2. Ensure that there is a local partner for Support, Consultation, Training and Implementation

Since a CRM application is such a major investment, it's critical to implement and maintain it effectively. Your software consultant or customer success manager will be a good resource for technical queries or for other questions that may arise. In addition, you may still need to rely on the consultant to assist you with modifications later down the line. Therefore, ensure your consultant is a certified South African partner.

- Here are some important questions to ask regarding support for your CRM software: 

• How quickly are support calls handled? 
• Is there an SLA agreement? 
• What options are available for after-hours questions or concerns? 
• Are there customer service plans available? 
• What level of support can I expect?
  

3. Flexible reporting

Look for a system with the capability to produce the reports your organisation requires. When reviewing your options, find out if customised reports can be created with minimum time and effort, or even automatically updated. Also, find out if the system will allow you to manipulate the data according to your business's needs. Your CRM system needs to show you reports of your data in graphs and statistics that make sense for your business.

- Here are some important questions to ask about reports in your CRM software: 

• How quickly are reports generated? 
• Can reports in the CRM system she shared and exported?
• It is possible to customise the report dashboard? 
• Can reports be embedded to third-party dashboards?
• Are there analytics features?
  

4. Are growth and scalability supported?

A good software company invests heavily in engineering and develops new product features and enhancements regularly. It stays abreast of new technologies and makes sure that its customers do too. Often, software upgrades cost far less than the retail price of the full program. Some CRM vendors even provide upgrades within their support programs. A superior CRM software manufacturer will provide product upgrades at reasonable prices or as part of a yearly service agreement. It is imperative to have a CRM software that grows with your business. 

5. Does the price of the CRM system fit your budget?

Remember that your CRM system is a business investment. As such, your return on investment (ROI) should be a major component in determining which CRM system you select and how you choose to deploy it. Spending too little could result in an inadequate system that does not meet the needs of your customers or your organisation, while overspending may put your business at risk. If you are honest with your reseller about the factors that will ultimately influence your decision, you should be able to make an informed decision that fits comfortably within your budget.

6. Adopt a highly customisable CRM

A truly customisable solution should be adaptable to fit the needs of your business, such as modifications to fields, buttons and sales cycle processes and managing complex data sets and layouts. For adaption, growth and prospective strategies, focus on getting a CRM System that is a highly adaptable and enables businesses of all sizes and industries to create a platform perfectly tailored to their teams’ processes and unique business needs.

- Questions you should be asking: 

• Does the software allow you to modify and customise all aspects of the CRM system? 
• Are the customisation tools easy-to-use? 
• Do you have the ability to create and modify fields, screens, buttons, tables, views, script, and security settings on the go?

7. Does the CRM software integrate smoothly with the programs you are already using?

A great CRM platform needs to be able to work in harmony with your existing applications. This is one of the most important things to consider when choosing a CRM for your business. You’re not buying a CRM application as yet another item to add to your collection of different work systems. You’re buying it to help streamline and integrate your business operations!  It is important to list the third-party software that your company currently uses and look into CRMs that offer the relevant integration tools. 

Pro Tip: In order to ensure you're making the right choice for your business, many CRM systems offer a free trial for a sufficient period of time. In this period, you’ll be able to understand if the CRM system match your requirements.

As always, DSL Telecom loves making moves to stay ahead of the pack, which means partnering with the best of the best in the telecommunications industry in South Africa. 

In 2009, DSL Telecom joined forces with Vox. A partnership that gives you access to industry experts, a full-service offering and support escalation paths that count. 

Here's why this partnership makes sense:

✅ Full-service offering

• Vox Fibre internet
• Vox LTE internet
• Vox ADSL
• Vox VoIP
• Yahclic Satellite
• Wireless solutions such as Mesh Wi-Fi TP-link Deco E4, Ubiquiti UniFi and the Ruckus Unleashed R310
• Cloud services such as MS Teams, MS CRM, MS 365 and MS ERP
• Cyber security

🤝 Direct escalation paths

🔗 1000's of connected customers

A partnership with Vox Telecom gives DSL Telecom's customers the choice of connectivity solutions that suit their needs and budget. Fast, stable and reliable internet connection and technology products have become as important as electricity and water in our personal and work lives – it’s that necessity that you cannot live without and it needs to be super reliable. It’s one of the reasons why we pride ourselves in delivering a fast, reliable internet solutions and customer excellence that makes life easier, better and more connected than ever before. 

Over the last 11 years we have connected thousands of customers to Vox uncapped fibre internet, giving our customers the opportunity to stream and stay connected. What's more is that all installation costs are covered, making it quick and affordable to get connected.  Check out all of the customers that DSL Telecom has connected recently;

🏆 An award-winning partner

DSL Telecom has been recognised by Vox Telecom for numerous Top Dealer awards over the years. Here's a snapshot of some of our award-ceremonies. 

Pro-tip when selecting your Vox Partner

If you are ready to sign up for a fast, stable and reliable internet solution, look no further, we will get you connected in no time.