DSL Telecom - Blog , Case Studies

How The Drostdy Hotel Streamlined Guest And Team Communication With Yeastar P-Series PBX

Wed, 10 Sep 2025 12:04:52 +0200

Drostdy Hotel

Industry
Hospitality

Type
Privately Held

Location

Graaff-Reinet

The Drostdy Hotel, a historic landmark in Graaff-Reinet, was built in 1804 by architect Louis Thibault as the magistrate's residence. A major refurbishment in 2012 by the South African College for Tourism transformed the property into a prestigious 5-star establishment while preserving its heritage. Today, the hotel has relied on DSL Telecom as its communications partner since 2014.

Modernisation Requirements

Prior to the hotel's 2012 upgrade, they depended on a legacy PBX system with no service-level agreement in place. The analogue solution was difficult to manage, lacked flexibility, and did not integrate with the hotel's property management system (PMS). To streamline operations, improve efficiency, and provide a better experience for both guests and staff, the hotel needed to transition to a modern VoIP-based solution with native PMS integration.

The Solution

In 2014, DSL Telecom implemented the Yeastar U500 PBX Phone System, upgrading the Drostday Hotel from a traditional analogue PBX to a modern (at the time), feature-rich solution tailored to their communication needs. In 2023, the PBX was upgraded to the P-Series PBX, which has native integration to the hotel PMS system, specifically designed for hotels to handle both internal calls and external communication needs, enabling guests to seamlessly make and receive calls within the hotel - such as contacting room service, reception, or other departments - as well as connect with external lines.

Seamless PMS Integration: Connects directly with the hotel's property management system, allowing reception staff to manage calls and bookings efficiently through the operator panel.
Hardware Upgrade in 2024: New hotel room phones were installed in guest rooms and at reception, improving communication between guests and staff while enhancing reliability.

Results And Benefits

Responsive, Reliable Support
DSL Telecom provides dedicated, hands-on support with a consistent point of contact, ensuring the hotel always has expert assistance available.
Increased Security
Migrating to Yeastar's P-Series PBX has given the hotel a more secure communication environment, safeguarding calls and sensitive information.
Operational Efficiency
PMS integration streamlines reception operations, reducing manual processes and improving the guest experience.
Future-Proofed Communication
With a scalable, enterprise-grade platform in place, the Drostdy Hotel is well-prepared to adapt as communication needs evolve.

Next-Level Hotel Communications Delivered By DSL Telecom And Yeastar

Upgrading to the Yeastar P-Series PBX has given the Drostdy Hotel a secure, reliable, and fully integrated communication platform. With DSL Telecom managing the deployment and ongoing support, the hotel can now deliver seamless guest and team communication while future-proofing its operations.

Seamless Communication Starts Here

Don't let legacy communication systems hold your business back. Upgrading to the Yeastar P-Series PBX with DSL Telecom ensures a modern, scalable platform that streamlines operations, improves efficiency, and provides expert support whenever you need it.

Customer Testimonial

'' DSL Telecom has consistently delivered outstanding service, ensuring our communication systems run smoothly and efficiently. Their team is responsive, professional, and always available to provide expert support when needed. We value their reliable partnership in keeping our hotel operations seamless. '' ~ Eloise Botha, Finance Manager at The Drostdy Hotel.

Training Made Smarter: How Zoho CRM Transformed First Medical Response's Training Workflow

Mon, 21 Jul 2025 17:43:43 +0200

First Medical Response is a trusted provider of legislative training and certifications, helping businesses remain compliant with South Africa’s Occupational Health and Safety Act. Since 2010, the company has built a strong reputation for its accredited, high-quality training solutions. Their courses are endorsed by several industry bodies including the Department of Labour, MerSETA, and the Emergency Care Safety Institute (ECSI), which offers international accreditation. They’re also members of the Fire Protection Association of Southern Africa (FPASA) and the South African Institute of Occupational Safety and Health (SAIOSH), underscoring their credibility in the industry.

The Challenge: Manual Tasks and Missed Renewals

As their training business expanded, First Medical Response faced challenges with manual administrative tasks and outdated processes that couldn’t keep pace with growing client demand.

