DSL Telecom - Blog , Customer SupportDSL Telecom - Blog , Customer Supporthttps://www.dsltelecom.co.za/blogs/customer-supportWed, 06 May 2026 04:50:49 -0700http://zoho.com/sites/<![CDATA[3 easy steps to cancel your Telkom service online]]>https://www.dsltelecom.co.za/blogs/post/3_easy_steps_to_cancel_your_telkom_service_onlineFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

How do I cancel my Telkom subscription? You ask. When switching, upgrading or migrating between services or entirely opting out of the Telkom network, it is necessary to cancel your contract. You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL or Telkom Mobile contracts anytime. Cancellation fees may be charged.


If you would like to upgrade or renew your Telkom LTE service, this can easily be done from your 21st month of your contract commitment term. Check if you are eligible to upgrade or renew your Telkom LTE to a better deal here: www.ltedeals.co.za/renew.We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to migrate your existing Telkom LTE service this can easily be done from your 3rd month of your contract commitment term, check if you are eligible to migrate your Telkom LTE to a better deal here: www.ltedeals.co.za/renew. We will go ahead and get you up and running within 1 working day for Telkom LTE Sim only renewals and 3 - 5 working days for Telkom LTE Sim + Router renewals.

If you would like to upgrade or renew your existing Telkom Fibre Service, you can do that by simply signing up for your desired package online here: www.fibredeals.co.za/migrate

You can cancel your Telkom contract online with these three easy steps:

Step 1:

Go to www.telkom.co.za and select “Login” on the top right hand corner to login to your “My Telkom” profile. This will take you to the ''Welcome To My Telkom '' page where you can select your login type.

Telkom Customer Portal
Cancelling your Telkom LTE or Fibre service via the customer portal

You will then be directed to the Telkom self-service portal that allows you to manage your Telkom internet services. The self-service portal will enable you to: view your data usage, usage history, top-ups, enable out-of-bundle data and manage your password.

Register or login to your Telkom account.

If you don't have a ''My Telkom'' profile, then select ''Register'' from the login menu to create a Telkom user profile. Follow the 4 step process to create your user account and link your services to your account.

Register to create a Telkom user profile if not already a member.

Step 2:

Once you’re logged in to your Telkom profile, navigate to the dashboard and select the "Manage Products'' option.
Navigate to the ''Manage Products'' section on the Telkom portal

Step 3:

Next, you should navigate to the ''Cancellations'' tab and select ''Start Process'' to initiate the cancellation process. Fill in all the required details. Once done, you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.
Initiate the cancellation process by selecting "Start Process''.
Fill in all the required details on the required fields. Once done you can upload all the supporting documents required for confirmation of cancellation (e.g. a copy of your ID document)

Read and accept the Terms and Conditions and Submit.

Helpful tips:

  • Once you have submitted your service cancellation request you will receive a reference number. You will need this reference number if ever you need Telkom to follow up on your request.
  • If you have any ISP services with other service providers on your Telkom line, you will need to cancel those services before you submit your request to cancel your Telkom services.
  • Telkom services that are still in their contract phase may incur cancellation penalties.
  • If you wish to have any credit balance refunded to you upon receiving your final bill, please log a dispute with Telkom Billing on 10210.
  • Small and Medium Enterprise (SME) Service Cancellation Process: Submit your cancellation request via email to StocST@telkom.co.za for a fixed line service, or BusinessMobile@telkom.co.za for a mobile service.
  • Deceased Cancellation Process: In order to cancel a service of a deceased person, an email must be sent to Lsdanational@telkomsa.co.za. The following documentation is required: copy of deceased's  ID document, death certificate and the contact details of the person responsible for the deceased's estate.
  • To follow up on the status of your cancellation or to escalate the cancellation process, please contact Telkom directly on the following channels, quoting your cancellation reference number:

    • Call The Call Centre on: 012 311 2473 

When will your cancelled Telkom contract end?

