10 things to LOVE about the DSL Telecom Phone System

Softphones have recently brought a full spectrum of advantages to modern business communication. Besides significant cost savings and increased mobility, there are a slew of reasons why we, as well as our customers, simply LOVE using the Linkus Softphone app which is automatically included on all DSL Telecom's Cloud Phone System plans. Let's take a look at 10 of the most popular reasons why. But first, you may ask - what is a softphone?

A softphone is an application on your computer, smartphone or tablet that renders the device a VoIP phone. It’s the software equivalent of a VoIP desk phone or cordless phone.

#1: Break free from your desk

The Linkus Softphhone app allows users to use either a softphone or hardwired desk phone to handle business calls. Available using Microsoft Windows, mac OS, iOS, and Android, Linkus UC Softphone easily turns your mobile device and desktop into office extensions as long as there is an internet connection.

Employees can work remotely with the same calling features they have at their desk. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is a perfect solution for remote and on-the-go workers.

#2: Quickly login

The Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login.

Illustration showing login to the Linkus UC Softphone

#3: Seamlessly transfer calls between devices

Suppose that you are on an important conference call using your desktop but have to leave your desk for a while, or you take a call while on your lunch break and want to use the headset to continue it on your desktop when back to the office. Let Linkus handle these situations. Linkus allows you to seamlessly transfer the call from your desktop to your mobile phone, or vice versa, without interrupting the call. Voila!😉

#4: Expect CRM integrations that will supercharge your business

Enjoy improved efficiency and increased customer satisfaction by putting your data together with your conversations in one place.

Linkus UC Softphone can be integrated with popular CRM platforms, such as Zoho, Salesforce, Microsoft Dynamics 365, Outlook Contacts, and Google Contacts to name a few. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM system.

VoIP CRM integration is especially beneficial to sales and support agents since the pop-up contact information saves the agent time and allows them to anticipate the customer's needs quickly and provide personalised and professional customer service.

#5: Initiate ad hoc conferencing on mobile phones

Gone are the days when joining a conference call meant sitting at your desk with a desktop phone. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd-party apps because it could be a hassle to get every employee to download another app on their mobile phones.

With Linkus UC Softphone, you can start an instant meeting anywhere, anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.

Watch this short video to see how the conferencing feature works:

#6: Access your voicemails and recordings from anywhere

With your Linkus Softphone and your Cloud PBX Phone system, voicemail messages and recorded calls are synchronised. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings, helping you stay informed of important messages and respond to them quickly.

#7: Enjoy instant messaging with file sharing

The contemporary workforce nowadays, particularly millennials and generation Zs, prefer instant messaging as opposed to more traditional methods of communication. The Linkus UC Softphone comes with state-of-the-art instant messaging capabilities to supplement phone calls and increase flexibility. Even when you're on a call, you can still exchange information with colleagues through chat or group chat and share files quickly. The messages will always be delivered, even if the recipient is offline at the time.

#8: Know where everyone is

Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleagues' contact details including their extension, mobile phone number, email address, and personal profile picture. Furthermore, the presence status feature helps you quickly see if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, at their remote office, or in another city. Customised presence status prevents unnecessary call attempts.

#9: Dial accurately

Developed to help your employees make calls easily and avoid misdials, the Linkus Click-to-Call Extension for Chrome automatically identifies telephone numbers appearing on the web browser and enables users to make calls with a simple click. Similarly, the Select & Dial Hotkey function further saves employees time and eliminates dialing errors. .

#10: Control desktop phones remotely

CTI mode allows you to manage phone calls from a computer. The Linkus Desktop Client plays as the visual control panel of your desk top phone, making call operations like call transferring, placing a call on hold, call retrieval and call recording, super simple and easy with a click of your mouse!

To learn more about how this incredible game-changing product together with the DSL Telecom Cloud Phone System can transform your business, head over to this website: www.pbxcapetown.co.za

Bye for now, chat again soon 👍

10 things to LOVE about the DSL Telecom Phone System

Kim