No system for tracking certifications: Certifications are only valid for 1–3 years and need to be renewed. Without an automated way to manage these, important deadlines were often missed.
Cumbersome administration: Bookings, learner tracking, and certificate generation were all done manually - resulting in inefficiencies and human error.
Lack of visibility and integration: With growing demand for online training, they also needed their CRM to work seamlessly with their existing Learning Management System (LMS).

Industry Type: Medical Aid training

Type Of Business: Privately Held

Headquarters: Port Elizabeth, South Africa.

Zoho Applications That Helped Us: Zoho CRM

The Solution: A Tailored Zoho CRM Implementation by DSL Telecom

DSL Telecom, a Zoho Premium Partner in South Africa, worked closely with First Medical Response to design and implement a custom CRM solution built on Zoho CRM, Zoho Forms, and Zoho Analytics.

Key Features Implemented:

Lead capture automation: A Zoho Form on their website now captures training enquiries and automatically pushes them into Zoho CRM as leads. These leads are then converted into deals that follow a structured enrolment process.
Seamless LMS integration: Zoho CRM was integrated with LearnDash, their LMS, allowing real-time syncing of learner progress and results.
Automated reminders: The system now tracks certification expiry dates and sends learners automated renewal reminders.
Real-time reporting: Using Zoho Analytics, the team can generate powerful reports on training trends, learner performance, and certification cycles, helping them continuously improve operations.

The Results: Streamlined Processes and Improved Client Experience

The transformation was immediate:

Time saved on admin tasks, giving the team more time to focus on training delivery.
A centralised system now manages every stage of the learner journey, from enquiry to certification and renewal.
Clients experience a smoother process, from signing up for training to receiving timely reminders for renewal.
Online training is better tracked, thanks to the LearnDash integration, ensuring data accuracy across platforms.

What the Client Had to Say

"We are thrilled with the CRM solution that DSL Telecom has developed for us. From start to finish, the team was incredibly professional, responsive, and truly understood our objectives – not to mention their patience throughout the process. They took the time to customise the system to accommodate our different quoting approaches and learner enrolments."

Ready to Streamline Your Training Business?

As a trusted Zoho Premium Partner, DSL Telecom specialises in tailoring CRM solutions that simplify operations, improve visibility, and increase efficiency. Whether you’re managing in-person or online training, we’ll help you build a system that grows with your business.

Book a free consultation

Madibana SA Makes The Switch To Yeastar's Cloud-Based PBX With DSL Telecom

Thu, 10 Jul 2025 08:29:24 +0200

Madibana SA

Industry
Global Logistics

Type
Privately Held

Headquarters

Kempton Park

Madibana SA delivers tailored logistics solutions that ensure consignments reach their destinations quickly, securely and cost effectively. By working closely with leading shipping companies and air carriers, they provide reliable freight forwarding services to global traders. For Madibana SA, effective communication is not just a component of their operations, it’s the lifeline that ensures their success.

Challenges

Integration Shortfalls: The old PBX system failed to integrate smoothly with Madibana SA’s CRM system, Odoo. This gap led to inefficiencies in managing customer data and call records, which compromised their customer service capabilities.
Mobility Needs: With a large fleet of drivers constantly on the move, Madibana SA required a mobile-centric solution. Their drivers needed to stay connected with the central office and clients, regardless of their location.
Scalability Concerns: As Madibana SA expanded, their PBX system struggled to keep up. The increasing demand for more extensions and Direct Inward Dialing (DID) numbers highlighted the system’s limitations.
Compliance and Monitoring: Madibana SA had a lack of visibility into their drivers' communication with clients. Without an effective system in place, they had no way to ensure that drivers were consistently making delivery calls. The absence of call recording and monitoring capabilities made it difficult to track driver activity and log interactions, leading to potential gaps in service and accountability.

Solutions

To tackle these issues, Madibana SA partnered with DSL Telecom to deploy a cutting-edge Yeastar PBX solution. Here’s how this solution addressed their needs:

