DSL Telecom - Blog #business communicationDSL Telecom - Blog #business communicationhttps://www.dsltelecom.co.za/blogs/tag/business-communicationMon, 04 May 2026 01:45:41 -0700http://zoho.com/sites/<![CDATA[Everything you need to know about Vox Business Fibre Communicate Bundles]]>https://www.dsltelecom.co.za/blogs/post/everything-you-need-to-know-about-vox-business-fibre-communicate-bundlesVox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted Voice connection and more. Giving you extra value to your business internet connection. Vox’s uncapped voice is a complete business voice solution.]]>

An explanation of the Vox FTTB Communicate Bundles 

We all know by now that connectivity is key to business. We’ve said it, you’ve read it and we all know that internet makes the world go around. If you’re reading this, chances are you’re already connected, but how much value are you truly receiving from your connection? Is your internet connection empowering your business?  The needs of your business fibre far outweigh the needs associated to a standard home connection, be it accessing static IP addresses, advanced security, communication features, advanced features and your package needs to be suitable for your businesses unique needs.


Fibre to the Business or FTTB creates a faster, more reliable connection allowing work to flow seamlessly in your business. Vox offers a reliable secure business-grade fibre line that is tailored to meet your needs, this broadband business fibre will give you the right tools to stay connected and competitive. Within this blog we will explain exactly why you need to get a Vox Communicate FTTB Bundle for your business. 


Vox FTTB provides fast internet for a fully connected office

Vox Fibre Communicate Bundles

Vox Fibre Communicate Bundles are Vox FTTB Deals that include an uninterrupted voice connection, giving you that extra value to your business internet connection. Uncapped voice means you get to make unlimited calls to all South African destinations i.e. local, national and mobile and popular international destinations. 


With our value added benefit of number porting, our business customers can keep their fixed line number which totally eliminates the need to deal with other providers. The ability for Vox to issue geographic number ranges (e.g 010, 021 and 031) means customers can now enjoy cost effective voice solutions and still have numbers that reflect where they are. Here's how this uncapped voice package inclusion will benefit your business:


Porting and PBX convenience

Geographic number porting lets you keep your number, while consolidating your services into a single central IP network. It’s compatible with all PBX systems.

Eliminate variable charges

With uncapped voice you have fixed monthly charges that cover both voice calls and line rental. So, no more nasty surprises at month-end.


Consistent 
​call quality

Vox use a call quality rating system to measure all calls through our network. They maintain an industry-approved 3.8 and higher, meaning great call quality.



Ready for all 
​traffic types

Routing of all voice types including cellular, local, regional, national, international, Vox on-net and inbound.



So, what else is included in the Vox FTTB Communicate bundle?

Vox has designed their bundles to give you more value and better connectivity, while ensuring that your business gets the performance it deserves, to be productive. The Vox FTTB communicate bundles also include:

  • Inbound Voice channels, which are the amount of channels that can receive customer calls. 
  • Outbound Voice channels, which are the amount of channels available for team members to make calls 
  • Non-geographical numbers which are easily recognised as national numbers, they have no city prefix. They're ideal for businesses who have customers across South Africa.
  • Symmetrical fibre line speeds which means that your download and upload speeds are equal. Symmetrical line speeds are taking off as the future of internet connection as business demands continue to grow. And, no matter what you do with Vox FTTB symmetrical speeds, we think you can expect it to be a pretty wait-free and frustration-free experience.
Executives working on Business-grade fibre internet

Choose Vox FTTB Communicate

The Vox FTTB Communicate bundles cater to all businesses budgets and offer more for less

View Vox FFTB Bundles
]]>Wed, 18 Aug 2021 11:51:55 +0200<![CDATA[An ideal friendship: DSL Telecom Phone System & Zoho CRM]]>https://www.dsltelecom.co.za/blogs/post/An-ideal-friendship-DSL-Telecom-Phone-System-and-Zoho-CRM​By integrating your DSL Telecom Cloud PBX system with Zoho CRM, your team can make and attend calls right from their CRM software and measure every call's result against deals.]]>
In the age of multichannel communications, your customers are communicating to your teams through chat, email, social media and (of course) telephone. Keeping up to date with what a customer requires is even harder when all these channels act like perfect strangers — remaining separate and detached. That is why we suggest you integrate your phone and CRM software. A seamless CRM phone integration, in many ways, turns these two critical communication platforms into best friends: effortlessly in tune and always working together to achieve more than each could alone. The good news is that Zoho CRM & DSL Telecom Phone System have already been introduced and collaborate seamlessly. 

