DSL Telecom - Blog #businessDSL Telecom - Blog #businesshttps://www.dsltelecom.co.za/blogs/tag/businessThu, 30 Apr 2026 22:46:53 -0700http://zoho.com/sites/<![CDATA[Zoholics South Africa 2021 - Zoho's annual user conference is coming to Cape Town & Johannesburg ]]>https://www.dsltelecom.co.za/blogs/post/zoholics-south-africa-2021-zoho-s-annual-user-conference-is-coming-to-cape-town-johannesburgIn this blog, you will learn all about Zoholics which is Zoho's annual user conference. Discover why you should attend, what you can expect and claim 30% off for your Zoholics South Africa ticket with DSL telecom's promo code.]]>
Zoholics - DSL Telecom - Zoho Premium Partner
Zoholics South Africa 2021 - Zoho's annual user conference

Zoholics is Zoho's annual user conference, a journey for Zoho and DSL Telecom to meet with our Zoho Software users to inform, inspire and educate them on the latest product updates. Through presentations, workshops, demonstrations and discussions with our software product experts, you will gain a greater understanding of Zoho’s integrated suite of business applications.


Zoholics South Africa offers everything that small, medium and large business leaders and experts need to know in order to evolve and advance on their digital transformation journeys.


During this conference Zoho will also showcase new insights into their roadmap for the Africa region and how they plan on utilising cutting edge technology to advance in the country.

Upcoming Events

Zoholics Johannesburg 2021

Zoholics Johannesburg

Hilton Sandton, Gauteng - South Africa


Fri Nov 19, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70


Zoholics Cape Town 2021

Zoholics Cape Town

The Westin, Cape Town - South Africa


Tue Nov 23, 2021


Regular Price

R699 Per person


Price you'll pay with DSL Telecom's promo code: 


R489.30 per person

Saving you R209.70

Why attend Zoholics South Africa? 

Zoholics is designed to give you the opportunity to learn, network and get the resources to take your teams to the next level. In this event you'll hear about the latest Zoho solutions, get inspired by the visionary keynotes and experience hands-on workshops and one-on-one sessions, and connect with like-minded peers who also use Zoho to drive their businesses.


Here's what you can expect

Zoholics - Product Insights * Demo's

Product Insights and Demos

See Zoho's latest features come to life! Learn how Zoho's business applications can be used to develop businesses from multiple sectors.


What you'll experience:

  • Latest product enhancements and beta-testing features

  • Demonstrations by product experts

  • Top strategies for scaling up business functions

  • Best practices to improve customer satisfaction

Zoholics - Get personal with product experts

Get Personal With Product Experts

Meet one-on-one with Zoho and DSL Telecom experts in order to engage with them.



How you'll engage:

  • Personally meet Zoho's engineers, marketers and business strategists

  • Exclusive one-on-one with Zoho insiders

  • Ask your questions and get expert advise

  • Get best practices for your business workflows

Zoholics - Inspiring guests and partners

Inspiring Guests and Partners

Learn from and be inspired by Zoho's honored guests and distinguished partners at the forefront of technology. 


What you'll learn:

  • Insights on the future trends in the industry

  • Success stories from customers

  • How to upskill your existing workforce

  • How to growth hack your business 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the DSL Telecom Promo Code

Once you have claimed your promo code you will be directed to Zoho's ticket registration page where you can purchase your ticket and apply your promo code on checkout.

How to book your Zoholics South Africa ticket: 

Step 1: Navigate to www.zoholics.dsltelecom.co.za

Step 2: Show your interest by filling in the form

Step 3: Claim your 30% off discount code

Step 4: Book your ticket online with your DSL Telecom Promo Code
Book Your Ticket Online

A few snapshots from Zoholics South Africa 2021 Events

Zoholics South Africa 2021 - Zoho Golf Day - Zoholics Johannesburg 2021 - Zoholics Cape Town 2021

FAQ's 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

All attendees will get a chance to spend some time with the Zoho experts team. The Zoho team will aim to answer as many questions as possible at the event. 

Zoholics has limited seats available for these events. If tickets are still available, you can register until one hour before the event starts.

All you need to bring is proof of identification so we can give you your participation badge. 

Get 30% off your Zoholics South Africa Ticket purchase when checking out using the 
​DSL Telecom Promo Code

Get Your 30% Off Promo Code Now
]]>Wed, 10 Nov 2021 09:23:33 +0200<![CDATA[DPO South Africa, SA's biggest payment service provider turned to DSL Telecom to help enhance their Zoho ONE capabilities]]>https://www.dsltelecom.co.za/blogs/post/dpo-south-africa-sa-s-biggest-payment-service-provider-turned-to-dsl-telecom-to-help-enhance-their-zDPO Paygate uses Zoho Software to build defined processes, ideal for their local business. Ultimately allowing them to help unlock their own sales and operations data insights.]]>

About DPO Paygate

DPO South Africa, is a local entity of DPO Group that offers payment solutions. Paygate is their top tier payment gateway, trusted by leading e-commerce businesses, hospitality providers, and merchants of all sizes and industries. Paygate enables companies to accept card, mobile, and other major payment methods from directly within their website, making it easier for them to get paid online.

Zoho One Implementation improves productivity

How DPO SA geared up for growth with Zoho One & DSL Telecom

DPO SA had a shared Zoho system, that ran in conjunction with their Head Office, DPO Group. Running a shared system meant DPO SA experienced reduced business efficiencies. 

To solve this challenge, DPO SA decided to create their own separate Zoho system and build their own defined processes which have been more aligned to their local business model. This allowed them to unlock their local data to gain deeper business insight.

DPO SA enlisted DSL Telecom, a Zoho Premium Partner in South Africa with 8+ years of Zoho implementation experience and support expertise to speed up the implementation and adoption of their new Zoho ONE instance.