Seamless CRM Integration: The Yeastar Cloud PBX system that DSL Telecom implemented integrated flawlessly with Madibana SA's Odoo CRM. This integration enabled call recording which allows them to track driver activity and log call information directly into the PBX system for comprehensive monitoring and compliance purposes.
Boosted Mobility: Recognising the mobility needs of Madibana SA's drivers, the Yeastar Cloud PBX system offered mobile applications and softphones. This functionality allowed drivers to remain connected with both the central office and clients, ensuring uninterrupted communication and timely updates.
Scalable Flexibility: The Yeastar Cloud PBX system’s scalability accommodated Madibana SA’s growth. It managed a high number of extensions and DIDs effortlessly, providing the flexibility needed for future expansion. Currently, their system supports 82 extensions and 65 DIDs.
Enhanced Monitoring and Compliance: The integration of Yeastar Cloud PBX with Odoo CRM offered Madibana SA several key features that enhanced their operational efficiency, mainly:

Call Journal: The integration automatically logs inbound and outbound calls to Odoo as activities. This feature eliminates the need for manual data entry, ensuring that all call records are accurately captured and readily available for review.
Call Control: Advanced call handling features such as call recording, hold, and transfer can be accessed directly from within Odoo. This integration ensures that critical call management tasks are performed seamlessly without navigating away from the CRM interface.

Conclusion

The Yeastar Cloud PBX system implemented by DSL Telecom has transformed communication at Madibana SA. By addressing their core challenges with a scalable, integrated, and mobile-friendly solution, Madibana SA has significantly enhanced its operational efficiency and customer service. The integration with their CRM, improved mobility for drivers, and advanced monitoring features have collectively made Madibana SA a more agile and responsive logistics leader.

Testimonial

"Switching to Yeastar from our previous service provider has been a fantastic decision for our business. The migration was smooth and hassle-free, with minimal downtime and the support has been outstanding."

- Thando Ndhlovu, IT Consultant at Madibana SA

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How DSL Telecom Transformed Fundi's Operations With Zoho Software

Tue, 06 May 2025 11:56:08 +0200

Fundi is a leading South African education finance and fund management specialist, helping over 1.8 million students access funding since 1996. A level 1 B-BBEE contributor, Fundi serves both B2B and B2C markets, partnering with schools, universities, and businesses to provide tuition loans, accommodation, funding, and cashless payment solutions.

With a multi-channel approach - including retail stores, online platforms, and face-to-face sales - Fundi is committed to making education more accessible. Guided by the motto ''Know More. Be More.'', the company continues to empower students and institutions nationwide.

The Challenge

Before implementing Zoho solutions, Fundi used a combination of established software platforms to manage its operations - Microsoft Dynamics for CRM, a Learner Management System (LMS) for educational services, and a Fundi Administration System (FAS) for financial management.

While these platforms were designed to integrate, evolving business needs and system limitations presented challenges in achieving seamless workflows. This led to increased manual processes and opportunities to further streamline operations.

Customer support was also identified as an area for enhancement. With no centralised platform for managing customer queries, ensuring consistency in response times and maintaining comprehensive customer engagement tracking proved to be increasingly complex. Additionally, limited automation across departments created opportunities to improve both internal workflows and the overall customer experience.

To support its growth and evolving customer needs, Fundi sought a fully integrated system to centralise customer data, improve workflow automation, and drive greater operational efficiency.

Industry Type: Financial Services

Type Of Business: Privately Held

Headquarters: Johannesburg

Group Employees: 200+

Zoho Applications That Helped Us:

Zoho CRM

Zoho Desk

Zoho Campaigns

Zoho SalesIQ

The Solution: A Customised Zoho Implementation By DSL Telecom

As an experienced Zoho Premium Partner in South Africa, DSL Telecom developed a tailored Zoho implementation plan to address Fundi’s challenges. The first step was migrating Fundi’s data from Microsoft Dynamics to Zoho CRM, ensuring a seamless transition while configuring standardised modules such as Leads, Accounts, Contacts, and Deals. This allowed Fundi to have a centralised hub for all customer interactions, enabling better data management and a more structured approach to sales and customer relationship management.

To improve customer support, DSL Telecom introduced Zoho Desk, which became Fundi’s primary platform for handling after-sales queries. The new system consolidated all customer interactions into a single platform, allowing support teams to track and resolve issues more efficiently. Automated workflows ensured that service-level agreements were met, improving response times and customer satisfaction. Parent-child ticketing was also implemented, making it easier to manage complex queries that involved multiple departments. With data-driven reporting capabilities built into Zoho Desk, Fundi eliminated the need for manual reporting, further streamlining operations.

