Supporting better collaboration amongst your teams isn't only about giving teams real-time communication solutions but also about transforming the way that they manage and share the piles of documents on a day-to-day basis. Using a cloud-based document management system like Zoho Workdrive gives your team the opportunity to share crucial documents, create documents and ultimately make teamwork more seamless, no matter where you're located, in-office or remote. 

With numerous advantages that switching to the cloud offers businesses today, now is the prefect time to consider moving your documents to Zoho WorkDrive, an affordable document management tool for South African businesses. 

Let's take a look at a few of these compelling advantages that your business will get when implementing Zoho WorkDrive. 

Click here and try Zoho WorkDrive for FREE.

Here is why you should move to Zoho WorkDrive

Get full Zoho Office Suite access

When you sign up for Zoho Workplace, you'll also get access to Zoho's office suite which includes Zoho Writer, Sheet and Show. This allows your team to work together in real time. A big advantage is that Zoho WorkDrive is priced in South African Rands, saving you money, plus, with a full suite of productivity tools bundled into the price, you no longer need to pay for Microsoft's productivity suite, like Word, PowerPoint, OneDrive and Excel. The biggest advantage of them all is that you can move your documents, files and data from other cloud drives such as Google Drive, DropBox or OneDrive in an instant with no format loss or duplicates. 

File and data management at your finger tips

Securely share documents with your clients and team members

Share files internally: Zoho Workspace helps you to gain control over your folders and improve visibility. Decide who can join and what activities are allowed within a your company folders or team folders. Share as much as you like to teams or individuals within your organisation. You can also choose whether to make your folders public or private, based who can access the folder.

Share files externally: You can now securely collaborate confidently with external clients or stakeholders for a certain period without risking data loss or data breaches. Zoho WorkDrive allows you to create secure file sharing links with independent access permissions, passwords, expiry dates and even restrict recipients from downloading your files. You can easily track user activity and revoke access at any time.

Track file activities

Enhanced document search - a powerful time-saving tool

Regulate company content

Next-level data security features

Zoho WorkDrive focuses on keeping your data safe while ensuring that the right people can access the correct information.

Device Management: Team Admins can view and manage all of their team members' connected devices from anywhere in the world. They can view details of connected devices, set app permissions, and disconnect or wipe and disconnect devices remotely.

Private Folders: WorkDrive's Private Team Folder is a secure communal space for your team to collaborate on tasks specific to a particular department or project. Only team members who have been added to Private Team Folders can collaborate on the files and folders stored inside.

WorkDrive Genie: a quick-editing app for desktop

The WorkDrive Genie app helps you open and edit any of your WorkDrive files on the web with your default desktop applications. For example, you can open and edit files such as documents, images and videos with Microsoft Word, CorelDRAW and Adobe Premiere Pro respectively, on your desktop

Always available, work offline 

You can work on your files offline which will get updated to Zoho WorkDrive as soon as you go online. You can even back up your team files offline and sync your files to multiple computers using the same Zoho WorkDrive account. This enables you to work from any of your computers, be it your office or home computer.

To Conclude

Overall, Zoho WorkDrive is an excellent application that is user-friendly and can easily be set up in minutes. It will transform your business and the way your team members work together in a group, enabling them to have a secure shared environment where crucial information can be accessed and documents can be created.

DSL Telecom is a Zoho Premium Partner in South Africa. If you need to speak to one of our Zoho Experts about Zoho WorkDrive for your business, email us on sales@dsltelecom.co.za

Paul Wilson is the Technical Director at DSL Telecom and is one of the most experienced Zoho Consultants in South Africa and Africa. He has developed skills and expertise in most industries in SA due to the range of projects he has worked on. His primary focus is helping customers make smart technology investments and improving their Zoho Software business practices that ultimately save time and money. 

Paul's Zoho application expertise spans across popular Zoho applications namely: Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho CRM Plus, Zoho Recruit, Zoho Books, Zoho Workplace & Zoho Projects. He has helped implement Zoho's technology to a wide range of companies across various industries including education, construction, transportation as well as finance. 

For more information about our Zoho offerings: 

Zoho Software Training 👉 https://www.dsltelecom.co.za/zohotraining

Cloud telephony integrations now pave the way to unified communications and happy customers in modern day businesses. Phone calls are one of the most important customer communication channels, especially when resolving customer queries quickly. Prior to cloud telephony, this channel was rigid, stand-alone and difficult to monitor and track. That is why, one of our most requested integrations to date has been the Zoho Desk and DSL Telecom Phone System integration, and we're proud to say, it's now available! 