DSL Telecom helped DPO SA succeed with Zoho ONE by designing, implementing and launching the following Zoho anchor applications for their business:


Zoho CRM, an online customer relationship management software for managing sales, marketing and support was customised to run the PayGate sales process, show status of services and manage on-boarding of partners. Today, Zoho CRM is used to give DPO employees info about customers and partners all in one place. 


DSL Telecom created blueprints in Zoho CRM, which helped the DPO team process, prioritise and manage the on-boarding of partners and customer requests more effectively. Previously, employees had to move a customer or partner manually down the line. Now, most steps have been automated in Zoho CRM by DSL Telecom's Zoho experts, which gives DPO SA employees more time to focus on sales and partner support. Email templates were also designed and leveraged to increase the efficiency and professionalism of DPO SA's teams. Email templates can be sent on a moments notice or even through automation, ensuring accuracy and on-brand content.

 

Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transforming paper documents while ensuring security and legality. By introducing Zoho Sign, the DPO SA team ensured faster and better turnaround times for signed digital partner contracts. It works completely on the cloud and integrates readily with your everyday apps for a completely seamless signing experience.

 

Introducing new internal processes was the tip of the iceberg for DPO SA, they also wanted new ways of connecting with their customers in order to continue to boost their sales, support and marketing activities. DSL Telecom customised and implemented Zoho Sales IQ, an online chat application which identifies visitors on the DPO SA website, it keeps customers engaged through automation and helps them communicate with DPO SA teams via message and audio call. Zoho CRM and Zoho Sales IQ were also integrated, giving the DPO SA team visibility into how many website visits or chat engagements their customers have over their customer lifespan.

 

Thanks to the help of DSL Telecom, more than 115 DPO SA employees now use Zoho ONE to share and track info about leads, partners and customers better. DPO's SA's journey with Zoho ONE is not over yet, the company plans to continue automating processes and exploring what's possible with the other Zoho applications, using DSL Telecom's Customer Success Package.

Empower your team with DSL Telecom & Zoho

Speak to one of our Zoho Experts today

Speak to an expert
]]>Fri, 27 Aug 2021 16:33:07 +0200<![CDATA[Everything you need to know about Vox Business Fibre Communicate Bundles]]>https://www.dsltelecom.co.za/blogs/post/everything-you-need-to-know-about-vox-business-fibre-communicate-bundlesVox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted Voice connection and more. Giving you extra value to your business internet connection. Vox’s uncapped voice is a complete business voice solution.]]>

An explanation of the Vox FTTB Communicate Bundles 

We all know by now that connectivity is key to business. We’ve said it, you’ve read it and we all know that internet makes the world go around. If you’re reading this, chances are you’re already connected, but how much value are you truly receiving from your connection? Is your internet connection empowering your business?  The needs of your business fibre far outweigh the needs associated to a standard home connection, be it accessing static IP addresses, advanced security, communication features, advanced features and your package needs to be suitable for your businesses unique needs.


Fibre to the Business or FTTB creates a faster, more reliable connection allowing work to flow seamlessly in your business. Vox offers a reliable secure business-grade fibre line that is tailored to meet your needs, this broadband business fibre will give you the right tools to stay connected and competitive. Within this blog we will explain exactly why you need to get a Vox Communicate FTTB Bundle for your business. 


Vox FTTB provides fast internet for a fully connected office

Vox Fibre Communicate Bundles

Vox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted voice connection, giving you that extra value to your business internet connection. Uncapped voice means you get to make unlimited calls to all South African destinations i.e. local, national and mobile and popular international destinations. 


With our value added benefit of number porting, our business customers can keep their fixed line number which totally eliminates the need to deal with other providers. The ability for Vox to issue geographic number ranges (e.g 010, 021 and 031) means customers can now enjoy cost effective voice solutions and still have numbers that reflect where they are. Here's how this uncapped voice package inclusion will benefit your business:


Porting and PBX convenience

Geographic number porting lets you keep your number, while consolidating your services into a single central IP network. It’s compatible with all PBX systems.

Eliminate variable charges

With uncapped voice you have fixed monthly charges that cover both voice calls and line rental. So, no more nasty surprises at month-end.


Consistent 
​call quality

Vox use a call quality rating system to measure all calls through our network. They maintain an industry-approved 3.8 and higher, meaning great call quality.



Ready for all 
​traffic types

Routing of all voice types including cellular, local, regional, national, international, Vox on-net and inbound.



So, what else is included in the Vox FTTB Communicate bundle?

Vox has designed their bundles to give you more value and better connectivity, while ensuring that your business gets the performance it deserves, to be productive. The Vox FTTB communicate bundles also include:

  • Inbound Voice channels, which are the amount of channels that can receive customer calls. 
  • Outbound Voice channels, which are the amount of channels available for team members to make calls 
  • Non-geographical numbers which are easily recognised as national numbers, they have no city prefix. They're ideal for businesses who have customers across South Africa.
  • Symmetrical fibre line speeds which means that your download and upload speeds are equal. Symmetrical line speeds are taking off as the future of internet connection as business demands continue to grow. And, no matter what you do with Vox FTTB symmetrical speeds, we think you can expect it to be a pretty wait-free and frustration-free experience.
Executives working on Business-grade fibre internet

Choose Vox FTTB Communicate

The Vox FTTB Communicate bundles cater to all businesses budgets and offer more for less

View Vox FFTB Bundles
]]>Wed, 18 Aug 2021 11:51:55 +0200<![CDATA[The DSL Telecom Cloud PBX merges voice and data into an all-in-one platform with the all-new Salesforce integration]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-Cloud-hosted-Business-Phone-System-integration-with-SalesForce-CRMBoth your CRM software and business phone system are vital tools to help you keep track of business interactions with customers. Merging these two software programs will assist your business to effectively utilise the best of both these programs and more!]]>
Integrate your pbx to microsoft teams
Integrate your phone system with your CRM system for improved productivity and reporting dashboards

Both your CRM software and business phone system are vital tools to help you and your team keep track of business interactions with customers. Merging these two software programs will assist your business to effectively utilise the best of both these programs and more! 