To enhance Fundi’s marketing efforts, DSL Telecom replaced Everlytics with Zoho Campaigns, creating a more efficient and synchronised email marketing system. With direct integration into Zoho CRM, contact imports were automated, ensuring that Fundi’s marketing database was always up to date. Initial campaign segments were set up, and the Fundi team was trained to manage future campaigns independently, empowering them to run more effective and targeted marketing initiatives.

DSL Telecom also implemented Zoho SalesIQ to improve lead tracking and customer engagement on Fundi’s website. By monitoring visitor activity and providing real-time insights, Fundi was able to refine its digital engagement strategy and gain a deeper understanding of customer behaviour. This allowed the company to tailor its marketing and communication strategies for better lead conversion.

The Results: A More Efficient, Customer-Centric Fundi

With DSL Telecom’s Zoho implementation and consulting expertise, Fundi successfully transformed its business operations. The integration of Zoho CRM, Zoho Desk, Zoho Campaigns, and Zoho SalesIQ created a more connected and automated ecosystem, reducing inefficiencies and improving customer interactions. Customer support became faster and more effective, sales processes became more structured, and loan applications were processed with greater speed and accuracy.

By leveraging Zoho’s powerful suite of applications, Fundi strengthened its operational efficiency, enhanced customer engagement, and positioned itself for continued growth. To maximise the value of its investment, Fundi also enrolled in the DSL Telecom Customer Success Plan, which provides ongoing expert support and strategic guidance to ensure continuous improvement.

Testimonial From Fundi

'' The implementation of Zoho within Fundi, facilitated by DSL Telecom, has been a resounding success. The partnership not only brought advanced technological capabilities, but also transformed operational dynamics, driving growth and innovation. Fundi looks forward to continued collaboration with DSL Telecom as they explore further enhancements and optimisations within the Zoho ecosystem.''

If you're looking to optimise your operations with a tailored solution, DSL Telecom can help. As a trusted Zoho Premium Partner in South Africa, we specialise in Zoho implementation, consulting, and support to help businesses streamline their processes and improve efficiency.

Book a free consultation today to explore how we can customise a Zoho strategy for your business.

Book my free evaluation meeting

How Bonimi Interior Design Transformed Customer Relationships And Efficiency With Zoho CRM

Wed, 09 Apr 2025 13:40:02 +0200

Bonimi Interior Design Ltd, a distinguished company based in Rickmansworth, Hertfordshire, specialises in creating bespoke commercial and residential interiors. Partnering with architects, kitchen studios, and property developers, Bonimi delivers tailored solutions that bring creative visions to life.

Founded in 2023, Bonimi Interior Design has rapidly established itself as a trusted supplier, focussing on high-end craftsmanship from concept to completion.

The Challenge

Managing leads, tracking orders, and staying connected with customers was a challenge for Bonimi Interior Design.

With a cluttered CRM and missing integrations, efficiency was suffering - until they partnered with DSL Telecom to optimise their Zoho CRM.

The Solution

DSL Telecom's Zoho software experts took a structured approach to optimise Bonimi Interior Design LTD's Zoho CRM.

First, the team conducted a full cleanup of modules, fields, and automations to remove redundancies and improve workflow efficiency.

To enhance lead, contact, and deal management, the CRM was restructured for better tracking and smoother sales stage transitions.

Industry Type: Interior Design Services

Type Of Business: Privately Held

Headquarters: Hertfordshire, United Kingdom

Employees: 5

Zoho Applications That Helped Us:

Zoho CRM

Zoho Survey

Zoho Survey was also set up to send post-job completion surveys, collecting customer feedback on factors like cleanliness, work ethic, and service quality.

Additionally, Shopify was integrated with Zoho CRM to automate order management. Now, online orders create new contacts and update records seamlessly. WhatsApp integration was also implemented, enabling real-time customer communication directly through the CRM.

To ensure Bonimi continues to get the most from Zoho CRM, they joined DSL Telecom's Customer Success Plan, providing them with expert support, ongoing assistance, and guidance to refine their CRM strategy as they grow.

The Results

With a cleaner, better-structured CRM, Bonimi now operates more efficiently. Shopify and WhatsApp integrations have improved order tracking and customer communication, while Zoho Survey helps gather valuable feedback to maintain high service standards.

Overall, DSL Telecom's Zoho implementation made Bonimi's CRM system more user-friendly and effective, supporting their business growth and customer satisfaction.

