DSL Telecom - Blog #cloud-based

What is a softphone? An inside look at softphones and why you need them in your business

Tue, 18 Jan 2022 10:30:00 +0200

More and more businesses have or are transitioning to hybrid working. This means it is essential for businesses to adapt to newer communications solutions. Businesses in South Africa are now installing softphones for their convenient features and ease of use to improve communication with remote employees and clients.

So, what is a softphone? A softphone is essentially a software-based interface that acts as a telephone. It allows you to make, receive, and manage calls on any hardware device that utilises this type of software.

Let’s dive into everything you need to know about softphones for business - what is a softphone? Is it different from any other business phone? What can you do with it, and how will it benefit your business?

What is a softphone?

You’ve probably used a softphone-type interface without realising it. Zoom or Zoho Meeting are popular softphone examples that many businesses have recently used, when going remote in 2020.

A business softphone is actually not a desk phone or any other physical device, it is a software application that is installed on a connected device. It can be installed on desktops and mobile devices, so in short softphones allow you to make telephone calls without an actual telephone.

Softphone app users will be able to access all the same features as a hard phone, including making calls, receiving calls, setting up call forwarding, voicemail and more. It features all the buttons you might expect a business phone to have.

How does a softphone work?

It's really quite simple, a softphone app typically runs on hardware such as a PC, smartphone, tablet, or computer. To place VoIP calls, establishing a connection via the internet to a physical device is necessary. So, all you need is a device with speakers and a microphone, along with an internet connection.

The softphone app opens in the same way as a regular smartphone’s touchpad. Once you open the program to load the softphone, you can use the touchscreen or a mouse to dial a number and make calls. A softphone app includes a dial pad and features such as hold, mute, and call transfer.

The softphone app converts your voice into a digital signal and carries it to the receiver’s end on a call using integrated technology. You can speak through the softphone app just like a regular telephone if it’s on your smartphone. Alternatively, you can conduct calls from a computer through a headset.

Even though your softphone service is a web-based application, it can be affiliated with a real telephone number, complete with a local area code if desired. This means your softphone is completely accessible to landline-based phones too. If you're switching from a landline service to a cloud-based option, you can keep your current number through a process called porting, whereby numbers are transferred between carriers with minimal downtime.

A reputable provider, like DSL Telecom will ensure that setting up your softphone is quite simple. Ideally, your softphone app will be installed and operational in just a few minutes.

Call features that will make your life easier

Now that you know what a softphone does let’s explore the innovative features that you get with a business softphone.

- Presence - Employee presence enables you to see the availability of your employees: Available, Away, Do not disturb, Lunch break or Business trip. This real time visibility enables employees to avoid missing calls or call transfers which makes production run a lot smoother.

- CRM integration - The CRM integration between Yeastar and Zoho is an easy click to call and call logging action. You can integrate with Zoho One, Zoho CRM, Zoho Mail and Zoho Recruit. You can click on any number to make an out bound call straight from Zoho. You can also display inbound callers information as a pop-up on the CRM. This integration allows for a smoother flow rather than switching between different applications.

- Voicemail - The voicemail feature allows you to record, upload or write the script for a customised message to greet calls when you're away, busy or on another call.

- Call recording - This feature is an easy way to confirm details, monitor quality and guide training sessions, instead of trying to write all the relevant information down or remember it without making any notes, it's a feature that you simply click whilst on a call.

- Google Chrome extension - Linkus softphone users who install the Yeastar Linkus for Google Chrome Extension on Chrome browsers can automatically click to dial any valid phone number that appears on their web browser.

- Transfer to any extension - Extensions allow users to make and receive calls within the company. You can add extensions to every employee in your company. This feature makes it easier to quickly make a call, transfer a call, add a user to a conference call or do an attended transfer rather than searching for their name or dialing a ring group.

- Speed Dial- Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can do so by simply defining a shortcut number. You can use the Speed Dial feature to place a call by pressing a reduced number of keys. This feature helps to optimise your time quickly and efficiently.