After successfully submitting your cancellation request online, your cancellation order will take 30 days to complete and at the end of the following month you will receive your final bill.


Here is a breakdown of the cancellation process: 
Day 1: The customer submits a contract cancellation contract. 

Day +/-  7: Telkom processes the request presented alongside the supporting documents. 

Normal bill: Telkom sends a regular bill to the client as the cancellation request is processed. 

Day 30: Telkom finalises the cancellation order marking the end of a 30-day notice. 

Day 60: The customer receives the final bill from the company. 

Termination: After clearing the bill, the customer has successfully cancelled their contract with Telkom. 
After clearing your final bill, your contract will have been successfully cancelled with Telkom

If you need to get in touch with Telkom, we have created a blog with all the contact and support channel details you need.
Telkom Support Channels

If you would like to upgrade to fibre, visit: www.uncappedfibre.co.za
If you would like to renew/upgrade or switch to LTE, visit: www.ltedeals.co.za/
]]>Thu, 04 Feb 2021 16:11:49 +0200<![CDATA[DSL Telecom customer reviews: stories from our customers]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecom-Customer-ReviewsFind out what our customers have to say about getting the most out of their technology investments with DSL Telecom's award-winning sales and customer success team.]]>

Over 15 000 customers have come to us for a better deal on Telkom LTE deals, Vox Fibre Internet deals, Business Cloud Phone Systems, Business Voice Products, Zoho Implementations and Zoho Support. Read our customer reviews below to find out how our unique service culture has changed their world. 

DSL Telecom has a 4.4 average rating from the 3 major review platforms in South Africa

DSL Telecom customer reviews
Telkom LTE Customer Testimonials
DSL Telecom customer review, image of Sasha Le Grange

Sasha Le Grange - Telkom Uncapped LTE 

" The sign up process for Telkom Uncapped LTE was so easy with DSL Telecom. Thank you so much Adam Botha, he was so efficient at all times. He assisted me with my queries and am so grateful. It was wonderful get connected through DSL Telecom. "
Hello peter review of DSL Telecom from Fisokuhle Gumede. Picture of customer.

Fisokuhle Gumede - Telkom LTE 240GB

" I received my Telkom LTE SIM card and router deal today and I would like to say thank you. I appreciate the very fast service I got from DSL Telecom. I will also recommend your friendly and efficient service to other people. "
DSL Telecom hello peter review from Leonard Mandal

Leonard Mandal - Telkom Uncapped LTE

" I must say DSL Telecom's service was very helpful and supportive. Thank you for handling my questions so quickly and giving me tons of online support resources to use while I waited for your feedback. Exceptional and speedy service from you guys. Highly recommend this company. The sales advisor Keenan was top notch. "

View Telkom LTE Deals
Vox Fibre To The Home Customer Testimonials
DSL telecom review from Nico Ras - Picture of client

Nico Ras - Vox Vuma fibre to the home

" Asking DSL Telecom to help me with my Vox fibre to the home, was the best decision I have made. Talitha helped me and she gave superior service. I was kept in the loop via emails every step of the way. If you want the best service, then you need to go to DSL Telecom. I have zero complaints working with DSL Telecom. "
DSL Telecom Google review from Wandi Ndimande Image

Wandi Ndimande - Vox Frogfoot FTTH

" You rarely get a great service like this nowadays. Natalie Van Rooyen assisted me until the end, responding to all the emails with patience. If DSL Telecom keeps this up, their business is going far because customers are looking for this kind of service. "

Craig Domingo - Vox Octotel uncapped home fibre

" The excellent customer service I've received while using Vox fibre, the responsiveness to line speed queries, coverage queries and communication with regards to routine maintenance, outages and account queries, DSL Telecom's service is head and shoulders above any other ISP's I've been with. "
View Vox Fibre Internet Deals
Zoho Software Services Customer Testimonials

David Randalls -  Zoho Services

" I honestly owe the rapid growth of my business to DSL Telecom's Zoho Software's team for the amazing suggestions and advice in choosing my Zoho Applications. They are always there to provide me with support and assistance. "
Google reviews about DSL Telecom from Justin Surridge

