DSL Telecom - Blog #linkus softphone

The DSL Telecom Cloud PBX merges voice and data into an all-in-one platform with the all-new Salesforce integration

Tue, 13 Jul 2021 16:32:48 +0200

Both your CRM software and business phone system are vital tools to help you and your team keep track of business interactions with customers. Merging these two software programs will assist your business to effectively utilise the best of both these programs and more!

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to Salesforce CRM. This phone system unites voice and data in an all-in-one platform which will not only keep your customers happy with shortened communication turnaround times, you'll also appreciate easier record-updating processes for your sales teams and agents.

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Easily Unfold Customer Insights In Salesforce During Your Calls

Boost your agents, sales representatives' or managers' efficiency with streamlined dialing, auto-call logging, call pickup, detailed call records and call pop ups.

Call customers with just a click

Click-to-call creates an easy and efficient way for your sales and support teams to contact your customers right from your CRM. Dial your customers faster and with fewer mistakes. Stop wasting time dialing phone numbers – simply click to call a customer right from your CRM while you’re looking at all their details and records.

Log all your calls automatically

Automatic call logging makes manual data entry a thing of the past. Your call data from your DSL Telecom Cloud PBX will automatically be synced to your Salesforce CRM in real time, helping you keep track of every conversation.

Know who is calling you with live call pop ups

Now you can improve the quality of your customer interactions by automatically delivering pertinent information along with each call. When the DSL Telecom Cloud PBX & Salesforce CRM is integrated, a “screen pop up” on a call provides a holistic view of the customer. The customer information that will be available will include instant access to the caller' full name, contact details, history of call interactions, customer notes, product interest and social media accounts as well as critical business facts such as the contact’s position held within their company, the language they speak and even their birthdays. With all this information at your fingertips, personalising communication with your customers becomes a breeze!

Easily manage your customers

Rather than collecting handwritten notes or requiring employees to open their CRM system each time a phone call comes in, an integrated system will open a notepad for your employees to instantly take notes and view previous notes. In addition, the time and duration of the call will be displayed plus much more!

Interested in integrating your Salesforce CRM & DSL Telecom Cloud PBX?

Contact Sales

Seamlessly Communicate With An Award-Winning DSL Telecom VoIP PBX + Microsoft Teams Collaboration

Tue, 13 Jul 2021 16:32:48 +0200

Both your Business Communications Platform Software and your Business Phone System are considerably-essential business operational tools which enable companies of all sizes to keep track of communication interactions with your team members and customers alike. Merging these two state-of-the-art software platforms promises to deliver exceptional calling experiences to Teams Users as well as your ever-valued customers.

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to MS Teams. This phone system unites voice and communication software platforms, filling the gap for your established Teams user base and providing your business the opportunities you deserve to reach a much broader customer base.

As Microsoft Teams surpassed 145 million daily active users, Yeastar integrates with Teams to make enterprise-grade calling capabilities of The DSL Telecom Yeastar Cloud PBX System available to Teams users. With the direct routing technology, users on DSL Telecom's Yeaster Cloud Phone System and MS Teams can seamlessly communicate with others like regular extensions do, making it a perfect fit for businesses with a mix of Teams and non-Teams users.

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Get More Done With Less Effort

This integration solution offers a quick, simple and cost-effective way to take your communication processes to another level without any disruption to your existing phone service.

Here's what you can expect your business to gain

By associating MS Teams users with SIP extensions of the DSL Telecom Cloud PBX, the MS Teams App will work as a softphone that is registered to the PBX, enabling you to achieve the following: Make and receive calls directly from the MS Teams App, Keep your existing phone numbers, SIP phones and any SIP devices.

Empower your business with DSL Telecom's VoIP and MS Teams integration capability

Users on DSL Telecom's Cloud PBX System and MS Teams can reach each other like they would usually do on regular extensions using the DSL Telecom Cloud PBX System, so that they can make and receive internal and external calls directly on the MS Teams App while enjoying a variety of advanced calling features.

Features at a Glance:

Place and receive calls from anywhere on any device via the MS Teams App.
Keep your existing phone numbers and any SIP endpoints on MS Teams.
Set up customised IVR scripts to suit your specific business's requirements.
Support advanced call management to forward, transfer, hold, and mute calls.
Access to more incredible calling features such as call recording, ring groups, voicemail to email and more.
Consolidate your business communications and collaboration on a single platform.
Simplify configuration and administration with the easy setup process.

One Plus One Outperforms Two

To wrap up, VoIP Integration Is A Technology – a bridge to unite your VoIP phone system with other work-related platforms to maximise the value of each of your current applications.