- IVR - IVR uses voice prompts to provide callers with instructions and directions for accessing information via phone. When users call into the PBX IVR, the users would operate by following the IVR prompt instructions. The PBX system has one default IVR prompt, but you can switch out the IVR prompts to various different audio files, example closing times during the festive season or which extensions to dial for the department that you want to get into contact with.

- Ring group -Ring groups are phone extensions grouped together in order to perform functions such as ringing multiple numbers simultaneously or in a specific order. The benefit of setting ring groups is having the ability to group extensions based on company departments and setting ring strategies accordingly.

Pros of using a softphone

Significant cost savings

Save up to 50% over traditional phone systems and cut costs with low per second billing VoIP rates. Softphones relieve you from the financial burden of having to purchase or lease many physical phones and the lack of equipment eliminates most future maintenance costs.

Efficiency of resources

Softphones save you from the hassle of needing to install and configure your old traditional phones. Leveraging your already owned computer hardware to migrate to a new phone system means no need to buy new phone, new wiring or new hardware to maintain. It also frees up space on your desk and eliminates wires, plugs and power cords.

Phone lines are no longer required

Softphones use internet bandwidth, therefore there is no need to install a dedicated phone line as you once did with a traditional phone. You can also add as many workstations as you want without worrying about the cost of phone lines.

Portability & Mobility

As long as users are connected to the internet on their computer or mobile device, they can install the softphone app and use every feature. Business communication does not need to stop just because you have left the office. You can work anywhere at anytime.

Ease of use and quick setup

Softphones save you from the hassle of needing to install and configure your old traditional phones. You also don't need to worry about the wiring you once did with traditional landline phone systems as in most cases all you need is a dedicated microphone and speaker. All employees need to do is bring their own device and simply install the app on their chosen smart phone and then they can work from anywhere they need to at any given time.

Cons of using a softphone

Although there are many benefits of a softphone over hard phone technology there can also be a few potential drawbacks to consider when considering hard phones vs softphones.

The biggest issue with a softphone is that your ability to make and receive calls is completely dependent on your internet connection. That means that power outages, storms, or simply your current bandwidth will impact audio quality and overall availability.

In conclusion

In conclusion when you choose softphones for your business, you’re making a wise choice to upgrade your communications. Softphones have everything you need of a traditional desk phone but with integrated functions that level up everyday interactions in a virtual world.

A softphone app is a cost-effective, portable program that can cement communication gaps and support productivity anytime, anywhere.

Do you want a free softphone demo?

See how the DSL Telecom Cloud PBX and softphones can benefit your business, with a free 15-min online or in-person demonstration session

Get My Demo

The DSL Telecom Cloud PBX merges voice and data into an all-in-one platform with the all-new Salesforce integration

Tue, 13 Jul 2021 16:32:48 +0200

Both your CRM software and business phone system are vital tools to help you and your team keep track of business interactions with customers. Merging these two software programs will assist your business to effectively utilise the best of both these programs and more!

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to Salesforce CRM. This phone system unites voice and data in an all-in-one platform which will not only keep your customers happy with shortened communication turnaround times, you'll also appreciate easier record-updating processes for your sales teams and agents.

Related blogs that may interest you:

Easily Unfold Customer Insights In Salesforce During Your Calls

Boost your agents, sales representatives' or managers' efficiency with streamlined dialing, auto-call logging, call pickup, detailed call records and call pop ups.

Call customers with just a click

Click-to-call creates an easy and efficient way for your sales and support teams to contact your customers right from your CRM. Dial your customers faster and with fewer mistakes. Stop wasting time dialing phone numbers – simply click to call a customer right from your CRM while you’re looking at all their details and records.

Log all your calls automatically

Automatic call logging makes manual data entry a thing of the past. Your call data from your DSL Telecom Cloud PBX will automatically be synced to your Salesforce CRM in real time, helping you keep track of every conversation.

