones for their convenient features and ease of use to improve communication with remote employees and clients.

So, what is a softphone? A softphone is essentially a software-based interface that acts as a telephone. It allows you to make, receive, and manage calls on any hardware device that utilises this type of software.

Let’s dive into everything you need to know about softphones for business - what is a softphone? Is it different from any other business phone? What can you do with it, and how will it benefit your business?

What is a softphone?

You’ve probably used a softphone-type interface without realising it. Zoom or Zoho Meeting are popular softphone examples that many businesses have recently used, when going remote in 2020.

A business softphone is actually not a desk phone or any other physical device, it is a software application that is installed on a connected device. It can be installed on desktops and mobile devices, so in short softphones allow you to make telephone calls without an actual telephone.

Softphone app users will be able to access all the same features as a hard phone, including making calls, receiving calls, setting up call forwarding, voicemail and more. It features all the buttons you might expect a business phone to have.

How does a softphone work?

It's really quite simple, a softphone app typically runs on hardware such as a PC, smartphone, tablet, or computer. To place VoIP calls, establishing a connection via the internet to a physical device is necessary. So, all you need is a device with speakers and a microphone, along with an internet connection.

The softphone app opens in the same way as a regular smartphone’s touchpad. Once you open the program to load the softphone, you can use the touchscreen or a mouse to dial a number and make calls. A softphone app includes a dial pad and features such as hold, mute, and call transfer.

The softphone app converts your voice into a digital signal and carries it to the receiver’s end on a call using integrated technology. You can speak through the softphone app just like a regular telephone if it’s on your smartphone. Alternatively, you can conduct calls from a computer through a headset.

Even though your softphone service is a web-based application, it can be affiliated with a real telephone number, complete with a local area code if desired. This means your softphone is completely accessible to landline-based phones too. If you're switching from a landline service to a cloud-based option, you can keep your current number through a process called porting, whereby numbers are transferred between carriers with minimal downtime.

A reputable provider, like DSL Telecom will ensure that setting up your softphone is quite simple. Ideally, your softphone app will be installed and operational in just a few minutes.

Call features that will make your life easier

Now that you know what a softphone does let’s explore the innovative features that you get with a business softphone.

- Presence - Employee presence enables you to see the availability of your employees: Available, Away, Do not disturb, Lunch break or Business trip. This real time visibility enables employees to avoid missing calls or call transfers which makes production run a lot smoother.

- CRM integration - The CRM integration between Yeastar and Zoho is an easy click to call and call logging action. You can integrate with Zoho One, Zoho CRM, Zoho Mail and Zoho Recruit. You can click on any number to make an out bound call straight from Zoho. You can also display inbound callers information as a pop-up on the CRM. This integration allows for a smoother flow rather than switching between different applications.

- Voicemail - The voicemail feature allows you to record, upload or write the script for a customised message to greet calls when you're away, busy or on another call.

- Call recording - This feature is an easy way to confirm details, monitor quality and guide training sessions, instead of trying to write all the relevant information down or remember it without making any notes, it's a feature that you simply click whilst on a call.

- Google Chrome extension - Linkus softphone users who install the Yeastar Linkus for Google Chrome Extension on Chrome browsers can automatically click to dial any valid phone number that appears on their web browser.

- Transfer to any extension - Extensions allow users to make and receive calls within the company. You can add extensions to every employee in your company. This feature makes it easier to quickly make a call, transfer a call, add a user to a conference call or do an attended transfer rather than searching for their name or dialing a ring group.

- Speed Dial- Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can do so by simply defining a shortcut number. You can use the Speed Dial feature to place a call by pressing a reduced number of keys. This feature helps to optimise your time quickly and efficiently.

- IVR - IVR uses voice prompts to provide callers with instructions and directions for accessing information via phone. When users call into the PBX IVR, the users would operate by following the IVR prompt instructions. The PBX system has one default IVR prompt, but you can switch out the IVR prompts to various different audio files, example closing times during the festive season or which extensions to dial for the department that you want to get into contact with.

