DSL Telecom - Blog #dsl telecom complaintsDSL Telecom - Blog #dsl telecom complaintshttps://www.dsltelecom.co.za/blogs/tag/dsl-telecom-complaintsSat, 04 Apr 2026 09:14:36 -0700http://zoho.com/sites/<![CDATA[3 easy steps to cancel your Telkom service online]]>https://www.dsltelecom.co.za/blogs/post/3_easy_steps_to_cancel_your_telkom_service_onlineFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

How do I cancel my Telkom subscription? You ask. When switching, upgrading or migrating between services or entirely opting out of the Telkom network, it is necessary to cancel your contract. You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fees may be charged.


If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term. Check if you are eligible to upgrade or renew your Telkom LTE to a better deal here: www.ltedeals.co.za/renew.We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to migrate your existing Telkom LTE service this can easily be done from your 3rd month of your contract commitment term, check if you are eligible to migrate your Telkom LTE to a better deal here: www.ltedeals.co.za/renew. We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to upgrade or renew your existing Telkom Fibre Service, you can do that by simply signing up for your desired package online here: www.fibredeals.co.za/migrate

You can cancel your Telkom contract online with these three easy steps:

Step 1:

Go to www.telkom.co.za and select “Login” on the top right hand corner to login to your “My Telkom” profile. This will take you to the ''Welcome To My Telkom '' page where you can select your login type.

Telkom Customer Portal
Cancelling your Telkom LTE or Fibre service via the customer portal

You will then be directed to the Telkom self-service portal that allows you to manage your Telkom internet services. The self-service portal will enable you to: view your data usage, usage history, top-ups, enable out-of-bundle data and manage your password.

Register or login to your Telkom account.

If you don't have a ''My Telkom'' profile, then select ''Register'' from the login menu to create a Telkom user profile. Follow the 4 step process to create your user account and link your services to your account.

Register to create a Telkom user profile if not already a member.

Step 2:

Once you’re logged in to your Telkom profile, navigate to the dashboard and select the "Manage Products'' option.
Navigate to the ''Manage Products'' section on the Telkom portal

Step 3:

Next, you should navigate to the ''Cancellations'' tab and select ''Start Process'' to initiate the cancellation process. Fill in all the required details. Once done, you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.
Initiate the cancellation process by selecting "Start Process''.
Fill in all the required details on the required fields. Once done you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.

Helpful tips:

  • Once you have submitted your service cancellation request you will receive a reference number. You will need this reference number if ever you need Telkom to follow up on your request.
  • If you have any ISP services with other service providers on your Telkom line, you will need to cancel those services before you submit your request to cancel your Telkom services.
  • Telkom services that are still in their contract phase may incur cancellation penalties.
  • If you wish to have any credit balance refunded to you upon receiving your final bill, please log a dispute with Telkom Billing on 10210.
  • Small and Medium Enterprise (SME) Service Cancellation Process: Submit your cancellation request via email to StocST@telkom.co.za for a fixed line service, or BusinessMobile@telkom.co.za for a mobile service.
  • Deceased Cancellation Process: In order to cancel a service of a deceased person, an email must be sent to Lsdanational@telkomsa.co.za. The following documentation is required: copy of deceased's  ID document, death certificate and the contact details of the person responsible for the deceased's estate.
  • To follow up on the status of your cancellation or to escalate the cancellation process, please contact Telkom directly on the following channels, quoting your cancellation reference number:

    • Call The Call Centre on: 012 311 2473 

When will your cancelled Telkom contract end?

After successfully submitting your cancellation request online, your cancellation order will take 30 days to complete and at the end of the following month you will receive your final bill.


Here is a breakdown of the cancellation process: 
Day 1: The customer submits a contract cancellation contract. 

Day +/-  7: Telkom processes the request presented alongside the supporting documents. 

Normal bill: Telkom sends a regular bill to the client as the cancellation request is processed. 

Day 30: Telkom finalises the cancellation order marking the end of a 30-day notice. 

Day 60: The customer receives the final bill from the company. 

Termination: After clearing the bill, the customer has successfully cancelled their contract with Telkom. 
After clearing your final bill, your contract will have been successfully cancelled with Telkom

If you need to get in touch with Telkom, we have created a blog with all the contact and support channel details you need.
Telkom Support Channels

If you would like to upgrade to fibre, visit: www.uncappedfibre.co.za
If you would like to renew/upgrade or switch to LTE, visit: www.ltedeals.co.za/
]]>Thu, 04 Feb 2021 16:11:49 +0200<![CDATA[DSL Telecom customer reviews: stories from our customers]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-Customer-ReviewsFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

Over 15 000 customers have come to us for a better deal on Telkom LTE deals, Vox Fibre Internet deals, Business Cloud Phone Systems, Business Voice Products, Zoho Implementations and Zoho Support. Read our customer reviews below to find out how our unique service culture has changed their world. 