Know who is calling you with live call pop ups

Now you can improve the quality of your customer interactions by automatically delivering pertinent information along with each call. When the DSL Telecom Cloud PBX & Salesforce CRM is integrated, a “screen pop up” on a call provides a holistic view of the customer. The customer information that will be available will include instant access to the caller' full name, contact details, history of call interactions, customer notes, product interest and social media accounts as well as critical business facts such as the contact’s position held within their company, the language they speak and even their birthdays. With all this information at your fingertips, personalising communication with your customers becomes a breeze!

Easily manage your customers

Rather than collecting handwritten notes or requiring employees to open their CRM system each time a phone call comes in, an integrated system will open a notepad for your employees to instantly take notes and view previous notes. In addition, the time and duration of the call will be displayed plus much more!

Interested in integrating your Salesforce CRM & DSL Telecom Cloud PBX?

Contact Sales

Seamlessly Communicate With An Award-Winning DSL Telecom VoIP PBX + Microsoft Teams Collaboration

Tue, 13 Jul 2021 16:32:48 +0200

Both your Business Communications Platform Software and your Business Phone System are considerably-essential business operational tools which enable companies of all sizes to keep track of communication interactions with your team members and customers alike. Merging these two state-of-the-art software platforms promises to deliver exceptional calling experiences to Teams Users as well as your ever-valued customers.

The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to MS Teams. This phone system unites voice and communication software platforms, filling the gap for your established Teams user base and providing your business the opportunities you deserve to reach a much broader customer base.

As Microsoft Teams surpassed 145 million daily active users, Yeastar integrates with Teams to make enterprise-grade calling capabilities of The DSL Telecom Yeastar Cloud PBX System available to Teams users. With the direct routing technology, users on DSL Telecom's Yeaster Cloud Phone System and MS Teams can seamlessly communicate with others like regular extensions do, making it a perfect fit for businesses with a mix of Teams and non-Teams users.

Related blogs that may interest you:

Get More Done With Less Effort

This integration solution offers a quick, simple and cost-effective way to take your communication processes to another level without any disruption to your existing phone service.

Here's what you can expect your business to gain

By associating MS Teams users with SIP extensions of the DSL Telecom Cloud PBX, the MS Teams App will work as a softphone that is registered to the PBX, enabling you to achieve the following: Make and receive calls directly from the MS Teams App, Keep your existing phone numbers, SIP phones and any SIP devices.

Empower your business with DSL Telecom's VoIP and MS Teams integration capability

Users on DSL Telecom's Cloud PBX System and MS Teams can reach each other like they would usually do on regular extensions using the DSL Telecom Cloud PBX System, so that they can make and receive internal and external calls directly on the MS Teams App while enjoying a variety of advanced calling features.

Features at a Glance:

Place and receive calls from anywhere on any device via the MS Teams App.
Keep your existing phone numbers and any SIP endpoints on MS Teams.
Set up customised IVR scripts to suit your specific business's requirements.
Support advanced call management to forward, transfer, hold, and mute calls.
Access to more incredible calling features such as call recording, ring groups, voicemail to email and more.
Consolidate your business communications and collaboration on a single platform.
Simplify configuration and administration with the easy setup process.

One Plus One Outperforms Two

To wrap up, VoIP Integration Is A Technology – a bridge to unite your VoIP phone system with other work-related platforms to maximise the value of each of your current applications.

Interested in integrating your MS Teams Communication Platform With DSL Telecom's Cloud PBX?

Contact Sales

Everything a modern South African business should consider when comparing Cloud PBX Phone Systems

Tue, 13 Jul 2021 16:32:48 +0200

Making the proper PBX choice

Every business needs a phone system to operate optimally and communicate effectively with each other and their customers, however with the abundance of PBX Phone System options available, choosing a suitable Cloud PBX provider can seem complicated and somewhat overwhelming, especially as a South African business.

To help simplify your decision, we at DSL Telecom through our extensive first-hand Cloud PBX System experience, have gathered up what we consider to be the leading Cloud PBX competitors in the South African professional marketplace and delved into what sets them apart with some insightful PBX comparisons.

But first, let's take a look at what factors you'd want to to consider when comparing Cloud PBX Systems as well as some of the exciting Phone System features.