In today's blog we'll be discussing what makes the Zoho CRM & DSL Telecom PBX integration the best of companions. 
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​Click here to learn more about DSL Telecom's Cloud Phone System
​Click here to start your FREE Zoho CRM trial

Easier tracking

Make manual data entry a thing of the past with DSL Telecom and Zoho CRM's automatic call logging feature. Accurate and descriptive notes on your customer is your team's secret weapon to providing superior service! The call pop-up window enables your team to add notes, create follow-up tasks or assign the contact you spoke with to someone else. You will never lose track or forget about a conversation that you had with a customer.

DSL Telecom PBX System integrates seamlessly with Zoho CRM integration

Call pop-ups to better serve your customers

Zoho's CRM Software can store, access and analyse large amounts of diverse information, including detailed caller identification and call history. Linking your telephony to your CRM gives your sales team quick access to previous call interactions and customer details before the call connects. This enables you to quickly prepare for the customer interaction and ultimately you're now able to assist the customer promptly - saving time for all parties. 
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​Every call from your customer automatically displays a pop-up with the customers information on your screen. Pop-ups provide quick access to customer records which helps to get to the heart of the matter quickly. Having this information handy when a customer calls, gives your team the opportunity to provide a personalised customer service.
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Zoho CRM integration with DSL Telecom's Cloud PBX in South Africa

Gives you more data

Providing your team with constructive feedback is vital to motivate, improve and enhance your workforce. It is essential to measure KPIs such as call rates, upselling activity and conversion rates. Integrating your telephony with your CRM system helps monitor and analyse staff tendencies and capabilities, providing supervisors and managers with useful, quantifiable data. This integration gives you the opportunity to generate reports. With reports, you can track trends and teams' performance during specific periods and motivate them to improve by providing proof of superb performance or the need to improve on certain aspects of their work. Built-in charts and reports let you visualise your call data and help you figure out how to provide a better customer experience.

DSL Telecom's hosted cloud PBX allows you to see your call volumes in Zoho CRM

Elevate productivity

The ability to accept incoming calls and make outgoing calls with a single click is facilitated through DSL Telecom's Cloud PBX and Zoho's CRM system, enhancing the swiftness of your staff. Stop wasting time searching for contacts' numbers and dialing numbers - make calls straight from Zoho CRM. While you're looking at your leads or contacts, just click the call icon to initiate a call.
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Cloud PBX integration that allows you to click and call straight from Zoho CRM

What does this integration look like?

Zoho CRM & DSL Telecom Phone Integration: Better Together

The future belongs to companies that maintain strong customer relations and improve efficiency at serving them. Technology is an effective way to help your business achieve both these goals. By integrating your CRM and telephony services, you can make your business stand out even in a hyper-competitive market. Our Zoho Consultants and Cloud PBX Specialists understand how essential communication and building relationships are to businesses. Let us help you unify your communications with your customers.
Try this integration
]]>Mon, 19 Apr 2021 17:01:28 +0200<![CDATA[How we hacked team collaboration using Zoho Cliq]]>https://www.dsltelecom.co.za/blogs/post/How-we-hacked-team-collaboration-using-zoho-cliqMaking the choice to use Zoho Cliq as our internal communication platform has vastly benefited our team. Our Zoho experts want to share their favourite features based on first-hand experience.]]>

Zoho Cliq has been an indispensable part of our team's collaboration since the Covid-19 pandemic started. With only a week's notice to a national lockdown, we needed a team communication platform that would allow our teams to communicate seamlessly while being remote. 

Zoho Cliq is a business messaging tool that lets teams communicate in real time. Members can create channels for specific projects or teams and make audio and video calls to work more productively with their teams. 


Making the choice to use Zoho Cliq as our internal communication platform has vastly benefited our team. It simplified our team communication in the middle of a global crisis. With organised conversations, easy-to-access information and integrating Zoho Cliq to the tools we love, we were able to not only maintain but double our team's productivity. 

In this blog, we’ve highlighted some tips that DSL Telecom effectively used with Zoho Cliq to collaborate better. Take a look at our foolproof tips to master effective team collaboration.

Zoho Cliq offers instant chat, voice calling and video calling capabilities for streamlined communication

Tip #1:

We easily scheduled daily morning and afternoon calls with our teams to stay updated with our projects and productivity.