Interested in integrating your MS Teams Communication Platform With DSL Telecom's Cloud PBX?

Contact Sales

Everything a modern South African business should consider when comparing Cloud PBX Phone Systems

Tue, 13 Jul 2021 16:32:48 +0200

Making the proper PBX choice

Every business needs a phone system to operate optimally and communicate effectively with each other and their customers, however with the abundance of PBX Phone System options available, choosing a suitable Cloud PBX provider can seem complicated and somewhat overwhelming, especially as a South African business.

To help simplify your decision, we at DSL Telecom through our extensive first-hand Cloud PBX System experience, have gathered up what we consider to be the leading Cloud PBX competitors in the South African professional marketplace and delved into what sets them apart with some insightful PBX comparisons.

But first, let's take a look at what factors you'd want to to consider when comparing Cloud PBX Systems as well as some of the exciting Phone System features.

4 Crucial factors to consider when comparing Cloud PBX Systems

Here are 4 factors to consider when selecting your Cloud Phone System and comparing Cloud PBX comparisons.

#1 Will the Cloud PBX Solution support your business needs?

When selecting a Cloud PBX provider, you should be aware of all your business needs, i.e. number of lines, number of all employees in all offices, location of all employees, broadband specifications, local/long distance needs, conference calling, call volumes and so forth. In knowing these, you'll be able to select a provider who has the appropriate tools and capacity for your business. Another area that should be addressed is accessibility and technical support.

#2 What about sufficient bandwidth?

Since adequate bandwidth is critical to Cloud PBX systems in order to carry both voice traffic and other data, you'll require sizeable bandwidth for your PBX system. Therefore, the size and data requirement of your company dictates how much bandwidth will be required to adequately run a Cloud PBX service. Your company's exact bandwidth requirements depend directly on your call volume, codec, your packets per second capability, and your total packet size over the WAN. Once this information is accounted for, you'll be able to calculate an approximation of the bandwidth needed.

#3 User training

When choosing your business's ideal PBX Phone System, it's important to choose a Cloud PBX Solution that offers hands-on employee training during the initial installation right through to the training of new employees if required. With this, users will benefit from system proficiency, which ultimately leads to a better utilisation of the system, features, and functions.

#4 Scalability and flexibility

As your business grows larger or smaller, it's imperative that you choose a Cloud Phone System that's designed to easily scale users up and down as your business requires. In addition, you should look for a Cloud PBX that offers the optimum amount of flexibility within their service. Aside from support and training, users should be sure that the provider’s service is able to apply to employees that are both in and out of the office.

All the features you need to grow your business

One of the biggest selling points of Cloud PBX Systems is the availability of advanced features which are most often advertised prominently by PBX Competitors hoping to attract new clients. Since PBX features are provided as a service, there is no equipment, installation or maintenance required for any of these advanced PBX features.

Call Routing

Call routing is a call management feature that queues and distributes inbound calls to a team of agents. It is a feature commonly used in call centres to manage a high volume of incoming calls.

Automated Attendant

Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of calls.

Music On Hold

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

Call Pickup

Call Pickup feature allows users in the same pickup group to pick up no-answering calls of other extensions without running to the ringing phones.

Conference Rooms

By dialing the conference extension number, Cloud Phone System users will be allowed to join a conference room with other specified users.

Call Recording

Call recording is an automatic system that records all your calls. so you don't have to lift another finger for it to begin working, as it is enabled by default.

Call Detail Record

A call detail record (CDR) is a data record produced by a phone extension containing various attributes of the call, such as time, duration, completion status, source number, and destination number.

Holiday Hours

This feature keeps your customers informed about changes in your business hours during the holidays.

Ring Groups

Ring groups allow members to take turns answering calls. Calls could ring all members of the team until someone answers or you could ring members one at a time, in a random order.

Here's an in-depth PBX comparison into our best picks for Cloud PBX Systems for South African Businesses:

Customisable phone solutions for businesses - Pros:

- Locally developed platform based on open source technology

- Cloud platform

- Prepaid or postpaid billing

- 30+ features to monitor and manage your users and agent

-Mobile-ready, web-based technology + up to 3 devices per extension

-Multiple plans to meet your business requirements

Cons:

Limited range of devices compatible with MS Teams

Native video compatibilities not available
6 month data retention

No Unified Comms application suite

3CX PBX is an open-platform, cloud business phone system - Pros:

- Self host with popular cloud providers offering

- Standard Linux VPS. (Google Cloud, Amazon Lightsail, Microsoft Azure & more)

- Easily move your PBX between cloud providers with

- inbuilt backup & restore

- Pay a low monthly fee per PBX rather than an inflated price per extension.