4 Crucial factors to consider when comparing Cloud PBX Systems

Here are 4 factors to consider when selecting your Cloud Phone System and comparing Cloud PBX comparisons.

#1 Will the Cloud PBX Solution support your business needs?

When selecting a Cloud PBX provider, you should be aware of all your business needs, i.e. number of lines, number of all employees in all offices, location of all employees, broadband specifications, local/long distance needs, conference calling, call volumes and so forth. In knowing these, you'll be able to select a provider who has the appropriate tools and capacity for your business. Another area that should be addressed is accessibility and technical support.

#2 What about sufficient bandwidth?

Since adequate bandwidth is critical to Cloud PBX systems in order to carry both voice traffic and other data, you'll require sizeable bandwidth for your PBX system. Therefore, the size and data requirement of your company dictates how much bandwidth will be required to adequately run a Cloud PBX service. Your company's exact bandwidth requirements depend directly on your call volume, codec, your packets per second capability, and your total packet size over the WAN. Once this information is accounted for, you'll be able to calculate an approximation of the bandwidth needed.

#3 User training

When choosing your business's ideal PBX Phone System, it's important to choose a Cloud PBX Solution that offers hands-on employee training during the initial installation right through to the training of new employees if required. With this, users will benefit from system proficiency, which ultimately leads to a better utilisation of the system, features, and functions.

#4 Scalability and flexibility

As your business grows larger or smaller, it's imperative that you choose a Cloud Phone System that's designed to easily scale users up and down as your business requires. In addition, you should look for a Cloud PBX that offers the optimum amount of flexibility within their service. Aside from support and training, users should be sure that the provider’s service is able to apply to employees that are both in and out of the office.

All the features you need to grow your business

One of the biggest selling points of Cloud PBX Systems is the availability of advanced features which are most often advertised prominently by PBX Competitors hoping to attract new clients. Since PBX features are provided as a service, there is no equipment, installation or maintenance required for any of these advanced PBX features.

Call Routing

Call routing is a call management feature that queues and distributes inbound calls to a team of agents. It is a feature commonly used in call centres to manage a high volume of incoming calls.

Automated Attendant

Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of calls.

Music On Hold

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

Call Pickup

Call Pickup feature allows users in the same pickup group to pick up no-answering calls of other extensions without running to the ringing phones.

Conference Rooms

By dialing the conference extension number, Cloud Phone System users will be allowed to join a conference room with other specified users.

Call Recording

Call recording is an automatic system that records all your calls. so you don't have to lift another finger for it to begin working, as it is enabled by default.

Call Detail Record

A call detail record (CDR) is a data record produced by a phone extension containing various attributes of the call, such as time, duration, completion status, source number, and destination number.

Holiday Hours

This feature keeps your customers informed about changes in your business hours during the holidays.

Ring Groups

Ring groups allow members to take turns answering calls. Calls could ring all members of the team until someone answers or you could ring members one at a time, in a random order.

Here's an in-depth PBX comparison into our best picks for Cloud PBX Systems for South African Businesses:

Customisable phone solutions for businesses - Pros:

- Locally developed platform based on open source technology

- Cloud platform

- Prepaid or postpaid billing

- 30+ features to monitor and manage your users and agent

-Mobile-ready, web-based technology + up to 3 devices per extension

-Multiple plans to meet your business requirements

Cons:

Limited range of devices compatible with MS Teams

Native video compatibilities not available
6 month data retention

No Unified Comms application suite

3CX PBX is an open-platform, cloud business phone system - Pros:

- Self host with popular cloud providers offering

- Standard Linux VPS. (Google Cloud, Amazon Lightsail, Microsoft Azure & more)

- Easily move your PBX between cloud providers with

- inbuilt backup & restore

- Pay a low monthly fee per PBX rather than an inflated price per extension.

- No long-term contracts

- Save on monthly call costs using SIP trunks

Cons:

The set up can seem a little daunting, especially if you plan to take it on internally.

Limited integration options with other applications.