Testimonial From Bonimi

" We have been searching for a Zoho partner of this calibre for a long time, and we're delighted to have finally found them! Their team is exceptionally polite, highly professional, and communicates with absolute clarity. Their expertise and service offer outstanding value for money - highly recommended! '' - Bohdan Duha - www.creoglass.co.uk

Book a free consultation today to explore how we can customise a Zoho strategy for your business.

Book my free evaluation meeting

Lenuzza Vineyards Streamlines Global Operations With Zoho

Thu, 27 Feb 2025 14:19:47 +0200

Lenuzza Vineyards is a distinguished wine producer and exporter, offering a selection of premium wines from both the Italian and South African regions. With a deep-rooted passion for winemaking, they are dedicated to crafting exceptional wines that capture the essence of their vineyards. Their commitment to quality and heritage has made them a sought-after name in the global wine industry, supplying importers and private clients around the world.

The Challenge

With a growing network of global importers, Lenuzza Vineyards needed an efficient system to store and organise data, track negotiations, and execute targeted marketing campaigns.

They faced further challenges in managing importer data across multiple regions, tracking sales pipeline stages, and distinguishing between private clients and importers.

Additionally, they required a solution to execute targeted marketing based on language and client type while enhancing their online presence to showcase their South African wines.

The Solution

To overcome these challenges, Lenuzza Vineyards partnered with DSL Telecom, leveraging their expertise in Zoho software solutions to create a streamlined and efficient system.

DSL Telecom's team of Zoho experts set to work, implementing a tailored solution to optimise data management, enhance sales tracking, and enable precise marketing segmentation.

Industry Type: Agricultural Services

Type Of Business: Privately Held

Headquarters: Prepotto, Italy

Zoho Applications That Helped Us:

Zoho CRM

Zoho Forms
Zoho Campaigns

Zoho Sites

Zoho CRM serves as a central hub for managing Lenuzza Vineyards’ importer and client database. The system efficiently stores and categorises importer data by region and wine preference while tracking negotiations and deals within the sales pipeline.

Record statuses were set up to allow for flexibility during relationship building and negotiations with importers, and automated workflows trigger follow-ups, emails, and activity reminders, keeping operations seamless.

Additionally, with Zoho Forms, private client details - whether from local Italian wine enthusiasts or international tourists are captured effortlessly on an iPad at their private tasting facility in Italy.

To refine their marketing strategy, Zoho Campaigns was implemented to help Lenuzza Vineyards segment and engage customers more effectively. By categorising client lists based on language preferences - English or Italian - and client type -private clients or importers - they can deliver highly targeted communications.

With this system in place, Lenuzza Vineyards can run tailored email campaigns designed to maximise engagement for each audience. Additionally, automated marketing workflows nurture relationships, ensuring timely follow-ups and increasing the likelihood of conversions. This streamlined approach allows them to connect with the right clients at the right time, enhancing both customer experience and business growth.

A clean, and professional one-page site was designed using Zoho Sites to showcase Lenuzza Vineyards' South African wine offering. This professional online presence provides a digital platform for potential importers and clients to explore products, as well as a seamless gateway for enquiries and engagement with the brand.

In summary, by partnering with DSL Telecom, Lenuzza Vineyards has successfully digitised and simplified their sales and marketing operations. With Zoho CRM, Zoho Forms, Zoho Campaigns, and Zoho Sites, they now have an all-in-one system to manage clients, track sales, and effortlessly expand their global footprint.

The Wine Bottling Process

To better understand Lenuzza Vineyards' operations, DSL Telecom Directors, Dean and Paul took part in the wine bottling process with winemaker, Daniele Lenuzza.

Ready to start your business's Zoho software journey like Lenuzza Vineyards? Book your free DSL Telecom evaluation meeting today.

Book my free evaluation meeting

How Taurus Capital Streamlined Financial Operations With Zoho Creator: A Success Story

Fri, 20 Sep 2024 08:33:41 +0200

Taurus Capital, a proud member of the Bridging Finance Association of South Africa, is a specialist financial services company offering expert bridging and advisory solutions, including Road Accident Fund Bridging, Property Bridging, and Attorney Advisory services.