- Ring group -Ring groups are phone extensions grouped together in order to perform functions such as ringing multiple numbers simultaneously or in a specific order. The benefit of setting ring groups is having the ability to group extensions based on company departments and setting ring strategies accordingly.

Pros of using a softphone

Significant cost savings

Save up to 50% over traditional phone systems and cut costs with low per second billing VoIP rates. Softphones relieve you from the financial burden of having to purchase or lease many physical phones and the lack of equipment eliminates most future maintenance costs.

Efficiency of resources

Softphones save you from the hassle of needing to install and configure your old traditional phones. Leveraging your already owned computer hardware to migrate to a new phone system means no need to buy new phone, new wiring or new hardware to maintain. It also frees up space on your desk and eliminates wires, plugs and power cords.

Phone lines are no longer required

Softphones use internet bandwidth, therefore there is no need to install a dedicated phone line as you once did with a traditional phone. You can also add as many workstations as you want without worrying about the cost of phone lines.

Portability & Mobility

As long as users are connected to the internet on their computer or mobile device, they can install the softphone app and use every feature. Business communication does not need to stop just because you have left the office. You can work anywhere at anytime.

Ease of use and quick setup

Softphones save you from the hassle of needing to install and configure your old traditional phones. You also don't need to worry about the wiring you once did with traditional landline phone systems as in most cases all you need is a dedicated microphone and speaker. All employees need to do is bring their own device and simply install the app on their chosen smart phone and then they can work from anywhere they need to at any given time.

Cons of using a softphone

Although there are many benefits of a softphone over hard phone technology there can also be a few potential drawbacks to consider when considering hard phones vs softphones.

The biggest issue with a softphone is that your ability to make and receive calls is completely dependent on your internet connection. That means that power outages, storms, or simply your current bandwidth will impact audio quality and overall availability.

In conclusion

In conclusion when you choose softphones for your business, you’re making a wise choice to upgrade your communications. Softphones have everything you need of a traditional desk phone but with integrated functions that level up everyday interactions in a virtual world.

A softphone app is a cost-effective, portable program that can cement communication gaps and support productivity anytime, anywhere.

Do you want a free softphone demo?

See how the DSL Telecom Cloud PBX and softphones can benefit your business, with a free 15-min online or in-person demonstration session

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Everything you need to know about Vox Business Fibre Communicate Bundles

Wed, 18 Aug 2021 11:51:55 +0200

An explanation of the Vox FTTB Communicate Bundles

We all know by now that connectivity is key to business. We’ve said it, you’ve read it and we all know that internet makes the world go around. If you’re reading this, chances are you’re already connected, but how much value are you truly receiving from your connection? Is your internet connection empowering your business? The needs of your business fibre far outweigh the needs associated to a standard home connection, be it accessing static IP addresses, advanced security, communication features, advanced features and your package needs to be suitable for your businesses unique needs.

Fibre to the Business or FTTB creates a faster, more reliable connection allowing work to flow seamlessly in your business. Vox offers a reliable secure business-grade fibre line that is tailored to meet your needs, this broadband business fibre will give you the right tools to stay connected and competitive. Within this blog we will explain exactly why you need to get a Vox Communicate FTTB Bundle for your business.

Vox Fibre Communicate Bundles

Vox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted voice connection, giving you that extra value to your business internet connection. Uncapped voice means you get to make unlimited calls to all South African destinations i.e. local, national and mobile and popular international destinations.

With our value added benefit of number porting, our business customers can keep their fixed line number which totally eliminates the need to deal with other providers. The ability for Vox to issue geographic number ranges (e.g 010, 021 and 031) means customers can now enjoy cost effective voice solutions and still have numbers that reflect where they are. Here's how this uncapped voice package inclusion will benefit your business:

Porting and PBX convenience

Geographic number porting lets you keep your number, while consolidating your services into a single central IP network. It’s compatible with all PBX systems.

Eliminate variable charges

With uncapped voice you have fixed monthly charges that cover both voice calls and line rental. So, no more nasty surprises at month-end.