The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to Salesforce CRM. This phone system unites voice and data in an all-in-one platform which will not only keep your customers happy with shortened communication turnaround times, you'll also appreciate easier record-updating processes for your sales teams and agents. 



Related blogs that may interest you:


Easily Unfold Customer Insights In Salesforce During Your Calls

Boost your agents, sales representatives' or managers' efficiency with streamlined dialing, auto-call logging, call pickup, detailed call records and call pop ups.

Call customers with just a click

Click-to-call creates an easy and efficient way for your sales and support teams to contact your customers right from your CRM. Dial your customers faster and with fewer mistakes. Stop wasting time dialing phone numbers – simply click to call a customer right from your CRM while you’re looking at all their details and records. 

Log all your calls automatically

Automatic call logging makes manual data entry a thing of the past. Your call data from your DSL Telecom Cloud PBX will automatically be synced to your Salesforce CRM in real time, helping you keep track of every conversation.

Know who is calling you with live call pop ups

Now you can improve the quality of your customer interactions by automatically delivering pertinent information along with each call. When the DSL Telecom Cloud PBX & Salesforce CRM is integrated, a “screen pop up” on a call provides a holistic view of the customer. The customer information that will be available will include instant access to the caller' full name, contact details, history of call interactions, customer notes, product interest and social media accounts as well as critical business facts such as the contact’s position held within their company, the language they speak and even their birthdays. With all this information at your fingertips, personalising communication with your customers becomes a breeze!

Easily manage your customers

Rather than collecting handwritten notes or requiring employees to open their CRM system each time a phone call comes in, an integrated system will open a notepad for your employees to instantly take notes and view previous notes. In addition, the time and duration of the call will be displayed plus much more!


Interested in integrating your Salesforce CRM & DSL Telecom Cloud PBX?

Contact Sales
]]>Tue, 13 Jul 2021 16:32:48 +0200<![CDATA[Seamlessly Communicate With An Award-Winning DSL Telecom VoIP PBX + Microsoft Teams Collaboration]]>https://www.dsltelecom.co.za/blogs/post/Seamlessly-Communicate-With-An-Award-Winning-DSL-Telecom-VoIP-PBX-Plus-Microsoft-Teams-CollaborationBoth your Business Communications Platform Software and your Business Phone System are considerably-essential business operational tools which enable companies of all sizes to keep track of communication interactions with your team members and customers alike.]]>
MS Teams Integration with DSL Telecom's Cloud PBX
DSL Telecom VoIP PBX + Microsoft Teams Collaboration

Both your Business Communications Platform Software and your Business Phone System are considerably-essential business operational tools which enable companies of all sizes to keep track of communication interactions with your team members and customers alike. Merging these two state-of-the-art software platforms promises to deliver exceptional calling experiences to Teams Users as well as your ever-valued customers.


The DSL Telecom Cloud PBX is packed with outstanding features including mobility, messaging, presence, 50+ call features and a seamless integration capability to MS Teams. This phone system unites voice and communication software platforms, filling the gap for your established Teams user base and providing your business the opportunities you deserve to reach a much broader customer base.


As Microsoft Teams surpassed 145 million daily active users, Yeastar integrates with Teams to make enterprise-grade calling capabilities of The DSL Telecom Yeastar Cloud PBX System available to Teams users. With the direct routing technology, users on DSL Telecom's Yeaster Cloud Phone System and MS Teams can seamlessly communicate with others like regular extensions do, making it a perfect fit for businesses with a mix of Teams and non-Teams users.



Related blogs that may interest you:

Get More Done With Less Effort

This integration solution offers a quick, simple and cost-effective way to take your communication processes to another level without any disruption to your existing phone service.

Here's what you can expect your business to gain 

By associating MS Teams users with SIP extensions of the DSL Telecom Cloud PBX, the MS Teams App will work as a softphone that is registered to the PBX, enabling you to achieve the following: Make and receive calls directly from the MS Teams App, Keep your existing phone numbers, SIP phones and any SIP devices.

Empower your business with DSL Telecom's VoIP and MS Teams integration capability

Users on DSL Telecom's Cloud PBX System and MS Teams can reach each other like they would usually do on regular extensions using the DSL Telecom Cloud PBX System, so that they can make and receive internal and external calls directly on the MS Teams App while enjoying a variety of advanced calling features.

Features at a Glance:

  • Place and receive calls from anywhere on any device via the MS Teams App.
  • Keep your existing phone numbers and any SIP endpoints on MS Teams.
  • Set up customised IVR scripts to suit your specific business's requirements.
  • Support advanced call management to forward, transfer, hold, and mute calls.
  • Access to more incredible calling features such as call recording, ring groups, voicemail to email and more.
  • Consolidate your business communications and collaboration on a single platform.
  • Simplify configuration and administration with the easy setup process.

One Plus One Outperforms Two

To wrap up, VoIP Integration Is A Technology – a bridge to unite your VoIP phone system with other work-related platforms to maximise the value of each of your current applications. 


Interested in integrating your MS Teams Communication Platform With DSL Telecom's Cloud PBX?

Contact Sales
]]>Tue, 13 Jul 2021 16:32:48 +0200<![CDATA[Everything a modern South African business should consider when comparing Cloud PBX Phone Systems]]>https://www.dsltelecom.co.za/blogs/post/Everything-a-modern-South-African-business-should-consider-when-comparing-Cloud-PBX-Phone-SystemsEvery business needs a phone system to operate optimally and communicate effectively with each other and their customers. Find out more about choosing a suitable Cloud PBX provider as a South African business.]]>
Connect to your cloud PBX using any compatible IP phone or use the desktop or mobile UC client

Making the proper PBX choice


Every business needs a phone system to operate optimally and communicate effectively with each other and their customers, however with the abundance of PBX Phone System options available, choosing a suitable Cloud PBX provider can seem complicated and somewhat overwhelming, especially as a South African business.