Every day our team members need to collaborate on projects. Using Cliq, we can easily make a call directly from any personal chat or group chat. For an even stronger team collaboration, we can easily share our screen in the call! This enables us to keep everyone on the same page at all times.

Tip #2: 

We created a team-wide channel called #MarketingSuggestions - dedicated to sharing marketing ideas, tips and recommendations.

Using Cliq enables us to streamline our discussions with Channels — a smart, transparent space for synchronous team collaboration. Channels is a great way for our team to make sure our projects and topic ideas, resources and work aligns with our teammates, ensuring that our projects are successfully executed. 

Zoho Cliq has multi device login and you can download the desktop application for online or offline chat
team chat software

Tip #3: 

We have preset presence updates to let our teammates know when we are available to collaborate.

Zoho Cliq gives users a good view of who's available, away, or currently in a meeting. Be more efficient with your time by knowing if your team members are available to have a discussion, if they're in a meeting or away from their workspace. 

Tip #4: 

We use reminders to stay up to date and never miss important messages.

We stay on top of important messages and requests by setting in-chat reminders. This way, Cliq will make sure we never accidentally let something important slip away, while at the same time, organising messages for an easy view of what is important to you.

zoho software app
team chat software

Tip #5: 

We easily organise and stay on top of our messages with Zoho Cliq's message staring feature.

You can bookmark or save important messages, images and videos by starring them in a relevant category that can be accessed anytime.

★ Important ★ To-Do ★ Note ★ Boss ★ Follow-Up 

Tip #6: 

We continue to build our company culture through lively conversations using Zomojis and GIFs

Something as simple as sharing GIFs and reacting to a message with Zomojis brings your team together, letting your team members know what you think. GIFs are known to be an effective and creative way to communicate and engage.

zoho software app
team chat software

Tip #7: 

We are able to keep up with our teammates on the go 

Cliq is available on mobile and tablet devices, in iOS and Android operating systems. Chat your way to productive business communication, wherever you are, on any device.

Transform your team's collaboration with Zoho Cliq

Working remotely shouldn't take away all the little quirks you enjoy about working in the office. From getting into work and greeting your co-workers, to being able to easily check if someone is available for a discussion and taking a quick coffee break together, Cliq's remote work capabilities make sure you don't miss out on the little things.


If you're interested in Zoho Cliq, reach out to DSL Telecom, a Zoho Consulting Partner by clicking the "Speak to a Zoho Expert" button below.

Start Your Free Trial Today
Speak to a Zoho Expert
]]>Thu, 04 Mar 2021 09:44:11 +0200<![CDATA[Achieve superior business communication with these new Yealink IP phones]]>https://www.dsltelecom.co.za/blogs/post/Achieve-superior-business-communication-with-these-Yealink-phonesDSL Telecom offers Yealink IP phones that are feature rich but also budget conscious. Empower your business with the expanded features and functionality of the new Yealink phones.]]>

To do a great job, any person or company must make sure that they choose the right tools. To encourage a communicative environment in your organisation, leaders must ensure that they have the right equipment or software to help their employees and to promote effective internal and external collaboration.

DSL Telecom offers feature-rich Yealink Desktop phones to its business customers. Yealink office phones are designed to satisfy the customers in need of higher quality IP phones with the improvement of hardware, audio quality, user experience, and collaboration efficiency. There is much to be expected from Yealink, one of the world’s leading SIP phone providers, but how much does T33G, T42U & the W59R Yealink phones, our top sellers live up to these expectations? In order to find out, we decided to write an in-depth review on these Yealink IP Phones.

Let's take a look at our top 3 sellers:

The Yealink T33G - Ideal For Business Professionals

Yealink South Africa desktop phones offers great value without sacrificing on features.

The Look & Feel


Screen: The 2.4 vibrant colour display mirror-style screen with adjustable backlight is able to meet the requirements for daily business use. 


Design: The advanced design of the T33G IP phone includes modern appearances and ergonomic details that enable easier and friendly operation experiences to users.


Ports: Built with dual-port Gigabit Ethernet 10/100/1000 PoE support.


Buttons: The keypad on the Yealink T33G has been updated to provide a more metallic feel, improving the user experience. Buttons are a combination of plastic polymer and is sprayed with a black coating. 


Stand: The T33G phone includes includes a desk stand with 2 adjustable angles for installation flexibility when having the phone on a desktop surface. 