Consistent
call quality

Vox use a call quality rating system to measure all calls through our network. They maintain an industry-approved 3.8 and higher, meaning great call quality.

Ready for all
traffic types

Routing of all voice types including cellular, local, regional, national, international, Vox on-net and inbound.

So, what else is included in the Vox FTTB Communicate bundle?

Vox has designed their bundles to give you more value and better connectivity, while ensuring that your business gets the performance it deserves, to be productive. The Vox FTTB communicate bundles also include:

Inbound Voice channels, which are the amount of channels that can receive customer calls.
Outbound Voice channels, which are the amount of channels available for team members to make calls
Non-geographical numbers which are easily recognised as national numbers, they have no city prefix. They're ideal for businesses who have customers across South Africa.
Symmetrical fibre line speeds which means that your download and upload speeds are equal. Symmetrical line speeds are taking off as the future of internet connection as business demands continue to grow. And, no matter what you do with Vox FTTB symmetrical speeds, we think you can expect it to be a pretty wait-free and frustration-free experience.

Choose Vox FTTB Communicate

The Vox FTTB Communicate bundles cater to all businesses budgets and offer more for less

View Vox FFTB Bundles

The DSL Telecom Cloud PBX merges voice and data into an all-in-one platform with the all-new Salesforce integration

Tue, 13 Jul 2021 16:32:48 +0200

Both your CRM software and business phone system are vital tools to help you and your team keep track of business interactions with customers. Merging these two software programs will assist your business to effectively utilise the best of both these programs and more!

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to Salesforce CRM. This phone system unites voice and data in an all-in-one platform which will not only keep your customers happy with shortened communication turnaround times, you'll also appreciate easier record-updating processes for your sales teams and agents.

Related blogs that may interest you:

Easily Unfold Customer Insights In Salesforce During Your Calls

Boost your agents, sales representatives' or managers' efficiency with streamlined dialing, auto-call logging, call pickup, detailed call records and call pop ups.

Call customers with just a click

Click-to-call creates an easy and efficient way for your sales and support teams to contact your customers right from your CRM. Dial your customers faster and with fewer mistakes. Stop wasting time dialing phone numbers – simply click to call a customer right from your CRM while you’re looking at all their details and records.

Log all your calls automatically

Automatic call logging makes manual data entry a thing of the past. Your call data from your DSL Telecom Cloud PBX will automatically be synced to your Salesforce CRM in real time, helping you keep track of every conversation.

Know who is calling you with live call pop ups

Now you can improve the quality of your customer interactions by automatically delivering pertinent information along with each call. When the DSL Telecom Cloud PBX & Salesforce CRM is integrated, a “screen pop up” on a call provides a holistic view of the customer. The customer information that will be available will include instant access to the caller' full name, contact details, history of call interactions, customer notes, product interest and social media accounts as well as critical business facts such as the contact’s position held within their company, the language they speak and even their birthdays. With all this information at your fingertips, personalising communication with your customers becomes a breeze!

Easily manage your customers

Rather than collecting handwritten notes or requiring employees to open their CRM system each time a phone call comes in, an integrated system will open a notepad for your employees to instantly take notes and view previous notes. In addition, the time and duration of the call will be displayed plus much more!

Interested in integrating your Salesforce CRM & DSL Telecom Cloud PBX?

Contact Sales

Seamlessly Communicate With An Award-Winning DSL Telecom VoIP PBX + Microsoft Teams Collaboration

Tue, 13 Jul 2021 16:32:48 +0200

Both your Business Communications Platform Software and your Business Phone System are considerably-essential business operational tools which enable companies of all sizes to keep track of communication interactions with your team members and customers alike. Merging these two state-of-the-art software platforms promises to deliver exceptional calling experiences to Teams Users as well as your ever-valued customers.

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to MS Teams. This phone system unites voice and communication software platforms, filling the gap for your established Teams user base and providing your business the opportunities you deserve to reach a much broader customer base.