Since 2016, they have built a reputation for fostering long-term partnerships and creating generational wealth for their clients. Their unique approach goes beyond traditional funding; they provide solutions that deliver peace of mind while making a meaningful difference in the lives of their clients and partners. With a dedicated team of industry-leading experts, Taurus Capital ensures responsible, trusted financial support

The Challenge

Taurus Capital required a solution to streamline their client management, fee calculations, and bank statement imports.

They wanted to create a seamless process for reconciling receipts and finalising transactions. Additionally, they needed a robust system to generate professional statements and automate transaction monitoring, ensuring timely notifications for their clients.

The Solution

DSL Telecom's team of Zoho software experts set to work on implementing a tailored solution using Zoho Creator to meet the needs of Taurus Capital. Given its customisablity and ability to generate professional statements, Zoho Creator was selected as the preferred platform for this project.

The core of the solution was a loan management system with a calculation engine housed in Zoho Creator. This engine automatically imports new transactions from Zoho CRM, calculates fees, allocates journal entries and receipts, and provides a consolidated view of assets and transactions to deliver a comprehensive, automated financial tracking system.

Industry Type: Financial Services

Type Of Business: Privately Held

Headquarters: Johannesburg

Employees: 31

Zoho Applications That Helped Us:

Zoho Creator

Zoho CRM

The solution began by syncing Zoho Creator and Zoho CRM, allowing all transactional records to be imported seamlessley. Automated daily schedules were set up to calculate claims and fees, and a receipting function with journal entries, such as credit notes, was integrated.

Customised HTML pages were developed to generate statements that could easily be sent to clients, while advanced reporting capabilities provided deeper insights. Finally, a robust monitoring system was built using custom modules, workflows and email automation to ensure all transactions were tracked effectively.

In summary, DSL Telecom and Zoho Creator helped Taurus Capital streamline their financial processes, automate tasks, and improve client communication. With this application, they now operate more efficiently and can focus on serving their clients better, solidifying their reputation in the South African financial bridging industry.

To get the most out their Zoho software investment, Taurus Capital also signed up for a DSL Telecom Customer Success Plan, ensuring they receive top-notch support and expert advice.

Testimonial From Taurus Capital

''DSL Telecom provided exemplary service throughout our journey to develop a sophisticated Loan Management System in Zoho Creator. Their exceptional problem-solving skills and ability to translate complexity into a streamlined, efficient, and fully functional application have elevated Taurus Capital's business operations. Their professionalism, competence, and commitment, have made DSL Telecom a trusted partner in our growth and success.''

- Sam Cohen, Systems Engineer

Ready to start your business's software journey like Taurus Capital? Book your free DSL Telecom evaluation meeting today.

Book my free evaluation meeting

How SafetyWallet Transformed Operations With Zoho Creator

Tue, 30 Jul 2024 14:37:36 +0200

SafetyWallet, established in 1997, is a leading provider of Occupational Health and Safety compliance solutions across South Africa.

The company specialises in audits, training courses, hazard identification, and risk assessment services. With a strong network of offices nationwide, SafetyWallet supports employers in creating safer, healthier work environments in line with the Occupational Health and Safety Act.

Employers subscribing to SafetyWallet gain access to:

OHS Online Cloud-Based Management System: Centralised management of risk assessments and incident reporting.
Health and Safety e-Learning: Comprehensive training modules to keep teams compliant with the latest safety standards.
Virtual and Telephonic Support: Expert advice for prompt resolution of safety challenges.
Compliance Discounts and Rewards: Financial incentives for high compliance standards.

In addition, The SafetyWallet Triple P Health and Safety Management System (HSMS), free to subscribers and supported by MAKROSAFE, enhances workplace safety and legal compliance.

Their experienced team offers comprehensive assistance in navigating the complexities of health and safety practices, ensuring adherence to industry standards.

The Challenge

SafetyWallet faced a challenge in managing purchase orders efficiently. The existing process required vendors to send attachments separately, which users then manually uploaded to the respective purchase orders.

This approach was not only time-consuming but also prone to delays.

To streamline operations and improve accuracy, the team at SafetyWallet required an automated mechanism that would enable vendors to directly upload their attachments to purchase orders.

The Solution

The answer to SafetyWallet's challenge was a custom application developed in Zoho Creator, implemented with the expertise of DSL Telecom's Zoho implementation team.

Each Zoho Books purchase order receives an automatically-generated URL from the Zoho Creator application.

