If you're like so many other Telkom LTE internet customers, you may have heard about the possibility of upgrading, downgrading or renewing your LTE deal or even migrating to a Telkom Fibre internet deal. Here we answer all your Frequently Asked Questions so that you can enjoy the benefits of a better internet deal as soon as possible.

Upgrading And Downgrading Your Telkom LTE Deal

How To Upgrade Or Downgrade Your Telkom LTE Package?

Can I Upgrade Or Downgrade My Telkom LTE Internet Deal?

When Can I Upgrade Or Downgrade My LTE Contract?

How Long Does It Take To Process My Telkom LTE Internet Upgrade Or Downgrade?

Here at DSL Telecom we believe in connecting our customers with the best suited internet connection that will satisfy their daily internet connectivity needs. Whether you're streaming movies on Netflix, jamming out to the latest songs on Spotify, working from home, playing your favourite online game on your Xbox or streaming YouTube videos, your internet speed definitely matters and having a reliable internet connection is key to strong and consistent internet speeds. DSL Telecom is the largest Vox business partner in SA and the largest post-paid Telkom dealer in the country, which means we can provide you with faster, better internet at a fair price. 

Fibre installation lead times have gone from fast to superfast and is becoming the new normal for residential areas and is essential for smarter living. The COVID-19 pandemic opened South Africa's eyes in terms of expanding the connectivity landscape, emphasizing the fact that the speed and capacity of broadband are essential to supporting the home workforce as well as satisfying the growing demand for safer and smarter homes.

How do I cancel my Telkom subscription? You ask. When switching, upgrading or migrating between services or entirely opting out of the Telkom network, it is necessary to cancel your contract. You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fees may be charged.

If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term. Check if you are eligible to upgrade or renew your Telkom LTE to a better deal here: www.ltedeals.co.za/renew.We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to migrate your existing Telkom LTE service this can easily be done from your 3rd month of your contract commitment term, check if you are eligible to migrate your Telkom LTE to a better deal here: www.ltedeals.co.za/renew. We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to upgrade or renew your existing Telkom Fibre Service, you can do that by simply signing up for your desired package online here: www.fibredeals.co.za/migrate

You can cancel your Telkom contract online with these three easy steps:

Step 1:

Go to www.telkom.co.za and select “Login” on the top right hand corner to login to your “My Telkom” profile. This will take you to the ''Welcome To My Telkom '' page where you can select your login type.

You will then be directed to the Telkom self-service portal that allows you to manage your Telkom internet services. The self-service portal will enable you to: view your data usage, usage history, top-ups, enable out-of-bundle data and manage your password.

If you don't have a ''My Telkom'' profile, then select ''Register'' from the login menu to create a Telkom user profile. Follow the 4 step process to create your user account and link your services to your account.

Step 2:

Step 3:

Helpful tips:

When will your cancelled Telkom contract end?

These days, it goes without saying, that modern South African businesses need a reliable business fibre internet connection to thrive - it’s no longer an option. A limited or slow internet connection is one of the most time consuming problems a business can struggle with, affecting everything from the communication between you and your customers to the work efficiency of your team.

A fast and reliable internet connection not only assists business functionality, but ensures you are able to meet customer expectations and deadlines.

When it comes to choosing a business fibre service provider, the market-leading Vox Fibre infrastructure is hands-down a firm South African favourite, promising high-speed bandwidth and capacity at prices that are fair. 

That being said, it's sometimes confusing to business owners to understand why the estimated fibre installation lead time can vary based on the location of their building (Off-Net Building,  On-Net Building or Preferred & Connected Building), as well as many other external factors which are outside the control of Vox or the Network Operators. 

These factors include, but are not limited to:

Lets' go through the meaning of each building category and their respective fibre installation lead times:

• Off-Net Buildings  - Where fibre does not yet exist in the area.

In this instance, the FNO (Fibre Network Owner) needs to build the necessary fibre infrastructure in the area and then install a POP (point of presence) in the building. Once this has been done, the fibre cable needs to be pulled from the street into the building. Expect installations at Off-Net Buildings to take between 6-9 months.

*On-Net Buildings - Where fibre already exists in the area.

In this case, the Fibre Network Owner needs to pull the fibre cable from the street into the building.

The installation lead time for On-Net Buildings is 4-6 months.

*Preferred & Connected Buildings - Where fibre also already exists in the building.

In this example, since fibre infrastructure already exists inside the building, the installation lead time is 4-8 weeks.

Step 1. Connect the router or ONT to the output port using the supplied splitter cable.

Step 2. You can also connect devices such as your mobile phone to the 5VDC USB output on the cable.

Step 3. Insert the power adapter of your fibre or Wi-Fi router to the input port of the UPS. Ensure the correct polarity and maximum input voltage of 13 VDC is not exceeded. NB: Do not use an adapter that is more than 12V. Using an adapter with more than 12V may cause damage to your UPS and it will not be covered under warranty. If you need an adapter, we can provide you with one.

Step 4. Next, insert the power adapter into the AC wall outlet.

As you are already probably aware, Telkom is currently in the process of shutting down its copper network, which means that all traditional phone lines and ADSL services will soon be discontinued.