Requires a video call feature.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

- Limited features included as standard

- SLA packages are not included but mandatory.

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:

- Full feature set at a single per user price

- Pure IP Centrex solution allowing customers to benefit from competitive voice rates

- Scalable and flexible - pay per use

- Flexible contract terms available

- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more

- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

Cons:

Limited features included as standard

SLA packages are not included but mandatory.

Our top pick for South African businesses

If we take a closer look at all the above Cloud PBX competitors, it can't be argued that the DSL Telecom Cloud PBX system offers truly outstanding value, promising to reduce costs, connect seamlessly, and get more done - even when on the go. In today's business climate, agility, flexibility and great value are all massive factors to consider as competitive advantages. DSL Telecom' Cloud Phone System really does tick all the boxes.

To learn more about how this incredible game-changing Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍 www.pbxcapetown.co.za

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An ideal friendship: DSL Telecom Phone System & Zoho CRM

Mon, 19 Apr 2021 17:01:28 +0200

In the age of multichannel communications, your customers are communicating to your teams through chat, email, social media and (of course) telephone. Keeping up to date with what a customer requires is even harder when all these channels act like perfect strangers — remaining separate and detached. That is why we suggest you integrate your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into best friends: effortlessly in tune and always working together to achieve more than each could alone. The good news is that Zoho CRM & DSL Telecom Phone System have already been introduced and collaborate seamlessly.

In today's blog we'll be discussing what makes the Zoho CRM & DSL Telecom PBX integration the best of companions.

Click here to learn more about DSL Telecom's Cloud Phone System
Click here to start your FREE Zoho CRM trial

Easier tracking

Make manual data entry a thing of the past with DSL Telecom and Zoho CRM's automatic call logging feature. Accurate and descriptive notes on your customer is your team's secret weapon to providing superior service! The call pop-up window enables your team to add notes, create follow-up tasks or assign the contact you spoke with to someone else. You will never lose track or forget about a conversation that you had with a customer.

Call pop-ups to better serve your customers

Zoho's CRM Software can store, access and analyse large amounts of diverse information, including detailed caller identification and call history. Linking your telephony to your CRM gives your sales team quick access to previous call interactions and customer details before the call connects. This enables you to quickly prepare for the customer interaction and ultimately you're now able to assist the customer promptly - saving time for all parties.

Every call from your customer automatically displays a pop-up with the customers information on your screen. Pop-ups provide quick access to customer records which helps to get to the heart of the matter quickly. Having this information handy when a customer calls, gives your team the opportunity to provide a personalised customer service.

Gives you more data

Providing your team with constructive feedback is vital to motivate, improve and enhance your workforce. It is essential to measure KPIs such as call rates, upselling activity and conversion rates. Integrating your telephony with your CRM system helps monitor and analyse staff tendencies and capabilities, providing supervisors and managers with useful, quantifiable data. This integration gives you the opportunity to generate reports. With reports, you can track trends and teams' performance during specific periods and motivate them to improve by providing proof of superb performance or the need to improve on certain aspects of their work. Built-in charts and reports let you visualise your call data and help you figure out how to provide a better customer experience.

Elevate productivity

The ability to accept incoming calls and make outgoing calls with a single click is facilitated through DSL Telecom's Cloud PBX and Zoho's CRM system, enhancing the swiftness of your staff. Stop wasting time searching for contacts' numbers and dialing numbers - make calls straight from Zoho CRM. While you're looking at your leads or contacts, just click the call icon to initiate a call.

What does this integration look like?

Zoho CRM & DSL Telecom Phone Integration: Better Together

The future belongs to companies that maintain strong customer relations and improve efficiency at serving them. Technology is an effective way to help your business achieve both these goals. By integrating your CRM and telephony services, you can make your business stand out even in a hyper-competitive market. Our Zoho Consultants and Cloud PBX Specialists understand how essential communication and building relationships are to businesses. Let us help you unify your communications with your customers.