As Microsoft Teams surpassed 145 million daily active users, Yeastar integrates with Teams to make enterprise-grade calling capabilities of The DSL Telecom Yeastar Cloud PBX System available to Teams users. With the direct routing technology, users on DSL Telecom's Yeaster Cloud Phone System and MS Teams can seamlessly communicate with others like regular extensions do, making it a perfect fit for businesses with a mix of Teams and non-Teams users.

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Get More Done With Less Effort

This integration solution offers a quick, simple and cost-effective way to take your communication processes to another level without any disruption to your existing phone service.

Here's what you can expect your business to gain

By associating MS Teams users with SIP extensions of the DSL Telecom Cloud PBX, the MS Teams App will work as a softphone that is registered to the PBX, enabling you to achieve the following: Make and receive calls directly from the MS Teams App, Keep your existing phone numbers, SIP phones and any SIP devices.

Empower your business with DSL Telecom's VoIP and MS Teams integration capability

Users on DSL Telecom's Cloud PBX System and MS Teams can reach each other like they would usually do on regular extensions using the DSL Telecom Cloud PBX System, so that they can make and receive internal and external calls directly on the MS Teams App while enjoying a variety of advanced calling features.

Features at a Glance:

Place and receive calls from anywhere on any device via the MS Teams App.
Keep your existing phone numbers and any SIP endpoints on MS Teams.
Set up customised IVR scripts to suit your specific business's requirements.
Support advanced call management to forward, transfer, hold, and mute calls.
Access to more incredible calling features such as call recording, ring groups, voicemail to email and more.
Consolidate your business communications and collaboration on a single platform.
Simplify configuration and administration with the easy setup process.

One Plus One Outperforms Two

To wrap up, VoIP Integration Is A Technology – a bridge to unite your VoIP phone system with other work-related platforms to maximise the value of each of your current applications.

Interested in integrating your MS Teams Communication Platform With DSL Telecom's Cloud PBX?

Contact Sales

Everything a modern South African business should consider when comparing Cloud PBX Phone Systems

Tue, 13 Jul 2021 16:32:48 +0200

Making the proper PBX choice

Every business needs a phone system to operate optimally and communicate effectively with each other and their customers, however with the abundance of PBX Phone System options available, choosing a suitable Cloud PBX provider can seem complicated and somewhat overwhelming, especially as a South African business.

To help simplify your decision, we at DSL Telecom through our extensive first-hand Cloud PBX System experience, have gathered up what we consider to be the leading Cloud PBX competitors in the South African professional marketplace and delved into what sets them apart with some insightful PBX comparisons.

But first, let's take a look at what factors you'd want to to consider when comparing Cloud PBX Systems as well as some of the exciting Phone System features.

4 Crucial factors to consider when comparing Cloud PBX Systems

Here are 4 factors to consider when selecting your Cloud Phone System and comparing Cloud PBX comparisons.

#1 Will the Cloud PBX Solution support your business needs?

When selecting a Cloud PBX provider, you should be aware of all your business needs, i.e. number of lines, number of all employees in all offices, location of all employees, broadband specifications, local/long distance needs, conference calling, call volumes and so forth. In knowing these, you'll be able to select a provider who has the appropriate tools and capacity for your business. Another area that should be addressed is accessibility and technical support.

#2 What about sufficient bandwidth?

Since adequate bandwidth is critical to Cloud PBX systems in order to carry both voice traffic and other data, you'll require sizeable bandwidth for your PBX system. Therefore, the size and data requirement of your company dictates how much bandwidth will be required to adequately run a Cloud PBX service. Your company's exact bandwidth requirements depend directly on your call volume, codec, your packets per second capability, and your total packet size over the WAN. Once this information is accounted for, you'll be able to calculate an approximation of the bandwidth needed.

#3 User training

When choosing your business's ideal PBX Phone System, it's important to choose a Cloud PBX Solution that offers hands-on employee training during the initial installation right through to the training of new employees if required. With this, users will benefit from system proficiency, which ultimately leads to a better utilisation of the system, features, and functions.