To help simplify your decision, we at DSL Telecom through our extensive first-hand Cloud PBX System experience, have gathered up what we consider to be the leading Cloud PBX competitors in the South African professional marketplace and delved into what sets them apart with some insightful PBX comparisons.


But first, let's take a look at what factors you'd want to to consider when comparing Cloud PBX Systems as well as some of the exciting Phone System features.


4 Crucial factors to consider when comparing Cloud PBX Systems


Here are 4 factors to consider when selecting your Cloud Phone System and comparing Cloud PBX comparisons.

#1 Will the Cloud PBX Solution support your business needs?

When selecting a Cloud PBX provider, you should be aware of all your business needs, i.e. number of lines, number of all employees in all offices, location of all employees, broadband specifications, local/long distance needs, conference calling, call volumes and so forth. In knowing these, you'll be able to select a provider who has the appropriate tools and capacity for your business. Another area that should be addressed is accessibility and technical support. 

#2 What about sufficient bandwidth?

Since adequate bandwidth is critical to Cloud PBX systems in order to carry both voice traffic and other data, you'll require sizeable bandwidth for your PBX system. Therefore, the size and data requirement of your company dictates how much bandwidth will be required to adequately run a Cloud PBX service.  Your company's exact bandwidth requirements depend directly on your call volume,  codec, your packets per second capability, and your total packet size over the WAN. Once this information is accounted for, you'll be able to calculate an approximation of the bandwidth needed.

 #3 User training

When choosing your business's ideal PBX Phone System, it's important to choose a Cloud PBX Solution that offers hands-on employee training during the initial installation right through to the training of new employees if required. With this, users will benefit from system proficiency, which ultimately leads to a better utilisation of the system, features, and functions.

#4 Scalability and flexibility

As your business grows larger or smaller, it's imperative that you choose a Cloud Phone System that's designed to easily scale users up and down as your business requires. In addition, you should look for a Cloud PBX that offers the optimum amount of flexibility within their service. Aside from support and training, users should be sure that the provider’s service is able to apply to employees that are both in and out of the office. 

All the features you need to grow your business


One of the biggest selling points of Cloud PBX Systems is the availability of advanced features which are most often advertised prominently by PBX Competitors hoping to attract new clients. Since PBX features are provided as a service, there is no equipment, installation or maintenance required for any of these advanced PBX features.

Call Routing

Call routing is a call management feature that queues and distributes inbound calls to a team of agents. It is a feature commonly used in call centres to manage a high volume of incoming calls.

Automated Attendant 

Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of calls.

Music On Hold

Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.

Call Pickup

Call Pickup feature allows users in the same pickup group to pick up no-answering calls of other extensions without running to the ringing phones.


Conference Rooms

By dialing the conference extension number, Cloud Phone System users will be allowed to join a conference room with other specified users.

Call Recording

Call recording is an automatic system that records all your calls. so you don't have to lift another finger for it to begin working, as it is enabled by default.

Call Detail Record

A call detail record (CDR) is a data record produced by a phone extension containing various attributes of the call, such as time, duration, completion status, source number, and destination number.

Holiday Hours

This feature keeps your customers informed about changes in your business hours during the holidays.

Ring Groups

Ring groups allow members to take turns answering calls. Calls could ring all members of the team until someone answers or you could ring members one at a time, in a random order.

Here's an in-depth PBX comparison into our best picks for Cloud PBX Systems for South African Businesses:

Euphoria Telecom Cloud PBX

Customisable phone solutions for businesses - Pros:


- Locally developed platform based on open source technology


- Cloud platform


- Prepaid or postpaid billing


- 30+ features to monitor and manage your users and agent


-Mobile-ready, web-based technology + up to 3 devices per extension


-Multiple plans to meet your business requirements


Cons:                                                                                                             

  • Limited range of devices compatible with MS Teams
  • Native video compatibilities not available
  • 6 month data retention
  • No Unified Comms application suite


Yeastar Cloud PBX System


Yeastar PBX - A converged cloud phone system to wrap a suite of services around - Pros:

      • Integrated PBX appliance of custom software installation
      • An easy approach to fill the UC (Unifications Communications) gap with Linkus UC Clients
      • Enjoy a consistent communications experience with web, mobile and desktop office extensions
      • Easily integrates with CRM, collaboration tools and other 3rd-party business platforms
      • An economical call centre solution


      Cons:
      - Limited devices supported in the auto provisioning option. .
      - Incompatibility with some devices but easily solvable if consulted with the technical support staff of the brand.
3CX Cloud Phone System

3CX PBX is an open-platform, cloud business phone system - Pros:


- Self host with popular cloud providers offering


- Standard Linux VPS. (Google Cloud, Amazon Lightsail, Microsoft Azure & more)


- Easily move your PBX between cloud providers with


- inbuilt backup & restore


- Pay a low monthly fee per PBX rather than an inflated price per extension.


- No long-term contracts


- Save on monthly call costs using SIP trunks


Cons:
  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • Limited integration options with other applications.
  • Requires a video call feature.
DSL Telecom Cloud PBX System


DSL Telecom's Fully-featured South African Cloud Phone System that keeps you connected anywhere, anytime - Pros:


- No long-term contracts, cancel with 30 days notice

- Use your own smartphone or PC  with the free Linkus  softphone application.


- Integrates with multiple CRMs and Zoho apps.