Justin Surridge - Zoho Services

" The level of ongoing support and expert technical advice I've received from DSL Telecom's Zoho Support Team has really been incredible and worth every cent on my exciting Zoho Software journey. "
Review from Yolanda Kirsten on Zoho Software Training " No complaints here"

Yolanda Kirsten - North West University - Zoho Software Training

" The Zoho CRM System training was well presented and perfectly tailored to the needs and questions of our department. My expectations were definitely exceeded and we look forward to to Zoho Desk and Zoho Social training in the very new future. "

View DSL Telecom's Zoho Partner Store
DSL Telecom Cloud PBX
Picture of Brad Munz customer review

Brad Munz - Kumoflow - DSL Telecom Cloud Phone System

'' Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical. ''

Picture of client compliment

Mitch Ferriera - Bevan Group - DSL Telecom PBX System & voice

'' We are really impressed with the savings we've noticed on our telephony expenses since switching over to DSL Telecom cloud phone and voice services. The support has been great, all my queries get answered within a day. '' 

Picture of client compliments

Seth Vögler - Valenture Institute - DSL Telecom Cloud Phone System

'' DSL Telecom's Cloud Phone System has allowed our team to stay operational and connected to our users and customers during the COVID-19 lockdown. This is definitely a service that we will keep forever. ''

View Cloud PBX Packages
Fibre To The Business Customer Testimonials 
Picture of client doing a review about DSL telecom

Gavin Paris - E-boil Systems  - Liquid Business Fibre

I recently upgraded to Liquid fibre to the business and I'm happy to say that my business fibre internet is now stable and really fast. " 

Client testimonial on DSL telecom cloud PBX

Leon Steyn - Preferred Solutions -  Vox FTTB

 '' We have been using DSL Telecom for our Vox Business Fibre and VoIP services for almost 3 years and I would highly recommend their services. Not only is their customer service high quality, the business fibre is very affordable too. " 

Marc Kruger - Top CCTV - Vox Business Fibre

'' Thanks to the DSL Telecom team for the professional service provided. We are really impressed with our Vox Business fibre connection. Great job! "

View Business Fibre Deals

Customers all over South Africa are getting better customer service with DSL Telecom

DSL Telecom Technology Solutions
Are you a DSL Telecom customer?

We would love to hear from you, tell us about your experience

Leave Your Review
]]>Thu, 04 Feb 2021 16:11:49 +0200<![CDATA[DSL Telecom's Cloud PBX support channels - expert help when you need it]]>https://www.dsltelecom.co.za/blogs/post/Support-channels-for-DSL-Telecom-Cloud-PBXTelkom user? Read this blog to find out how to download the Telkom app, how it works and so much more.]]>
DSL Telecom offers effective help-desk support to our customers on all of our Cloud PBX plans. If you have selected either the Enterprise or Ultimate plan you further benefit from a complete managed service with an assigned Customer Success Manager for an even simpler, worry free solution.

Here are the DSL Telecom support channels that you and your teams can utilise:

Online how-to & solution articles, blogs & videos

DSL Telecom customers can access self-help resources and get the answers they need instantly.


Online resources are included in all plans

Customer Resource Centre

For a speedy fix you can access our customer resource centre, packed with a collection of articles, user guides & tutorials on our Cloud PBX offering

Access Customer Resource Centre

Blog Articles

Here you can find insightful and educational articles related to our telephony, voice & software products


Access Blog

YouTube Channel

Here you can find PBX how-to videos, PBX features explanation videos & PBX walk-through videos


Watch Videos

Ticketing Support

Fear not, we have an award-winning customer support team at your service. Your queries will be responded to within 24 hours.


Ticketing Support is included in all plans

DSL Telecom gives you quick support for all your PBX queries

You can log a support ticket online at https://support.zoho.com/portal/dsltelecomsupport/en/newticket. This will put you in touch with our award-winning customer services team.