#4 Scalability and flexibility

As your business grows larger or smaller, it's imperative that you choose a Cloud Phone System that's designed to easily scale users up and down as your business requires. In addition, you should look for a Cloud PBX that offers the optimum amount of flexibility within their service. Aside from support and training, users should be sure that the provider’s service is able to apply to employees that are both in and out of the office.

All the features you need to grow your business

One of the biggest selling points of Cloud PBX Systems is the availability of advanced features which are most often advertised prominently by PBX Competitors hoping to attract new clients. Since PBX features are provided as a service, there is no equipment, installation or maintenance required for any of these advanced PBX features.

Call Routing

Call routing is a call management feature that queues and distributes inbound calls to a team of agents. It is a feature commonly used in call centres to manage a high volume of incoming calls.

Automated Attendant

Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of calls.

Music On Hold

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

Call Pickup

Call Pickup feature allows users in the same pickup group to pick up no-answering calls of other extensions without running to the ringing phones.

Conference Rooms

By dialing the conference extension number, Cloud Phone System users will be allowed to join a conference room with other specified users.

Call Recording

Call recording is an automatic system that records all your calls. so you don't have to lift another finger for it to begin working, as it is enabled by default.

Call Detail Record

A call detail record (CDR) is a data record produced by a phone extension containing various attributes of the call, such as time, duration, completion status, source number, and destination number.

Holiday Hours

This feature keeps your customers informed about changes in your business hours during the holidays.

Ring Groups

Ring groups allow members to take turns answering calls. Calls could ring all members of the team until someone answers or you could ring members one at a time, in a random order.

Here's an in-depth PBX comparison into our best picks for Cloud PBX Systems for South African Businesses:

Customisable phone solutions for businesses - Pros:

- Locally developed platform based on open source technology

- Cloud platform

- Prepaid or postpaid billing

- 30+ features to monitor and manage your users and agent

-Mobile-ready, web-based technology + up to 3 devices per extension

-Multiple plans to meet your business requirements

Cons:

Limited range of devices compatible with MS Teams

Native video compatibilities not available
6 month data retention

No Unified Comms application suite

3CX PBX is an open-platform, cloud business phone system - Pros:

- Self host with popular cloud providers offering

- Standard Linux VPS. (Google Cloud, Amazon Lightsail, Microsoft Azure & more)

- Easily move your PBX between cloud providers with

- inbuilt backup & restore

- Pay a low monthly fee per PBX rather than an inflated price per extension.

- No long-term contracts

- Save on monthly call costs using SIP trunks

Cons:

The set up can seem a little daunting, especially if you plan to take it on internally.

Limited integration options with other applications.

Requires a video call feature.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

- Limited features included as standard

- SLA packages are not included but mandatory.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

Limited features included as standard

SLA packages are not included but mandatory.

Our top pick for South African businesses

If we take a closer look at all the above Cloud PBX competitors, it can't be argued that the DSL Telecom Cloud PBX system offers truly outstanding value, promising to reduce costs, connect seamlessly, and get more done - even when on the go. In today's business climate, agility, flexibility and great value are all massive factors to consider as competitive advantages. DSL Telecom' Cloud Phone System really does tick all the boxes.

To learn more about how this incredible game-changing Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍 www.pbxcapetown.co.za

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Call customers with just a click

Log all your calls automatically

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Interested in integrating your Salesforce CRM & DSL Telecom Cloud PBX?

Seamlessly Communicate With An Award-Winning DSL Telecom VoIP PBX + Microsoft Teams Collaboration

Get More Done With Less Effort

Here's what you can expect your business to gain

Empower your business with DSL Telecom's VoIP and MS Teams integration capability

One Plus One Outperforms Two

Interested in integrating your MS Teams Communication Platform With DSL Telecom's Cloud PBX?

Everything a modern South African business should consider when comparing Cloud PBX Phone Systems

Call Routing

Automated Attendant

Music On Hold

Call Pickup

Conference Rooms

Call Recording

Call Detail Record

Holiday Hours

Ring Groups

Consistent
call quality

Ready for all
traffic types