Industry Type: Consulting

Type Of Business: Privately Held

Headquarters: Johannesburg

Employees: 10

Zoho Applications That Helped Us:

Zoho Creator

Zoho Books

Zoho Desk

This URL, accessible from within the SafetyWallet vendor portal, directs vendors to a dedicated page in the Zoho Creator application. On this page, vendors can easily upload their supporting documents directly to the purchase order, streamlining the process and eliminating the need for manual uploads by SafetyWallet.

Zoho Desk is also integral to managing the document-upload process. When a vendor uploads supporting documents via Zoho Creator, a ticket is automatically created in Zoho Desk. This generates a custom email notification to the relevant user, informing them of the new documents. The user can then review the attachments, and either approve or reject the documents as needed. DSL Telecom expertly integrated Zoho Desk and Zoho Creator, ensuring efficient tracking and management of documents, streamlining the approval process, and keeping the system well-organised.

In summary, the custom application serves as an efficient gateway for document uploads, featuring a streamlined approval process. This empowers vendors to manage their own attachments, reducing the need for manual intervention by SafetyWallet.

To ensure they maximise their ROI on their Zoho software investment, SafetyWallet signed up for a DSL Telecom Customer Success Plan which provides them with dedicated, expert guidance throughout their ever-evolving Zoho software journey.

Testimonial From SafetyWallet

''From the very beginning, DSL Telecom demonstrated a deep understanding of our requirements. Their team took the time to listen, analyse, and propose the best approach to achieve our objectives. Their knowledge of Zoho Creator and their ability to translate our ideas into a functional tool was truly impressive. We highly recommend DSL Telecom to any organisation seeking a reliable and knowledgeable partner. Their dedication, expertise, and exceptional service have made a profound impact on our business.'' ~ John Terblanche, Executive Director.

Is your business also ready to start an exciting journey with Zoho software? Team up with DSL Telecom, an award- winning Zoho consulting partner, and benefit from consultation, data migration, customisation, development and third-party application integration services.

Book my free evaluation meeting

SG Trade Finance Enhances The Customer Experience With Zoho Creator

Thu, 11 Jul 2024 11:48:19 +0200

Part of the global logistics and mobility company, Super Group, SG Trade Finance specialises in providing innovative trade finance solutions that facilitate global trade for South African businesses spanning diverse industries.

The business offers a comprehensive suite of trade finance products for stock payment. Designed to address specific needs at every stage of their development, these products include foreign and local payment financing, trade finance guarantees, forward exchange cover and spot payments.

SG Trade Finance's team of experienced trade finance consultants, based at their Johannesburg offices, pride themselves in being the driving force behind the success stories of numerous businesses.

The Challenge

Before making the transition to Zoho Creator, SG Trade Finance managed all their leads and payment instructions in Outlook and Excel.

They required the creation of an official user-friendly leads data base.

This progressed into a client portal where clients could log payment instructions more efficiently, while providing a unified point of communication. In addition, they also wanted to enhance the overall client experience.

SG Trade Finance, having worked with DSL Telecom's Zoho Implementation team for many years, turned to them for their expert guidance on their new project requirements.

The Solution

This Zoho implementation project included the creation of a custom database application to assist SG Trade Finance, as well as an effective client-friendly payment instruction portal.

Industry Type: Trade Finance

Type Of Business: Division of Super Group Trading (Pty) Ltd

Headquarters: Johannesburg

Group Employees: 20 000

Zoho Applications That Helped Us:

Zoho Creator

Zoho Desk

Zoho CRM

Their app comprises of a user interface for the client to input data with some pre-filled information to speed up the request process.

We implemented a tailored solution for SG Trade Finance, featuring a dedicated portal for managing financial instructions and applications. This allows clients to securely handle instructions, track submissions, manage beneficiary details, and access comprehensive reports summarising payment instructions.

Additionally, our Zoho implementation team seamlessly integrated SG Trade Finance's Zoho Creator with Zoho Desk and Zoho CRM, streamlining the payment instruction process and enhancing operational efficiency.

To maximise their ROI on their Zoho software investment, SG Trade Finance also enrolled in a DSL Telecom Customer Success Plan.