Telephonic Support

Get access to our skilled support team over the phone, and get answer to all your queries in real time.


Enterprise & Ultimate Plan: Included for free

Standard Plans: Billed at R950.00 per hour (ex Vat)

Get access to our skilled support team over the phone, and get answer to all your queries in real time.

Call us on 087 802 0917, we are available to chat from Monday to Friday, 08:00 - 17:00.

Remote & On-Site Support

Remote & On-Site support is provided during business hours Monday-Friday 08:00-17:00. (Excludes public holidays). On-Site support can only be used when all remote support attempts to solve an issue have been exhausted. 


Ultimate Plan: Included for free

Enterprise Plan: Billed at R475 per hour (exl. Vat)

Standard Plans:  Billed at R950.00 per hour (exl. Vat)


Remote & On-Site Support can be used for:

  • On-Site hardware and software installations and deployments
  • Integration configurations
  • Training for your team members 
  • Resolving technical issues
  • New site inspections


Customer Success Manager

A dedicated Customer Success Manager that knows your setup and history, so no time is wasted in fixing problems that come up, or moving you to new telephony & voice solutions when you need it. 


Customer Success Managers are included in the Enterprise & Ultimate Plans 


 Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 
 
Here is what your DSL Telecom customer success manager can assist you and your teams with:
  • Tools, support & training you and your teams need to effectively utilise the DSL Telecom Cloud PBX system
  • Customer & new team member on-boarding
  • Act as a point of account/support escalations 
  • Periodic check-ins, best practice recommendations to minimise phone downtime, business inefficiency, and improve telephony performance
  • New telephony project deployment & consultation
  • Proactive case management, network monitoring, and notifications keep you on top of every issue
  • Adding new telephony sites, site moves and multi-site deployment
  • Optimal office telephony layout or restructure 

Emergency After Hours Support

If your mission-critical services need immediate 24x7 support, we have a support plan built for you. Contact our support team via phone or email anytime, any day for urgent help.


Emergency support is included in the Enterprise & Ultimate Plans 


DSL Telecom will ensure a technician is always on standby to offer emergency support after hours from 17:00pm to 08:00am weekdays and on weekends. Emergency support is only offered for the following:


● Phone system is not functional
● Call forwarding during load shedding
● You are unable to receive and make calls

Please note that after hours support cannot be used for normal support assistance, it is only available to customers that are experiencing severe problems on their system.



SLA Turnaround Times

Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for. Your most critical issues will immediately move to the top of the list.


SLA turnaround times are included in the Enterprise & Ultimate Plans 


Guaranteed response times depend on the DSL Telecom Cloud PBX package that you have signed up for

What our clients say

" I just want to take this opportunity to thank the DSL Telecom team for the excellent service they gave me. It has been difficult to get good service during the lockdown, but their consistent communication and delivering on promises has resulted in a smooth process of getting the support I needed. I am grateful and appreciate the two gentlemen who helped me - standout service. Brilliant! "

Jones Ditsela,Founder & Director at Ditsela Incorporated Attorneys

What our clients say

"Running our PBX on the cloud allows us to operate on the go which makes it easy to work remotely when required. Having this kind of flexibility and redundancy is critical.''

Brad Munz, Director, Kumoflow

DSL Telecom Crocs PBX Customer
DSL Telecom the student hub PBX Customer
DSL Telecom Webtickets Phone System Customer
DSL Telecom ifundi cloud phone software Customer
DSL Telecom Top CCTV Cloud Phone Customer
DSL Telecom house me PBX phone softwareCustomer
DSL Telecom Logo homes PBX system Customer
DSL Telecom Henri's Cloud Phone Customer

​DSL Telecom's Cloud PBX

Want more information about DSL Telecoms modern business cloud phone system? Click the button below.
Learn more
Turn your mobile phone and desktop into office extensions with the free Linkus softphone.
]]>Tue, 01 Sep 2020 15:30:03 +0200<![CDATA[Multi-channel Zoho support - expert help when you need it]]>https://www.dsltelecom.co.za/blogs/post/DSL-Telecoms-support-channels-for-Zoho-SoftwareGet access to any and all support channels that will help make your experience with Zoho & DSL Telecom the best it can be. Read this blog if you need Zoho support.]]>

Looking for a little help? We've got you covered. Connect with DSL Telecom's & Zoho's award-winning customer success and support teams for expert guidance.

