Yes. You will need an active, post-paid analogue telephone line from Telkom. You can call them on 10210 for residential orders and 10217 for business orders.
No, only order the analogue line, do not order any DSL lines or bundles. We will order and provision the services for you once you can supply us with an analogue Telkom number.
Yes you can transfer your ADSL/VDSL line service over to Vox Telecom. We will ensure a seamless transfer from Telkom or any other provider. The ADSL/VDSL data can also be switched easily and we can provide you with a new ADSL/VDSL Data account (username and password) within minutes and assist in programming the account into your existing modem.
All ADSL/VDSL data is not equal. Service providers can shape the ADSL/VDSL traffic and prioritise and de-prioritise any traffic on your ADSL/VDSL account. Vox Telecom is premium quality data and is totally unshaped giving you the best possible ADSL/VDSL service in SA.
Uncapped ADSL/VDSL data is convenient as you don’t need to worry about your service hitting a cap during the month, however uncapped data is normally shaped so the quality is not as good as a capped package and the service is also subject to fair usage policies and the networks will throttle your speed if you are abusing the service i.e. use too much data.
If you have an existing ADSL/VDSL modem and you apply for the ADSL/VDSL service then it is not necessary. It is however recommended to upgrade your router as you will have a better experience, newer modems have way faster wireless transfer speeds and handle high speed multiple device connections well. Security is also strong on the newer modem versions. If you apply for VDSL you need to ensure you have a VDSL modem to handle the higher speeds.