Choose DSL Telecom

In conclusion, the partnership between SG Trade Finance and DSL Telecom's Zoho Implementation team has significantly streamlined and enhanced SG Trade Finance's payment instruction process. By integrating Zoho Creator with Zoho Desk and Zoho CRM, SG Trade Finance now enjoys a more efficient, organised, and user-friendly system that not only meets their current needs but also scales with their growing business demands.

Testimonial From SG Trade Finance

'' DSL Telecom has transformed our operations with their innovative solutions. What began as a simple request for a central information hub for leads, resulted in a game-changing automated payment instruction process. Thanks to DSL Telecom's expertise, we streamlined our workflow and significantly sped up our processing times. Their ability to understand our needs and translate these into tangible outcomes is particularly exceptional. We're excited about the future possibilities with DSL Telecom as our trusted partner.''

Looking to embark upon your own Zoho software journey like SG Trade Finance? Book your free evaluation meeting today .

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Nova Human Capital Solutions Drives Better Customer Engagement With Zoho

Tue, 23 Apr 2024 09:48:43 +0200

Nova Human Capital Solutions is a full-service HR and Payroll consulting and outsourcing partner specialising in delivering tailored business solutions to businesses of all sizes in The Middle East and Africa.

Their areas of expertise include people development, payroll management, talent management, performance management, HR and B-BBEE compliance and consulting services, hosted HR and Payroll management systems, training, learning, and skills development solutions.

Highly experienced teams of consultants at both their Johannesburg and Cape Town offices take pride in developing solutions based on the unique requirements of each customer.

The Challenge

Before transitioning to Zoho software, Nova Human Capital Solutions encountered challenges with their customer data being stored across various platforms which didn't necessarily communicate with each other.

Another major difficulty which the company faced was keeping track and management of customer and project correspondence.

Recognising the need for a robust and customisable software system to streamline operations and enhance efficiency, they reached out to DSL Telecom in 2019. With the guidance of DSL Telecom's Zoho Implementation team, Nova Human Capital Solutions set out to explore the capabilities of Zoho's suite of software solutions.

The Solution

After an intensive discovery and design process to analyse their business processes, the DSL Telecom Zoho implementation team was able to pinpoint essential optimisation areas for Nova Human Capital.

Industry Type: Consulting

Type Of Business: Privately Held

Headquarters: Johannesburg and Cape Town

Employees: 29

Zoho Applications That Helped Us:

Zoho CRM

Zoho Sign

Zoho Desk

The subsequent phase involved the set up of a fully customised Zoho CRM system which serves as the core application to effectively address all their sales as well as customer tracking and management requirements.

The Zoho CRM implementation included the building of a process to handle new sales. The process included a Blueprint to assist with needs analysis and qualifying new leads. A deals Blueprint was also set up to structure the deals process and send out automated emails. Finally, a quoting tool was built within the deals module to increase efficiency during the quoting process.

As an HR consultancy, it goes without saying that team members at Nova Human Capital Solutions have a lot of documents that need to be signed and managed. In order to streamline the way they sent documents for signatures, DSL Telecom suggested the implementation of Zoho Sign, a paperless digital signature solution that allows users to sign, send and manage documents directly from the CRM. As a result, the document signing process has now been made seamless and secure for both users and customers.

The next requirement was for a user-friendly solution for their help desk department. In an effort to provide great customer support availability across multiple channels, maintain prompt response times and manage the overall customer experience, DSL Telecom's Zoho specialists implemented Zoho Desk.

Zoho Desk is a context-aware customer service software that has helped transform Nova Human Capital Solutions' customer service offering. In addition, the solution as a whole consolidates all help desk and support information, leading to a better experience for their internal support agents to report on.

DSL Telecom also set up a basic SLA within Zoho Desk which assists every user to respond to tickets in agreed upon and standardised times. It also allows for ticket escalation should it not have been handled according to the set out response times.

To ensure they maximise ROI on their Zoho investment, Nova Human Capital Solutions has also chosen to sign up for a DSL Telecom Customer Success Plan, ensuring they have access to expert advice on Zoho best practices, adoption strategies and proactive recommendations.

Choose DSL Telecom

In conclusion, DSL Telecom has successfully implemented a wide range of feature-rich Zoho applications for Nova Human Capital Solutions resulting in streamlined operations and greatly enhanced efficiency

Lilani Botha ~ Nova Human Capital Solutions' Sales Coordinator

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