- Effective local help-desk support to customers on all plans


- 50+ advanced features to monitor and manage your users and agents


- Compatible with most SIP account providers                  


                                                                                                                                                                                                                                              


Vox Verto Supreme Cloud Phone System


Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:


- Full feature set at a single per user price


- Pure IP Centrex solution allowing customers to benefit from competitive voice rates


- Scalable and flexible - pay per use


- Flexible contract terms available


- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more


- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        

                                                                                                                                                                             Cons:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

                                                                                                                         - Limited features included as standard
                                                                                                                                                                 -  SLA packages are not included but mandatory.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        


Eu

Vox Verto Supreme is an all-inclusive cloud-based cloud PBX-Pros:


- Full feature set at a single per user price


- Pure IP Centrex solution allowing customers to benefit from competitive voice rates


- Scalable and flexible - pay per use


- Flexible contract terms available


- PBX features such as voicemail, conferencing, music on hold, automated attendant and automatic call distribution included with the option to add more


- Excellent SLA agreements are mandatory at a low cost per user to ensure excellent service and uptime


Cons:                                                                                                                              

  • Limited features included as standard
  •  SLA packages are not included but mandatory.

Our top pick for South African businesses


If we take a closer look at all the above Cloud PBX competitors, it can't be argued that the DSL Telecom Cloud PBX system offers truly outstanding value, promising to reduce costs, connect seamlessly, and get more done - even when on the go. In today's business climate, agility, flexibility and great value are all massive factors to consider as competitive advantages. DSL Telecom' Cloud Phone System really does tick all the boxes.

To learn more about how this incredible game-changing Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍 www.pbxcapetown.co.za
]]>Tue, 13 Jul 2021 16:32:48 +0200<![CDATA[Everything you need to know about electronic signature applications for your business]]>https://www.dsltelecom.co.za/blogs/post/everything-you-need-to-know-about-eletronic-signaturesWith Zoho Sign, you can now securely sign, send and manage your business documents from anywhere in just a few clicks.]]>

Requesting document signatures can be a tedious task. You have to wait hours, sometimes even days before you receive documents from your clients or stakeholders. How about getting documents signed within minutes instead of waiting for days or hours? This has been made possible with electronic signature applications. E-signature applications are becoming a fast norm, not only in the South African corporate world but in SME businesses too. 

If you don't know much about electronic signatures applications, here's the perfect place to learn about them and the benefits of implementing an e-signature application into your business today.  


What do you have to lose? Try the simple, secure and legal E-Signature app for free today! 

Start your free Zoho Sign trial here.


What exactly is an electronic signature? 


An e-signature or electronic signature is an electronic form of data which can be used to execute signatures on electronic documents or records. This type of signature enjoys the same validity as the standard pen-and-paper signature. 


Electronic signatures are a legal way to get consent on electronic documents or forms to validate and verify a document in the same manner as a pen-and-paper signature would. It can replace a handwritten signature in virtually any process. 


Are electronic signatures legally binding? 


The short answer is yes. 


In South Africa, electronic signatures have the same legal standing as handwritten signatures if they meet certain criteria of technical reliability. 

For all situations where a document is signed by an electronic signature and where law does not prohibit the document from being signed electronically, the electronic signature will have the same presumption of enforceability as a handwritten signature.



Reasons why you should use an electronic signature application:


Simple & easy to use


The biggest benefit of electronic signatures is that they're simple and easy-to-use. Simply upload a document, declare signers and recipients and deliver a secure link to the recipient. The recipient signs the document and the process is complete. It's that easy! 


Real-time notifications 


Electronic signatures contain traceable information about who signed the document, when they signed it, and where they signed it. That's much stronger and more enforceable than your average paper-based transaction.


Get signatures faster


The convenience of electronic signatures means there's a much faster turnaround. Instead of sending a document to one party, getting them to print, sign, and scan it, sending it to the next party and then repeating the process down the line, everyone can sign off within seconds. This faster turnaround gives businesses greater versatility in time-sensitive situations and provides your customer with their desired product or service quicker.


Better user experience


No one can ignore that client satisfaction is a key factor which directly influences your the success of any business. Electronic signatures save clients’ time and make the whole signing process much more desirable for them. They can sign documents anywhere, anytime they want and using any internet-enabled device they prefer.


Our top pick for the best E-Signature application in South Africa:


Choosing the right electronic signature application can be hard, so we've made it easy for you and selected the best in the market for South African businesses - Zoho Sign. 


With Zoho Sign, you can securely sign, send and manage your business documents from anywhere in a few simple clicks. It's easy to use, quick to learn and simple to implement into your business. What's more, it's now available in ZAR, making it affordable for South African Businesses to adopt so you'll no longer be exposed to fluctuations in the Rand/Dollar exchange rate. Zoho Sign works completely in the cloud and is perfect for anyone that needs to sign business documents - ideal for HR, sales & finance departments. 


We've put together the most game-changing features, to help you make the switch to Zoho Sign today: 



Document management

Easily import- With Zoho Sign, you can easily import and transfer your business document to Zoho Sign from your desktop or cloud application solutions such as Google Drive, OneDrive, DropBox, Box and Zoho Workdrive. This way, you don't have to create all your documents from scratch, simply migrate your existing documentation straight onto Zoho Sign.

Cloud backup- You will never have to worry about your documents going missing! Zoho Sign enables you to back up your signed documents rapidly. You can even automatically back up signed copies to your favourite cloud app solutions like DropBox, Box, OneDrive and more for improved data protection and to keep your records updated.

Automatic field addition - When you begin the signing process by uploading a document, Zoho Sign will automatically identify if you have text fields and the corresponding fields will automatically be created as digital text fields so that all the fields on your document that you would like the client to fill in will be identified. 

Easily sign documents on any desktop or mobile device with Zoho sign




Remote Collaboration


Real-time comments - Simply add public or private notes and comments onto your document to elaborate on document information or provide clarity, preventing you from unnecessarily hold ups inclosing your deal or having to send a document back and forth.