Try this integration

10 things to LOVE about the DSL Telecom Phone System

Wed, 14 Oct 2020 09:14:53 +0200

Softphones have recently brought a full spectrum of advantages to modern business communication. Besides significant cost savings and increased mobility, there are a slew of reasons why we, as well as our customers, simply LOVE using the Linkus Softphone app which is automatically included on all DSL Telecom's Cloud Phone System plans. Let's take a look at 10 of the most popular reasons why. But first, you may ask - what is a softphone?

A softphone is an application on your computer, smartphone or tablet that renders the device a VoIP phone. It’s the software equivalent of a VoIP desk phone or cordless phone.

#1: Break free from your desk

The Linkus Softphhone app allows users to use either a softphone or hardwired desk phone to handle business calls. Available using Microsoft Windows, mac OS, iOS, and Android, Linkus UC Softphone easily turns your mobile device and desktop into office extensions as long as there is an internet connection.

Employees can work remotely with the same calling features they have at their desk. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is a perfect solution for remote and on-the-go workers.

#2: Quickly login

The Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login.

#3: Seamlessly transfer calls between devices

Suppose that you are on an important conference call using your desktop but have to leave your desk for a while, or you take a call while on your lunch break and want to use the headset to continue it on your desktop when back to the office. Let Linkus handle these situations. Linkus allows you to seamlessly transfer the call from your desktop to your mobile phone, or vice versa, without interrupting the call. Voila!😉

#4: Expect CRM integrations that will supercharge your business

Enjoy improved efficiency and increased customer satisfaction by putting your data together with your conversations in one place.

Linkus UC Softphone can be integrated with popular CRM platforms, such as Zoho, Salesforce, Microsoft Dynamics 365, Outlook Contacts, and Google Contacts to name a few. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM system.

VoIP CRM integration is especially beneficial to sales and support agents since the pop-up contact information saves the agent time and allows them to anticipate the customer's needs quickly and provide personalised and professional customer service.

#5: Initiate ad hoc conferencing on mobile phones

Gone are the days when joining a conference call meant sitting at your desk with a desktop phone. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd-party apps because it could be a hassle to get every employee to download another app on their mobile phones.

With Linkus UC Softphone, you can start an instant meeting anywhere, anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.

Watch this short video to see how the conferencing feature works:

#6: Access your voicemails and recordings from anywhere

With your Linkus Softphone and your Cloud PBX Phone system, voicemail messages and recorded calls are synchronised. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings, helping you stay informed of important messages and respond to them quickly.

#7: Enjoy instant messaging with file sharing

The contemporary workforce nowadays, particularly millennials and generation Zs, prefer instant messaging as opposed to more traditional methods of communication. The Linkus UC Softphone comes with state-of-the-art instant messaging capabilities to supplement phone calls and increase flexibility. Even when you're on a call, you can still exchange information with colleagues through chat or group chat and share files quickly. The messages will always be delivered, even if the recipient is offline at the time.

#8: Know where everyone is

Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleagues' contact details including their extension, mobile phone number, email address, and personal profile picture. Furthermore, the presence status feature helps you quickly see if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, at their remote office, or in another city. Customised presence status prevents unnecessary call attempts.

#9: Dial accurately

Developed to help your employees make calls easily and avoid misdials, the Linkus Click-to-Call Extension for Chrome automatically identifies telephone numbers appearing on the web browser and enables users to make calls with a simple click. Similarly, the Select & Dial Hotkey function further saves employees time and eliminates dialing errors. .

#10: Control desktop phones remotely

CTI mode allows you to manage phone calls from a computer. The Linkus Desktop Client plays as the visual control panel of your desk top phone, making call operations like call transferring, placing a call on hold, call retrieval and call recording, super simple and easy with a click of your mouse!

To learn more about how this incredible game-changing product together with the DSL Telecom Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍

Top 10 benefits of switching to a cloud-based phone system

Thu, 17 Sep 2020 09:43:05 +0200

For most modern businesses, establishing a solid communications channel with customers, employees, vendors and partners, is of utmost importance, even more so when working remotely.

It should come as no surprise then that savvy business owners around the world are quickly joining the shift to a cloud-based phone system.