This all-new integration enables companies to fetch valuable phone call data and view it contextually within dashboards in Zoho Desk. It also allows agents to be more efficient when handling day-to-day tickets, through click-to call-and call logging. 

In this blog, we'll dive into the Zoho Desk and DSL Telecom Cloud Phone System integration functionality and detail the benefits of using this integration for your business. 

Click here to learn more about DSL Telecom's Cloud Phone System

Click here to start your FREE Zoho Desk trial

• Click-to-Call: A single click in Zoho is all it takes to dial a customer or prospect, saving time and avoiding misdial for your customer service and sales agents.
  

• Call Dashboard: Basic call metrics displayed such as the call activity of all agents and custom date ranges which allow managers to analyse and keep track of their team's performance. 
  

• Easy 2-way Integration: Complete the phone system-Zoho Desk integration in minutes by following an intuitive step-by-step guide. There is no need for any complex API, separate function settings or a developer at hand. 

• No license required : Yeastar / DSL Telecom's Phone System Zoho Integration App is a free built-in PBX functionality designed to facilitate a quick integration.

• One-for-all Integration: Besides Zoho Desk, the Cloud Phone System can also integrate with Zoho One, Zoho Mail, Zoho CRM and Zoho Recruit. All you need is one simple integration process to integrate all these applications.

📊 Real-time Data Collection

This integration means that you don't have to look for data in separate places. You can now easily generate reports that include information such as call metrics which include outbound and inbound answered calls, missed calls and daily call volumes which can easily be associated with each ticket and customer service agent in a single place.

👨‍💼 Personalised Customer Service

Every time a customer calls, a pop-up is displayed on the agent's screen with the relevant information of the customer. This way, support agents can better understand who the customer is that is calling and get context, through any open tickets prior to speaking with the customer. Having this information handy when a customer calls, gives the agent the opportunity to provide a better customer service, along with personalising their communication to the customer. 

↗️ Increased Productivity 

The DSL Telecom PBX and Zoho Desk integration breaks the data silos by tracking and recording real-time call logs and gives agents access to features like click-to-call, the ability to answer calls within Zoho Desk and easily add notes to a customer’s profile at any point during a conversation. These features save agents countless hours of switching between tools. 

✅  Easier Team Management

This integration collects a range of vital phone call data and provides valuable insights into employee performance. Managers are now able to receive useful, quantifiable data on each customer service agent's performance, helping them analyse staff capabilities, optimising requirements, monitoring daily activities, assigning workload and identifying necessary training opportunities or bottlenecks. 

Multiply your customer service results with this all-new integration. Get in touch with one of our PBX and Zoho Software experts and they will get you sorted.

Zoho has over 13 million users, a good portion of them being South Africans, due to this Zoho now offers all 45 plus business software applications at a fixed South African rand price. This was implemented as part of the brand's global survive-and-serve strategy to ease the impact of currency fluctuations, especially on small businesses. Zoho seeks to make this adoption both simple and affordable by providing its world-class software solutions at a fair price, protected from exchange rate fluctuations.

Zoho’s product portfolio consists of more than 45 apps in nearly every major business category, including:

> Sales

> Marketing

> Support

> Finance

> HR & Operations
> A range of productivity & collaboration tools

Zoho's most revolutionary offering is Zoho One, a single platform that includes 45+ software applications that can run an entire business for as little as R450pm per user (billed annually) 

Zoho One Pricing

Zoho mail is the perfect application for businesses and professionals looking for an email platform that is ad-free, minimalist, and full of features. Zoho Mail is enhanced with collaboration features and promises a fast and clean experience, as well as features that will improve productivity within your business. There is no need to deal with software upgrades and you can enjoy control of your inbox. 

In this Zoho Mail review, we’ve explored every aspect of this excellent email provider, and present you with everything you need to know to help you make a buying decision. Ultimately, Zoho Mail targets business users of all sizes, and it offers impressive value for money

Those who use Zoho Mail will benefit from a range of powerful features. As a leading professional email provider, it naturally comes with the expected email management tools, including spam filters, mobile apps, and mail filters.

Zoho Mail enables users to do so much more than just check their emails. For example, the Zoho Mail interface includes a calendar, notes, task manager, and contact portal. A range of collaboration tools are also available to help your team work more efficiently

Calendar: Events can turn chaotic if not properly organised. By using the Calendar in Zoho Mail you are able to create and keep track of your events. You can add colours to make your events stand out and set reminders to be notified through email or pop-up when an event is starting.