Timely reminders- You can see if your recipient has viewed, signed or sent the document back to you. Simply track document status. If your recipient has taken longer than expected to sign the document, you can easily send reminders and automate reminders to expedite the signing process.

Complete control- You can approve, dent or decline documents. If you made a mistake in the document or have sent the wrong document to the wrong person, don't worry, simply recall the document and cancel the signing process.

With Zoho Sign you can set reminders to your customers to sign their digital documents




Customisation and integration


Templates - Be more productive by saving time and effort by converting frequently-used documents into templates that are easy to send, reuse and maintain forever.

Available in 12 languages- Give your customers the option to view and complete the document signing process in their native language. Zoho Sign is avaiable in English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Russian, Chinese, Dutch and Swedish.

Integrations - Zoho Sign integrates with popular third-party services so that you can import users and documents and get your documents signed in a few steps. You can also build custom integrations to meet your requirements with Zoho.

Sign documents on your iphone or android phone



Security and compliance


Advanced authentication - Protect your account, documents and your clients documents with multi-factor authentication for that additional level of security. 

Legality - All documents that are signed using Zoho Sign are legally binding.

Sign documents on your phone

Make it effortless for your clients to sign documents

All in all, electronic signature software, like Zoho Sign is essential for all businesses, whether you're a budding startup, a fast-growing small business or a big enterprise. Why not make it easier to get proposals signed, agreements done, eliminate manual tasks and reduce time spent on following up. Zoho Sign offers powerful features that help you do just that. 


If you would like to sign up for a 14-day free trial of Zoho Sign, click here.


Alternatively, request a Zoho Sign demo with one of our Zoho experts, by clicking on the button below. 

Book your Zoho Sign Demo
]]>Thu, 29 Apr 2021 16:19:49 +0200<![CDATA[An ideal friendship: DSL Telecom Phone System & Zoho CRM]]>https://www.dsltelecom.co.za/blogs/post/An-ideal-friendship-DSL-Telecom-Phone-System-and-Zoho-CRM​By integrating your DSL Telecom Cloud PBX system with Zoho CRM, your team can make and attend calls right from their CRM software and measure every call's result against deals.]]>
In the age of multichannel communications, your customers are communicating to your teams through chat, email, social media and (of course) telephone. Keeping up to date with what a customer requires is even harder when all these channels act like perfect strangers — remaining separate and detached. That is why we suggest you integrate your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into best friends: effortlessly in tune and always working together to achieve more than each could alone. The good news is that Zoho CRM & DSL Telecom Phone System have already been introduced and collaborate seamlessly. 

In today's blog we'll be discussing what makes the Zoho CRM & DSL Telecom PBX integration the best of companions. 
​
​Click here to learn more about DSL Telecom's Cloud Phone System
​Click here to start your FREE Zoho CRM trial

Easier tracking

Make manual data entry a thing of the past with DSL Telecom and Zoho CRM's automatic call logging feature. Accurate and descriptive notes on your customer is your team's secret weapon to providing superior service! The call pop-up window enables your team to add notes, create follow-up tasks or assign the contact you spoke with to someone else. You will never lose track or forget about a conversation that you had with a customer.

DSL Telecom PBX System integrates seamlessly with Zoho CRM integration

Call pop-ups to better serve your customers

Zoho's CRM Software can store, access and analyse large amounts of diverse information, including detailed caller identification and call history. Linking your telephony to your CRM gives your sales team quick access to previous call interactions and customer details before the call connects. This enables you to quickly prepare for the customer interaction and ultimately you're now able to assist the customer promptly - saving time for all parties. 
​
​Every call from your customer automatically displays a pop-up with the customers information on your screen. Pop-ups provide quick access to customer records which helps to get to the heart of the matter quickly. Having this information handy when a customer calls, gives your team the opportunity to provide a personalised customer service.
​
Zoho CRM integration with DSL Telecom's Cloud PBX in South Africa

Gives you more data

Providing your team with constructive feedback is vital to motivate, improve and enhance your workforce. It is essential to measure KPIs such as call rates, upselling activity and conversion rates. Integrating your telephony with your CRM system helps monitor and analyse staff tendencies and capabilities, providing supervisors and managers with useful, quantifiable data. This integration gives you the opportunity to generate reports. With reports, you can track trends and teams' performance during specific periods and motivate them to improve by providing proof of superb performance or the need to improve on certain aspects of their work. Built-in charts and reports let you visualise your call data and help you figure out how to provide a better customer experience.

DSL Telecom's hosted cloud PBX allows you to see your call volumes in Zoho CRM

Elevate productivity

The ability to accept incoming calls and make outgoing calls with a single click is facilitated through DSL Telecom's Cloud PBX and Zoho's CRM system, enhancing the swiftness of your staff. Stop wasting time searching for contacts' numbers and dialing numbers - make calls straight from Zoho CRM. While you're looking at your leads or contacts, just click the call icon to initiate a call.
​
Cloud PBX integration that allows you to click and call straight from Zoho CRM

What does this integration look like?

Zoho CRM & DSL Telecom Phone Integration: Better Together

The future belongs to companies that maintain strong customer relations and improve efficiency at serving them. Technology is an effective way to help your business achieve both these goals. By integrating your CRM and telephony services, you can make your business stand out even in a hyper-competitive market. Our Zoho Consultants and Cloud PBX Specialists understand how essential communication and building relationships are to businesses. Let us help you unify your communications with your customers.
Try this integration
]]>Mon, 19 Apr 2021 17:01:28 +0200<![CDATA[Achieve superior business communication with these new Yealink IP phones]]>https://www.dsltelecom.co.za/blogs/post/Achieve-superior-business-communication-with-these-Yealink-phonesDSL Telecom offers Yealink IP phones that are feature rich but also budget conscious. Empower your business with the expanded features and functionality of the new Yealink phones.]]>

To do a great job, any person or company must make sure that they choose the right tools. To encourage a communicative environment in your organisation, leaders must ensure that they have the right equipment or software to help their employees and to promote effective internal and external collaboration.