In a nutshell, a cloud-based phone system (a.k.a. cloud PBX phone system) is a VoIP phone system that is accessible over a cloud-based IP network. It is delivered entirely over the Internet and managed completely off-site, cutting down upfront investments in telecommunications infrastructure.

Let's look through some of the amazing benefits of this phone system, specifically the super-robust DSL Telecom phone system.

#1: Massive cost savings

Traditional telephony required upfront investment and regular maintenance costs, not to mention a lock-in period. The DSL Telecom phone system, on the other hand, allows you to pay-as-you-go, depending on your actual need for the service. Expect to save up to 50% over traditional phone systems and cut costs with low per-second billing VoIP rates.

Additionally, since it’s in the cloud, the lack of physical hardware will save you maintenance and upgrade expenses.

#2 Unlimited scalability

During periods of growth or contraction, you need a system that can scale up or down in proportion to your business requirements.

A cloud phone system can easily scale to meet your usage capacity as your demand increases or decreases. You can start small with a few extensions and grow your users as your business expands.

#3: No contracts

One of the most attractive benefits of this cloud phone system is that you pay on a month-to-month basis and not locked into any long-term contracts. You can cancel any time with only 30 days notice. Pricing plans start at R65 per extension per month. To view all the pricing plans, click here 👉 www.pbxcapetown.co.za

#4: All the features you need to grow your business

Say goodbye to the basic, restrictive features of your old-fashioned phone system. With DSL Telecom's cloud phone system, you'll get access to 50+ enterprise-grade business communication features along with advanced UC capabilities at no extra cost. Some of most popular features include: Automated Attendant (IVR), Music On Hold, Fax To Email, Call Pickup, Conference Rooms, Ring Groups, Video Calls, Agent Queues and Call Routing to name a few.

#5: The freedom to work from anywhere

As long as you have an internet connection, DSL Telecom's cloud-based phone solution allows full phone system functionality from anywhere in the world. Take your office extension with you, connect mobile and remote workers and view the presence of your colleagues. You simply use your own smartphone or PC with the free Linkus unified communications (UC) softphone application and enjoy all the features of a desktop extension.

#6: Connect your way

There are multiple ways to connect to this cloud phone system, making it even easier for you to work your way, from anywhere. You can either use your own device or you can choose to purchase high-quality Yealink IP phones and headsets from DSL Telecom if you need them. You even get the option to purchase the hardware outright or rent over a 36-month period.

#7: Improve customer experience

One of the most impressive features of DSL Telecom's phone system, is that it can be integrated with your CRM.

With an ironclad CRM phone integration, immediate transfer of information gives support and sales representatives the superpower of perfect memory. Customers and leads will be impressed (and maybe even a little creeped-out) by how agents are able to remember small details from past interactions as if they had occurred yesterday.

#8: Reduce unnecessary IT workload

Chances are either your office administrator or IT team is managing your current phone system. Odds are, they would rather not be. The odds are even higher that your business would be better off if they could take phone administration off their to-do lists, and replace it with more high-value work.

With a cloud-based phone system, this becomes a possibility.

#9: Better reliability

Did you know that a cloud-based phone system will help you keep your business up and running even when a disaster hits?

Cloud phone systems are extremely reliable since they are in multiple locations, which means that even if one server experiences issues, there is another server that can keep your communications running smoothly. This is called geographic redundancy, and it is a highly effective method for avoiding service issues and downtime.

#10: Enjoy simple, transparent pricing

It's no secret that traditional phone system features are costly and quite frankly, complicated. That’s because in many cases, the features aren’t native to that system. To support the latest features, you have to modify your existing solution with added hardware, software, or licensing costs. With a phone system in the cloud, all features integrate natively into the system. DSL Telecom offers all voice features for a single, transparent price, without any per-feature add-ons or hidden fees.

Your phone system plays a critical role in business operations and the experience customers have with your organisation. Migrating your phone system to the cloud can help you to better manage costs, give your team the time needed to focus on growing your business and prepare your organisation to meet the future of business communications head-on.