Here are the 4 main support channels that we offer to help you:

#1 DSL Telecom self-service: Free online articles, blogs and video demonstrations.

#2 Zoho self-service & support: Live chats, Email, Community and Resources. 

#3 DSL Telecom local ticketing support: Click here to log a support query. 

#4 DSL Telecom Customer Success Plans 👉 https://customersuccess.dsltelecom.co.za/

#1 Self Service  - online how to's and solution articles, blogs and video

DSL Telecom customers can access self-help resources and get the answers they need instantly. Accessible to all of our Zoho customers.

Customer Resource Centre

For a speedy fix, access our customer resource centre, packed with articles, user guides & tutorials.

Access Customer Resource Centre

Blog

Here you can find insightful and educational articles related to our telephony & Zoho software products.

Access Blog

YouTube

Find Zoho how-to videos, Zoho features explanation videos & Zoho App walk-through videos.

Watch Videos

#2 Zoho self-service & support

As a paying customer you will have access to Zoho's free self-service & support channels via:
💬Live chat: Chat with a Zoho support agent via an online chat portal.
📧 Email: Log a ticket to Zoho support by emailing the support email for the Zoho app that you're using.                        e.g. support@zohoone.com or support@zohocrm.com
🌎 Community: Connect with fellow Zoho users, ask questions and get answers from Zoho experts.
📄 Resources: Access information and educational videos, user guides & webinars within each Zoho app's help centre.

Zoho Support

Connect with fellow Zoho users, ask questions and get answers from Zoho experts by joining the Zoho community.

Email

Log an email ticket to Zoho support

Online Chat

Chat with a Zoho support agent via an online chat portal

#3 DSL Telecom's local & free ticketing support

You can simply log your basic support questions here for free assistance! Turnaround times are between 24 - 48 hours.

 

Types of queries you may log to our award-winning support team:

> Adding of a new user

> Upgrading Zoho licences

> Moving to an annual Zoho licence

> Zoho trial extensions

> Moving to ZAR billing

> Basic FAQs


For intermediate to advanced Zoho queries we recommend utilsing our Customer Success Plans or Zoho  Administrator Training Programs

#4 DSL Telecom Customer Success Plans

Receive hands-on service from your dedicated Zoho Customer Success Manager, who is fully acquainted with your Zoho applications & set-up. Get guided one-on-one sessions and configuration assistance. Your Customer Success Manager will ensure you receive priority support with response times as fast as on hour (during weekly operating hours 5 days a week).

Types of assistance you will receive from your Customer Success Manager:

  • Your Customer Success Manager will customise and deploy the most efficient solutions for you, as per your requirements and help you optimise your business processes.
  • With accelerator sessions your CSM will jump start the deployment of Zoho apps into your business.
  • Hands-on coaching sessions on everything you need to know about your Zoho product set-up & best practices.
  • Your CSM will onboard your new team members in a series of one-on-one sessions.
  • Periodic check-ins, best practice recommendations with the goal of increased business efficiencies.
  • Act as a point of account/support escalations.

For more information visit 👉 https://customersuccess.dsltelecom.co.za/

We offer Premium & Premium Plus Success Plans that offer even more help from experts so that you can achieve success faster
DSL Telecom's Premium Customer Success plan's inclusions
DSL Telecom's Premium Plus plan inclusions

Stay up to date with all things Zoho Software via our social media:

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DSL Telecom Facebook

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DSL Telecom LinkedIn

LinkedIn

DSL Telecom Twitter

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DSL Telecom Facebook

YouTube

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