DSL Telecom offers feature-rich Yealink Desktop phones to its business customers. Yealink office phones are designed to satisfy the customers in need of higher quality IP phones with the improvement of hardware, audio quality, user experience, and collaboration efficiency. There is much to be expected from Yealink, one of the world’s leading SIP phone providers, but how much does T33G, T42U & the W59R Yealink phones, our top sellers live up to these expectations? In order to find out, we decided to write an in-depth review on these Yealink IP Phones.

Let's take a look at our top 3 sellers:

The Yealink T33G - Ideal For Business Professionals

Yealink South Africa desktop phones offers great value without sacrificing on features.

The Look & Feel


Screen: The 2.4 vibrant colour display mirror-style screen with adjustable backlight is able to meet the requirements for daily business use. 


Design: The advanced design of the T33G IP phone includes modern appearances and ergonomic details that enable easier and friendly operation experiences to users.


Ports: Built with dual-port Gigabit Ethernet 10/100/1000 PoE support.


Buttons: The keypad on the Yealink T33G has been updated to provide a more metallic feel, improving the user experience. Buttons are a combination of plastic polymer and is sprayed with a black coating. 


Stand: The T33G phone includes includes a desk stand with 2 adjustable angles for installation flexibility when having the phone on a desktop surface. 


Audio Quality: This feature-rich business IP phone boasts superior HD Audio for better communication. The Yealink T3 series provides distraction-free communications with industry leading Smart Noise Filtering Technology, which delivers excellent sound quality without extraneous noises and allows fluent conversations.


Enrich your business with Yealink's new T33G desktop IP phone. This phone combines stylish design, great features and affordable cost - ideal for the business communication device. 

IP-PBX Features

  • Busy Lamp Field (BLF), Bridged Line Apperance (BLA) 
  • Anonymous call, anonymous call rejection 
  • Hot-desking
  • Voice mail 
  • Flexible seating 
  • Call pickup
  • Call park 
  • Executive and Assistant
  • Centralised call recording
  • Visual voice mail
  • Call recording

The Yealink T43U - Ideal For Receptionists

Yealink is well known for their cost-effective but reliable business phones

The Look & Feel


Screen: This IP phone comes with a  3.7" 360x160 pixel backlight LCD, black and white screen.


Design: Elegant appearance with improvements for greater interoperability and collaboration. 


Ports: The T43U comes with 2 USB ports expanding the number of accessories & connectivity options with 6 different USB accessories available.


Buttons: The buttons are a combination of plastic polymer and are sprayed with a silver coating to mimic the metallic feel, improving user experience.


Stand: T43U phone includes a desk stand with 2 adjustable angles for installation flexibility when having the phone on a desktop surface. 


Scalability: This business phone provides scalability and flexibility for any growing business. It can be provisioned with multiple SIP accounts and has up to 3 expansion modules. 


Compatibility: This Yealink office phone is compatible with many different accessories such as the BT41 Bluetooth dongle, WF50 Wi-Fi dongle and supports the Yealink USB headsets (UH36). To offer additional protection against failure, the T43U supports dual firmware images for easy recovery.


The Yealink T43U IP phone offers so much more than just a desktop IP phone and captures the cost-effective reception phone market.

IP-PBX Features

  • Busy Lamp Field (BLF), Bridged Line Apperance (BLA)
  • Anonymous call, anonymous call rejection
  • Hot-desking, voice mail
  • Flexible seating, Executive and Assistant
  • Call park
  • Call pickup
  • Centralised call recording, call recording
  • Visual voice mail

#3 Yealink W59R - Ideal For Industrial Working Environments

A SIP Cordless Phone System designed specifically for small businesses and SOHO operations

The Look & Feel


Screen: 128×160 pixel back light colour LCD display screen.


Design: The W59R cordless phone is designed for harsh working environments but is still stylish. It's tough rubberised surface protects the handset from slipping and scratching.


Buttons: Rubber coated buttons offer good durability when using it in a harsh working environment.


Stand: This phone has a firm belt grip that accommodates on-site workers to move around with the phone.


Durability: The Yealink W59R rugged IP DECT handset is the perfect solution for harsh working environments such as warehouses, factories or workshops. It is completely dust proof and water resistant, even if submerged for up to 30 minutes at a depth of 1 metre. The casing is shock resistant and can easily withstand a fall of up to 3 metres with no severe damage.


Flexibility: The inclusion of Bluetooth in this handset provides hands-free flexibility. The W59R has a great battery life and is the ideal extension for your office whether it is corporate or industrial. The Yealink W59R IP DECT handset can be used in a single cell DECT network with the Yealink W60B base station or in a multi-cell DECT network with the Yealink W80B base station making it flexible to your office environment.


IP-PBX Features

  • Up to 2 simultaneous calls per handset
  • Seamless Handover/Roaming in W80 Multi-cell System
  • Alarm functions: push-button / no-movement / mandown / running
  • 3-way conference
  • Call forward: Always/Busy/No Answer
  • Call waiting, hold
  • Mute, silence & DND
  • Auto answer, call transfer, redial 
  • Speed dial
  • Voice mail

The right Yealink phone for you and your business?

Deciding what phone works best for your business requires planning and some shopping around. Yealink is half to a third the price of phones with similar spesifications. For those on a budget looking for quality, Yealink is an ideal option for getting your company upgraded with new phones.