DSL Telecom has a 4.4 average rating from the 3 major review platforms in South Africa

DSL Telecom customer reviews
Telkom LTE Customer Testimonials
DSL Telecom customer review, image of Sasha Le Grange

Sasha Le Grange - Telkom Uncapped LTE 

" The sign up process for Telkom Uncapped LTE was so easy with DSL Telecom. Thank you so much Adam Botha, he was so efficient at all times. He assisted me with my queries and am so grateful. It was wonderful get connected through DSL Telecom. "
Hello peter review of DSL Telecom from Fisokuhle Gumede. Picture of customer.

Fisokuhle Gumede - Telkom LTE 240GB

" I received my Telkom LTE SIM card and router deal today and I would like to say thank you. I appreciate the very fast service I got from DSL Telecom. I will also recommend your friendly and efficient service to other people. "
DSL Telecom hello peter review from Leonard Mandal

Leonard Mandal - Telkom Uncapped LTE

" I must say DSL Telecom's service was very helpful and supportive. Thank you for handling my questions so quickly and giving me tons of online support resources to use while I waited for your feedback. Exceptional and speedy service from you guys. Highly recommend this company. The sales advisor Keenan was top notch. "

View Telkom LTE Deals
Vox Fibre To The Home Customer Testimonials
DSL telecom review from Nico Ras - Picture of client

Nico Ras - Vox Vuma fibre to the home

" Asking DSL Telecom to help me with my Vox fibre to the home, was the best decision I have made. Talitha helped me and she gave superior service. I was kept in the loop via emails every step of the way. If you want the best service, then you need to go to DSL Telecom. I have zero complaints working with DSL Telecom. "
DSL Telecom Google review from Wandi Ndimande Image

Wandi Ndimande - Vox Frogfoot FTTH

" You rarely get a great service like this nowadays. Natalie Van Rooyen assisted me until the end, responding to all the emails with patience. If DSL Telecom keeps this up, their business is going far because customers are looking for this kind of service. "

Craig Domingo - Vox Octotel uncapped home fibre

" The excellent customer service I've received while using Vox fibre, the responsiveness to line speed queries, coverage queries and communication with regards to routine maintenance, outages and account queries, DSL Telecom's service is head and shoulders above any other ISP's I've been with. "
View Vox Fibre Internet Deals
Zoho Software Services Customer Testimonials

David Randalls -  Zoho Services

" I honestly owe the rapid growth of my business to DSL Telecom's Zoho Software's team for the amazing suggestions and advice in choosing my Zoho Applications. They are always there to provide me with support and assistance. "
Google reviews about DSL Telecom from Justin Surridge

Justin Surridge - Zoho Services

" The level of ongoing support and expert technical advice I've received from DSL Telecom's Zoho Support Team has really been incredible and worth every cent on my exciting Zoho Software journey. "
Review from Yolanda Kirsten on Zoho Software Training " No complaints here"

Yolanda Kirsten - North West University - Zoho Software Training

" The Zoho CRM System training was well presented and perfectly tailored to the needs and questions of our department. My expectations were definitely exceeded and we look forward to to Zoho Desk and Zoho Social training in the very new future. "

View DSL Telecom's Zoho Partner Store
DSL Telecom Cloud PBX
Picture of Brad Munz customer review

Brad Munz - Kumoflow - DSL Telecom Cloud Phone System

'' Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical. ''

Picture of client compliment

Mitch Ferriera - Bevan Group - DSL Telecom PBX System & voice

'' We are really impressed with the savings we've noticed on our telephony expenses since switching over to DSL Telecom cloud phone and voice services. The support has been great, all my queries get answered within a day. '' 

Picture of client compliments

Seth Vögler - Valenture Institute - DSL Telecom Cloud Phone System

'' DSL Telecom's Cloud Phone System has allowed our team to stay operational and connected to our users and customers during the COVID-19 lockdown. This is definitely a service that we will keep forever. ''

View Cloud PBX Packages
Fibre To The Business Customer Testimonials 
Picture of client doing a review about DSL telecom

Gavin Paris - E-boil Systems  - Liquid Business Fibre

I recently upgraded to Liquid fibre to the business and I'm happy to say that my business fibre internet is now stable and really fast. " 

Client testimonial on DSL telecom cloud PBX

Leon Steyn - Preferred Solutions -  Vox FTTB

 '' We have been using DSL Telecom for our Vox Business Fibre and VoIP services for almost 3 years and I would highly recommend their services. Not only is their customer service high quality, the business fibre is very affordable too. " 

Marc Kruger - Top CCTV - Vox Business Fibre

'' Thanks to the DSL Telecom team for the professional service provided. We are really impressed with our Vox Business fibre connection. Great job! "

View Business Fibre Deals

Customers all over South Africa are getting better customer service with DSL Telecom

DSL Telecom Technology Solutions
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