Audio Quality: This feature-rich business IP phone boasts superior HD Audio for better communication. The Yealink T3 series provides distraction-free communications with industry leading Smart Noise Filtering Technology, which delivers excellent sound quality without extraneous noises and allows fluent conversations.


Enrich your business with Yealink's new T33G desktop IP phone. This phone combines stylish design, great features and affordable cost - ideal for the business communication device. 

IP-PBX Features

  • Busy Lamp Field (BLF), Bridged Line Apperance (BLA) 
  • Anonymous call, anonymous call rejection 
  • Hot-desking
  • Voice mail 
  • Flexible seating 
  • Call pickup
  • Call park 
  • Executive and Assistant
  • Centralised call recording
  • Visual voice mail
  • Call recording

The Yealink T43U - Ideal For Receptionists

Yealink is well known for their cost-effective but reliable business phones

The Look & Feel


Screen: This IP phone comes with a  3.7" 360x160 pixel backlight LCD, black and white screen.


Design: Elegant appearance with improvements for greater interoperability and collaboration. 


Ports: The T43U comes with 2 USB ports expanding the number of accessories & connectivity options with 6 different USB accessories available.


Buttons: The buttons are a combination of plastic polymer and are sprayed with a silver coating to mimic the metallic feel, improving user experience.


Stand: T43U phone includes a desk stand with 2 adjustable angles for installation flexibility when having the phone on a desktop surface. 


Scalability: This business phone provides scalability and flexibility for any growing business. It can be provisioned with multiple SIP accounts and has up to 3 expansion modules. 


Compatibility: This Yealink office phone is compatible with many different accessories such as the BT41 Bluetooth dongle, WF50 Wi-Fi dongle and supports the Yealink USB headsets (UH36). To offer additional protection against failure, the T43U supports dual firmware images for easy recovery.


The Yealink T43U IP phone offers so much more than just a desktop IP phone and captures the cost-effective reception phone market.

IP-PBX Features

  • Busy Lamp Field (BLF), Bridged Line Apperance (BLA)
  • Anonymous call, anonymous call rejection
  • Hot-desking, voice mail
  • Flexible seating, Executive and Assistant
  • Call park
  • Call pickup
  • Centralised call recording, call recording
  • Visual voice mail

#3 Yealink W59R - Ideal For Industrial Working Environments

A SIP Cordless Phone System designed specifically for small businesses and SOHO operations

The Look & Feel


Screen: 128×160 pixel back light colour LCD display screen.


Design: The W59R cordless phone is designed for harsh working environments but is still stylish. It's tough rubberised surface protects the handset from slipping and scratching.


Buttons: Rubber coated buttons offer good durability when using it in a harsh working environment.


Stand: This phone has a firm belt grip that accommodates on-site workers to move around with the phone.


Durability: The Yealink W59R rugged IP DECT handset is the perfect solution for harsh working environments such as warehouses, factories or workshops. It is completely dust proof and water resistant, even if submerged for up to 30 minutes at a depth of 1 metre. The casing is shock resistant and can easily withstand a fall of up to 3 metres with no severe damage.


Flexibility: The inclusion of Bluetooth in this handset provides hands-free flexibility. The W59R has a great battery life and is the ideal extension for your office whether it is corporate or industrial. The Yealink W59R IP DECT handset can be used in a single cell DECT network with the Yealink W60B base station or in a multi-cell DECT network with the Yealink W80B base station making it flexible to your office environment.


IP-PBX Features

  • Up to 2 simultaneous calls per handset
  • Seamless Handover/Roaming in W80 Multi-cell System
  • Alarm functions: push-button / no-movement / mandown / running
  • 3-way conference
  • Call forward: Always/Busy/No Answer
  • Call waiting, hold
  • Mute, silence & DND
  • Auto answer, call transfer, redial 
  • Speed dial
  • Voice mail

The right Yealink phone for you and your business?

Deciding what phone works best for your business requires planning and some shopping around. Yealink is half to a third the price of phones with similar spesifications. For those on a budget looking for quality, Yealink is an ideal option for getting your company upgraded with new phones.

Even though we listed some options above, there's a lot more to selecting the right phone and budgeting your total cost when outfitting an entire company. Fortunately for you, we have a catalogue of Yealink phones that tells you everything you need to know about the phones that we can offer your business 👉 https://www.dsltelecom.co.za/Phones-and-Equipment

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