Even though we listed some options above, there's a lot more to selecting the right phone and budgeting your total cost when outfitting an entire company. Fortunately for you, we have a catalogue of Yealink phones that tells you everything you need to know about the phones that we can offer your business 👉 https://www.dsltelecom.co.za/Phones-and-Equipment

]]>Thu, 04 Feb 2021 14:03:36 +0200<![CDATA[7 vital criteria to consider when selecting a CRM system for South African businesses]]>https://www.dsltelecom.co.za/blogs/post/7-vital-criteria-to-consider-when-selecting-a-CRM-system-for-South-African-businessesIt’s important to choose the right CRM system with capabilities that suit your business needs. That's why we wrote this blog - to provide you with the essential information you need to make the best decision possible when choosing a CRM system for your organisation.]]>

When it comes to customer relationship management (CRM), it’s important to choose the right CRM system with capabilities that suit your business before embarking on your selection process.

  

No matter what size your company is, or the industry you operate in, the correct CRM software will help you stay competitive by allowing you to:

    • Keep track of all your interactions with all your customers
    • Consolidate all your customer data into one easy-to-access location
    • Maintain powerful customer relationships with greater and faster communication
    • Sell more products and services
    • Improve your processes 
    • Enhance communication between sales and marketing teams
    • Acquire new customers and retain existing customers
    • Refine your customer segmentation process

As you've probably realised, selecting the perfect CRM system is no simple process.


The challenge lies not only in the fact that there are so many potential CRM solutions and technologies to choose from, but you also have to consider CRM system deployment options, ability to customise, cost, scalability, and business value, before you make your choice.

  

That‘s precisely why we created this blog—to provide you with the essential information you need to make the best decision possible for your organisation. 


Consider the 7 following criteria when selecting a CRM software: 

Questions to ask when considering CRM software

1. User-friendly software is important


Your employees will need to work with your CRM on a daily basis, so you should emphasise the importance of the user experience during the selection process. Regardless of the number of features your system guarantees, if your system is not user-friendly, your staff won’t be able to maximise the full benefits, leaving them discouraged and resistant to the software change, causing delays and affecting productivity. Make sure you select a system that’s accessible and easy-to-use. 


- Ask these questions during your demo: 

  • How easy is it to use the software interface? 
  • How long does it take to adjust to the software? 
  • Can the interface be customised to more closely match the needs of my organisation? 
  • What type of software documentation and training will be provided? 

2. Ensure that there is a local partner for Support, Consultation, Training and Implementation

Since a CRM application is such a major investment, it's critical to implement and maintain it effectively. Your software consultant or customer success manager will be a good resource for technical queries or for other questions that may arise. In addition, you may still need to rely on the consultant to assist you with modifications later down the line. Therefore, ensure your consultant is a certified South African partner.


- Here are some important questions to ask regarding support for your CRM software: 

  • How quickly are support calls handled? 
  • Is there an SLA agreement? 
  • What options are available for after-hours questions or concerns? 
  • Are there customer service plans available? 
  • What level of support can I expect?


3. Flexible reporting

Look for a system with the capability to produce the reports your organisation requires. When reviewing your options, find out if customised reports can be created with minimum time and effort, or even automatically updated. Also, find out if the system will allow you to manipulate the data according to your business's needs. Your CRM system needs to show you reports of your data in graphs and statistics that make sense for your business.


- Here are some important questions to ask about reports in your CRM software: 

  • How quickly are reports generated? 
  • Can reports in the CRM system she shared and exported?
  • It is possible to customise the report dashboard? 
  • Can reports be embedded to third-party dashboards?
  • Are there analytics features?


4. Are growth and scalability supported?

A good software company invests heavily in engineering and develops new product features and enhancements regularly. It stays abreast of new technologies and makes sure that its customers do too. Often, software upgrades cost far less than the retail price of the full program. Some CRM vendors even provide upgrades within their support programs. A superior CRM software manufacturer will provide product upgrades at reasonable prices or as part of a yearly service agreement. It is imperative to have a CRM software that grows with your business. 


5. Does the price of the CRM system fit your budget?

Remember that your CRM system is a business investment. As such, your return on investment (ROI) should be a major component in determining which CRM system you select and how you choose to deploy it. Spending too little could result in an inadequate system that does not meet the needs of your customers or your organisation, while overspending may put your business at risk. If you are honest with your reseller about the factors that will ultimately influence your decision, you should be able to make an informed decision that fits comfortably within your budget.


6. Adopt a highly customisable CRM

A truly customisable solution should be adaptable to fit the needs of your business, such as modifications to fields, buttons and sales cycle processes and managing complex data sets and layouts. For adaption, growth and prospective strategies, focus on getting a CRM System that is a highly adaptable and enables businesses of all sizes and industries to create a platform perfectly tailored to their teams’ processes and unique business needs.


- Questions you should be asking: 

  • Does the software allow you to modify and customise all aspects of the CRM system? 
  • Are the customisation tools easy-to-use? 
  • Do you have the ability to create and modify fields, screens, buttons, tables, views, script, and security settings on the go?


7. Does the CRM software integrate smoothly with the programs you are already using?

A great CRM platform needs to be able to work in harmony with your existing applications. This is one of the most important things to consider when choosing a CRM for your business. You’re not buying a CRM application as yet another item to add to your collection of different work systems. You’re buying it to help streamline and integrate your business operations!  It is important to list the third-party software that your company currently uses and look into CRMs that offer the relevant integration tools. 


Pro Tip: In order to ensure you're making the right choice for your business, many CRM systems offer a free trial for a sufficient period of time. In this period, you’ll be able to understand if the CRM system match your requirements.


DSL Telecom is Zoho Premium Partner

Zoho Software is expanding in South Africa

In 2020, the leading global cloud business software provider, Zoho, announced its plans to expand its footprints in South Africa in order to help African businesses in their digital transformation journey. 

DSL Telecom is a South African Zoho Premium Partner. Zoho CRM System covers all of the above criteria and more! Zoho CRM Software empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the world’s favourite Customer Relationship Management software.


Try your Zoho CRM Free Trial today:

Start My Free Trial
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