- No long-term contracts

- Save on monthly call costs using SIP trunks

Cons:

The set up can seem a little daunting, especially if you plan to take it on internally.

Limited integration options with other applications.

Requires a video call feature.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

- Limited features included as standard

- SLA packages are not included but mandatory.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

Limited features included as standard

SLA packages are not included but mandatory.

Our top pick for South African businesses

If we take a closer look at all the above Cloud PBX competitors, it can't be argued that the DSL Telecom Cloud PBX system offers truly outstanding value, promising to reduce costs, connect seamlessly, and get more done - even when on the go. In today's business climate, agility, flexibility and great value are all massive factors to consider as competitive advantages. DSL Telecom' Cloud Phone System really does tick all the boxes.

To learn more about how this incredible game-changing Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍 www.pbxcapetown.co.za

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10 things to LOVE about the DSL Telecom Phone System

Wed, 14 Oct 2020 09:14:53 +0200

Softphones have recently brought a full spectrum of advantages to modern business communication. Besides significant cost savings and increased mobility, there are a slew of reasons why we, as well as our customers, simply LOVE using the Linkus Softphone app which is automatically included on all DSL Telecom's Cloud Phone System plans. Let's take a look at 10 of the most popular reasons why. But first, you may ask - what is a softphone?

A softphone is an application on your computer, smartphone or tablet that renders the device a VoIP phone. It’s the software equivalent of a VoIP desk phone or cordless phone.

#1: Break free from your desk

The Linkus Softphhone app allows users to use either a softphone or hardwired desk phone to handle business calls. Available using Microsoft Windows, mac OS, iOS, and Android, Linkus UC Softphone easily turns your mobile device and desktop into office extensions as long as there is an internet connection.

Employees can work remotely with the same calling features they have at their desk. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is a perfect solution for remote and on-the-go workers.

#2: Quickly login

The Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login.

#3: Seamlessly transfer calls between devices

Suppose that you are on an important conference call using your desktop but have to leave your desk for a while, or you take a call while on your lunch break and want to use the headset to continue it on your desktop when back to the office. Let Linkus handle these situations. Linkus allows you to seamlessly transfer the call from your desktop to your mobile phone, or vice versa, without interrupting the call. Voila!😉

#4: Expect CRM integrations that will supercharge your business

Enjoy improved efficiency and increased customer satisfaction by putting your data together with your conversations in one place.

Linkus UC Softphone can be integrated with popular CRM platforms, such as Zoho, Salesforce, Microsoft Dynamics 365, Outlook Contacts, and Google Contacts to name a few. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM system.

VoIP CRM integration is especially beneficial to sales and support agents since the pop-up contact information saves the agent time and allows them to anticipate the customer's needs quickly and provide personalised and professional customer service.

#5: Initiate ad hoc conferencing on mobile phones

Gone are the days when joining a conference call meant sitting at your desk with a desktop phone. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd-party apps because it could be a hassle to get every employee to download another app on their mobile phones.

With Linkus UC Softphone, you can start an instant meeting anywhere, anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.

Watch this short video to see how the conferencing feature works:

#6: Access your voicemails and recordings from anywhere

With your Linkus Softphone and your Cloud PBX Phone system, voicemail messages and recorded calls are synchronised. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings, helping you stay informed of important messages and respond to them quickly.

#7: Enjoy instant messaging with file sharing

The contemporary workforce nowadays, particularly millennials and generation Zs, prefer instant messaging as opposed to more traditional methods of communication. The Linkus UC Softphone comes with state-of-the-art instant messaging capabilities to supplement phone calls and increase flexibility. Even when you're on a call, you can still exchange information with colleagues through chat or group chat and share files quickly. The messages will always be delivered, even if the recipient is offline at the time.

#8: Know where everyone is

Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleagues' contact details including their extension, mobile phone number, email address, and personal profile picture. Furthermore, the presence status feature helps you quickly see if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, at their remote office, or in another city. Customised presence status prevents unnecessary call attempts.

#9: Dial accurately

Developed to help your employees make calls easily and avoid misdials, the Linkus Click-to-Call Extension for Chrome automatically identifies telephone numbers appearing on the web browser and enables users to make calls with a simple click. Similarly, the Select & Dial Hotkey function further saves employees time and eliminates dialing errors. .

#10: Control desktop phones remotely

CTI mode allows you to manage phone calls from a computer. The Linkus Desktop Client plays as the visual control panel of your desk top phone, making call operations like call transferring, placing a call on hold, call retrieval and call recording, super simple and easy with a click of your mouse!

To learn more about how this incredible game-changing product together with the DSL Telecom Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