Tasks: Completing a set of small tasks is always easier than tackling one big project. The Tasks module in Zoho Mail helps you break down your work and create manageable task schedules. You are able to create tasks, assign due dates, set up notifications and email reminders and assign group members to specific tasks

Notes: Annotation helps you keep your thoughts in order. Add virtual sticky notes in the color of your choice with the Notes module in Zoho Mail. You can share your sticky note with others as an email.

Contacts bundled with your inbox: Organise all your contacts in one place. Your organisation address book and auto-fill come in handy when sending emails or looking up contacts.

Small businesses and individual users can take advantage of Zoho Mail’s free forever plan. It can be used by up to five people with 5GB of storage per user and a 25MB attachment limit. However, it’s limited to web access and can only be used with a single domain. 

Looking for a little help? We've got you covered. Connect with DSL Telecom's & Zoho's award-winning customer success and support teams for expert guidance.

Here are the 4 main support channels that we offer to help you:

#1 DSL Telecom self-service 👉 Free articles and blogs: https://www.dsltelecom.co.za/blogs/post/DSL-Telecoms-support-channels-for-Zoho-Software

#2 Zoho Mail self-service & support 👉 Live chats, Email, Community and Resources. Email: support@zohomail.com

#3 DSL Telecom local ticketing support 👉 https://support.zoho.com/portal/dsltelecomsupport/en/newticket

#4 DSL Telecom Customer Success Plans 👉 https://customersuccess.dsltelecom.co.za/

Overall, Zoho Mail is a great professional email provider with advanced features and a user-friendly interface. A resource-rich free forever plan is available, and the paid plans are very competitively priced. Setting up a Zoho Mail account is simple, and the email client itself performs very well. All things considered, this program is well suited to all user types, from individuals to large businesses. 

Watch our YouTube video showcasing Zoho Mail top tips for working effectively and collaborating seamlessly with your team members 👉 https://youtu.be/RgcYu77o5Z4

DSL Telecom is a Zoho Premium Partner in South Africa, if you need to speak to one of our Zoho Experts about Zoho Mail for your business, email us on sales@dsltelecom.co.za

1. Zoho CRM Analytics App

2. Zia Workflow & Advancements

3. Sandbox Supported in Zoho's CRM Trial Edition

4. Sales Pipeline Functionality

5. Custom Signals

Whether you're streaming movies on Netflix, jamming out to the latest songs on Spotify, playing your favourite online game on your Xbox or streaming YouTube videos, your internet speed definitely matters - A LOT!

These days, the internet plays such an integral role in our daily lives, that we feel completely lost without an available, reliable and fast internet connection to keep us switched on to social media, instant messaging and email. 

To ensure you can stream and game your heart out with your fibre internet connection, it's important to select a fibre internet speed that matches your needs.

Many people opt to use LTE connectivity because its promises value for money. One of the most exciting things about the Telkom Uncapped LTE deal (aside from the great network coverage) is that you get unlimited data at an affordable price! If you sign up for one of the capped LTE packages, you pay on average R2.70 per GB! 

A few benefits of LTE internet and uncapped Wi-Fi includes:

🚗 Telkom LTE is portable: If you opt for an Telkom LTE deal you can take your internet with you, wherever you go 

🌍 Telkom LTE has wide coverage: You are more likely to find that your area is covered with Telkom's LTE network, thanks to coverage towers all over the country. Wider coverage of LTE gives you the option of having an internet connection at home or on the go. 

🔧 No installation costs: Skip the installation part of fixed internet and simply plug & play!

A fibre internet connection is hands down the most reliable method of connecting to the internet. This is because fibre-optic cables are not susceptible to interference, fibre offers high speeds and reliability to stream, game and download without having to worry about lagging or running out of data.

A few benefits of Fibre internet includes:

⚡ Stable internet speeds: Fibre optic cables are thin glass threads that utilise light and are bundled together to carry digital data signals; bringing you unlimited information at super speeds. Fibre is not affected by bad weather which makes your connection stable and reliable. 

💨 Zero Lag Internet: Enjoy uninterrupted browsing and don't worry about your Zoom call or streaming lagging. 

🎮 Uncapped Internet: Enjoy a seamless, lag-free internet experience with a fibre connection without worrying about your data running out

*month-to-month with a 24 Month commitment 

These unbeatable internet deals are available for a limited time only, so don't miss out! Easily sign up for your internet deal of choice below:

LTE internet packages 👉 https://www.ltedeals.co.za/

Uncapped LTE internet packages 👉 https://www.uncappedlte.co.za/

Fibre internet deals👉 https://www.uncappedfibre.co.za/telkom/openserve